Customer Service

Customer Service Articles and Videos

Afraid to Put Your Contact Info on Your Site? You Could Be Losing Sales.
Marketing

Afraid to Put Your Contact Info on Your Site? You Could Be Losing Sales.

If you run any type of online business, your customers – and the media – need to be able to contact you quickly and easily.
4 Things Remarkable Startups Have In Common
The 'Treps

4 Things Remarkable Startups Have In Common

Great ideas are a dime a dozen. The startups that succeed focus on these four things.
How You, the Local Business Owner, Can Take on Amazon
Grow Your Business

How You, the Local Business Owner, Can Take on Amazon

You can slay the online giant (somewhat) -- by doing these eight things consistently.
How to Increase Your Customer Referrals
Marketing

How to Increase Your Customer Referrals

Referrals from satisfied customers are the lifeblood of many business. Try these smart strategies to increase your word-of-mouth marketing.
What Kind of Trees Are the Customers You're Serving?
Marketing

What Kind of Trees Are the Customers You're Serving?

Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
5 Ways to Woo Customers With Special Attention
Grow Your Business

5 Ways to Woo Customers With Special Attention

Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.
10 Stories of Unforgettable Customer Service
Grow Your Business

10 Stories of Unforgettable Customer Service

Inspirational stories of great people and companies going above and beyond.
The 5 Irrefutable Principles of Selling
The 'Treps

The 5 Irrefutable Principles of Selling

The more you are willing to give, the less you will need to "sell.''
It's Time to 'Untrain' Your Sales Force
Grow Your Business

It's Time to 'Untrain' Your Sales Force

If your sales team is still operating under tradition, they need to adapt to today’s buyers.
Bot or Person? The Customer Automation Conundrum.
Technology

Bot or Person? The Customer Automation Conundrum.

Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.
3 Social Media Rules Most Entrepreneurs Don't Follow
Social Media

3 Social Media Rules Most Entrepreneurs Don't Follow

With a little effort, you can build a reputation through social media as someone who values customer service and works hard to answer consumer questions.
Will Your Company Be a Leader of the Customer-Service Revolution?
Grow Your Business

Will Your Company Be a Leader of the Customer-Service Revolution?

These four key ways can help a startup or small company win over consumers to be brand loyalists.
Amazon May Be Looking to Break Into the Takeout-Delivery Market
Grow Your Business

Amazon May Be Looking to Break Into the Takeout-Delivery Market

The new service will reportedly be a part of Amazon Local and compete directly with services like Seamless and GrubHub.
Forget Customer Service, Think Customer Wowing
Grow Your Business

Forget Customer Service, Think Customer Wowing

If you want to create life-long clients, you need to impress people right from the start.
Satisfy Customers With These 5 Pointers, Then Expect More Customers
Grow Your Business

Satisfy Customers With These 5 Pointers, Then Expect More Customers

In the age of social media, both positive and negative reviews can spread like wildfire.
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