Marketing

The Best Way to Win Repeat Customers
Customer Service

The Best Way to Win Repeat Customers

In this special 'Ask Entrepreneur' feature, entrepreneur Gary Vaynerchuk explains why you should focus on farming instead of hunting when it comes to getting that new customer to buy again.
Zig Ziglar Remembered on Social Media
Sales

Zig Ziglar Remembered on Social Media

The transformative speaker and author on leadership died this morning at the age of 86. Here are some early reactions from the web.
What to Do When Customers Get Mean on Social Media
Social Media

What to Do When Customers Get Mean on Social Media

How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
5 Tips for Coping with Cranky Customers
Customer Loyalty and Retention

5 Tips for Coping with Cranky Customers

As the holidays bring out more disgruntled shoppers, it's important to be sensitive and avoid alienating them. Here's how.
Shoppers Spend $5.5 Billion on Small Business Saturday
Sales

Shoppers Spend $5.5 Billion on Small Business Saturday

Small-business owners say Black Friday and Cyber Monday did little for their bottom line, but Thanksgiving weekend sales still came in slightly better than expected.
How Reading Rainbow's LeVar Burton Is Bringing Storytelling into the Digital Age
Social Media

How Reading Rainbow's LeVar Burton Is Bringing Storytelling into the Digital Age

The actor discusses his transition into entrepreneurship and offers some key tips for young treps.
Meatball's Top Picks for Your Pet
Marketing Ideas

Meatball's Top Picks for Your Pet

This holiday season, don't forget to treat your furry friends too. For our Indie Merchant Holiday Gift Guide, Meatball the bulldog gives his top pick from the pets category.
10 Mistakes Your Business Might Be Making on LinkedIn
Social Media

10 Mistakes Your Business Might Be Making on LinkedIn

You'll want to steer clear of these no-nos on the professional networking site.
Day #1: Woof! Best Pet Gifts Under $50
Targeting Niche Markets

Day #1: Woof! Best Pet Gifts Under $50

The first picks from our Indie Merchant Holiday Gift Guide have arrived. Here's our list of favorites for furry friends.
How to Stop Offering Free Advice and Make the Sale
Closing the Sale

How to Stop Offering Free Advice and Make the Sale

In this special 'Ask Entrepreneur' feature, sales pro Grant Cardone shares insight on how consultants can close deals without giving away their expertise for free.
Gary Vaynerchuk on Social Media's Multiplier Effect
Marketing Basics

Gary Vaynerchuk on Social Media's Multiplier Effect

The author of 'The Thank You Economy' shares his views on the power of connecting with customers online.
An 8-Step Guide to Managing Negative PR
Public Relations

An 8-Step Guide to Managing Negative PR

Follow these tips for bouncing back from a bad public relations situation.
How Gary Vaynerchuk Went from 'America's Wine Guy' to Business Expert
Branding

How Gary Vaynerchuk Went from 'America's Wine Guy' to Business Expert

The serial entrepreneur and business author talks about his struggle to recast his personal brand.
How to Get People to Listen to You on Social Media
Social Media

How to Get People to Listen to You on Social Media

Tips for cutting through the noise on social media to make your voice known.
A New Definition of Networking
Networking

A New Definition of Networking

It's time for a fresh look at the way we form and develop business relationships.
3 Ways to Land Media Attention Without a News Pitch
Public Relations

3 Ways to Land Media Attention Without a News Pitch

Your company may in fact be awesome, but the media rarely responds to self-aggrandizing pitches. Here are three ways to generate headlines during a slow-news moment.
3 Tips for Turning Your Classmates Into Beta Testers
Marketing

3 Tips for Turning Your Classmates Into Beta Testers

Student entrepreneur David Chait shares his tips for gaining feedback from the diverse college community.
Innovative Ideas in Product Packaging
Branding

Innovative Ideas in Product Packaging

As the market for your product evolves, the way it's packaged may need to change, too
The Most Bizarre and Dramatic Executive Blog You Might Ever Read
Online Marketing

The Most Bizarre and Dramatic Executive Blog You Might Ever Read

Wanted in connection with the murder of his neighbor, the founder of McAfee Anti-Virus is on the run from authorities and is blogging about it.
10 Ways to Say 'Thank You'
Grow Your Business

10 Ways to Say 'Thank You'

Expressing a little appreciation can go a long way. Here's how to take it beyond the greeting card sentiments and have meaningful conversations with customers, employees and vendors.
On Social Media, Share Content That Makes Your Followers Say 'Holy Smokes!'
Social Media

On Social Media, Share Content That Makes Your Followers Say 'Holy Smokes!'

Online marketing expert Jason Falls on how to use social media for business.
5 Tips for Targeting Your Ideal Start-Up Customer
Market Research

5 Tips for Targeting Your Ideal Start-Up Customer

Generating lots of traffic is only part of the battle. Here are some tips to help you avoid the blunders of blind traffic generation.
How to Build Your Business to Attract Buyers
Startup Basics

How to Build Your Business to Attract Buyers

Creating a business with the intent to sell demands forward-looking thinking from the very beginning.
3 Tips for Optimizing Video for Search
SEO | Search Engine Optimization

3 Tips for Optimizing Video for Search

Search Engine Land editor Danny Sullivan on ways you can make sure your videos are discovered online.
4 Surprising Ways to Use Google+ for Business
Social Media

4 Surprising Ways to Use Google+ for Business

A look at little-known business features that can help you work more efficiently.
Google Hangout With Jason Falls on Tapping the Power of Social Media for Business
Social Media

Google Hangout With Jason Falls on Tapping the Power of Social Media for Business

If you have burning questions about taking your social media marketing strategy up a notch, don't miss this live video chat.
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