Customer Service

Aggressive Marketing Won't Win Customer Loyalty
The 'Treps

Aggressive Marketing Won't Win Customer Loyalty

Our experts explain what businesses often don't understand about customer retention.
Small-Business Owners Who Aren't Experts in Their Fields Will End Up Paying a Hefty Price
Grow Your Business

Small-Business Owners Who Aren't Experts in Their Fields Will End Up Paying a Hefty Price

If you want to stay relevant, much less open, you should know your product or service in and out, and make sure you employees are well trained.
Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract
Marketing

Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract

A 56-year-old widow from Wales has said that it was easier -- procedurally speaking -- to bury her late husband than to cancel his T-Mobile cell phone contract.
For a Winning Product Launch, Address Genuine Customer Needs
Starting a Business

For a Winning Product Launch, Address Genuine Customer Needs

To successfully unveil a new entry in the marketplace, figure out how to best solve people's problems.
Tell Them You Care With a Holiday Card. Use These 5 Tips to Do It Right.
Grow Your Business

Tell Them You Care With a Holiday Card. Use These 5 Tips to Do It Right.

Sending out greetings to your vendors, customers and clients is a simple business strategy that provides you with a 10-fold return.
4 Simple Strategies to Improve Your Business Success Rate
Grow Your Business

4 Simple Strategies to Improve Your Business Success Rate

Whether you are bringing in over $100 million in yearly revenue or $10,000, you can double or nearly triple that number with these tips.
3 Secrets to Making Your Online Customer Support a Success
Grow Your Business

3 Secrets to Making Your Online Customer Support a Success

Online customer service should make processes easier, not harder. Here's how your company can streamline its online customer-service approach,
The 2-Step Process for Excellent Customer Service
Grow Your Business

The 2-Step Process for Excellent Customer Service

Implement this system to get customers raving about your business.
5 Tips to Make Your In-Store Mobile Marketing More Engaging
Marketing

5 Tips to Make Your In-Store Mobile Marketing More Engaging

When customers find a predictable and enjoyable experience on their devices when they enter your store, they'll surely come back for more.
4 Ways to Make Your Business a Powerful Customer Magnet
Marketing

4 Ways to Make Your Business a Powerful Customer Magnet

Attract new customers super fast with these techniques.
Good Work Plus These 3 Steps Converts New Customers Into Recurring Customers
Marketing

Good Work Plus These 3 Steps Converts New Customers Into Recurring Customers

A happy customer who comes back for more is, literally, money in the bank. Make their experience hassle free from beginning to end.
The 5 Types of Customers Fatal to Startups and How Employees Attract Them
Marketing

The 5 Types of Customers Fatal to Startups and How Employees Attract Them

Small businesses cringe at these customers, but it might just be the internal team that keeps them coming back.
The 4 Things Your Customers Really Want
Marketing

The 4 Things Your Customers Really Want

The essential dynamic of a quality service relationship comes down to a company's addressing these core questions.
It's No Longer a Question Whether to Use Social Media for Customer Service
Social Media

It's No Longer a Question Whether to Use Social Media for Customer Service

If someone had a bad experience, chances are they are going to talk about it. Here are five tips to craft a strategy to respond.
5 Strategies to Instill Brand Loyalty in Today's Young Customers
Marketing

5 Strategies to Instill Brand Loyalty in Today's Young Customers

Capturing market share from established brands is not as difficult as you might think.
How Tuft & Needle Disrupted a Tired Mattress Marketplace
Starting a Business

How Tuft & Needle Disrupted a Tired Mattress Marketplace

With word-of-mouth marketing and a focus on customer service, two friends are becoming the sleeper hit of the mattress industry.
6 Qualities Smart Businesses Strive to Embody
Grow Your Business

6 Qualities Smart Businesses Strive to Embody

These days, it's not enough to have a product or service people like and treat your customers well.
Apologizing Is Not Great Customer Service, Only Fixing the Problem Is
Marketing

Apologizing Is Not Great Customer Service, Only Fixing the Problem Is

Research shows people grow impatient repeatedly hearing "I'm sorry'' while waiting for a solution. Actions really do speak louder than words.
Selling in the New Luxury Market -- It's All About the Mustard
Marketing

Selling in the New Luxury Market -- It's All About the Mustard

Customers have less time these days and so when they order a product or service they want to relish it.
7 Common Customer Onboarding Mistakes to Avoid at All Costs
Grow Your Business

7 Common Customer Onboarding Mistakes to Avoid at All Costs

If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
How to Best Utilize Your Positive Customer Feedback
Grow Your Business

How to Best Utilize Your Positive Customer Feedback

To thrive in a competitive market, you must understand and highlight your company's strengths.
35 Restaurants Where the Customer Isn't Right
Grow Your Business

35 Restaurants Where the Customer Isn't Right

Maybe Seinfeld's infamous "soup Nazi" knew a little something about entrepreneurship.
Comcast Apparently Gets Customer Fired, Breaks Every Rule of Business
Business News

Comcast Apparently Gets Customer Fired, Breaks Every Rule of Business

This may be the most outrageous example of bad customer service you'll ever hear.
8 Tips to Prepare for the Inevitable Tyrant Customer
Leadership

8 Tips to Prepare for the Inevitable Tyrant Customer

Even the best customer service won't prevent all complaints but it can keep them from spiraling out of control.
5 Proven Ways to Create Long-Lasting Customer Relationships
Marketing

5 Proven Ways to Create Long-Lasting Customer Relationships

There are tools and processes you can incorporate to support your customers every step of the way.
'Dear Mr. Human': United Airlines Suffers Another Embarrassing Customer Service Blunder
Grow Your Business

'Dear Mr. Human': United Airlines Suffers Another Embarrassing Customer Service Blunder

A customer service letter addressed 'Dear Mr. Human' follows another dispatch last July in which various automated fields had been left completely blank.
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