Customer Feedback

News and Articles About Customer Feedback

The Airlines and Hotels That Rank Highest for Customer Service
Customer Satisfaction

The Airlines and Hotels That Rank Highest for Customer Service

Which companies came out on top? Find out here.
5 Essentials for Achieving Long-Term Success in the Tech Sector
Tech Startups

5 Essentials for Achieving Long-Term Success in the Tech Sector

Attrition for tech startups is wholesale, so a company that has adapted and prospered for more than 30 years is worth studying.
Ben Rosenberg
How to Talk to Your Angriest Customers
Customer Service

How to Talk to Your Angriest Customers

Oftentimes, a negative experience can be salvaged and turned into an opportunity.
Gregory Ciotti
Test Drive These 4 Elements to Increase Mobile App Traction
Apps

Test Drive These 4 Elements to Increase Mobile App Traction

If you're relentless in optimizing these components of your product, it will be superior and find a bigger audience.
Rahul Varshneya
4 Signs Your Startup Has Officially Matured Into an Established Enterprise
Growth Strategies

4 Signs Your Startup Has Officially Matured Into an Established Enterprise

While every business begins its life as a startup, here's how to determine that you're on the growth path.
John Boitnott
How to Respond to Bad Reviews to Build Customer Loyalty
Customer Engagement

How to Respond to Bad Reviews to Build Customer Loyalty

Here's what to do when your business gets slammed on Yelp or other review sites.
Brett Relander
Show Your Work: Letting a Great Product Sell Itself
Marketing Strategies

Show Your Work: Letting a Great Product Sell Itself

There is a fundamental difference between simply using a product versus using a product where you also know its history and how it was conceived. The latter elicits an emotional connection.
Paul Jun
Don't Let Overthinking Your Product Launch Cost You Competitive Advantage
Starting a Business

Don't Let Overthinking Your Product Launch Cost You Competitive Advantage

The pursuit of perfection can be the greatest threat to market success for your brilliant business idea.
Murray Newlands
10 Ways to Discover Customer Sentiment About Your Business
Customer Relationship Management

10 Ways to Discover Customer Sentiment About Your Business

Random complaints or compliments are no substitute for systematically keeping tabs what your customers have to say.
John Rampton
The Retailers Shoppers Like the Most
Retail

The Retailers Shoppers Like the Most

A certain e-commerce giant topped the list of favorites, according to a new survey.
Benjamin Snyder
Getting the Best Testimonials From Clients to Use in Your Marketing
Testimonials

Getting the Best Testimonials From Clients to Use in Your Marketing

Top performers get the best testimonials with a simple trick. They write them for their clients. Really.
Issamar Ginzberg
The Value of Giving Testimonials and Reviews
Online Marketing

The Value of Giving Testimonials and Reviews

Providing testimonials on a website of a company with whom you've done business has several benefits.
How to Spin a Bad Online Review
Reputation Management

How to Spin a Bad Online Review

Don't let a negative customer experience define your company's brand. Here's how to fix things.
Gabriel Bristol
7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)
Customer Service

7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)

Customer service that goes above the norm is a necessity. Here's how to get it right.