Sales

Sales Techniques

How to Multiply Your Effectiveness

Learn how to vary your presentations to get the most from your sales efforts.
Sales Techniques

Become a Sales Pro

Improve your sales by adopting the 10 characteristics of successful salespeople.
Presentations

Making Your Case

Think client testimonials are just icing on the cake? Think again. Case studies can be powerful sales vehicles for your company.
Closing the Sale

Turning Objections Into Closing Opportunities

Don't wait for your customers to tell you what they think is wrong with your product! Tell them yourself--and turn those sales lemons into lemonade.
Customer Service

Boosting Your Online Survey Responses

The following 10 tips can help you improve the quality and quantity of the responses you get from your customer surveys.
Closing the Sale

When Buyers Hesitate

Follow this advice if customers aren't jumping at the chance to purchase your product or service.
Finding Prospects

Reaching Out

Finding good leads takes more than just making a few phone calls. Use a creative prospecting strategy to get yourself out there.
Tips from Experts

Remote Control

Allowing sales reps to work off-site definitely has its perks, but before you try it, be sure telecommuting makes sense for your business.
Sales Techniques

Turning the Tables

You worked for them, and now you want them to "work" for you. Find out what you need to know to land your former employer as your startup's first client.
Closing the Sale

Ask for the Sale

Customers may not buy if they don't know you're ready to sell.
Sales Techniques

Turn Objections Into Opportunities

Don't take "no" for an answer. Here are six smart ways to counter sales objections.
Tips from Experts

Share the Wealth

If you've got one superstar handling all your top accounts, it's time to redistribute the work--and the risk.
Closing the Sale

Close More Sales by Year-End

Follow these tips to avoid the fourth-quarter stall.
Customer Service

Getting Customers to Complain

If none of your customers are complaining, start worrying. Because it's the wheels that don't squeak that should concern you. Here's how to encourage customers to speak up.
Sales Techniques

Breaking Through Your Customers' Defense Barriers

Before you get down to the business of selling, you must establish rapport with your prospects. This sales expert can show you how.
Sales Techniques

Overcoming the "It Costs Too Much" Objection

The price of your product doesn't have to be a hurdle any longer. Try these techniques for getting past "no."
Sales Techniques

It Really Is What You Say That Counts

Don't scare off your prospects with the wrong words. Here are five terms you should avoid--and what you should say instead--to help you close the deal.
Customer Service

Using Customer Complaints to Your Advantage

Negative feedback can help you build better customer relationships and a stronger business.
Sales Techniques

5 Ways to Land a Big Account

Landing a large account doesn't have to be out of your reach. With these 5 strategies, your company will be on its way up.
Negotiating

Speak Up

Hate to negotiate? That's still no excuse to avoid learning this skill.
Tips from Experts

Green With Envy?

Don't let the green-eyed monster capsize your team. Use these techniques to bring a sales superstar onboard without rocking the boat.
Finding Prospects

Turning Fellow Entrepreneurs Into Customers

Six tips to help you sell from one small business to another
Finding Prospects

Learn Your Lines

It takes practice to sell successfully over the phone--and you need a stellar sales pitch to capture customers. We've got 8 steps to help you create one.
Sales

Setting Sale

Is your business anchored down by a stale sales plan? Learn how to navigate the 5 biggest sales challenges facing entrepreneurs today, and get back on course.
Negotiating

Hangin' Tough

How to beef up your negotiating game
Customer Service

Good Riddance

Ending a relationship with a bad client
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