Customer Experience The latest news, videos, and discussion topics on Customer Experience en-us Copyright 2014 Inc., All rights reserved. (webmaster) 5 Business Mon, 25 Aug 2014 20:30:00 GMT To Maximize Your Website, Use 'Psychological Distance' to Your Advantage How your customers perceive your product should determine how you present it to them. Mon, 25 Aug 2014 20:30:00 GMT Liraz Margalit Dear Entrepreneur, You're Telling the Wrong Story Give customers a genuine experience to share. Then they'll want to talk about it, bringing your company plenty of attention. Fri, 01 Aug 2014 22:00:00 GMT Stephanie Richards 4 Steps to Knowing What Your Customers Want Better Than They Do Analyzing customer data is just more proof of what we've always known. Actions really do speak louder than words Thu, 24 Jul 2014 11:00:00 GMT Joseph Pigato Build a Strong Brand With More Friendly Interactions, Less Marketing Customers are skeptical of the marketing they don't ignore entirely but people trust their own experience. Make if friendly and they love your brand. Fri, 18 Jul 2014 14:30:00 GMT Cory Sistrunk Delivering World-Class Service on a Startup Budget Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank. Thu, 17 Jul 2014 21:00:00 GMT Vishaal Melwani This Company Makes 3-D Printed Headphones That Perfectly Fit Your Ears Nikki Kaufman, one of the founders of Quirky, wants to give customers the best possible headphone experience. Tue, 08 Jul 2014 12:05:00 GMT Nina Zipkin 5 Ways to Woo Customers With Special Attention Adding personalized touches to customer interactions can help not only develop a strong relationship but also snag future sales. Sat, 05 Jul 2014 17:00:00 GMT Heidi Redlitz How to Deal With Headache-Inducing Customers While most customers are happy when companies offer solutions and try to help , there are a few types of customers who will never be happy. Here is how to deal with them. Sun, 22 Jun 2014 17:00:00 GMT Logan Strain 3 Keys to Measuring the Success of Your Loyalty Program Launching a customer-loyalty program isn't enough. To make it worth your while, you need to ensure you are getting the most out of it. Thu, 19 Jun 2014 18:30:00 GMT Jed Williams and John Swanciger Projecting a Great Customer Experience a Half Year Ahead Work backward from months after a product's sale to your first interaction with a prospect to find ways to engage and support the consumer. Thu, 15 May 2014 21:30:00 GMT John Jantsch A Company Really Clicks When Mission, Brand and Culture Converge For an organization to enjoy long-term, sustained growth, all three elements need to work in harmony. Wed, 14 May 2014 22:00:00 GMT Patrick Proctor Connect With Customers by Leveraging Smartphone Sensors At no other time have companies been able to learn so much about consumers. They can tap insightful data from mobile devices to provide timely messages. Thu, 24 Apr 2014 20:15:00 GMT Puneet Mehta My Company Has a Jersey Accent: Branding With a Distinctive Voice How your startup uses language to shape the customer experience says a lot about what it believes in. Wed, 23 Apr 2014 20:30:00 GMT Michele Serro Safe Use of Social Media in Regulated Fields? It's a Real Option. Find out how your company can alert consumers to news or be alert to complaints on popular channels -- and still comply with government rules. Tue, 08 Apr 2014 22:30:00 GMT John Rampton How to Position a Brand for Breakthrough Success The former COO of Red Bull gives his insights on how to make a product truly stand out, whether it's a new or revamped offering. Tue, 08 Apr 2014 19:30:00 GMT Gary Smith Unintended Consequences: How Consumer Misuse Can Boost Sales The maker of Mentos saw dollar signs with the user discovery that the candy exploded in Diet Coke. You should encourage consumers to tinker with your products. Tue, 08 Apr 2014 17:30:00 GMT Kalle Lyytinen and Michael Fisher When Your Product Design Makes Your Customers Feel Smart Create services or devices that enable users to maximize their time and money. Big Data can play a role in this fine-tuning. Fri, 28 Mar 2014 20:00:00 GMT Kumar Srivastava How to Sell to the Hyper-Aware Consumer As the buyer's journey continues to evolve, small businesses need to make big changes to accommodate these new buyers. Here are a few ways to capitalize on this transition. Thu, 27 Mar 2014 12:30:00 GMT Dan Newman The 6 Types of Online Buyers Find out what types of buyers are shopping online so you can learn to attract new business. Tue, 18 Mar 2014 20:00:00 GMT Richard Stokes Brand Like Your Company Really Matters In a rapidly changing landscape, businesses must to get closer to customers to create products they will truly value. Mon, 17 Mar 2014 21:00:00 GMT Cory Sistrunk