Customer Service

Customer Service Articles and Videos

Harvard Professor Wages War Against Chinese Restaurant Over Outdated Menu
Business News

Harvard Professor Wages War Against Chinese Restaurant Over Outdated Menu

Business professor Benjamin Edelman notified 'the applicable authorities' after he was reportedly overcharged $4 on an order.
First-Class Macadamia Nut Case Prompts Korean Air Exec to Step Down
Business News

First-Class Macadamia Nut Case Prompts Korean Air Exec to Step Down

In-flight service causes this airlines exec to have a serious meltdown.
Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.
Technology

Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.

If you're a jerk looking for work, the former head of Reddit just might have a job for you. Nice guys need not apply.
13 Cool Web Tools to Help You Stay Connected With Your Team
Grow Your Business

13 Cool Web Tools to Help You Stay Connected With Your Team

Businesses are no longer restrained by location or physical space. Use these application to collaborate and expand.
5 Strategies to Triumph in Customer Support Over the Holiday Season
Grow Your Business

5 Strategies to Triumph in Customer Support Over the Holiday Season

Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.
Here's How to Make the Most Out of Your Client Relationships
Grow Your Business

Here's How to Make the Most Out of Your Client Relationships

How to help your customers without wasting your time, or theirs.
5 Customer Service Tips to Avoid Scrooge-Like Behavior
Grow Your Business

5 Customer Service Tips to Avoid Scrooge-Like Behavior

This time of year means more business, which also means more frustrated customers.
What Happened to the Real Black Friday?
Marketing

What Happened to the Real Black Friday?

The shopping event has just become crazy. Entrepreneurs should step in and bring it back to its roots.
4 Reasons Why Customers Vanish Without a Word
Marketing

4 Reasons Why Customers Vanish Without a Word

Often, people are just too polite to tell you that you are screwing up. You need to find out for yourself.
Steal Away Your Rival's Unhappy Customers
The 'Treps

Steal Away Your Rival's Unhappy Customers

Our experts explain how you can use customer disloyalty to your advantage.
If You Want Happy Customers, Do These 5 Things (Infographic)
Grow Your Business

If You Want Happy Customers, Do These 5 Things (Infographic)

It's not that hard to make holiday shoppers happy -- and the payoff can be huge.
Who Our Loyalty Experts Are Loyal To
The 'Treps

Who Our Loyalty Experts Are Loyal To

We asked our customer service experts about the companies they love and why.
Staff Training's Surprising Role in Customer Loyalty
The 'Treps

Staff Training's Surprising Role in Customer Loyalty

Educate your staff to ensure a top-notch customer experience.
People Are Still Afraid to Shop Online. Here's What Businesses Can Do to Protect Them.
Business News

People Are Still Afraid to Shop Online. Here's What Businesses Can Do to Protect Them.

The majority of consumers are concerned about safety when they purchase online, according to a recent study.
Implement These 5 Strategies to Avoid Holiday Shipping Snafus
Grow Your Business

Implement These 5 Strategies to Avoid Holiday Shipping Snafus

Even if you didn't have any problems last year, it's a good idea to prepare and keep customers happy.
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