Customer Feedback

News and Articles About Customer Feedback

The Value of Giving Testimonials and Reviews
Online Marketing

The Value of Giving Testimonials and Reviews

Providing testimonials on a website of a company with whom you've done business has several benefits.
How to Spin a Bad Online Review
Reputation Management

How to Spin a Bad Online Review

Don't let a negative customer experience define your company's brand. Here's how to fix things.
Gabriel Bristol
7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)
Customer Service

7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)

Customer service that goes above the norm is a necessity. Here's how to get it right.
This Strategy, Used by the Red Sox, Can Elevate You Above the Competition
Customer Feedback

This Strategy, Used by the Red Sox, Can Elevate You Above the Competition

What can you do to avoid the trap of a price war? One simple thing: hit the road and gather customer feedback.
John Brubaker
Who Really Runs Your Enterprise?
Customers

Who Really Runs Your Enterprise?

Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
Chip R. Bell
5 Ways to Build Jumpstarting Innovation Into Your Business
Innovation

5 Ways to Build Jumpstarting Innovation Into Your Business

Innovation results from the ideas we have and the ideas we encourage other people to share.
John Boitnott
3 Customer Engagement Lessons From the Holidays That Apply All Year Round
Customer Engagement

3 Customer Engagement Lessons From the Holidays That Apply All Year Round

It's not more important than ever to stay on top of customer complaints, which can quickly sink a business.
Susan Ganeshan
7 Tips to Knock Your Online Customer Support Out of the Park
Customer Service

7 Tips to Knock Your Online Customer Support Out of the Park

Consumers demand fast action these days, so try these strategies to be a responsible and caring company.
Jonathan Long
The 4 Most Common Mistakes Early Entrepreneurs Make
The Grind

The 4 Most Common Mistakes Early Entrepreneurs Make

Here are a few errors newbie entrepreneurs make -- and how to avoid them.
AJ Agrawal
6 Things That Aspiring Entrepreneurs Must Consider and Do
Launching a Business

6 Things That Aspiring Entrepreneurs Must Consider and Do

Leaders of startups can set out to try make the world better by refining their new product so their venture survives.
Peter S. Cohan
Minimize the Impact of Your Mistakes With These 6 Strategies
Mistakes

Minimize the Impact of Your Mistakes With These 6 Strategies

Yes, mistakes will be made. But you do have some degree of control over how much they affect your business.
Stephen Key
Hello? Can You Listen?
Customer Feedback

Hello? Can You Listen?

Today's shopper wants to be heard, but today's manufacturers have big mouths and little ears.
4 Strategies to Keep Customers Coming Back
Customer Loyalty

4 Strategies to Keep Customers Coming Back

A social-media complaint can cost a company millions and a review shape a restaurant's fortune. Find out ways that consumer feedback can shape product decisions.
Andrew Reid
5 Social-Media Sources of Testimonials for Your Business
Social Media Marketing

5 Social-Media Sources of Testimonials for Your Business

By monitoring your public posts and encouraging your fans to share what they value about your company's product or service, you'll build a strong portfolio of credible recommendations.
Firas Kittaneh