Customer Service

How to Get Better at Remembering Names
Leadership

How to Get Better at Remembering Names

With a few simple tricks, you can steer clear of an embarrassing name slip-up later.
Most Companies Don't Get How Customer Service on Social Media Works
Social Media

Most Companies Don't Get How Customer Service on Social Media Works

A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so.
Sharing Economy Sets Sights on Business Travelers -- But Will They Bite?
Business News

Sharing Economy Sets Sights on Business Travelers -- But Will They Bite?

Airbnb and Uber both announced new services exclusively targeting businesses, but will travelers look beyond a host of security and regulatory issues plaguing the sharing economy?
How Budget-Conscious Startups Can Put Customers on a Pedestal
Grow Your Business

How Budget-Conscious Startups Can Put Customers on a Pedestal

The co-founder of a men's fashion site says it's possible for startups to deliver world-class service on a stringent budget.
Staying on Track While Diversifying a Business
Grow Your Business

Staying on Track While Diversifying a Business

Steer the company in new directions without alienating the traditional customer base or losing sight of the core mission.
5 Steps to Make Your Marketing Pop in the Age of the Consumer
Marketing

5 Steps to Make Your Marketing Pop in the Age of the Consumer

Customers are doing their own research. So traditional methods of promotion don't suffice.
The Internet of Things Demands That Customer Service Catch Up
Technology

The Internet of Things Demands That Customer Service Catch Up

The winning companies will figure out how to deliver a seamless and exceptional experience that satisfies users -- before they even ask for it.
Airbnb 'Squatter' Nightmare: Does the Sharing Economy Need a Security Overhaul?
The 'Treps

Airbnb 'Squatter' Nightmare: Does the Sharing Economy Need a Security Overhaul?

The case of an Airbnb guest who overstayed his welcome and now is a legal tenant raises critical questions about what the home-rental platform can do to protect its hosts.
Customer-Service Lessons to Glean From Comcast's Snafu
Grow Your Business

Customer-Service Lessons to Glean From Comcast's Snafu

Make your client-support process a win for all involved, not excluding those answering the phones.
Delivering World-Class Service on a Startup Budget
Starting a Business

Delivering World-Class Service on a Startup Budget

Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
5 Things Your Business Must Stop Doing to Be Successful
Grow Your Business

5 Things Your Business Must Stop Doing to Be Successful

Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
This Might Be the Most Infuriating Customer Service Call Ever
Social Media

This Might Be the Most Infuriating Customer Service Call Ever

No one likes losing business, but that doesn’t mean you should berate your customers.
2 Principles That Will Change the Life of Your Business
Lifestyle

2 Principles That Will Change the Life of Your Business

Whatever your business, Integrity and service are your best offerings.
Afraid to Put Your Contact Info on Your Site? You Could Be Losing Sales.
Marketing

Afraid to Put Your Contact Info on Your Site? You Could Be Losing Sales.

If you run any type of online business, your customers – and the media – need to be able to contact you quickly and easily.
4 Things Remarkable Startups Have In Common
The 'Treps

4 Things Remarkable Startups Have In Common

Great ideas are a dime a dozen. The startups that succeed focus on these four things.
How You, the Local Business Owner, Can Take on Amazon
Grow Your Business

How You, the Local Business Owner, Can Take on Amazon

You can slay the online giant (somewhat) -- by doing these eight things consistently.
How to Increase Your Customer Referrals
Marketing

How to Increase Your Customer Referrals

Referrals from satisfied customers are the lifeblood of many business. Try these smart strategies to increase your word-of-mouth marketing.
What Kind of Trees Are the Customers You're Serving?
Marketing

What Kind of Trees Are the Customers You're Serving?

Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
5 Ways to Woo Customers With Special Attention
Grow Your Business

5 Ways to Woo Customers With Special Attention

Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales.
10 Stories of Unforgettable Customer Service
Grow Your Business

10 Stories of Unforgettable Customer Service

Inspirational stories of great people and companies going above and beyond.
The 5 Irrefutable Principles of Selling
The 'Treps

The 5 Irrefutable Principles of Selling

The more you are willing to give, the less you will need to "sell.''
It's Time to 'Untrain' Your Sales Force
Grow Your Business

It's Time to 'Untrain' Your Sales Force

If your sales team is still operating under tradition, they need to adapt to today’s buyers.
Bot or Person? The Customer Automation Conundrum.
Technology

Bot or Person? The Customer Automation Conundrum.

Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.
3 Social Media Rules Most Entrepreneurs Don't Follow
Social Media

3 Social Media Rules Most Entrepreneurs Don't Follow

With a little effort, you can build a reputation through social media as someone who values customer service and works hard to answer consumer questions.
Will Your Company Be a Leader of the Customer-Service Revolution?
Grow Your Business

Will Your Company Be a Leader of the Customer-Service Revolution?

These four key ways can help a startup or small company win over consumers to be brand loyalists.
Amazon May Be Looking to Break Into the Takeout-Delivery Market
Grow Your Business

Amazon May Be Looking to Break Into the Takeout-Delivery Market

The new service will reportedly be a part of Amazon Local and compete directly with services like Seamless and GrubHub.
Ads by Google
Most Shared Stories

Connect with Entrepreneur

Ads by Google