Customer Feedback The latest news, videos, and discussion topics on Customer Feedback en-us Copyright 2014 Inc., All rights reserved. (webmaster) 5 Business Tue, 23 Sep 2014 17:37:00 GMT This Horribly Insensitive Marketing Campaign Is Everything Marketing Shouldn’t Be An airport parking reservations site recently used the death of a man at Chicago’s O’Hare airport as an opportunity to promote its service. Customers were outraged. As they should have been. Tue, 23 Sep 2014 17:37:00 GMT Catherine Clifford How Customer Feedback Can Stymie Innovation Empathetically observing customers use your product to solve their problem yields far better innovative ideas than simply asking for suggestions. Tue, 09 Sep 2014 19:00:00 GMT Jeff Dyer 5 Tips for Building Adaptivity Into Your Business Model No startup business plan is so good that it anticipates every twist and change in the market and customer demand. To thrive, anticipate the unknown. Tue, 09 Sep 2014 18:30:00 GMT Jan Verleur How Are Your Visitors Engaging With Your Website? Just having information on your website isn't enough. You need to ensure the important content is prominent and then take action to measure user engagement. Mon, 08 Sep 2014 14:00:00 GMT Marie Dean 4 Steps to Identifying -- and Engaging – Your Core Customers For a startup to succeed, it is imperative that an entrepreneur establishes criteria for customer selection. Done correctly, it can provide a scalable sales model, focus resources and establish an ongoing process to deal with change. Fri, 05 Sep 2014 21:00:00 GMT Frank Cespedes The Customer Is Mostly Wrong When it comes to a product's vision, turn the popular idiom on its head. Customers are often poor judges of their own needs. Thu, 04 Sep 2014 12:00:00 GMT Gregory Ciotti Analytics Offers a View Into How Customers Experience Your Product Here’s the roadmap a data company uses when advising their customers how to utilize their numbers. Tue, 02 Sep 2014 17:15:00 GMT Peter Reinhardt A Day in the Life of a Successful Social-Media Strategy Success isn’t dependent on some X-factor or trick, but on consistency, connection and a little creativity. Tue, 02 Sep 2014 16:30:00 GMT Eric Siu 5 Predictions About the Growing Power of Online Customer Reviews The influence of a single customer's opinion will continue to grow in sync with the pervasiveness of social media. Thu, 28 Aug 2014 20:30:00 GMT Tomer Tagrin 3 Steps to Determine Product-Market Fit For entrepreneurs to succeed, they need to figure out consumers' needs and develop a product to solve these issues. Here are a few steps to help you determine product-market fit. Wed, 27 Aug 2014 22:00:00 GMT Will Caldwell Ask Your Employees These 4 Simple Questions to Elicit Productive Feedback To improve employee engagement and make positive changes in the workplace, leaders should be asking employees for their honest opinion about what is working -- or not working -- in the organization. Wed, 27 Aug 2014 16:00:00 GMT Susan Steinbrecher 3 Powerful Ways to Say 'Thank You' A simple note of appreciation can go a long way with employees and clients alike. Here's how to do it right. Mon, 11 Aug 2014 14:00:00 GMT Maria Elena Duron Giving Customers More Than They Asked for Is Too Much of a Good Thing Great customer service is the cornerstone of success. Redundant customer service is a waste of your time and money. Fri, 08 Aug 2014 18:00:00 GMT Andrew Miller Your Secret Resource to Get a Better Product: Customer Service Move beyond the minimum viable product with the help of your staff to develop the most valuable product. Fri, 08 Aug 2014 17:00:00 GMT Leyla Seka Treat Your Customers Like You Love Them (Why Wouldn't You?) Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust. Fri, 01 Aug 2014 17:00:00 GMT Stephen Key Get and Stay Ahead of the Competition With These 3 Tools If Navy SEALs training teaches you anything, it's that you need every advantage you can get to be elite. Fri, 01 Aug 2014 14:00:00 GMT Jeff Boss Most Companies Don't Get How Customer Service on Social Media Works A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so. Fri, 01 Aug 2014 12:00:00 GMT Kristin Clifford 4 Steps to Knowing What Your Customers Want Better Than They Do Analyzing customer data is just more proof of what we've always known. Actions really do speak louder than words Thu, 24 Jul 2014 11:00:00 GMT Joseph Pigato Customer-Service Lessons to Glean From Comcast's Snafu Make your client-support process a win for all involved, not excluding those answering the phones. Wed, 23 Jul 2014 21:00:00 GMT Tomas Gorny You're No Little Fish: Stand Out by Dominating Content Marketing Using content is cheaper and more effective than traditional advertising. Here are three things your strategy should entail. Tue, 22 Jul 2014 18:00:00 GMT Eric Siu