Customer Feedback The latest news, videos, and discussion topics on Customer Feedback en-us Copyright 2014 Inc., All rights reserved. (webmaster) 5 Business Fri, 01 Aug 2014 14:00:00 GMT Get and Stay Ahead of the Competition With These 3 Tools If Navy SEALs training teaches you anything, it's that you need every advantage you can get to be elite. Fri, 01 Aug 2014 14:00:00 GMT Jeff Boss Most Companies Don't Get How Customer Service on Social Media Works A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so. Fri, 01 Aug 2014 12:00:00 GMT Kristin Clifford 4 Steps to Knowing What Your Customers Want Better Than They Do Analyzing customer data is just more proof of what we've always known. Actions really do speak louder than words Thu, 24 Jul 2014 11:00:00 GMT Joseph Pigato Customer-Service Lessons to Glean From Comcast's Snafu Make your client-support process a win for all involved, not excluding those answering the phones. Wed, 23 Jul 2014 21:00:00 GMT Tomas Gorny You're No Little Fish: Stand Out by Dominating Content Marketing Using content is cheaper and more effective than traditional advertising. Here are three things your strategy should entail. Tue, 22 Jul 2014 18:00:00 GMT Eric Siu Before You Prototype a Tech Product, Ask These 5 Questions The impulse may be to rush to market, but taking the time to understand your potential customers will go a long way. Mon, 21 Jul 2014 21:00:00 GMT Sam Gaddis Winning is Simpler When You Don't Complicate Things If you're not getting the results you want and feel like your business is in a slump, you've probably just gotten away from your fundamentals. Tue, 01 Jul 2014 17:30:00 GMT John Brubaker Bot or Person? The Customer Automation Conundrum. Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back. Mon, 30 Jun 2014 13:30:00 GMT Larry Alton Satisfy Customers With These 5 Pointers, Then Expect More Customers In the age of social media, both positive and negative reviews can spread like wildfire. Wed, 25 Jun 2014 20:30:00 GMT Alex B├Ącker The Secret to Recovering From a Negative Customer Review It's hard to prevent your business from ever making a mistake (or a consumer from thinking so) but here's what to do when your firm is called out online. Mon, 23 Jun 2014 22:30:00 GMT Firas Kittaneh Your Company Shouldn't Need to Shout 'The Customer is King!' Put the customer at the center of your business and they will know they are king, without all the yelling. Mon, 23 Jun 2014 13:30:00 GMT Sharon Rowlands Finding Opportunity in a Shrinking Market Companies thrive in legacy industries when they become thoroughly entrepreneurial. Fri, 20 Jun 2014 18:30:00 GMT Tanya Hall Taming Online Customer Bullies, Cranks and the Like The anonymity of the Internet has changed the game for attacks on a business' reputation. Smart entrepreneurs need new ways to defend their enterprise without being labeled as defensive. Thu, 12 Jun 2014 21:30:00 GMT Chip R. Bell Why Businesses Can't Afford to Upset Customers (Infographic) Learn what companies can do if consumers do become unhappy. Mon, 09 Jun 2014 20:00:00 GMT Andrew Reid The Joy of Constraints in Business Unleash more creativity by following guidelines for designing your company's product and taking in feedback. Wed, 04 Jun 2014 19:00:00 GMT Michele Serro 3 Keys to Providing Great Customer Service A great product is the necessary start but listening to customers and responding is how companies flourish. Thu, 29 May 2014 22:00:00 GMT Melanie Perkins How to Deal With Your No. 1 Nemesis Entrepreneurs must constantly grapple with how to tackle their company's competition. Here are four effective tactics. Fri, 23 May 2014 22:00:00 GMT Tariq Farid A High Churn Can Cause Your Business to Crash and Burn This vital metric can help determine how much your company will grow and can hurt or help your chances of receiving investment money. Mon, 19 May 2014 18:00:00 GMT George Deeb The Savvy Business Owner's Guide to Honesty Via Social Media All customers want to know the truth about the company, even if it hurts. Use Facebook and Twitter to good effect. Fri, 16 May 2014 19:30:00 GMT Karen Mishra How to Accumulate Good Customer Reviews That Stick Posting fake reviews and asking customers to post reviews can land you in trouble with Yelp and Google. Instead, follow these tips. Mon, 12 May 2014 18:00:00 GMT Jonathan Long