Customer Feedback The latest news, videos, and discussion topics on Customer Feedback en-us Copyright 2014 Inc., All rights reserved. (webmaster) 5 Business Fri, 17 Oct 2014 20:30:00 GMT 6 Qualities Smart Businesses Strive to Embody These days, it’s not enough to have a product or service people like and treat your customers well. Fri, 17 Oct 2014 20:30:00 GMT Stephen Key Leverage Honest Reviews to Rack Up New Customers Candid feedback from past clients can prompt potential buyers to move forward with a purchase. Fri, 17 Oct 2014 19:15:00 GMT Karen Mishra Apologizing Is Not Great Customer Service, Only Fixing the Problem Is Research shows people grow impatient repeatedly hearing "I'm sorry'' while waiting for a solution. Actions really do speak louder than words. Thu, 16 Oct 2014 19:30:00 GMT Jason Maynard 3 Critical Questions Executives Must Ask to Elicit Feedback By building a culture of candor, you get an honest assessment of your leadership skills without employees being worried about possible negative ramifications. Thu, 16 Oct 2014 17:30:00 GMT Tasha Eurich 7 Steps to a New Image for Your Small Business Without Spending Much A bit of color, tweak the logo, optimize for mobile and, voila! It's a fresh new look. Thu, 16 Oct 2014 11:30:00 GMT John Boitnott 7 Common Customer Onboarding Mistakes to Avoid at All Costs If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product. Tue, 14 Oct 2014 20:30:00 GMT Eric Siu How to Best Utilize Your Positive Customer Feedback To thrive in a competitive market, you must understand and highlight your company’s strengths. Tue, 14 Oct 2014 19:00:00 GMT Chuck Cohn 5 Proven Ways to Create Long-Lasting Customer Relationships There are tools and processes you can incorporate to support your customers every step of the way. Tue, 07 Oct 2014 20:30:00 GMT Eric Siu Don't Drive Your Business Without Data When you have good information about your customers, innovation can result. Mon, 06 Oct 2014 20:15:00 GMT Iman Jalali Navdy, the 'Google Glass for Your Car,' Raises $6.5 Million The company's head-up display lets drivers interact with their phones while never taking their eyes off the road. Thu, 02 Oct 2014 16:09:00 GMT Nina Zipkin This Horribly Insensitive Marketing Campaign Is Everything Marketing Shouldn’t Be An airport parking reservations site recently used the death of a man at Chicago’s O’Hare airport as an opportunity to promote its service. Customers were outraged. As they should have been. Tue, 23 Sep 2014 17:37:00 GMT Catherine Clifford How Customer Feedback Can Stymie Innovation Empathetically observing customers use your product to solve their problem yields far better innovative ideas than simply asking for suggestions. Tue, 09 Sep 2014 19:00:00 GMT Jeff Dyer 5 Tips for Building Adaptivity Into Your Business Model No startup business plan is so good that it anticipates every twist and change in the market and customer demand. To thrive, anticipate the unknown. Tue, 09 Sep 2014 18:30:00 GMT Jan Verleur How Are Your Visitors Engaging With Your Website? Just having information on your website isn't enough. You need to ensure the important content is prominent and then take action to measure user engagement. Mon, 08 Sep 2014 14:00:00 GMT Marie Dean 4 Steps to Identifying -- and Engaging – Your Core Customers For a startup to succeed, it is imperative that an entrepreneur establishes criteria for customer selection. Done correctly, it can provide a scalable sales model, focus resources and establish an ongoing process to deal with change. Fri, 05 Sep 2014 21:00:00 GMT Frank Cespedes The Customer Is Mostly Wrong When it comes to a product's vision, turn the popular idiom on its head. Customers are often poor judges of their own needs. Thu, 04 Sep 2014 12:00:00 GMT Gregory Ciotti Analytics Offers a View Into How Customers Experience Your Product Here’s the roadmap a data company uses when advising their customers how to utilize their numbers. Tue, 02 Sep 2014 17:15:00 GMT Peter Reinhardt A Day in the Life of a Successful Social-Media Strategy Success isn’t dependent on some X-factor or trick, but on consistency, connection and a little creativity. Tue, 02 Sep 2014 16:30:00 GMT Eric Siu 5 Predictions About the Growing Power of Online Customer Reviews The influence of a single customer's opinion will continue to grow in sync with the pervasiveness of social media. Thu, 28 Aug 2014 20:30:00 GMT Tomer Tagrin 3 Steps to Determine Product-Market Fit For entrepreneurs to succeed, they need to figure out consumers' needs and develop a product to solve these issues. Here are a few steps to help you determine product-market fit. Wed, 27 Aug 2014 22:00:00 GMT Will Caldwell