Customer Service

How to Remain Customer First in the Digital Age

How to Remain Customer First in the Digital Age

By using new technology to create innovative product, design and communication, it can be easier than ever for brands across all industries to remain focused on the customer.

Customer Service Articles and Videos

Pay Attention to the Signals in the Noise of Entrepreneurship
Grow Your Business

Pay Attention to the Signals in the Noise of Entrepreneurship

Learn to read the signs that show healthy customer engagement, satisfaction with a service and successful performance by employees.
How My 5-Year-Old Helped Me Better Understand Customers
Grow Your Business

How My 5-Year-Old Helped Me Better Understand Customers

Immersed in their own work flow and priorities, clients might not communicate directly -- without some of these techniques.
5-Star Customer Service Should Hurt a Little
Grow Your Business

5-Star Customer Service Should Hurt a Little

Wowing your customers is a powerful tool, but when it's done right, it also should hurt a little.
3 Mistakes That Undermine Using Social Media for Customer Service
Social Media

3 Mistakes That Undermine Using Social Media for Customer Service

In just five years social media has gone from an innovation in customer service to a requirement. Not every company is getting it right.
The 3 Essentials Customers Want Most
Grow Your Business

The 3 Essentials Customers Want Most

Few businesses sell anything the customer can't buy somewhere else but customers who feel acknowledged and valued are less likely to shop around.
Customers Are Not Always Right. They Are Just Never Wrong.
Grow Your Business

Customers Are Not Always Right. They Are Just Never Wrong.

Follow these steps to resolve most matters when clients' service expectations are not met.
10 Ways to Discover Customer Sentiment About Your Business
Marketing

10 Ways to Discover Customer Sentiment About Your Business

Random complaints or compliments are no substitute for systematically keeping tabs what your customers have to say.
5 Valuable Concepts I Learned Working for a Multibillion-Dollar Firm
Leadership

5 Valuable Concepts I Learned Working for a Multibillion-Dollar Firm

A startup CEO describes how his experience at Bain Capital shaped the way he approaches business.
To Grow Your Customer Base Focus on EOA: Early, Often and Always
Grow Your Business

To Grow Your Customer Base Focus on EOA: Early, Often and Always

When your company is small and new, it's the first customers to sign on who can make or break your business.
Becoming Indispensable to Your Customers
Grow Your Business

Becoming Indispensable to Your Customers

Your approach to value creation must begin with, be in partnership with and end with the customer
Win Customer Loyalty With an Unexpected Experience
Marketing

Win Customer Loyalty With an Unexpected Experience

Turn a value-added service into a truly unique offering to inspire repeat business, suggests the author of a new client-service book, 'Sprinkles.'
4 Strategies for Getting Paid Faster
Money

4 Strategies for Getting Paid Faster

The Money Guy has tips for shrinking the window of time between mailing an invoice and receiving some income.
10 Ways to Keep Making Your Clients Happier and Happier
Grow Your Business

10 Ways to Keep Making Your Clients Happier and Happier

Research and common sense agree. The least expensive and most effective marketing is retaining the clients you already have.
Why You Can't Stop Learning: Your Weekly Tips Roundup
The 'Treps

Why You Can't Stop Learning: Your Weekly Tips Roundup

Our network of experienced entrepreneurs offer tips on cash-flow, mission statements and more.
Food Blogger Strikes Again, Taking On Chemicals in Cereal
Business News

Food Blogger Strikes Again, Taking On Chemicals in Cereal

After success with chains such as Subway and Chick-fil-A, Vani Hari is taking on the cereal industry.
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