Customer Feedback

News and Articles About Customer Feedback

How to Respond to Bad Reviews to Build Customer Loyalty
Customer Engagement

How to Respond to Bad Reviews to Build Customer Loyalty

Here's what to do when your business gets slammed on Yelp or other review sites.
Brett Relander
Show Your Work: Letting a Great Product Sell Itself
Marketing Strategies

Show Your Work: Letting a Great Product Sell Itself

There is a fundamental difference between simply using a product versus using a product where you also know its history and how it was conceived. The latter elicits an emotional connection.
Paul Jun
Don't Let Overthinking Your Product Launch Cost You Competitive Advantage
Starting a Business

Don't Let Overthinking Your Product Launch Cost You Competitive Advantage

The pursuit of perfection can be the greatest threat to market success for your brilliant business idea.
Murray Newlands
10 Ways to Discover Customer Sentiment About Your Business
Customer Relationship Management

10 Ways to Discover Customer Sentiment About Your Business

Random complaints or compliments are no substitute for systematically keeping tabs what your customers have to say.
John Rampton
The Retailers Shoppers Like the Most
Retail

The Retailers Shoppers Like the Most

A certain e-commerce giant topped the list of favorites, according to a new survey.
Benjamin Snyder
Getting the Best Testimonials From Clients to Use in Your Marketing
Testimonials

Getting the Best Testimonials From Clients to Use in Your Marketing

Top performers get the best testimonials with a simple trick. They write them for their clients. Really.
Issamar Ginzberg
The Value of Giving Testimonials and Reviews
Online Marketing

The Value of Giving Testimonials and Reviews

Providing testimonials on a website of a company with whom you've done business has several benefits.
How to Spin a Bad Online Review
Reputation Management

How to Spin a Bad Online Review

Don't let a negative customer experience define your company's brand. Here's how to fix things.
Gabriel Bristol
7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)
Customer Service

7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)

Customer service that goes above the norm is a necessity. Here's how to get it right.
This Strategy, Used by the Red Sox, Can Elevate You Above the Competition
Customer Feedback

This Strategy, Used by the Red Sox, Can Elevate You Above the Competition

What can you do to avoid the trap of a price war? One simple thing: hit the road and gather customer feedback.
John Brubaker
Who Really Runs Your Enterprise?
Customers

Who Really Runs Your Enterprise?

Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
Chip R. Bell
5 Ways to Build Jumpstarting Innovation Into Your Business
Innovation

5 Ways to Build Jumpstarting Innovation Into Your Business

Innovation results from the ideas we have and the ideas we encourage other people to share.
John Boitnott
3 Customer Engagement Lessons From the Holidays That Apply All Year Round
Customer Engagement

3 Customer Engagement Lessons From the Holidays That Apply All Year Round

It's not more important than ever to stay on top of customer complaints, which can quickly sink a business.
Susan Ganeshan
7 Tips to Knock Your Online Customer Support Out of the Park
Customer Service

7 Tips to Knock Your Online Customer Support Out of the Park

Consumers demand fast action these days, so try these strategies to be a responsible and caring company.
Jonathan Long