Customer Service

How to Deal With the Customer Who Isn't Right
Grow Your Business

How to Deal With the Customer Who Isn't Right

The customer isn't always right. In some cases, they are just plain wrong. Here's what to do.
3 Ways to Grow Your Business By Focusing on the Customer
Grow Your Business

3 Ways to Grow Your Business By Focusing on the Customer

In the mobile age, we lose sight of the real connection businesses should have with their customers. Here are some ways to reach your customer to boost your sales.
What a Train Conductor Taught All of Us About Customer Service
Grow Your Business

What a Train Conductor Taught All of Us About Customer Service

A New York-area train conductor messed up big time, causing a hassle for hundreds of commuters. What he did next is a lesson for us all.
Customers Still Furious Over 1-800-Flowers' Valentine's Day Flop
Customer Loyalty and Retention

Customers Still Furious Over 1-800-Flowers' Valentine's Day Flop

Besieged by a blizzard, New York-based 1-800-Flowers failed to deliver arrangements -- or delivered dead bouquets -- to hundreds of infuriated customers.
Virgin Atlantic Is Using Google Glass to Greet Customers
News and Trends

Virgin Atlantic Is Using Google Glass to Greet Customers

The British airline hopes to improve customer service through wearable technology.
Trouble in Paradise? How to Reignite Customers' Interest in Loyalty Programs.
Customer Service

Trouble in Paradise? How to Reignite Customers' Interest in Loyalty Programs.

Companies shouldn't take advantage of consumers who trust them with their personal information.
To Outsource or Not? That Is the Question.
Management & Operations

To Outsource or Not? That Is the Question.

While outsourcing services and tasks may help a startup save a few bucks, it can also cause many challenges. Here are a few instances when outsourcing could be a viable choice.
3 Situations When You Should Shut Your Mouth
Business Management

3 Situations When You Should Shut Your Mouth

While entrepreneurs could babble on and on about their endeavor and how much they accomplished, sometimes it pays to just listen to others.
Innovation

The Secret Behind This Legendary Hollywood Hotel's 50-Year Run

The Sunset Marquis isn't just a place where entertainment icons stay and play--it's a Hollywood legend in its own right. Here's your all-access pass.
The Real Reason Customers Buy From You
Business Management

The Real Reason Customers Buy From You

Technology and marketing help, but it didn't seal the deal.
Putting Employees Before Customers
Business Management

Putting Employees Before Customers

A good employee is sometimes harder to find than a good customer. Here's when to put employees first.
Richard Branson's 5 Vital Startup Basics
Startup Basics

Richard Branson's 5 Vital Startup Basics

If you want to get your enterprise up and running, consider these basic steps first.
How OfficeMax Failed on the PR Front...Twice
Public Relations

How OfficeMax Failed on the PR Front...Twice

OfficeMax's insensitive letter to 'Daughter Killed in Car Crash' is being blamed on Big Data. But all the blame rests with the company.
How One Sandwich Company Cracked the Franchise Top 10
Magazine

How One Sandwich Company Cracked the Franchise Top 10

A focus on franchisee selection, training and operations helped Jimmy John's Gourmet Sandwiches reach number five on the Franchise 500 list this year.
Why Stellar Customer Service Is Key to Building Your Online Brand
Social Media

Why Stellar Customer Service Is Key to Building Your Online Brand

If you and your employees truly believe the customer is always right, you can build one heck of a successful brand using social media.
How One Traveler Woke Up in the Dark and Trapped Alone Inside an Airplane
Business Travel

How One Traveler Woke Up in the Dark and Trapped Alone Inside an Airplane

A Louisiana man shares his travel nightmare.
Admit the Things You Don't Understand and Other Must-Read Business Tips
Managing Employees

Admit the Things You Don't Understand and Other Must-Read Business Tips

A look at how admitting ignorance to your employees can improve communication, why you should avoid doing business in some countries and more advice for business owners.
5 Important Business Lessons I Learned From My First Job
Startup Basics

5 Important Business Lessons I Learned From My First Job

Early in my professional career I picked up some important business fundamentals that continue to influence my business today.
Business Owners: Want to Offer a Black Friday Deal? Here's How.
Marketing

Business Owners: Want to Offer a Black Friday Deal? Here's How.

Small-business retailers may not be able to match the Black Friday extravaganzas offered by the big-box stores, but there are certain things they can do to compete.
How to Handle Negative Online Reviews
Social Media

How to Handle Negative Online Reviews

Our PR expert Ivan Ristic discusses how businesses should handle negative comments on social media and review sites like Yelp.
Airlines Compete For Premium Customers With Crazy Perks
Business Travel

Airlines Compete For Premium Customers With Crazy Perks

From in-flight showers, to airport spas and hair salons, airlines' premium classes are exploding with perks. Meanwhile in economy, space is getting even tighter.
4 Ways to Draw Customers Into Your Restaurant
Grow Your Business

4 Ways to Draw Customers Into Your Restaurant

An experienced 'Top Chef' restaurant owner shares some of his secrets to success.
How to Breed Positivity Among Customers and Clients
Customer Loyalty and Retention

How to Breed Positivity Among Customers and Clients

In business, first impressions only happen once. Here's how to make that moment both positive and lasting.
Netflix Goes Where No Customer Service Has Gone Before
Customer Loyalty and Retention

Netflix Goes Where No Customer Service Has Gone Before

In a lesson to all businesses about how to provide great customer service, a Netflix service rep role-played 'Star Trek' while trying to fix a problem.
6 Steps to a Return Policy That Will Score You More Sales
Sales

6 Steps to a Return Policy That Will Score You More Sales

When REI recently changed its 'no questions asked' return policy to a year limit, people started debating the best approach. Here are six steps to get the most out of your policy.
REI Ditches Its Lifetime Warranty: Good or Bad Idea?
Customer Loyalty and Retention

REI Ditches Its Lifetime Warranty: Good or Bad Idea?

Rugged outfitter REI recently jettisoned its lifetime warranty -- putting an end to being able to return decades-old camping gear. Think it'll be a good strategy for the retailer?
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