Customer Service

Customer Service Articles and Videos

The 3 Things You Need to Do When You've Upset Your Customer
Grow Your Business

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
How to Win Clients Your First Week in Business
Starting a Business

How to Win Clients Your First Week in Business

Businesses take time to build, but there are a few tricks to snagging key clients quickly and getting your company off the ground immediately.
Giving Customers More Than They Asked for Is Too Much of a Good Thing
Marketing

Giving Customers More Than They Asked for Is Too Much of a Good Thing

Great customer service is the cornerstone of success. Redundant customer service is a waste of your time and money.
Your Secret Resource to Get a Better Product: Customer Service
Grow Your Business

Your Secret Resource to Get a Better Product: Customer Service

Move beyond the minimum viable product with the help of your staff to develop the most valuable product.
Right-Sizing the Twitter Support Strategy for a Business
Grow Your Business

Right-Sizing the Twitter Support Strategy for a Business

A small company can get by with one account but large-scale enterprises would be wise to branch out.
6 Ways to Keep Clients Happy
Grow Your Business

6 Ways to Keep Clients Happy

In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
Why You Need to Start Accepting Mobile Payments Now
Technology

Why You Need to Start Accepting Mobile Payments Now

How embracing this convenient, easy-to-adopt growing checkout practice can expand and enhance your customer service, right from your smartphone or tablet.
Don't Fire These 3 Rotten Customers, Profit From Them
Grow Your Business

Don't Fire These 3 Rotten Customers, Profit From Them

Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
What to Do When the Customer Is Wrong
Grow Your Business

What to Do When the Customer Is Wrong

A business is not always able to give clients what they want. Here's how to respond.
The Real Cost of Giving Terrible Customer Service
Marketing

The Real Cost of Giving Terrible Customer Service

What you can learn from one startup that botched a delivery and lost me as a customer forever.
Treat Your Customers Like You Love Them (Why Wouldn't You?)
Grow Your Business

Treat Your Customers Like You Love Them (Why Wouldn't You?)

Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
How to Get Better at Remembering Names
Leadership

How to Get Better at Remembering Names

With a few simple tricks, you can steer clear of an embarrassing name slip-up later.
Most Companies Don't Get How Customer Service on Social Media Works
Social Media

Most Companies Don't Get How Customer Service on Social Media Works

A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so.
Sharing Economy Sets Sights on Business Travelers -- But Will They Bite?
Business News

Sharing Economy Sets Sights on Business Travelers -- But Will They Bite?

Airbnb and Uber both announced new services exclusively targeting businesses, but will travelers look beyond a host of security and regulatory issues plaguing the sharing economy?
How Budget-Conscious Startups Can Put Customers on a Pedestal
Grow Your Business

How Budget-Conscious Startups Can Put Customers on a Pedestal

The co-founder of a men's fashion site says it's possible for startups to deliver world-class service on a stringent budget.
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