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Customer Service

Most Valuable Players

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Slashing prices to keep up with the big chains can spell disaster for the average entrepreneur. It's better to stick with what your business does best: Offering customers value-added services.
June 1, 2003 in Customer Service

Retain Business With Gift and Loyalty Cards

Stay competitive by offering your customers an incentive to return to your company time and again.
June 1, 2003 in Customer Service

People Who Need People

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Find out how to break the ice with your prospects and make that all-important customer connection a reality.
May 1, 2003 in Customer Service

Customer Service: Your Best Shot at Standing Out

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Provide the best service in town, and many customers will want to give you their business--regardless of the cost.
March 3, 2003 in Customer Service

9 Tools for Building Customer Loyalty

Don't let customers go after one purchase. Win them back with a follow-up program.
August 26, 2002 in Customer Service

"Self" Respect

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You can't deny consumers their desire to do everything themselves.
July 1, 2002 in Customer Service

Keep Customers Coming Back for More

Offering several payment options and loyalty programs will attract customers to your business.
June 10, 2002 in Customer Service

Great Customer Service Helps in Tough Times

Little things make a big difference when it comes to hanging on to customers.
April 15, 2002 in Customer Service

Ever After

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Will you still respect your clients in the morning?
April 1, 2002 in Customer Service

Buying Holiday Gifts

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Thank your clients and employees--and show off your good taste--by choosing the best holiday gifts.
December 5, 2001 in Customer Service

3-2-1 Contact

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Evaluating the best ways to stay in touch with your customers, staff and vendors
August 1, 2000 in Customer Service

The Triangle Offense

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Building your own sales pyramid-one step at a time
August 1, 2000 in Customer Service

Creating a Customer Recovery Plan

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Your best customer is on the verge of exploding because of an error. Don't get stressed. Customer service expert Chip R. Bell tells you what to do.
June 26, 2000 in Customer Service

Fine Whine

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Your customers have something to complain about, so why don't they?
February 1, 1999 in Customer Service

Remember Me?

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Staying in touch with your VIPs means better relationships . . . and more business.
February 1, 1999 in Customer Service

Remember Me?

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Are you letting customers slip away? Here's how to get back in their good graces.
July 1, 1998 in Customer Service

Satisfaction Guaranteed!

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Take this hackneyed phrase and make it mean something in your business.
April 1, 1998 in Customer Service

Happy Returns

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Five simple steps to winning back customers who've strayed.
December 1, 1997 in Customer Service

Second Time Around

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Build strong relationships and long-term sales by winning repeat business.
May 1, 1997 in Customer Service

Good Will

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Are your employees loyal ambassadors of your company?
February 1, 1997 in Customer Service
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