Customer Feedback http://www.entrepreneur.com/topic/customer-feedback The latest news, videos, and discussion topics on Customer Feedback en-us Copyright 2014 Entrepreneur.com Inc., All rights reserved. Entrepreneur.com webmaster@entrepreneur.com (webmaster) 5 Business Thu, 02 Oct 2014 16:09:00 GMT Navdy, the 'Google Glass for Your Car,' Raises $6.5 Million The company's head-up display lets drivers interact with their phones while never taking their eyes off the road. Thu, 02 Oct 2014 16:09:00 GMT http://www.entrepreneur.com/article/238048 http://www.entrepreneur.com/article/238048 Nina Zipkin This Horribly Insensitive Marketing Campaign Is Everything Marketing Shouldn’t Be An airport parking reservations site recently used the death of a man at Chicago’s O’Hare airport as an opportunity to promote its service. Customers were outraged. As they should have been. Tue, 23 Sep 2014 17:37:00 GMT http://www.entrepreneur.com/article/237751 http://www.entrepreneur.com/article/237751 Catherine Clifford How Customer Feedback Can Stymie Innovation Empathetically observing customers use your product to solve their problem yields far better innovative ideas than simply asking for suggestions. Tue, 09 Sep 2014 19:00:00 GMT http://www.entrepreneur.com/article/237200 http://www.entrepreneur.com/article/237200 Jeff Dyer 5 Tips for Building Adaptivity Into Your Business Model No startup business plan is so good that it anticipates every twist and change in the market and customer demand. To thrive, anticipate the unknown. Tue, 09 Sep 2014 18:30:00 GMT http://www.entrepreneur.com/article/237166 http://www.entrepreneur.com/article/237166 Jan Verleur How Are Your Visitors Engaging With Your Website? Just having information on your website isn't enough. You need to ensure the important content is prominent and then take action to measure user engagement. Mon, 08 Sep 2014 14:00:00 GMT http://www.entrepreneur.com/article/237137 http://www.entrepreneur.com/article/237137 Marie Dean 4 Steps to Identifying -- and Engaging – Your Core Customers For a startup to succeed, it is imperative that an entrepreneur establishes criteria for customer selection. Done correctly, it can provide a scalable sales model, focus resources and establish an ongoing process to deal with change. Fri, 05 Sep 2014 21:00:00 GMT http://www.entrepreneur.com/article/237111 http://www.entrepreneur.com/article/237111 Frank Cespedes The Customer Is Mostly Wrong When it comes to a product's vision, turn the popular idiom on its head. Customers are often poor judges of their own needs. Thu, 04 Sep 2014 12:00:00 GMT http://www.entrepreneur.com/article/236937 http://www.entrepreneur.com/article/236937 Gregory Ciotti Analytics Offers a View Into How Customers Experience Your Product Here’s the roadmap a data company uses when advising their customers how to utilize their numbers. Tue, 02 Sep 2014 17:15:00 GMT http://www.entrepreneur.com/article/236981 http://www.entrepreneur.com/article/236981 Peter Reinhardt A Day in the Life of a Successful Social-Media Strategy Success isn’t dependent on some X-factor or trick, but on consistency, connection and a little creativity. Tue, 02 Sep 2014 16:30:00 GMT http://www.entrepreneur.com/article/236921 http://www.entrepreneur.com/article/236921 Eric Siu 5 Predictions About the Growing Power of Online Customer Reviews The influence of a single customer's opinion will continue to grow in sync with the pervasiveness of social media. Thu, 28 Aug 2014 20:30:00 GMT http://www.entrepreneur.com/article/236891 http://www.entrepreneur.com/article/236891 Tomer Tagrin 3 Steps to Determine Product-Market Fit For entrepreneurs to succeed, they need to figure out consumers' needs and develop a product to solve these issues. Here are a few steps to help you determine product-market fit. Wed, 27 Aug 2014 22:00:00 GMT http://www.entrepreneur.com/article/236833 http://www.entrepreneur.com/article/236833 Will Caldwell Ask Your Employees These 4 Simple Questions to Elicit Productive Feedback To improve employee engagement and make positive changes in the workplace, leaders should be asking employees for their honest opinion about what is working -- or not working -- in the organization. Wed, 27 Aug 2014 16:00:00 GMT http://www.entrepreneur.com/article/236669 http://www.entrepreneur.com/article/236669 Susan Steinbrecher 3 Powerful Ways to Say 'Thank You' A simple note of appreciation can go a long way with employees and clients alike. Here's how to do it right. Mon, 11 Aug 2014 14:00:00 GMT http://www.entrepreneur.com/article/235934 http://www.entrepreneur.com/article/235934 Maria Elena Duron Giving Customers More Than They Asked for Is Too Much of a Good Thing Great customer service is the cornerstone of success. Redundant customer service is a waste of your time and money. Fri, 08 Aug 2014 18:00:00 GMT http://www.entrepreneur.com/article/236060 http://www.entrepreneur.com/article/236060 Andrew Miller Your Secret Resource to Get a Better Product: Customer Service Move beyond the minimum viable product with the help of your staff to develop the most valuable product. Fri, 08 Aug 2014 17:00:00 GMT http://www.entrepreneur.com/article/236280 http://www.entrepreneur.com/article/236280 Leyla Seka Treat Your Customers Like You Love Them (Why Wouldn't You?) Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust. Fri, 01 Aug 2014 17:00:00 GMT http://www.entrepreneur.com/article/236096 http://www.entrepreneur.com/article/236096 Stephen Key Get and Stay Ahead of the Competition With These 3 Tools If Navy SEALs training teaches you anything, it's that you need every advantage you can get to be elite. Fri, 01 Aug 2014 14:00:00 GMT http://www.entrepreneur.com/article/236015 http://www.entrepreneur.com/article/236015 Jeff Boss Most Companies Don't Get How Customer Service on Social Media Works A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so. Fri, 01 Aug 2014 12:00:00 GMT http://www.entrepreneur.com/article/235915 http://www.entrepreneur.com/article/235915 Kristin Clifford 4 Steps to Knowing What Your Customers Want Better Than They Do Analyzing customer data is just more proof of what we've always known. Actions really do speak louder than words Thu, 24 Jul 2014 11:00:00 GMT http://www.entrepreneur.com/article/235863 http://www.entrepreneur.com/article/235863 Joseph Pigato Customer-Service Lessons to Glean From Comcast's Snafu Make your client-support process a win for all involved, not excluding those answering the phones. Wed, 23 Jul 2014 21:00:00 GMT http://www.entrepreneur.com/article/235853 http://www.entrepreneur.com/article/235853 Tomas Gorny