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4 Reasons You're Lucky That Angry Customer Is Yelling at You
5 min read
5 Ways to Know If Your Business Idea Is Brilliant or...
6 Strategies for Getting Really Great Customer Servi...
Bringing a 'Customer-Centric' Focus to Life at Your...
9 of the Biggest Complaints About the Apple Watch So...
4 Reasons You're Lucky That Angry Customer Is Yellin...
News and Articles About Customer Feedback
Customer Relationship Management
Bringing a 'Customer-Centric' Focus to Life at Your Company
As Don Peppers and Martha Rogers wrote, "Without customers, you don't have a business. You have a hobby."
6 Strategies for Getting Really Great Customer Service
You'll never have to suffer through that surly waiter again.
Chip R. Bell
9 of the Biggest Complaints About the Apple Watch So Far
The smartwatch has only been available for a little more than a week, but early adopters and reviewers have already pointed out some of its shortcomings.
5 Ways to Know If Your Business Idea Is Brilliant or a Bust
No matter how great the concept, you need real-world feedback to see if your startup will fly. Here's how to get it.
The Airlines and Hotels That Rank Highest for Customer Service
Which companies came out on top? Find out here.
5 Essentials for Achieving Long-Term Success in the Tech Sector
Attrition for tech startups is wholesale, so a company that has adapted and prospered for more than 30 years is worth studying.
How to Talk to Your Angriest Customers
Oftentimes, a negative experience can be salvaged and turned into an opportunity.
Test Drive These 4 Elements to Increase Mobile App Traction
If you're relentless in optimizing these components of your product, it will be superior and find a bigger audience.
4 Signs Your Startup Has Officially Matured Into an Established Enterprise
While every business begins its life as a startup, here's how to determine that you're on the growth path.
How to Respond to Bad Reviews to Build Customer Loyalty
Here's what to do when your business gets slammed on Yelp or other review sites.
Show Your Work: Letting a Great Product Sell Itself
There is a fundamental difference between simply using a product versus using a product where you also know its history and how it was conceived. The latter elicits an emotional connection.
Don't Let Overthinking Your Product Launch Cost You Competitive Advantage
The pursuit of perfection can be the greatest threat to market success for your brilliant business idea.
Customer Relationship Management
10 Ways to Discover Customer Sentiment About Your Business
Random complaints or compliments are no substitute for systematically keeping tabs what your customers have to say.
The Retailers Shoppers Like the Most
A certain e-commerce giant topped the list of favorites, according to a new survey.
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