Customer Service

Customer Service Articles and Videos

Want Loyal Customers? Understand This.
The 'Treps

Want Loyal Customers? Understand This.

Our experts help you better understand why your customers use your service to build loyalty.
8 Slow and Steady Steps to Striking It Rich
Grow Your Business

8 Slow and Steady Steps to Striking It Rich

Want to be a millionaire? Here's how to do it the right way.
Focusing Just on New Sales? Focus on This Instead.
The 'Treps

Focusing Just on New Sales? Focus on This Instead.

Our experts explain how to maximize your relationship with existing customers.
The Art of Crafting Successful Vendor Relationships
Grow Your Business

The Art of Crafting Successful Vendor Relationships

Partnering with established service providers allows a young company to scale more quickly and focus on developing and refining the core business.
Customer Support Is More Than High Scores
Marketing

Customer Support Is More Than High Scores

Even great data cannot guarantee good decision-making. Without context, data is meaningless.
Aggressive Marketing Won't Win Customer Loyalty
The 'Treps

Aggressive Marketing Won't Win Customer Loyalty

Our experts explain what businesses often don't understand about customer retention.
Small-Business Owners Who Aren't Experts in Their Fields Will End Up Paying a Hefty Price
Grow Your Business

Small-Business Owners Who Aren't Experts in Their Fields Will End Up Paying a Hefty Price

If you want to stay relevant, much less open, you should know your product or service in and out, and make sure you employees are well trained.
Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract
Marketing

Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract

A 56-year-old widow from Wales has said that it was easier -- procedurally speaking -- to bury her late husband than to cancel his T-Mobile cell phone contract.
For a Winning Product Launch, Address Genuine Customer Needs
Starting a Business

For a Winning Product Launch, Address Genuine Customer Needs

To launch a startup, figure out how you can solve clients' problems.
Tell Them You Care With a Holiday Card. Use These 5 Tips to Do It Right.
Grow Your Business

Tell Them You Care With a Holiday Card. Use These 5 Tips to Do It Right.

Sending out greetings to your vendors, customers and clients is a simple business strategy that provides you with a 10-fold return.
4 Simple Strategies to Improve Your Business Success Rate
Grow Your Business

4 Simple Strategies to Improve Your Business Success Rate

Whether you are bringing in over $100 million in yearly revenue or $10,000, you can double or nearly triple that number with these tips.
3 Secrets to Making Your Online Customer Support a Success
Grow Your Business

3 Secrets to Making Your Online Customer Support a Success

Online customer service should make processes easier, not harder. Here's how your company can streamline its online customer-service approach,
The 2-Step Process for Excellent Customer Service
Grow Your Business

The 2-Step Process for Excellent Customer Service

Implement this system to get customers raving about your business.
5 Tips to Make Your In-Store Mobile Marketing More Engaging
Marketing

5 Tips to Make Your In-Store Mobile Marketing More Engaging

When customers find a predictable and enjoyable experience on their devices when they enter your store, they'll surely come back for more.
4 Ways to Make Your Business a Powerful Customer Magnet
Marketing

4 Ways to Make Your Business a Powerful Customer Magnet

Attract new customers super fast with these techniques.
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