News and Articles About Customer Feedback
To improve employee engagement and make positive changes in the workplace, leaders should be asking employees for their honest opinion about what is working -- or not working -- in the organization.
A simple note of appreciation can go a long way with employees and clients alike. Here's how to do it right.
Great customer service is the cornerstone of success. Redundant customer service is a waste of your time and money.
Move beyond the minimum viable product with the help of your staff to develop the most valuable product.
Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
If Navy SEALs training teaches you anything, it's that you need every advantage you can get to be elite.
A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so.
Analyzing customer data is just more proof of what we've always known. Actions really do speak louder than words
Make your client-support process a win for all involved, not excluding those answering the phones.
Using content is cheaper and more effective than traditional advertising. Here are three things your strategy should entail.
The impulse may be to rush to market, but taking the time to understand your potential customers will go a long way.
If you're not getting the results you want and feel like your business is in a slump, you've probably just gotten away from your fundamentals.
Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.
In the age of social media, both positive and negative reviews can spread like wildfire.
It's hard to prevent your business from ever making a mistake (or a consumer from thinking so) but here's what to do when your firm is called out online.
Put the customer at the center of your business and they will know they are king, without all the yelling.
Companies thrive in legacy industries when they become thoroughly entrepreneurial.
The anonymity of the Internet has changed the game for attacks on a business' reputation. Smart entrepreneurs need new ways to defend their enterprise without being labeled as defensive.
Learn what companies can do if consumers do become unhappy.
Unleash more creativity by following guidelines for designing your company's product and taking in feedback.
A great product is the necessary start but listening to customers and responding is how companies flourish.
Entrepreneurs must constantly grapple with how to tackle their company's competition. Here are four effective tactics.
This vital metric can help determine how much your company will grow and can hurt or help your chances of receiving investment money.
All customers want to know the truth about the company, even if it hurts. Use Facebook and Twitter to good effect.
Posting fake reviews and asking customers to post reviews can land you in trouble with Yelp and Google. Instead, follow these tips.
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