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How to Talk to Your Angriest Customers
Oftentimes, a negative experience can be salvaged and turned into an opportunity.
Test Drive These 4 Elements to Increase Mobile App Traction
If you're relentless in optimizing these components of your product, it will be superior and find a bigger audience.
4 Signs Your Startup Has Officially Matured Into an Established Enterprise
While every business begins its life as a startup, here's how to determine that you're on the growth path.
How to Respond to Bad Reviews to Build Customer Loyalty
Here's what to do when your business gets slammed on Yelp or other review sites.
Show Your Work: Letting a Great Product Sell Itself
There is a fundamental difference between simply using a product versus using a product where you also know its history and how it was conceived. The latter elicits an emotional connection.
Starting a Business
Don't Let Overthinking Your Product Launch Cost You Competitive Advantage
The pursuit of perfection can be the greatest threat to market success for your brilliant business idea.
Customer Relationship Management
10 Ways to Discover Customer Sentiment About Your Business
Random complaints or compliments are no substitute for systematically keeping tabs what your customers have to say.
The Retailers Shoppers Like the Most
A certain e-commerce giant topped the list of favorites, according to a new survey.
Getting the Best Testimonials From Clients to Use in Your Marketing
Top performers get the best testimonials with a simple trick. They write them for their clients. Really.
The Value of Giving Testimonials and Reviews
Providing testimonials on a website of a company with whom you've done business has several benefits.
Small Business PR
How to Spin a Bad Online Review
Don't let a negative customer experience define your company's brand. Here's how to fix things.
7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)
Customer service that goes above the norm is a necessity. Here's how to get it right.
This Strategy, Used by the Red Sox, Can Elevate You Above the Competition
What can you do to avoid the trap of a price war? One simple thing: hit the road and gather customer feedback.
Who Really Runs Your Enterprise?
Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
Chip R. Bell
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