Apology http://www.entrepreneur.com/topic/apology The latest news, videos, and discussion topics on Apology en-us Copyright 2014 Entrepreneur.com Inc., All rights reserved. Entrepreneur.com webmaster@entrepreneur.com (webmaster) 5 Business Tue, 23 Sep 2014 17:37:00 GMT This Horribly Insensitive Marketing Campaign Is Everything Marketing Shouldn’t Be An airport parking reservations site recently used the death of a man at Chicago’s O’Hare airport as an opportunity to promote its service. Customers were outraged. As they should have been. Tue, 23 Sep 2014 17:37:00 GMT http://www.entrepreneur.com/article/237751 http://www.entrepreneur.com/article/237751 Catherine Clifford The 3 Things You Need to Do When You've Upset Your Customer If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how. Wed, 13 Aug 2014 18:30:00 GMT http://www.entrepreneur.com/article/236388 http://www.entrepreneur.com/article/236388 Tom Borg U.K. to Investigate Facebook's 'Poorly Communicated' Psych Experiment ‘We never meant to upset you,’ said Facebook’s Sheryl Sandberg in an apology that failed to acknowledge the polarizing content of the experiment itself. Wed, 02 Jul 2014 19:20:00 GMT http://www.entrepreneur.com/article/235342 http://www.entrepreneur.com/article/235342 Geoff Weiss Correcting Leadership Communication Mishaps Everyone makes mistakes but when you're the one in the corner office, many people will hear about that inadvertent remark or slipup. Here's how to fix it. Thu, 26 Jun 2014 14:00:00 GMT http://www.entrepreneur.com/article/235093 http://www.entrepreneur.com/article/235093 Sharí Alexander OK, You Can Sue Us: General Mills Scraps Controversial Terms of Service Updates Bowing to customer outrage, the food giant has done an about-face on its terms of service. Mon, 21 Apr 2014 16:59:00 GMT http://www.entrepreneur.com/article/233271 http://www.entrepreneur.com/article/233271 Nina Zipkin GoldieBlox and Beastie Boys Settle Legal Dispute The startup toymaker has reached a settlement with the band, which includes a public apology and donation to charity on the part of GoldieBlox. Tue, 18 Mar 2014 17:01:00 GMT http://www.entrepreneur.com/article/232311 http://www.entrepreneur.com/article/232311 Heesun Wee Dove Pulls NJ 'Armpit' Billboard in Wake of Criticism Unilever made the call to drop a Dove ad that called New Jersey 'the Armpit of America.' Wed, 05 Mar 2014 20:54:00 GMT http://www.entrepreneur.com/article/231993 http://www.entrepreneur.com/article/231993 Nina Zipkin What a Train Conductor Taught All of Us About Customer Service A New York-area train conductor messed up big time, causing a hassle for hundreds of commuters. What he did next is a lesson for us all. Tue, 25 Feb 2014 12:24:00 GMT http://www.entrepreneur.com/article/231763 http://www.entrepreneur.com/article/231763 Ray Hennessey Customers Still Furious Over 1-800-Flowers' Valentine's Day Flop Besieged by a blizzard, New York-based 1-800-Flowers failed to deliver arrangements -- or delivered dead bouquets -- to hundreds of infuriated customers. Mon, 17 Feb 2014 20:52:00 GMT http://www.entrepreneur.com/article/231581 http://www.entrepreneur.com/article/231581 Geoff Weiss