Social-media makes even the best marketers forget everything they already know about marketing.
When negative backlash mounted, the folks at TOMS Shoes quickly mobilized to quell the Web tumult. Here are three keys to a great apology.
Before you decide to launch a newsletter, plan for its success.
While its customer satisfaction score jumped by 3 percent in 2011, Facebook continues to disappoint the masses.
If you find yourself taking your local Subway for granted, Franchise Appreciation Day offers an opportunity to show your support.
Customer research can be yours for the asking, if you're willing to pay attention.
Marketing online is about more than hitting the publish button. Consider these suggestions for cross-promoting your content.
How do you attract customers in a crowded online market? Here's how reciprocal liking can help generate loyalty in seven easy steps.
Customer Loyalty and Retention
Movie-rental company Netflix raised its prices last week, and its customers have set the Internet aflame with their ire. Here are six lessons for business owners from this pricing debacle.
There's been a lot of hype about the growing popularity of marketing with quick-response codes. Here's why you might want to think twice before hopping on the bandwagon.
Shopkick founder Cyriac Roeding reveals his list of top tweeters.
Here are three ways your small business can replicate the boy wizard's magical marketing strategy.
If you've found that pay-per-click campaigns are hard to manage, you're not alone. But here's a new service that aims to help.
With the final movie installment only hours away, we break down some of the most interesting numbers associated with the epic franchise.
A new study investigates if Facebook and other popular social networking sites are socially isolating.
Tips from Experts
The venture capitalist and business author shares tips on customer service.
The marketing guru says successful marketing today is about wowing 'LonelyBoy15,' not media giants.
The celebrated book author talks about muscle cars and perfect products.
The business thought leader says think 'mantra, not mission statement' and make them short, sweet and 'swallowable.'
The business guru talks about the power of marketing to influencers and how he'll do anything for his young daughter.
Quick response codes are getting a lot of positive buzz these days. Can they bring some to your business?
Chomping at the bit to put your business on Google+? You're not alone -- but you'll have to wait.
Follow these tips to help break the ice in social situations and get on your way to forging lasting business relationships.
Businesses should consider these tips when using hashtags in their marketing tweets.
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