Customer Service

Customer Service Articles and Videos

How Tuft & Needle Disrupted a Tired Mattress Marketplace
Starting a Business

How Tuft & Needle Disrupted a Tired Mattress Marketplace

With word-of-mouth marketing and a focus on customer service, two friends are becoming the sleeper hit of the mattress industry.
6 Qualities Smart Businesses Strive to Embody
Grow Your Business

6 Qualities Smart Businesses Strive to Embody

These days, it’s not enough to have a product or service people like and treat your customers well.
Apologizing Is Not Great Customer Service, Only Fixing the Problem Is
Marketing

Apologizing Is Not Great Customer Service, Only Fixing the Problem Is

Research shows people grow impatient repeatedly hearing "I'm sorry'' while waiting for a solution. Actions really do speak louder than words.
Selling in the New Luxury Market -- It's All About the Mustard
Marketing

Selling in the New Luxury Market -- It's All About the Mustard

Customers have less time these days and so when they order a product or service they want to relish it.
7 Common Customer Onboarding Mistakes to Avoid at All Costs
Grow Your Business

7 Common Customer Onboarding Mistakes to Avoid at All Costs

If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
How to Best Utilize Your Positive Customer Feedback
Grow Your Business

How to Best Utilize Your Positive Customer Feedback

To thrive in a competitive market, you must understand and highlight your company’s strengths.
35 Restaurants Where the Customer Isn't Right
Grow Your Business

35 Restaurants Where the Customer Isn't Right

Maybe Seinfeld's infamous "soup Nazi" knew a little something about entrepreneurship.
Comcast Apparently Gets Customer Fired, Breaks Every Rule of Business
Business News

Comcast Apparently Gets Customer Fired, Breaks Every Rule of Business

This may be the most outrageous example of bad customer service you'll ever hear.
8 Tips to Prepare for the Inevitable Tyrant Customer
Leadership

8 Tips to Prepare for the Inevitable Tyrant Customer

Even the best customer service won't prevent all complaints but it can keep them from spiraling out of control.
5 Proven Ways to Create Long-Lasting Customer Relationships
Marketing

5 Proven Ways to Create Long-Lasting Customer Relationships

There are tools and processes you can incorporate to support your customers every step of the way.
'Dear Mr. Human': United Airlines Suffers Another Embarrassing Customer Service Blunder
Grow Your Business

'Dear Mr. Human': United Airlines Suffers Another Embarrassing Customer Service Blunder

A customer service letter addressed 'Dear Mr. Human' follows another dispatch last July in which various automated fields had been left completely blank.
How to Determine What You Should Charge Customers
Grow Your Business

How to Determine What You Should Charge Customers

Ask these five questions to get a better sense of how much you should be charging.
Are You Really Listening to Your Customers?
Grow Your Business

Are You Really Listening to Your Customers?

Core client service issues often fall through the cracks. Talking to those who purchase your products is a vital entrepreneurial opportunity.
Spare Me Your Platitudes. Customers Are Tired of Insincere Support.
Grow Your Business

Spare Me Your Platitudes. Customers Are Tired of Insincere Support.

Does the stat game interfere with businesses growth? It certainly seems like it, especially if you're looking to hack a specific metric up and to the right.
5 Tips on Building an Epic Customer-Support Team
Grow Your Business

5 Tips on Building an Epic Customer-Support Team

When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. Here are a few secrets on creating a rock-star customer-service team.
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