News and Articles About Customer feedback
BY Jason FellSome business owners are expressing anger and confusion over the site's system for filtering reviews.
BY Jason FellExpert advice from panelists at New York's Social Media Week.
BY Scott LevyHow dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
BY Jason FellPopular user-review site launches Consumer Alert system to crack down on companies paying for reviews.
BY Brian BallanAfter glowing reviews from his family, student entrepreneur Brian Ballan sought the truth from objective strangers.
BY Gwen MoranWhat the Food Network host learned about listening to his customers after he lost his first restaurant in a fire.
BY Carol TiceMany startups fail because their founders don't take the time to talk to potential customers before opening. Here are a few tips on getting feedback effectively.
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