Sales

Customer Service

Turning Customers Into Friends

No business is an island--solid connections are key to success. Make friends as well as customers with these time-tested tactics.
Sales Techniques

Working Magic With Your Sales Correspondence

Find out how to make every note and letter you send to prospects bring you the results you desire.
Closing the Sale

Closing the Sale

Learn how to ask the right questions that will help you complete each sale like a star.
Sales Techniques

Nail the Sale

Need some surefire ways to seal the deal with customers? Master these 5 tips, and you'll be ready for any sales situation.
Sales

Why Entrepreneurs Must Sell

Though you may be tempted to delegate this task, there are big benefits for business owners who get involved in the sales process.
7 Places to Find New Products to Sell
Sales

7 Places to Find New Products to Sell

The ability to locate reasonably priced merchandise to sell can make or break a business. Here are seven places to start looking.
Presentations

Giving Champion Presentations

Follow these tips to make all your presentations and demonstrations winners.
Sales Techniques

Right on Target

Hit the mark with prospective customers by learning how to find their hot buttons.
Finding Prospects

7 Ways to Build Buzz to Increase Sales

Follow these tips to build word-of-mouth, and gain customers, for your company.
Sales Techniques

How to Multiply Your Effectiveness

Learn how to vary your presentations to get the most from your sales efforts.
Sales Techniques

Become a Sales Pro

Improve your sales by adopting the 10 characteristics of successful salespeople.
Presentations

Making Your Case

Think client testimonials are just icing on the cake? Think again. Case studies can be powerful sales vehicles for your company.
Closing the Sale

Turning Objections Into Closing Opportunities

Don't wait for your customers to tell you what they think is wrong with your product! Tell them yourself--and turn those sales lemons into lemonade.
Customer Service

Boosting Your Online Survey Responses

The following 10 tips can help you improve the quality and quantity of the responses you get from your customer surveys.
Closing the Sale

When Buyers Hesitate

Follow this advice if customers aren't jumping at the chance to purchase your product or service.
Finding Prospects

Reaching Out

Finding good leads takes more than just making a few phone calls. Use a creative prospecting strategy to get yourself out there.
Tips from Experts

Remote Control

Allowing sales reps to work off-site definitely has its perks, but before you try it, be sure telecommuting makes sense for your business.
Sales Techniques

Turning the Tables

You worked for them, and now you want them to "work" for you. Find out what you need to know to land your former employer as your startup's first client.
Closing the Sale

Ask for the Sale

Customers may not buy if they don't know you're ready to sell.
Sales Techniques

Turn Objections Into Opportunities

Don't take "no" for an answer. Here are six smart ways to counter sales objections.
Tips from Experts

Share the Wealth

If you've got one superstar handling all your top accounts, it's time to redistribute the work--and the risk.
Closing the Sale

Close More Sales by Year-End

Follow these tips to avoid the fourth-quarter stall.
Customer Service

Getting Customers to Complain

If none of your customers are complaining, start worrying. Because it's the wheels that don't squeak that should concern you. Here's how to encourage customers to speak up.
Sales Techniques

Breaking Through Your Customers' Defense Barriers

Before you get down to the business of selling, you must establish rapport with your prospects. This sales expert can show you how.
Sales Techniques

Overcoming the "It Costs Too Much" Objection

The price of your product doesn't have to be a hurdle any longer. Try these techniques for getting past "no."
Sales Techniques

It Really Is What You Say That Counts

Don't scare off your prospects with the wrong words. Here are five terms you should avoid--and what you should say instead--to help you close the deal.
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