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Customer Service

Get the Real Story on Networking Groups

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Overcome the self-imposed roadblocks holding you back from networking success.
January 5, 2010 in Customer Service

Become a Gift-Giving Guru

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Choosing the right gift is harder than it seems--and choosing the wrong one could cost you.
December 17, 2009 in Customer Service

Deliver on Price, Quality and Speed

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Successful businesses deliver on all 3 fronts to win and keep customers.
December 17, 2009 in Customer Service

Follow the Money

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To increase sales, learn what customers want to buy.
December 15, 2009 in Customer Service

Does Your Business Need a Retrofit?

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Markets always change, so reinvent to keep up with demand.
December 10, 2009 in Customer Service

Avoid Stupid Sales Gimmicks

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There's no need for tricks when you're driven by the timeless tools of the trade.
November 23, 2009 in Customer Service

The Way of the Webinar

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When the popular online education platform works--and when it doesn't.
November 13, 2009 in Customer Service

Value + Simplicity = Success

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The keys to success in business are old as time. Add value and keep it simple.
November 9, 2009 in Customer Service

Keep Your Regulars Happy

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10 tips to keep your regulars coming back--and for picking up new ones along the way
October 16, 2009 in Customer Service

Save the Sale With Service

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5 strategies for polishing and protecting your customer-service reputation
October 8, 2009 in Customer Service

Adding Value: The Future of Marketing

Cut through the advertising noise by marketing with meaning.
October 5, 2009 in Customer Service

Celebrate Your Customers

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Instead of saying 'thank you,' show customers some real appreciation by giving them your time.
September 30, 2009 in Customer Service

Is Every Customer a Good Customer?

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Not always. Have a process in place to fire troublesome clients.
September 16, 2009 in Customer Service

Give Them More to Love

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To keep your customers coming back, provide more reasons to appreciate what you offer.
September 1, 2009 in Customer Service

Provide Can-Do Customer Service

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Let this anecdote serve as a reminder; the customers' experience is paramount.
July 29, 2009 in Customer Service

You Can't Beat Habit

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Learning how to alter customers' routines likely means making significant changes to your own.
June 15, 2009 in Customer Service

Sales Lessons From a Fly Fishing Master

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I received some of my most valuable sales seminars from my father--while wearing hip waders. His mantra: Be yourself. Even if you smell like fish.
January 15, 2009 in Customer Service

Change Can Do You Good

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A change request from a client led to a whole new line of business for one flexible company.
November 14, 2008 in Customer Service

A Marketing Tool That's Obvious, Overlooked and Cheap

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Use superior service as a thrifty and effective in-house marketing mechanism.
October 27, 2008 in Customer Service

Selling is Not About You

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The more you focus on your customers' needs, the easier selling gets.
November 1, 2007 in Customer Service

Use Data to Build Customer Loyalty

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A foundation of relevant customer data can help you establish effective loyalty programs.
July 31, 2007 in Customer Service

Reconnect With Your Prospects

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Don't wait to get back in touch with old prospects--now's the time!
January 1, 2007 in Customer Service

Improving Online Customer Service

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If your orders are down, you might need to boost your e-commerce customer service.
November 21, 2006 in Customer Service

Giving Thanks

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Show appreciation to your most valuable customers.
November 1, 2006 in Customer Service

Do You Trust Me?

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Learn the ins and outs of building trust, believing in others and spotting the marks of a disingenuous dealer.
October 18, 2006 in Customer Service

Boost Repeat Business With Better Customer Service

If you want to improve your customers service, use these four tips to find out what your customers really want.
September 21, 2006 in Customer Service
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