Schizophrenic Nation
They're healthy; they're indulgent. They're cynical; they're hopeful. They're having fun; they're working like maniacs. Are today's consumers nuts--or just trying to have it all?
At gourmet takeout haven Urban Epicuria, patrons scarf down a
whopping 200 pounds of grilled chicken breasts each week.
That's no surprise in fitness-obsessed West Hollywood,
California. But Wayne Davis, co-owner of Urban Epicuria along with
Alan and Gail Baral, lets us in on a dirty little secret: The beef
tenderloin is also a hot seller. And the chocolate cake--customers
can't get enough. "When we were putting this business
together, our investors were skeptical [about us selling rich
pastries and other indulgences]," says Davis. "But I told
them, `You watch.' People talk about eating healthy--but behind
closed doors, it's another story."
Sometimes it's another story in public, too. Allentown,
Pennsylvania, restaurateur Iris Konia packs in the local bon
vivants at her Federal Grill & Cigar Bar. According to
Konia, public indulgence in cigars, premium martinis and aged Angus
steaks is not a sign of nutritional Armageddon. "Times are
good, and people are feeling expansive," says Konia. "I
think it's a reaction to not [indulging] for so long. People
are having fun; that's what we're seeing."
Yet, it's not the kind of orgiastic free-for-all we saw in
the 1980s. Barbara Caplan, a partner at consumer research firm
Yankelovich Partners, puts it this way: "In the '80s,
there was no shame; in the '90s, it's no apologies."
Indeed, today's consumers are curious and conflicted
characters--attracted by luxury but driven by value, knowledgeable
about fitness but susceptible to caloric sins. This is the culture
that spawned Martha (Stewart) by Mail, a service that packages all
the pillowy comforts of gracious living in a no-commitment,
hassle-free format.
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We are individuals who defy categorization. Los Angeles
entrepreneur Erica Courtney, 42, founder of a jewelry company
bearing her name, is a good example of the new nonconformity.
"I might buy myself a Chanel suit," says Courtney,
"but I'd wear the jacket with blue jeans and the skirt
with a T-shirt. I do what I like, not what I'm supposed to
like."
Attitudes like Courtney's may spell good times for rugged
individualists, but what about for entrepreneurs? In a universe
where roasted sea bass and crème brûlée are
equally desirable--and where paradox reigns supreme--how does the
entrepreneur stake a claim? And how did we get ourselves into this
strange state of affairs in the first place?
Gayle Sato Stodder is co-author of Young Millionaires
Reveal Their Secrets (Entrepreneur Media Inc.).
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