Customer Loyalty and Retention

Customer Loyalty and Retention Articles and Videos

How to Breed Positivity Among Customers and Clients
Customer Loyalty and Retention

How to Breed Positivity Among Customers and Clients

In business, first impressions only happen once. Here's how to make that moment both positive and lasting.
Netflix Goes Where No Customer Service Has Gone Before
Customer Loyalty and Retention

Netflix Goes Where No Customer Service Has Gone Before

In a lesson to all businesses about how to provide great customer service, a Netflix service rep role-played 'Star Trek' while trying to fix a problem.
Starbucks' Free Coffee Promotion Isn't Actually About Ending the Government Shutdown
Customer Loyalty and Retention

Starbucks' Free Coffee Promotion Isn't Actually About Ending the Government Shutdown

Starbucks appears to be sending a message about cooperation to lawmakers in Washington, but it's really just getting more customers into its stores.
Why Your Customers' Cravings Are Your Key to Success
Customer Loyalty and Retention

Why Your Customers' Cravings Are Your Key to Success

Knowing what customers want and delivering will help you gain market share fast. Here's how.
REI Ditches Its Lifetime Warranty: Good or Bad Idea?
Customer Loyalty and Retention

REI Ditches Its Lifetime Warranty: Good or Bad Idea?

Rugged outfitter REI recently jettisoned its lifetime warranty -- putting an end to being able to return decades-old camping gear. Think it'll be a good strategy for the retailer?
Stellar Customer Service Keeps Upscale Lingerie Shop in Business
Customer Loyalty and Retention

Stellar Customer Service Keeps Upscale Lingerie Shop in Business

This Denver-based small shop has weathered tough times by showing their customers that they care.
Angry Customer Used Promoted Tweets to Chastise British Airways
Customer Loyalty and Retention

Angry Customer Used Promoted Tweets to Chastise British Airways

A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.
Stop Losing Money and Focus on Customer Service (Infographic)
Customer Loyalty and Retention

Stop Losing Money and Focus on Customer Service (Infographic)

Your customers probably don't like you as much as you think. Here's a look at how improving customer service can boost your bottom line.
Billabong's Wipeout: Surfwear Brand Now Worthless
Customer Loyalty and Retention

Billabong's Wipeout: Surfwear Brand Now Worthless

Over the past six years, Billabong has erased billions of dollars in investor value. Its latest year-end financial report delivers the worst news yet.
6 Ways to Get Customers Hooked and Raving About Your Brand
Customer Loyalty and Retention

6 Ways to Get Customers Hooked and Raving About Your Brand

Your customers are your most powerful, most affordable marketing tool. Here's how to develop and strengthen your relationship with them.
5 Ways to Turn Customer Leads Into Cash (Infographic)
Customer Loyalty and Retention

5 Ways to Turn Customer Leads Into Cash (Infographic)

Use the summer slowdown to revamp your lead management system. Here are five tips to get you started.
15 Tips for Improving Customer Loyalty
Customer Loyalty and Retention

15 Tips for Improving Customer Loyalty

Give customers a great experience, don't screw stuff up and other timeless advice.
How to Give Your Customers Exactly What They Want (Infographic)
Customer Loyalty and Retention

How to Give Your Customers Exactly What They Want (Infographic)

If you take very good care of your customers, they can become evangelists for your business.
How One Business Fulfilled a Ridiculous Customer Request
Customer Loyalty and Retention

How One Business Fulfilled a Ridiculous Customer Request

A Texas hotel goes above and beyond to make the stay of an audacious lodger one he'll fondly remember.
3 Simple Ways to Keep Your Customers Happy
Customer Loyalty and Retention

3 Simple Ways to Keep Your Customers Happy

The star of the Style Network's 'Resale Royalty' offers valuable lessons in customer retention.
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