Marketing is made up of many, many, many things all working to
support one another and to touch your customers many times. And
yes--I meant to say "many" that many times. Marketing is
a process, not an event; you have to think marketing all the
time.
All of the items that make up those many, many, many things
don't have to be elaborate campaigns; they can be simple
marketing tactics. They don't even have to cost anything.
That's the beauty of guerrilla marketing. Guerrilla marketing
uses time, energy, knowledge, information and a whole lot of
imagination rather than writing big checks.
Here's a quick review of 10 guerrilla marketing tactics that
can be employed with little or no money, and are sure to give you
results. Consistency and focus are keys in guerrilla marketing, as
is repetition, so repeat these ideas often.
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1. Stage a protest for "good customer service."
Imagine what would happen if you had picketers outside your place
of business with picket signs that read something like,
"We're protesting good customer service at this
location!" or "This place is full of nice people
interested in customers!" First, you'll get noticed.
Second, you may get coverage by the local media. Stage a repeat
visit of the protesters and next time publicize their intent of
returning. You never know what might happen, who might take notice
and what it'll do for your business.
2. Conduct a random act of kindness. Pay the toll for the
car behind yours and ask the toll collector to give your business
card to them, telling them you paid their toll. Sure this is a
crapshoot, but it's imaginative and you never know who might be
on the road. It's a low-cost guerrilla marketing tactic that
has imagination written all over it.
3. Nominate yourself for an award. Look around the
internet. Ask your local chamber of commerce. There are many awards
given by many organizations that accept self-nominations. Once
you're nominated, publicize it with a press release. Once
you're awarded the award, issue another press release. Use the
award designation as part of your bio when speaking or when writing
an article. Prospects love "award winning" people and
businesses.
4. Award a "Customer of the Month" award and have
many, many winners. Customers like attention, especially if
they're in a special group. Award a plaque or certificate;
these won't get thrown away and will remain at your
customer's place of business as a reminder of their
relationship with you.
5. Tie yourself to a news event or current event covered by
the newspaper. I do this by reviewing Super Bowl commercials as
a marketing expert and get free press out of it. Another example
I've seen are chiropractors commenting on stretching exercises
before local 5K runs or charity walks that are popular in many
communities. Find a news story and issue a press release to
publications, radio stations and television stations, offering
yourself as an expert to comment on a related subject. It's one
of the best ways to get free PR. Remember to use your imagination
here. Just watch the news and do a reverse analysis. Make a list of
companies that would be appropriate to comment on each story you
watch. Sooner or later you'll find one where your company
fits.
6. Provide special attention to trade-show attendees the
night before a trade show you're attending. Stand out from
the crowd at trade shows by hanging door hangers on hotel room
doors at designated trade-show hotels, offering a hook and an
announcement or a special offer. Leave bags of candies, aspirin,
insole pads for shoes or maybe a cloth carry bag to collect trade
show information in. Your competition isn't doing this.
You'll stand out, you'll be noticed, and you'll
definitely be thanked if you put yourself in front of your prospect
again.
7. Hold a wacky contest. The beauty of contests is
threefold. You can announce the contest to your prospects,
customers and the media. You can then announce the winners to the
media and hopefully get press each time. Have multiple winners to
delight multiple customers. Contests can be fun, wacky and
imaginative: a messy desk contest, ugly tie contest, pet/owner
look-alike contest, etc.
8. Pass out notepads with coupon offers intermingled in the
pages. Even use the back cover stock to print an offer. Use
your fusion marketing skills here. I know of a printing company
that partnered with a pizza company and placed a coupon for a free
pizza as the last page of the notepad. Both companies realized an
increase in business with these giveaways.
9. Create a funky holiday. Today is "Orange Hair
Day," or "Wear Army Fatigue Day," or "Give Ice
Cream to a Friend Day." These are made up and from a
brainstorm session. Your holiday that cross promotes your business,
service or products is only limited by your imagination. Don't
forget to publicize it, announce it, market it over and over, and
have fun with it. You'll get noticed and people will grow to
expect it if you do it on a frequent basis.
10. Create a unique association. This is a little bit
more of an undertaking, but imagine appealing to a target group,
getting members, receiving paid subscriptions, offering a set of
benefits, and being at the center of attention. Many associations
have been created with this in mind and to market a business. Get
creative here. I have often thought about creating the National
Listeners Association, or the Tagline Association, or the Take
Fridays Off Work Association. Remember: You're trying to gain
attention and awareness that eventually turns into sales. Also
remember you're a guerrilla marketer and are without a blank
check book to spend on marketing.
These ideas are literally the tip of the marketing iceberg. Your
imagination determines the size of the iceberg. Your imagination
also keeps your bank account from going lower. Guerrilla marketers
don't have blank checkbooks, so they must work smarter, not
harder. Using time, energy, knowledge, information and imagination
is working smarter. Happy Marketing!
Al Lautenslager is the "Guerrilla Marketing" coach
at Entrepreneur.com and is an award-winning
marketing and PR consultant and direct-mail promotion specialist.
He's also the principle of Market For
Profits, a Chicago-based marketing consulting firm. His two
latest books, Guerrilla Marketing in 30 Days and The
Ultimate Guide to Direct Marketing are available at www.entrepreneurpress.com.