Customer Service
Call center technology can now combine, customize and expand your customer communications while reducing costs. So would outsourcing boost your business?
Recent Posts in Customer Service
3 Ways to Build Consumer Trust
BY Nadia Goodman
Grow your business by fostering your customer's trust with these tips.
Oops, My Bad! 5 Ways Your Business Can Improve by Admitting to Mistakes
BY Michael Houlihan
No matter how much you try, you will make mistakes. But they can help to improve your company's effectiveness and reputation if you handle them well.
Richard Branson on the Secret to Exceeding Customer Expectations
BY Richard Branson
When it comes to customer service, training front-line employees can be your power tool.
How Rapportive Helps Businesses Manage Customer Relationships
BY Jonathan Blum and Alex Dalenberg
The company's Gmail add-on makes for a sleek social CRM tool. What a Trip to LAX Taught Me About Customer Service
BY Mikal E. Belicove
When traveling on business, you can sometimes turn an inconvenience into valuable business insights. Here are four from a recent lousy trip. Seven Ways to Keep Angry Customers (Like Me) Happy
BY Carol Tice
When customer service goes wrong, I am irate. Here's how to keep angry customers like me from storming out of your real or virtual store, never to return. Three Ways to Keep Your Customers Coming Back
BY Daniel Bortz
Entrepreneurs share their best strategies for turning existing clients into the most loyal ones. Seven Simple Tips to Get Honest Customer Feedback Online
BY Carol Tice
Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys. 'Cake Boss' Asks: Are You Judging Your Customers?
BY Carol Tice
'Cake Boss' Buddy Valastro of Carlo's Bakery shows why his business is a success. No matter how weird the request, his customers are always right. Why Facebook's Friends May Fade
BY Mikal E. Belicove
While its customer satisfaction score jumped by 3 percent in 2011, Facebook continues to disappoint the masses.Play Video Insights: How to Enchant Customers (Video)
Guy Kawasaki, author of 'Enchantment,' talks about how to turn customers into fans.Play Video Gary Vaynerchuk on What Caring Looks Like to Customers (Video)
BY Behind the Brand
The entrepreneur and social media guru talks about the need for transparency in business with Bryan Ellliott for 'Behind the Brand.'Play Video Insights: How to Improve Customer Service (Video)
Celebrated author Guy Kawasaki offers advice on creating a better customer experience. Guy Kawasaki on the Art of Enchantment
BY Jennifer Wang
The business guru shares his views on how to be really winning.Ads by Google
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60 Second Solutions
Using Apps to Connect with Employees
It's an often overlooked strategy, but Mobile Roadie CEO Michael Schneider says businesses can use apps to communicat...
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