All employees want to be considered indispensable, and that
mind-set can motivate them to work harder. But when their desire
for control spins out of control, you've got a problem.
Chris Dyson, 31, founder and president of Nashua, New
Hampshire-based mobile advertising company Ads on Wheels,
experienced such a problem. Six months after hiring a few
technology consultants to develop the company's Web site and
proprietary technology, Dyson realized he didn't know what they
were doing, and they weren't telling him.
He forced himself into the loop by talking to his tech employees
about what they were up to and reading up on the technology. He
also started cross-training employees so no single worker was
irreplaceable. "You don't want to lose control of any
facet of your company," he says. "You have to
react." Today, he has 30 employees and annual sales of about
$1 million.
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Originally published in the October 2001 issue of Entrepreneur Magazine
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