Shhhh!
Can holding your tongue help you gain big-name clients?
Precise Strategies is a four-employee O'Fallon, Illinois,
executive search firm that staffs positions for large financial
companies. The firm is in a strange situation--a growing number of
its customers require secrecy. Precise
Strategies isn't allowed to mention these customers in its
marketing materials, on its website or in the media. Founder Glenn
Smith, 37, estimates 5 percent of the company's customers now
require hush-hush around deals.
The trend toward silence clauses in vendor contracts is driven
by competitive threats and a desire to protect intellectual
property. Big companies are also clamping down on vendors who
exaggerate. "The big company doesn't want the appearance
of giving the seal of approval to a vendor," says Trey Cox, a
partner at Lynn Tillotson & Pinker LLP in Dallas.
Such clauses can hurt young companies that can't accurately
describe their contributions to the business world without touting
their big-name clients, argues Darrel Rhea, CEO of 80-employee
Cheskin, a Redwood Shores, California, innovation and branding
firm. At least 35 percent of Cheskin's clients brandish silence
clauses. "Many of our most notable and influential
contributions to these companies can't be talked about,"
says Rhea.
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Smith got creative by persuading certain clients to mention
Precise Strategies in their hiring announcements. "They
include my name and my company name as the source of the
referral," he says. Ultimately, you'll have to decide
whether silence is golden to your bottom line. "If you're
going to make the deal," says Cox, "you have to be very
realistic."