"Focused mission, client partnering, proprietary technology and operations platforms, broad and deep resources, and relentless attention to quality."
"We define success in three ways: 1) Financial success; 2) Meeting or exceeding our clients' expectations; and 3) Out-innovating and out-performing our competitors."
"Clients must trust you to be truthful even if the news is bad. Pay attention to the details. Treat everyone with dignity (even the employees that are being terminated for performance reasons)."
"In 2004, when we successfully defined and automated repeatable operational processes that allowed us to scale and deliver consistent results. Our revenue grew from $629,000 in 2002 to $5.7mm in 2004."