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    <title><![CDATA[Customer service]]></title> 
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      <title><![CDATA[Lessons in Avoiding Size Bias From N.J. Governor Christie to Abercrombie & Fitch]]></title> 
      <description><![CDATA[New Jersey Governor Chris Christie's weight loss, and Abercrombie & Fitch CEO's refusal to carry plus sized clothing have placed weight issues in the spotlight. Three tips on how to make sure your business is size-neutral.]]></description> 
      <pubDate>Thu, 09 May 2013 07:15:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/article/226617</guid> 
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        <item> 
      <title><![CDATA[A Golf Tutorial Site Brings Its Call Center In-House]]></title> 
      <description><![CDATA[Revolution Golf, a video tutorial website, signed up 1.2 million subscribers, and needed a solution to manage customer service. Here's how they did it.]]></description> 
      <pubDate>Sun, 28 Apr 2013 07:00:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/article/226083</guid> 
      <link>http://www.entrepreneur.com/article/226083</link> 
    </item> 
        <item> 
      <title><![CDATA[5 Secrets to Winning More Sales]]></title> 
      <description><![CDATA[Sales isn't about effort. It's about results. Too many entrepreneurs fill their time with busy work, rather than really going after customers. Here are five ways to set yourself on a path to selling success.]]></description> 
      <pubDate>Tue, 16 Apr 2013 03:00:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/article/226387</guid> 
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        <item> 
      <title><![CDATA[New App Can Help Turn 'Showroomers' Into Paying Customers]]></title> 
      <description><![CDATA[A consignment store fights back against showrooming, with a new app called Swarm Mobile.]]></description> 
      <pubDate>Tue, 09 Apr 2013 09:00:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/article/225787</guid> 
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        <item> 
      <title><![CDATA[Tips to Go Above and Beyond With Customer Service]]></title> 
      <description><![CDATA[Customer loyalty is hard to win and easy to lose. Here's how to make the extra effort required to stand out from the competition.]]></description> 
      <pubDate>Sat, 16 Mar 2013 08:00:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/article/226061</guid> 
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        <item> 
      <title><![CDATA[The 10 Magic Phrases of Customer Service]]></title> 
      <description><![CDATA[There are certain words that every customer wants to hear. Here's what to say to win loyal customers.]]></description> 
      <pubDate>Thu, 14 Mar 2013 08:00:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/article/226062</guid> 
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        <item> 
      <title><![CDATA[How Should I Handle Negative Online Reviews?]]></title> 
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      <pubDate>Mon, 04 Mar 2013 07:00:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/answer/225980</guid> 
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        <item> 
      <title><![CDATA[4 Quick Tips for Using Social Media for Customer Service]]></title> 
      <description><![CDATA[Expert advice from panelists at New York's Social Media Week.]]></description> 
      <pubDate>Fri, 22 Feb 2013 13:16:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/article/225912</guid> 
      <link>http://www.entrepreneur.com/article/225912</link> 
    </item> 
        <item> 
      <title><![CDATA[5 Problems With Business Hotels (and How to Solve Them)]]></title> 
      <description><![CDATA[Hotels that cater to business people would do well to pay heed to these common gripes.]]></description> 
      <pubDate>Thu, 31 Jan 2013 09:00:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/article/225168</guid> 
      <link>http://www.entrepreneur.com/article/225168</link> 
    </item> 
        <item> 
      <title><![CDATA[The Power of Social Customer Service]]></title> 
      <description><![CDATA[Taking to social media to address customer service issues is a great opportunity for brands.]]></description> 
      <pubDate>Tue, 29 Jan 2013 09:00:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/article/225227</guid> 
      <link>http://www.entrepreneur.com/article/225227</link> 
    </item> 
        <item> 
      <title><![CDATA[Limor Fried on Making DIY Look Easy (Video)]]></title> 
      <description><![CDATA[The founder of Adafruit Industries offers insights into how she managed to build a small empire from castaway Altoid tins and other common household items -- and secure the title of Entrepreneur of 2012.]]></description> 
      <pubDate>Fri, 25 Jan 2013 11:30:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/video/225601</guid> 
      <link>http://www.entrepreneur.com/video/225601</link> 
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        <item> 
      <title><![CDATA[Lessons in Customer Engagement from the Detroit Auto Show]]></title> 
      <description><![CDATA[How to exceed expectations, inspire loyalty and make your customers feel valued.]]></description> 
      <pubDate>Fri, 25 Jan 2013 08:00:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/blog/225571</guid> 
      <link>http://www.entrepreneur.com/blog/225571</link> 
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        <item> 
      <title><![CDATA[Should You Outsource Your Customer Service?]]></title> 
      <description><![CDATA[Call center technology can now combine, customize and expand your customer communications while reducing costs. So would outsourcing boost your business?]]></description> 
      <pubDate>Wed, 23 Jan 2013 10:00:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/article/225510</guid> 
      <link>http://www.entrepreneur.com/article/225510</link> 
    </item> 
        <item> 
      <title><![CDATA[Web Startup Helps Track Customer Reviews]]></title> 
      <description><![CDATA[Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media.]]></description> 
      <pubDate>Thu, 03 Jan 2013 08:00:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/article/224966</guid> 
      <link>http://www.entrepreneur.com/article/224966</link> 
    </item> 
        <item> 
      <title><![CDATA[Forget Boxing Day. Plan for 'Returns Day' Jan. 3]]></title> 
      <description><![CDATA[These tips will help you minimize business disruptions and keep the customer satisfied.]]></description> 
      <pubDate>Mon, 24 Dec 2012 11:00:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/article/225345</guid> 
      <link>http://www.entrepreneur.com/article/225345</link> 
    </item> 
        <item> 
      <title><![CDATA[Airports Aim to Make Travel More Enjoyable]]></title> 
      <description><![CDATA[From yoga classes in Dallas to rocking chairs in Charlotte, N.C., airports gussy up the pre-flight experience.]]></description> 
      <pubDate>Sat, 22 Dec 2012 08:00:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/article/224951</guid> 
      <link>http://www.entrepreneur.com/article/224951</link> 
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        <item> 
      <title><![CDATA[What to Do Before Firing a Problem Client]]></title> 
      <description><![CDATA[When frustration levels are high, beware of making a hasty decision about difficult customers. Here's what you need to know before letting them go.]]></description> 
      <pubDate>Thu, 20 Dec 2012 03:00:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/article/225138</guid> 
      <link>http://www.entrepreneur.com/article/225138</link> 
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        <item> 
      <title><![CDATA[How to Figure Out Exactly What Your Customers Want]]></title> 
      <description><![CDATA[The majority of companies don't know which of their products and services are most valued by the people who pay for them -- here's how to get it right.]]></description> 
      <pubDate>Wed, 19 Dec 2012 08:00:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/article/224950</guid> 
      <link>http://www.entrepreneur.com/article/224950</link> 
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        <item> 
      <title><![CDATA[When Bad Online Reviews Cost Business]]></title> 
      <description><![CDATA[A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review.]]></description> 
      <pubDate>Mon, 10 Dec 2012 10:30:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/blog/225239</guid> 
      <link>http://www.entrepreneur.com/blog/225239</link> 
    </item> 
        <item> 
      <title><![CDATA[Bringing Online Shopping to Life: How Etsy Experiments With Retail as a Brand Experience]]></title> 
      <description><![CDATA[From free haircuts to wreath-making, Etsy's pop-up holiday shop re-imagines the traditional sales experience and brings online shopping to life.]]></description> 
      <pubDate>Fri, 07 Dec 2012 10:30:00 PDT</pubDate> 
      <guid>http://www.entrepreneur.com/blog/225222</guid> 
      <link>http://www.entrepreneur.com/blog/225222</link> 
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