Customer Experience: Page 4
4 Essential Questions Your Market Research Should Always Answer
Do you truly understand your market?
3 Ways to Authentically Brand Yourself as Customer Friendly
Three strategies to improve your customer experience and create a brand of CX excellence
Why Do Your Customers Really Buy from You?
As a customer-conscious business, it is essential to sell the hole, not the drill.
The Biggest Small Business Lessons Learned From Owners and Reviewers
Behind the Review celebrates 100 episodes of small business experience, talking about everything from review response to great customer service, to hiring and firing employees.
How Franchisees Can Use Technology to Change Consumer Behavior
Here's how franchisees can tap into consumer behaviors using strategic messaging and offers that speak to clients wants and needs.
These Are the Biggest Takeaways from 2022. What Does 2023 Have in Store for the Customer Experience?
As Henry Ford once said, "It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages."
4 Things You Can Do to Increase Storefront Revenues in a Billion-Dollar Online Sales World
Here are a few tips for brick-and-mortar retailers can increase revenues while also improving customer experiences.
How Promotional Pricing Devalues Your Brand
Promotional pricing and discount pricing strategies can cost brands millions in lost sales by promoting unprofitable buying behavior. This article will discuss the long-term impact discounts can have on a brand.
5 Things to Remember When Communicating With Customers
Effective communication with customers has never been more important, especially as we head into economic uncertainty. Remember these five tips when you're talking to your customers.
You Can't Have a Thriving Business Without Happy Customers. Here's How to Keep Them in Your Corner.
Customer experience is more than just a corporate buzzword. Use these tips and tricks to make sure you're treating your customers right.
How to Retain Customers During an Economic Downturn
To weather a recession, focus on your most loyal customers.
You Need to Incorporate This Overlooked Concept to Supercharge Your Business
When putting this one thing into your business strategy, it can be a competitive advantage to help redefine your brand's positioning. Here's how to do it.
Use These Two Tactics to Make Your Customer Experience Stand Out in 2023
With the start of a new year, SMBs continue to look for ways to stand out over the competition in 2023- — and these two practices can do just that.
Customer Loyalty Is Your Holy Grail for Success. Here's How to Cultivate It.
Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment.
3 Strategies to Respond to the Changes in the B2B Buying Journey
You still have to resolve pain points to maintain ever-evolving customer relationships.