Customer Loyalty and Retention
Besieged by a blizzard, New York-based 1-800-Flowers failed to deliver arrangements -- or delivered dead bouquets -- to hundreds of infuriated customers.
Customer Loyalty and Retention Articles and Videos
Four tips you can implement today to improve your ratings on review sites.
In business, first impressions only happen once. Here's how to make that moment both positive and lasting.
In a lesson to all businesses about how to provide great customer service, a Netflix service rep role-played 'Star Trek' while trying to fix a problem.
Starbucks appears to be sending a message about cooperation to lawmakers in Washington, but it's really just getting more customers into its stores.
Knowing what customers want and delivering will help you gain market share fast. Here's how.
Rugged outfitter REI recently jettisoned its lifetime warranty -- putting an end to being able to return decades-old camping gear. Think it'll be a good strategy for the retailer?
This Denver-based small shop has weathered tough times by showing their customers that they care.
A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.
Your customers probably don't like you as much as you think. Here's a look at how improving customer service can boost your bottom line.
Over the past six years, Billabong has erased billions of dollars in investor value. Its latest year-end financial report delivers the worst news yet.
Your customers are your most powerful, most affordable marketing tool. Here's how to develop and strengthen your relationship with them.
Use the summer slowdown to revamp your lead management system. Here are five tips to get you started.
Give customers a great experience, don't screw stuff up and other timeless advice.
If you take very good care of your customers, they can become evangelists for your business.
A Texas hotel goes above and beyond to make the stay of an audacious lodger one he'll fondly remember.
The star of the Style Network's 'Resale Royalty' offers valuable lessons in customer retention.