An employee posts a message in an Internet chat room, claiming
that your company is selling a dangerous product. Your senior
manager sends a group message that contains a racist comment. A
disgruntled ex-worker sends a broadcast e-mail to your competitors
that includes confidential information about your company.
Entrepreneurs like you have faced these and other kinds of
electronic crises: Although giving your staff Internet access makes
communication easier, it also means that an employee might be able
to break your business with the press of a key.
Your first defense is to make sure your existing liability
insurance includes coverage for electronic messages. "It's
important to check the language in your policy," says James.
"Electronic communication might specifically be
excluded." If your policy doesn't specifically exclude
electronic communication, you will be covered in most cases.
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To protect yourself even further, develop a simple one-page
document for your employees that outlines rules about electronic
documents. State clearly what kind of communication is and is not
appropriate and how to respect the confidentiality of company data.
Let them know that if they break the rules, they'll be
prosecuted.
For more help, pick up a copy of E-Policy: How to Develop
Computer, E-Mail, and Internet Guidelines to Protect Your Company
and Its Assets (Amacom Books) by Michael R. Overly.
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