How Can I Make Sense of Social Media Feedback?
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Mikal Belicove, Entrepreneur Magazine columnist, on when to act on online comments about your business.
Mikal E. Belicove
Mikal E. Belicove is a market positioning, social media, and management consultant specializing in website usability and business blogging. His latest book, The Complete Idiot’s Guide to Facebook, is now available at bookstores. For more information, visit MikalBelicove.com.