Remote Control

No on-site IT person? Some entrepreneurs handle their own IT needs, and some outsource the task. Now there's another option: virtual computer repairs, where a technician logs into your computer or server remotely and takes care of business from afar. Computer Overhauls in New York City is one example. Its remote support options cost $99 per session for a desktop problem or $149 per session for server support. Businesses can also choose a monthly subscription.

We got a live demonstration of the tuneup service from founder and technician Adam Sanderson, 26. He connected to the computer via the internet and ran through a comprehensive gamut of operations, including a virus check, spyware check, startup items cleanup, hard drive defragmentation, Windows update and a check for unnecessary programs. All data is transferred over an encrypted connection, and the computer owner maintains control over the machine. Our cleanup took a couple of hours and produced quicker startup times and noticeable speed improvements. Other providers include FixFlash.com and PlumChoice.

This article was originally published in the February 2007 print edition of Entrepreneur with the headline: Remote Control.