Travelers Blues

Getting on the horn isn't necessarily the easiest way for business travelers to get what they need anymore. A recent survey by Runzheimer International found travelers' use of fax, voice mail, e-mail and online services to make reservations and travel plans has increased substantially.

About 67 percent of travelers and professionals regularly use fax machines to obtain travel information, 35 percent use voice mail, 28 percent send e-mail, and 12 percent access online services. They are also catching on to the convenience of using electronic avenues to secure travel reservations: More than half the travelers surveyed, or 58 percent, said they had used fax machines for this purpose; 23 percent used voice mail, 19 percent used e-mail, and 6 percent used online services--all increases from 1994.

This article was originally published in the January 1997 print edition of Entrepreneur with the headline: Travelers Blues.