Entrepreneur: Latest from Chip R. Bell http://www.entrepreneur.com The latest small business tips and advice from Entrepreneur.com. en-us Copyright 2014 Entrepreneur.com Inc., All rights reserved. Entrepreneur.com webmaster@entrepreneur.com (webmaster) 5 Business Wed, 16 Jul 2014 16:00:00 GMT Turning an Oops Into an Opportunity When a company errs, a superior response from its customer-response team can win over the aggrieved party. Wed, 16 Jul 2014 16:00:00 GMT http://www.entrepreneur.com/article/235625 http://www.entrepreneur.com/article/235625 When a company errs, a superior response from its customer-response team can win over the aggrieved party. Taming Online Customer Bullies, Cranks and the Like The anonymity of the Internet has changed the game for attacks on a business' reputation. Smart entrepreneurs need new ways to defend their enterprise without being labeled as defensive. Thu, 12 Jun 2014 21:30:00 GMT http://www.entrepreneur.com/article/234760 http://www.entrepreneur.com/article/234760 The anonymity of the Internet has changed the game for attacks on a business' reputation. Smart entrepreneurs need new ways to defend their enterprise without being labeled as defensive. The 4 Things Every Customer Wants Shoppers these days get terrific service in certain pockets of their life and use those experiences to judge every sales interaction. With today's smart buyers, how do marketers keep up? Thu, 01 May 2014 16:30:00 GMT http://www.entrepreneur.com/article/233558 http://www.entrepreneur.com/article/233558 Shoppers these days get terrific service in certain pockets of their life and use those experiences to judge every sales interaction. With today's smart buyers, how do marketers keep up? When to Fire That, Er, Abusive or Disruptive Customer If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy. Mon, 14 Apr 2014 17:00:00 GMT http://www.entrepreneur.com/article/233005 http://www.entrepreneur.com/article/233005 If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy. Revive That Old-Fashioned Extra: Excellent Customer Service These budget-friendly moves might engage patrons of your business all the way to the checkout counter. Thu, 03 Apr 2014 18:30:00 GMT http://www.entrepreneur.com/article/232726 http://www.entrepreneur.com/article/232726 These budget-friendly moves might engage patrons of your business all the way to the checkout counter. When the Self-Service Customer Smiles Cater to the user of remote or electronic services while inspiring loyalty and a sense of partnership Thu, 13 Mar 2014 18:30:00 GMT http://www.entrepreneur.com/article/232133 http://www.entrepreneur.com/article/232133 Cater to the user of remote or electronic services while inspiring loyalty and a sense of partnership The 4 Mantras of Successful Entrepreneurs Following these four principles can help turn a challenge into adventure and toil into a labor of love. Tue, 04 Mar 2014 00:00:00 GMT http://www.entrepreneur.com/article/231864 http://www.entrepreneur.com/article/231864 Following these four principles can help turn a challenge into adventure and toil into a labor of love.