Customer Service

Customer Support Is as Easy as 1, 2, 3
Starting a Business

Customer Support Is as Easy as 1, 2, 3

Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.
Want Your Startup to Do a Better Job? Avoid These 3 Myths.
Grow Your Business

Want Your Startup to Do a Better Job? Avoid These 3 Myths.

For small businesses, offering a standout product means understanding what the customer wants -- and delivering it.
6 Small Ways You Can Score Big With Customers
Grow Your Business

6 Small Ways You Can Score Big With Customers

These simple yet powerful business principles will help you win relationships and earn repeat business.
13 Secrets for Making Your Cleaning Business a Success
Starting a Business

13 Secrets for Making Your Cleaning Business a Success

Get the inside scoop from established cleaning service business owners who share their tips for building a successful cleaning business.
When to Fire That, Er, Abusive or Disruptive Customer
Grow Your Business

When to Fire That, Er, Abusive or Disruptive Customer

If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy.
Choosing the Right Cashiering System for Your Bar
Starting a Business

Choosing the Right Cashiering System for Your Bar

These quick tips can help you decide just what accounting system will work best for your bar.
 Revive That Old-Fashioned Extra: Excellent Customer Service
Grow Your Business

Revive That Old-Fashioned Extra: Excellent Customer Service

These budget-friendly moves might engage patrons of your business all the way to the checkout counter.
4 Common Customer-Service Obstacles (And How to Fix Them)
Leadership

4 Common Customer-Service Obstacles (And How to Fix Them)

Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
Amazon Is Now Accepting Returns Through its Lockers
Business News

Amazon Is Now Accepting Returns Through its Lockers

Customers in major urban areas can now receive or return packages through the program.
When Your Employees Are Millennials and Your Customers Are Boomers
Grow Your Business

When Your Employees Are Millennials and Your Customers Are Boomers

It's important to teach young employees how to provide the kind of service that boomer generation customers need and want.
The Skyscraping Cost of Bad Customer Service (Infographic)
Grow Your Business

The Skyscraping Cost of Bad Customer Service (Infographic)

The way you treat your customers is everything. Here's why.
Introducing Entrepreneur's Top Brands of 2014: Learn Their Secrets
Marketing

Introducing Entrepreneur's Top Brands of 2014: Learn Their Secrets

We present the companies that have generated the most trust among entrepreneurs as well as the lessons you can take from them.
How to Deal With the Customer Who Isn't Right
Grow Your Business

How to Deal With the Customer Who Isn't Right

The customer isn't always right. In some cases, they are just plain wrong. Here's what to do.
3 Ways to Grow Your Business By Focusing on the Customer
Grow Your Business

3 Ways to Grow Your Business By Focusing on the Customer

In the mobile age, we lose sight of the real connection businesses should have with their customers. Here are some ways to reach your customer to boost your sales.
What a Train Conductor Taught All of Us About Customer Service
Grow Your Business

What a Train Conductor Taught All of Us About Customer Service

A New York-area train conductor messed up big time, causing a hassle for hundreds of commuters. What he did next is a lesson for us all.
Customers Still Furious Over 1-800-Flowers' Valentine's Day Flop
Customer Loyalty and Retention

Customers Still Furious Over 1-800-Flowers' Valentine's Day Flop

Besieged by a blizzard, New York-based 1-800-Flowers failed to deliver arrangements -- or delivered dead bouquets -- to hundreds of infuriated customers.
Virgin Atlantic Is Using Google Glass to Greet Customers
News and Trends

Virgin Atlantic Is Using Google Glass to Greet Customers

The British airline hopes to improve customer service through wearable technology.
Trouble in Paradise? How to Reignite Customers' Interest in Loyalty Programs.
Customer Service

Trouble in Paradise? How to Reignite Customers' Interest in Loyalty Programs.

Companies shouldn't take advantage of consumers who trust them with their personal information.
To Outsource or Not? That Is the Question.
Management & Operations

To Outsource or Not? That Is the Question.

While outsourcing services and tasks may help a startup save a few bucks, it can also cause many challenges. Here are a few instances when outsourcing could be a viable choice.
3 Situations When You Should Shut Your Mouth
Business Management

3 Situations When You Should Shut Your Mouth

While entrepreneurs could babble on and on about their endeavor and how much they accomplished, sometimes it pays to just listen to others.
Innovation

The Secret Behind This Legendary Hollywood Hotel's 50-Year Run

The Sunset Marquis isn't just a place where entertainment icons stay and play--it's a Hollywood legend in its own right. Here's your all-access pass.
The Real Reason Customers Buy From You
Business Management

The Real Reason Customers Buy From You

Technology and marketing help, but it didn't seal the deal.
Putting Employees Before Customers
Business Management

Putting Employees Before Customers

A good employee is sometimes harder to find than a good customer. Here's when to put employees first.
Richard Branson's 5 Vital Startup Basics
Startup Basics

Richard Branson's 5 Vital Startup Basics

If you want to get your enterprise up and running, consider these basic steps first.
How OfficeMax Failed on the PR Front...Twice
Public Relations

How OfficeMax Failed on the PR Front...Twice

OfficeMax's insensitive letter to 'Daughter Killed in Car Crash' is being blamed on Big Data. But all the blame rests with the company.
How One Sandwich Company Cracked the Franchise Top 10
Magazine

How One Sandwich Company Cracked the Franchise Top 10

A focus on franchisee selection, training and operations helped Jimmy John's Gourmet Sandwiches reach number five on the Franchise 500 list this year.
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