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Recent Posts in Customer Service

Gary Vaynerchuk on What Caring Looks Like to CustomersPlay Video

Gary Vaynerchuk on What Caring Looks Like to Customers (Video)

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The entrepreneur and social media guru talks about the need for transparency in business with Bryan Ellliott for 'Behind the Brand.'
June 16, 2011 in Customer Service
Insights: How to Improve Customer ServicePlay Video

Insights: How to Improve Customer Service (Video)

Celebrated author Guy Kawasaki offers advice on creating a better customer experience.
June 16, 2011 in Customer Service
Guy Kawasaki on the Art of Enchantment

Guy Kawasaki on the Art of Enchantment

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The business guru shares his views on how to be really winning.
April 26, 2011 in Customer Service
Making the Most of 'Contact Us' to Gather Leads

Making the Most of 'Contact Us' to Gather Leads

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Why listing your contact information on your website just isn't enough.
April 28, 2011 in Building a Website
Building a Business in the 'Thank You Economy'

Building a Business in the 'Thank You Economy'

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Social media maven Gary Vaynerchuk on the importance of a customer-focused company culture.
March 16, 2011 in Customer Service
When and How to Fire Your Customers

When and How to Fire Your Customers

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Sooner or later, most businesses will have to reshape their clientele. Here are some tips for doing it with finesse.
January 19, 2011 in Leadership

A Great Business Plan Begins With Engaging the Customer

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Entrepreneurs need to spend less time at their computer imagining their new business and more time with real, live customers.
December 27, 2010 in Business Plans

Seven Ways to Incorporate Crowdsourcing Into Your Business

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Here are a few ways small-business owners can grow their business with the help of smart crowdsourcing.
December 17, 2010 in Branding
Groupon Nightmares (and How to Avoid Them)

Groupon Nightmares (and How to Avoid Them)

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Groupon might seem like great advertising, but it can spell disaster for unprepared small businesses.
December 10, 2010 in Coupons
Four Ways to Improve Customer Service

Four Ways to Improve Customer Service

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Follow these top tips to give customers exactly what they want.
December 7, 2010 in Customer Service

The Best Online Tools for Managing Your Business Contacts

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Eight affordable and easy to use CRM options to keep you organized.
December 3, 2010 in Customer Service
The Dirty Truth About Price

The Dirty Truth About Price

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Price is important, but it doesn't make or break the sale.
November 11, 2010 in Customer Service
The Three Top Sales Promo Mistakes

The Three Top Sales Promo Mistakes

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Use these tips to avoid the most common traps that can kill your sales.
November 8, 2010 in Customer Service
Playing Favorites: Identify Your Best Customers

Playing Favorites: Identify Your Best Customers

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Devote yourself to keeping your best customers happy, and watch your business grow.
October 25, 2010 in Growth Strategies
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