Customer Service
Boost Repeat Business With Better Customer Service
If you want to improve your customers service, use these four tips to find out what your customers really want.The Sure-Fire Way to Create Your Competitive Advantage
Wanna outperform your competition? You can do it every time by implementing this four-part plan from a customer-service specialist.Building Client Relationships
BY Tom Hopkins
Cultivating client relationships goes beyond good customer service-if you truly care about your clients, then they'll care about you.Relating to Customers
BY Romanus Wolter
Want to improve business? The secret is in how you relate to customers.Create a Product Your Customers Will Want
BY Chris Penttila
Are more features what your customers really want? Try to make your product do too much, and it may end up doing nothing at all.Giving Control to Customers
BY Gwen Moran
Your customers are your livelihood, so why don't you let them have their say?Creating Customer Service Dynamos
With these smart tips, you can turn your employees into customer service pros.Just Say No
BY Jacquelyn Lynn
Let your customers down easy.Satisfaction Guaranteed
Wonder why clients aren't beating down your door? 6 turnoffs that keep customers from coming back4 Steps to Spectacular Customer Service
A simple, four-step process can help you create the type of business that draws customers in again and again.Biggest Customer Service Blunders of All Time
These five common mistakes trip up a lot of businesses. Our customer service expert offers his tips on correcting the problems.Keep Customers Happy by Keeping Employees Happy
When workers delight customers and the immediate positive feedback of those customers in turn delights workers, you've got the flashpoint effect--and a successful and happy business.Do Your Customers Feel Ignored?
BY Tom Hopkins
You may be losing business without even knowing it. Romance your customers into coming back with these ways to make them feel special.How to Handle an Angry Client
BY Tom Hopkins
Try these nine tactics to positively resolve disputes with clients.Turning Customers Into Friends
BY Barry Farber
No business is an island--solid connections are key to success. Make friends as well as customers with these time-tested tactics.Boosting Your Online Survey Responses
The following 10 tips can help you improve the quality and quantity of the responses you get from your customer surveys.Getting Customers to Complain
If none of your customers are complaining, start worrying. Because it's the wheels that don't squeak that should concern you. Here's how to encourage customers to speak up.Using Customer Complaints to Your Advantage
BY Tony Parinello
Negative feedback can help you build better customer relationships and a stronger business.Good Riddance
BY Jacquelyn Lynn
Ending a relationship with a bad clientHitting the Wall
BY Barry Farber
Is talking to certain prospects like talking to a brick wall? It may be time to cut your losses and walk.Boosting Your Customer Relationships With CRM
How technology can help your business mine new prospects and provide better service to existing customersAt Your Service
BY Mark Henricks
Is your service center living up to its potential? Find out how to get all you can from yours.Talking Shop
BY Elizabeth Goodgold
Wonder what makes shoppers tick? 5 retail superstars reveal how to please customers and, more important, how to keep them coming back for more.Crowd Control
BY Amanda C. Kooser
Having trouble finding the ideal system for managing your customer relationships? We've got advice to get you moving in the right direction.A Matter of Opinion
BY Elizabeth Goodgold
Generating customer feedbackSweet Rewards
BY Kim T. Gordon
Win over your existing patrons with a customer loyalty program, and watch sales reach new heights.Ads by Google
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Musician, entrepreneur
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Meetup Co-founder
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