"Several things: First, focusing on ensuring our customers succeed. Second, always looking for ways to improve—our program, software, and people. Third, paying attention to what works and making modifications when necessary; a combination of a great idea, hard work, and good luck."
"Success is defined as improved clinical, operational and financial performance for our customers. The more they succeed, the more we will succeed; when no patients die unnecessarily in an ICU in this country."
"Use every resource you have to achieve your goal, but recognize when something that may have been necessary in the past is no longer helping you move forward. Adapt, work smarter, and never stop raising the bar. Under-promise and over-deliver on your commitments."
"The recognition that health systems would want to retain control of the eICU program, not have an outside entity run their ICUs. This realization led to a change in our business model and jump-started our growth. Taking VISICU public April 2006."