Customer Feedback

News and Articles About Customer Feedback

Market Research Has Lost Its Mojo. But Here's How It Can Get It Back.

Market Research Has Lost Its Mojo. But Here's How It Can Get It Back.

Now more than ever, consumers want to collaborate with companies and help shape their future.
The 4 Things Every Customer Wants

The 4 Things Every Customer Wants

Shoppers these days get terrific service in certain pockets of their life and use those experiences to judge every sales interaction. With today's smart buyers, how do marketers keep up?
5 Clever Ways to Increase Mobile App Reviews

5 Clever Ways to Increase Mobile App Reviews

In today's crowded app store, youÂ’ll need more positive reviews than you have friends and family to provide them, in order to give your app the ranking boost it needs.
Hold the Phone! Don't Outsource Customer Support Just Yet

Hold the Phone! Don't Outsource Customer Support Just Yet

Here are five reasons to keep a support team in-house.
The Gospel of Guy Kawasaki: 4 Startup Secrets to Getting Growth Right

The Gospel of Guy Kawasaki: 4 Startup Secrets to Getting Growth Right

The noted tech evangelist shares why entrepreneurs should imbue their businesses with deeper meaning, and how the venture capital funding paradigm has radically shifted.
Hello? Is Someone There? Why Customer Support Matters.

Hello? Is Someone There? Why Customer Support Matters.

Your service team can not only address client problems but give valuable feedback to your company and product.
Optimizing Your Website for Local Searches

Optimizing Your Website for Local Searches

With good content and quality links, you can attract more visitors located closer to home and increase your business' sales.
In the Face of Ruinous Online Reviews, Businesses Today Are Turning the Tables

In the Face of Ruinous Online Reviews, Businesses Today Are Turning the Tables

If the internet has created a space where consumers are free to sound off at will on sites like Yelp, to what extent do business owners have the right to respond?
7 Damaging Myths About Customer Engagement to Promptly Discard

7 Damaging Myths About Customer Engagement to Promptly Discard

Instead of guessing your way through your relationships with customers, have a better understanding of what they want and expect.
Safe Use of Social Media in Regulated Fields? It's a Real Option.

Safe Use of Social Media in Regulated Fields? It's a Real Option.

Find out how your company can alert consumers to news or be alert to complaints on popular channels -- and still comply with government rules.
Unintended Consequences: How Consumer Misuse Can Boost Sales

Unintended Consequences: How Consumer Misuse Can Boost Sales

The maker of Mentos saw dollar signs with the user discovery that the candy exploded in Diet Coke. You should encourage consumers to tinker with your products.
What the Heck Is a Bitcoin Anyway?

What the Heck Is a Bitcoin Anyway?

And how can my business accept payments with the digital currency?
Fans, Rejoice: DailyCandy and Television Without Pity Archives to Remain Open

Fans, Rejoice: DailyCandy and Television Without Pity Archives to Remain Open

NBCUniversal is jettisoning the lifestyle and TV recap sites, but vocal fans prompted the company to reverse its decision to keep the sites' archived content from the public.
Getting Fickle Consumers to Buy Into Your Brand

Getting Fickle Consumers to Buy Into Your Brand

While big corporations are struggling to retain customers, startups are seizing the opportunity to steal loyal consumers. Here is how they are doing it.
Closing My First Big Deal

Closing My First Big Deal

How one entrepreneur landed his first client for pay when other startups give away their products.
Angry Client? Listen and Keep Your Cool.

Angry Client? Listen and Keep Your Cool.

Dealing with disgruntled clients is part of what it takes to run a business. But it can be draining. Here are a few ways to deal with these unhappy folks.
'Funded' Doesn't Necessarily Mean 'Validated'

'Funded' Doesn't Necessarily Mean 'Validated'

While an absence of funding can feel discouraging, don't let investment serve as the sole barometer for the worth of your enterprise.
3 Simple Steps to Getting Feedback for Your App -- Fast

3 Simple Steps to Getting Feedback for Your App -- Fast

Here's how you can screen, recruit and reach people efficiently to get input on your new app or service.
Bring Traffic to Your Site With These 4 Blogging Alternatives

Bring Traffic to Your Site With These 4 Blogging Alternatives

Is writing not your shtick? Here are four options for producing SEO-friendly content that requires minimum writing skills.
Listen Up: How to Respond to Customer Complaints

Listen Up: How to Respond to Customer Complaints

Set up the proper processes to receive feedback in advance for sustained positive outcomes.
Yelp Listings, Reviews to Be Featured in Yahoo Search Results

Yelp Listings, Reviews to Be Featured in Yahoo Search Results

With the partnership, Yahoo's data on local businesses is about to get a lot more detailed.
Why You Should Sell First, Build Later

Why You Should Sell First, Build Later

For our series The Grind, the founder of Alumnify explains why his philosophy is sell, sell, sell and not launch quickly.
Why You Should Let Customers Help Mold Your Company

Why You Should Let Customers Help Mold Your Company

Feedback could lead to valuable lessons and even new product ideas.
Warby Parker Founder Looking to Take on Big-Name Grooming Companies With Niche Offerings

Warby Parker Founder Looking to Take on Big-Name Grooming Companies With Niche Offerings

After co-founding Warby Parker, Jeff Raider is hoping to find success again with his newest endeavor, Harry's.
9 in 10 Customers Will Switch to the Competition If You Don't Treat Them Well (Infographic)

9 in 10 Customers Will Switch to the Competition If You Don't Treat Them Well (Infographic)

Here's a look at customer satisfaction rates across industries and why those rates matter.

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