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The 4 Abilities Required of Agile Leaders
4 min read
Selling for a Startup? Make Yourself Essential. Become a 'Pipeline' for Consumer Feed...
5 Ways to Know If Your Business Idea Is Brilliant or a Bust
Got a Bad Yelp Review? Here's What to Do
5 Problems With Business Hotels (and How to Solve Them)
5 Steps to Getting Your Business Ranked on Yelp
News and Articles About Customer Feedback
Does Your Assessment of Your Business's Value Match Up With Reality?
Having a gap between your self-assessment and the actual market value is a common trap in business because it's hard to see the picture when you're trapped inside the frame.
Drivers Don't Use Half of the High-Tech Features Offered in Cars, Study Shows
A look at the tech innovations drivers want and don't want.
These 6 Companies Are Boosting Growth by Delighting Customers
If you're serious about your future success and the growth of your business, you have to focus just as much on service as on sales.
Why Your Business Needs a Chief Customer Advocate
Businesses of all sizes would be well served giving their customers a seat at the table with an executive that represents their interests.
How Startups Can Take Advantage of Netflix's Early-Release Strategy
In the public-relations game, the brand that comes out first often makes the biggest splash.
4 Steps to Building a Great Product-Focused Organization
Having an awesome product is not enough for long-term survival. Success comes down to a well planned and executed product strategy.
Bar Rescue's Jon Taffer: 'Reaction Management' Is the Key to Your Success
'Understand that those reactions that happen around you drive your future more than you do.'
How to Be a Good Customer
Always remember that when you reach out to customer support, there's a human being on the other end.
Starting a Business
Don't Go With Your Gut. Let the Market Tell You What It Needs.
Here are seven suggestions to get the valuable insight you need to make your business idea a likelier success.
Sorry to Tell You But Some Customers Want to See Your Business Fail
It's unfortunate psychology but some people can't just leave it at buying from your competitor.
6 Tips on Getting Customer Feedback and Making It Actionable
While qll entrepreneurs know that customer insights are invaluable to product design and continued improvement, acquiring and organizing useful feedback is easier said than done.
Brand Managers Ignore 80 Percent of Complaints on Twitter
U.S. companies are under the global average for responding to consumers' questions and concerns on social media, a new report says.
4 Steps to Attracting and Building Better Customers
When you're operating on a budget, you can't fulfill every whim, so part of the responsibility -- and surely thrill -- of owning a business is learning to set and then meet your clients' expectations.
8 Ways to Offer Stellar Customer Service That Don't Cost a Penny
Prompt response, patient listening and sincere follow up keeps customers happy and solves most problems when they aren't.
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