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Yelp Co-Founder: 'There Has Never Been Any Amount of Money You Could Pay Us to Manipulate Reviews'

Yelp Co-Founder: 'There Has Never Been Any Amount of Money You Could Pay Us to Manipulate Reviews'

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During a recent reddit AMA, Jeremy Stoppelman fielded questions from business owners about the site's alleged poor practices.
November 11, 2013 in Social Media
A Year Later, Microsoft Finally Releases Windows 8.1 Update to Appease Angry, Confused Customers

A Year Later, Microsoft Finally Releases Windows 8.1 Update to Appease Angry, Confused Customers

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The free update offers customers more flexibility and customization, improved security and more robust cloud integration.
October 17, 2013 in Apps & Software
How to Take Control of Your Business' Online Reputation

How to Take Control of Your Business' Online Reputation

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Four tips you can implement today to improve your ratings on review sites.
October 17, 2013 in Customer Loyalty and Retention
Yahoo Updates Email, Users Freak Out

Yahoo Updates Email, Users Freak Out

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Tens of thousands of Yahoo email users have taken to online forums to protest changes to the Yahoo email design.
October 17, 2013 in News and Trends
My New Restaurant Has Rave Reviews, But Business Is Slowing Down Dramatically. Why?

My New Restaurant Has Rave Reviews, But Business Is Slowing Down Dramatically. Why?

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A new train-themed restaurant started off well, but the number of diners on board is dropping. Ask Entrepreneur's expert offers advice to help this business get back on track.
October 15, 2013 in Grow Your Business
4 Ways to Turn Social-Media Fans Into Raving, Loyal Customers

4 Ways to Turn Social-Media Fans Into Raving, Loyal Customers

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With a little bit of focus, companies can convert casual fans into powerful brand advocates.
October 3, 2013 in Social Media
Why Your Customers' Cravings Are Your Key to Success

Why Your Customers' Cravings Are Your Key to Success

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Knowing what customers want and delivering will help you gain market share fast. Here's how.
October 2, 2013 in Customer Loyalty and Retention
New York Cracks Down on Companies That Buy Fake Online Reviews

New York Cracks Down on Companies That Buy Fake Online Reviews

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Nearly 20 small businesses fined $350,000 for engaging in the deceptive practice on sites such as Yelp and Google Local.
September 23, 2013 in Social Media
Hotel Loyalty Programs: Loyalty Not Required

Hotel Loyalty Programs: Loyalty Not Required

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Savvy travelers are discovering the benefits of instant rewards at a growing number of hotel chains.
September 13, 2013 in Business Travel
Angry Customer Used Promoted Tweets to Chastise British Airways

Angry Customer Used Promoted Tweets to Chastise British Airways

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A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.
September 3, 2013 in Customer Loyalty and Retention
When It Comes to Customer Loyalty, Be Fun, Passionate and Stay Classy

When It Comes to Customer Loyalty, Be Fun, Passionate and Stay Classy

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Join our live discussion about best digital marketing tips with experts Joanna Lord and Brian Honigman, hosted by Entrepreneur's Jason Fell.
August 21, 2013 in Online Marketing
Yelp: We Won't Stand for Businesses That Pay for Fake Reviews

Yelp: We Won't Stand for Businesses That Pay for Fake Reviews

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A new round of consumer alerts will be posted on business pages that Yelp suspects of gaming its review system.
August 13, 2013 in Social Media

Look at Problems From an Outsider's POV and 4 More Business Tips From the Week

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Read about how to stay calm in a crisis, respond to negative comments, handle things personally and more.
August 9, 2013 in Leadership
Hot or Not: Social Polling Startups Take the Temperature of the Masses

Hot or Not: Social Polling Startups Take the Temperature of the Masses

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Although traditional scientific polling isn't going anywhere, a new method of gauging consumer sentiment has arrived.
August 9, 2013 in Profiles

How Pivoting Helped This Startup Win Over Nordstrom

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The co-founder of OrigAudio Jason Lucash discusses how listening to customers led to a change in product strategy and a major bump in revenue.
August 8, 2013 in Grow Your Business
When Dealing With Negative Comments Online, Be Kind, Compassionate and Diplomatic

When Dealing With Negative Comments Online, Be Kind, Compassionate and Diplomatic

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Join our live discussion about best digital marketing tips with experts Jason Falls and John Jantsch, hosted by Entrepreneur's Jason Fell.
August 7, 2013 in Online Marketing
Yelp Posts Massive Earnings Increase But Still Hasn't Turned a Profit

Yelp Posts Massive Earnings Increase But Still Hasn't Turned a Profit

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The social-review site's massive growth can be attributed to an influx of advertisers, an analyst says.
August 1, 2013 in Social Media
Angry Business Owners Appeal Yelp Ruling Over Alleged Extortion

Angry Business Owners Appeal Yelp Ruling Over Alleged Extortion

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Appeal drudges up accusations of review rigging, tilting the site's rating system.
July 12, 2013 in Social Media
3 Content Aggregation Tools for Social Media Marketing

3 Content Aggregation Tools for Social Media Marketing

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With these tools, you can turn customer-generated social content into marketing for your business.
June 24, 2013 in Social Media

How to Inspire a Culture of Innovation

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Pepsi's first chief design officer, Mauro Porcini, encourages leaders to transform their approach to design thinking.
June 12, 2013 in Innovation

Questions Startups Must Ask Their Most Engaged Users

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Answers to these questions can help you determine your product's core value to customers.
May 26, 2013 in Growth Strategies
Yelp Continues to Defend Against Claims of Review Manipulation

Yelp Continues to Defend Against Claims of Review Manipulation

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Some business owners are expressing anger and confusion over the site's system for filtering reviews.
May 24, 2013 in Social Media

How to Turn Criticism into the Ultimate Startup Motivator

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Student entrepreneur Will Caldwell on the taking critiques in stride and using that feedback to help improve a business.
May 14, 2013 in Young Entrepreneurs
3 Ethical Ways to Boost Positive Online Reviews

3 Ethical Ways to Boost Positive Online Reviews

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A look at the strategies some entrepreneurs are using when generating and making the most of their customers' comments.
April 10, 2013 in Marketing Ideas

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