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Sales

Creating a Customer Recovery Plan

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Your best customer is on the verge of exploding because of an error. Don't get stressed. Customer service expert Chip R. Bell tells you what to do.
June 26, 2000 in Customer Service

Make a Friend, Get the Sale

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Don't quite know why you're not closing more sales? Our Sales Expert thinks you may need more connections on the inside.
June 26, 2000 in Closing the Sale

Yellin' Ain't Everything

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Negotiation is only one of six steps to a great deal.
June 1, 2000 in Negotiating

Game Plan

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Looking for employees who can help increase your sales? Here are a few rules from our Sales Expert that will point you in the right direction.
May 19, 2000 in Tips from Experts

Karmic Business

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Dealmakers get what they give.
May 1, 2000 in Negotiating

Birds Of A Feather

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Viewsonic's LITEBIRD DLP XGA projector
May 1, 2000 in Sales

Mystery to Me

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Is that a business opportunity you see or just another attempt to grab your cash and run? With a little sleuthing, you can separate the money-makers from the money-takers.
April 28, 2000 in Presentations

Calling The Shots

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Hit the phone running by preparing your pitch before you dial.
April 1, 2000 in Finding Prospects

Cracking Wise

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Negotiations going badly? Yuk it up.
April 1, 2000 in Negotiating

Once in a Lifetime

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. . . is enough to find those once-in-a-lifetime opportunities cluttering your e-mail inbox. Where do they come from? Are they for real? Why are they targeting you? Here are the answers to those questions.
March 1, 2000 in Presentations

On Guard

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Don't get taken by bargaining ploys.
February 1, 2000 in Negotiating

Reeling In The Big Ones

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Overcome your fear, and you could land the mother of all accounts.
January 1, 2000 in Sales Techniques

Needful Things

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You can't always get what you want . . . or can you?
January 1, 2000 in Negotiating

Last But Not Least

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Whether in desperation or by design, the final offer is one of the strongest--and trickiest--plays in deal-making.
December 1, 1999 in Negotiating

Bully For You

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Turn the tables on intimidators.
October 1, 1999 in Negotiating

Haggling 101

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How to get what's coming to you
September 1, 1999 in Negotiating

The Home Zone

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So you want to start a homebased business but don't know where to begin? These entrepreneurs discovered buying a business opportunity can be an easy way to get started.
September 1, 1999 in Presentations

Square Pegs

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Filling your customer service team with `mini salespeople'? Chances are, you're missing the mark.
September 1, 1999 in Negotiating

Get Real

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Ditch the tricks and put puffery aside. According to sales expert Jacques Werth, honesty really is the best policy.
June 1, 1999 in Sales Techniques

Stop, Look and Listen

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Listen and learn
May 1, 1999 in Sales Techniques

Fine Whine

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Your customers have something to complain about, so why don't they?
February 1, 1999 in Customer Service

Remember Me?

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Staying in touch with your VIPs means better relationships . . . and more business.
February 1, 1999 in Customer Service

Oh, Yes!

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4 secrets to getting past NO
October 1, 1998 in Closing the Sale

Shop Around

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Eight steps to choosing the perfect business opportunity
September 1, 1998 in Presentations

Big Mistake

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Is your business too dependent on one big client?
August 1, 1998 in Sales Techniques

Remember Me?

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Are you letting customers slip away? Here's how to get back in their good graces.
July 1, 1998 in Customer Service
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