Marketing

Customer Service

Connect With Your Customers

Keep them happy--or someone else will make sure they are.
Finding Customers

Identify New Consumer Norms

The recession has changed how customers shop, possibly forever.
SEO | Search Engine Optimization

Video SEO for Your Website

Optimize your site's search engine ranking with video
Customer Service

Time to Audit Your Image

It's all in the details--from the friendliness of reception to your office decor.
Customer Service

Call Centers Go Virtual

A VoIP service provider that's really more of a virtual call-center enabler
SEO | Search Engine Optimization

What You Don't Know About SEO

It's essential to understand SEO before you spend thousands hiring consultants you may not even need.
Customer Service

When Customer Focus Becomes Predatory

If your goal is sales--and not customer satisfaction--you've become a vulture.
Is Your Introduction Ready?
Presentations

Is Your Introduction Ready?

Learn how to sell yourself to prospects in 6 simple steps.
Ari Newman, Founder and President of Filtrbox
Customer Loyalty and Retention

Ari Newman, Founder and President of Filtrbox

Ari Newman discusses how his service enables businesses to better engage with their customers.
Make Your Sales Meeting Count
Presentations

Make Your Sales Meeting Count

Take advantage of technology to rivet your audience and increase your ROI.
Customer Service

Get the Real Story on Networking Groups

Overcome the self-imposed roadblocks holding you back from networking success.
Pandora Founder Tim Westergren
Targeting Niche Markets

Pandora Founder Tim Westergren

Learn how Tim Westergren's Pandora uses the Music Genome Project to come up with a unique playlist for each listener.
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7 Ways to Save on Search Advertising

Tips to keep your wallet fat and strengthen your online ad campaigns
Social Media

Integrate Social Media Into Your Website

Useful tips to ease the burden of keeping your marketing messages aligned
Online Marketing

10 Web Marketing Trends for 2010

Where to invest, what to test and which deserve a rest
Branding

Change Your Definition of Marketing

A static concept means a stagnant business, and there's never been a better time for reinvention.
Online Marketing

Focus Your Social Media Strategy

4 tips to help you avoid online overload
Online Marketing

4 E-Mail Marketing Lessons From 2009

It was a wild year; carry these tips forward and leave the rest behind you.
Treat the Media Like Your Best Customers
Getting Press

Treat the Media Like Your Best Customers

Learn what you can do to help them, and they'll return the favor.
Customer Service

Become a Gift-Giving Guru

Choosing the right gift is harder than it seems--and choosing the wrong one could cost you.
Customer Service

Deliver on Price, Quality and Speed

Successful businesses deliver on all 3 fronts to win and keep customers.
Marketing Ideas

Capitalize on Meaningful--and Affordable--Gifts

It's the thought that counts, so you might as well save a few bucks.
Market Research

Use Gifts to Reinforce Your Alliances

5 ways to move beyond appreciation and deepen your client relationships
Customer Service

Follow the Money

To increase sales, learn what customers want to buy.
Branding

Seven Holiday Marketing Mistakes to Avoid

Boost year-end sales by steering clear of these slip-ups.
Branding

Bring Back Big Branding

Defining and communicating your personal brand will also help you bolster your sales.
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