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Customer Service

Stop Trying to Close and Enjoy the Ride
Instead of giving clients the hard sell, just be helpful.

Value + Simplicity = Success
The keys to success in business are old as time. Add value and keep it simple.

Give Your Marketing a Fall Lift
Check in with customers today to prepare for tomorrow's holiday season.

Focus on Core Customers
Be committed to them, and they'll deliver new clients to you.

Keep Your Regulars Happy
10 tips to keep your regulars coming back-- and for picking up new ones along the way

Want the Sale? Offer a 'Test Drive'
Give customers a chance to fall in love by offering samples or demonstrations.

Do a Sales Job on Yourself
Resolve to put your customers' interests first and watch your sales increase.

Adding Value: The Future of Marketing
Cut through the advertising noise by marketing with meaning.

Celebrate Your Customers
Instead of saying 'thank you,' show customers some real appreciation by giving them your time.

Give Your Website a Personal Touch
Use these 3 tips to connect with your online customers.

Growing Green Revenues
How alligning value with values can win sales in the office supply industry

Is Every Customer a Good Customer?
Not always. Have a process in place to fire troublesome clients.

Save the Sale With Service
5 strategies for polishing and protecting your customer-service reputation

Prioritize the Customer Experience
If you don’t communicate your company standards clearly your employees might make their own.

The Human Approach
Focus less on making your pitch and more on listening to what your customers need.

Harnessing the Wisdom of Crowd
Feedback from the masses can help with damage control and improve your brand.

Do the Math on Discounts
What small-business owners should know before slashing prices.

Provide Can-Do Customer Service
Let this anecdote serve as a reminder; the customers' experience is paramount.

840 Million Reasons to Celebrate
Fresh off his mammoth deal with Amazon, Zappos.com CEO Tony Hsieh shares the secrets of his online empire.

Harness the Power of Surprise
Don't ask your prospects what they want--tell them what they need.

You Can't Beat Habit
Learning how to alter customers' routines likely means making significant changes to your own.

Referral Offers Your Customers Can't Refuse
A great product or service and inviting customer experience is essential to building a steady stream of referrals to your business.

Expand Your Customer Base With Coupons
Frugality is top of the mind for today's consumers.

Make the Sale of the Century
If you can solve clients' problems instead of selling them products, you'll become part of the team--and get rich in the process.

Uncensored Sales Strategies
Uncover a radical approach that delivers what your customers really want.

Sell Value, Not Price
Find the price point that covers your costs and provides a profit margin.

Don't Discount Naysayers
Nuggets of truth are almost always present in criticism. Use those to your advantage.

Lingo for Thriving in a Web Economy
The language of technology moves as fast as the technology itself. Here's a roundup of the latest terms.

A Roundup of Apps and Tools
Whether it's payment options or collaboration that's on your mind, we've got you covered.

Sales Lessons From a Fly Fishing Master
I received some of my most valuable sales seminars from my father--while wearing hip waders. His mantra: Be yourself. Even if you smell like fish.