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News and Articles About Customer feedback

Hello? Is Someone There? Why Customer Support Matters.
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Your service team can not only address client problems but give valuable feedback to your company and product.
April 15, 2014 in Grow Your Business
Optimizing Your Website for Local Searches

Optimizing Your Website for Local Searches

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With good content and quality links, you can attract more visitors located closer to home and increase your business' sales.
April 15, 2014 in Technology
In the Face of Ruinous Online Reviews, Businesses Today Are Turning the Tables

In the Face of Ruinous Online Reviews, Businesses Today Are Turning the Tables

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If the internet has created a space where consumers are free to sound off at will on sites like Yelp, to what extent do business owners have the right to respond?
April 14, 2014 in Grow Your Business
7 Damaging Myths About Customer Engagement to Promptly Discard

7 Damaging Myths About Customer Engagement to Promptly Discard

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Instead of guessing your way through your relationships with customers, have a better understanding of what they want and expect.
April 10, 2014 in Grow Your Business
Safe Use of Social Media in Regulated Fields? It's a Real Option.

Safe Use of Social Media in Regulated Fields? It's a Real Option.

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Find out how your company can alert consumers to news or be alert to complaints on popular channels -- and still comply with government rules.
April 8, 2014 in Social Media
Unintended Consequences: How Consumer Misuse Can Boost Sales

Unintended Consequences: How Consumer Misuse Can Boost Sales

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The maker of Mentos saw dollar signs with the user discovery that the candy exploded in Diet Coke. You should encourage consumers to tinker with your products.
April 8, 2014 in Marketing
What the Heck Is a Bitcoin Anyway?

What the Heck Is a Bitcoin Anyway?

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And how can my business accept payments with the digital currency?
April 4, 2014 in Technology
Fans, Rejoice: DailyCandy and Television Without Pity Archives to Remain Open

Fans, Rejoice: DailyCandy and Television Without Pity Archives to Remain Open

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NBCUniversal is jettisoning the lifestyle and TV recap sites, but vocal fans prompted the company to reverse its decision to keep the sites' archived content from the public.
April 2, 2014 in Social Media
Getting Fickle Consumers to Buy Into Your Brand

Getting Fickle Consumers to Buy Into Your Brand

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While big corporations are struggling to retain customers, startups are seizing the opportunity to steal loyal consumers. Here is how they are doing it.
March 24, 2014 in Leadership
Closing My First Big Deal

Closing My First Big Deal

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How one entrepreneur landed his first client for pay when other startups give away their products.
March 17, 2014 in Grow Your Business
Angry Client? Listen and Keep Your Cool.

Angry Client? Listen and Keep Your Cool.

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Dealing with disgruntled clients is part of what it takes to run a business. But it can be draining. Here are a few ways to deal with these unhappy folks.
March 3, 2014 in Grow Your Business
'Funded' Doesn't Necessarily Mean 'Validated'

'Funded' Doesn't Necessarily Mean 'Validated'

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While an absence of funding can feel discouraging, don't let investment serve as the sole barometer for the worth of your enterprise.
February 14, 2014 in Getting Started
3 Simple Steps to Getting Feedback for Your App -- Fast

3 Simple Steps to Getting Feedback for Your App -- Fast

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Here's how you can screen, recruit and reach people efficiently to get input on your new app or service.
February 13, 2014 in Apps & Software
Bring Traffic to Your Site With These 4 Blogging Alternatives

Bring Traffic to Your Site With These 4 Blogging Alternatives

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Is writing not your shtick? Here are four options for producing SEO-friendly content that requires minimum writing skills.
February 11, 2014 in SEO | Search Engine Optimization
Listen Up: How to Respond to Customer Complaints

Listen Up: How to Respond to Customer Complaints

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Set up the proper processes to receive feedback in advance for sustained positive outcomes.
February 11, 2014 in Management & Operations
Yelp Listings, Reviews to Be Featured in Yahoo Search Results

Yelp Listings, Reviews to Be Featured in Yahoo Search Results

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With the partnership, Yahoo's data on local businesses is about to get a lot more detailed.
February 10, 2014 in News and Trends
Why You Should Sell First, Build Later

Why You Should Sell First, Build Later

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For our series The Grind, the founder of Alumnify explains why his philosophy is sell, sell, sell and not launch quickly.
January 16, 2014 in Sales
Why You Should Let Customers Help Mold Your Company

Why You Should Let Customers Help Mold Your Company

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Feedback could lead to valuable lessons and even new product ideas.
January 16, 2014 in Business Management
Warby Parker Founder Looking to Take on Big-Name Grooming Companies With Niche Offerings

Warby Parker Founder Looking to Take on Big-Name Grooming Companies With Niche Offerings

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After co-founding Warby Parker, Jeff Raider is hoping to find success again with his newest endeavor, Harry's.
January 7, 2014 in Starting a Business
9 in 10 Customers Will Switch to the Competition If You Don't Treat Them Well (Infographic)

9 in 10 Customers Will Switch to the Competition If You Don't Treat Them Well (Infographic)

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Here's a look at customer satisfaction rates across industries and why those rates matter.
December 18, 2013 in Sales
Facebook Co-Founder Chris Hughes: User Feedback Is Everything

Facebook Co-Founder Chris Hughes: User Feedback Is Everything

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The co-founder of Facebook and editor-in-chief of The New Republic pays attention to how users are responding to a product, and then tweaks accordingly.
December 17, 2013 in Management & Operations
The Golden Rule of Starting Up: Product-Market Fit

The Golden Rule of Starting Up: Product-Market Fit

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Ideas are a dime a dozen. But to be successful, your product needs to be something customers want. Here are a few tips on how to ensure you satisfy product-market fit.
December 10, 2013 in Growth Strategies
Like McDonald's Before It, JPMorgan Suffers a Hashtag Hijacking on Twitter

Like McDonald's Before It, JPMorgan Suffers a Hashtag Hijacking on Twitter

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Amid bad press and federal scrutiny, the nation's largest bank needed a publicity win. But it got just the opposite.
November 14, 2013 in Public Relations
How to Handle Negative Online Reviews

How to Handle Negative Online Reviews

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Our PR expert Ivan Ristic discusses how businesses should handle negative comments on social media and review sites like Yelp.
November 13, 2013 in Social Media
SoulCycle's Secret to Turning Customers into Die-Hard Fans

SoulCycle's Secret to Turning Customers into Die-Hard Fans

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It's possible to build a cult-like following for your brand. Here's how.
November 13, 2013 in Branding

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