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Today's Most Read
Multiply the Trust Factor Inside Your Organization
The 3 Decisions That Will Change Your Financial Life
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Stuck at the Idea Phase? These 6 Collaboration Avenues Can Help.
Just These 5 Lessons Made the MBA Worth the Money
News and Articles About Customer Feedback
7 Common Customer Onboarding Mistakes to Avoid at All Costs
If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
How to Best Utilize Your Positive Customer Feedback
To thrive in a competitive market, you must understand and highlight your company's strengths.
5 Proven Ways to Create Long-Lasting Customer Relationships
There are tools and processes you can incorporate to support your customers every step of the way.
Don't Drive Your Business Without Data
When you have good information about your customers, innovation can result.
Navdy, the 'Google Glass for Your Car,' Raises $6.5 Million
The company's head-up display lets drivers interact with their phones while never taking their eyes off the road.
This Horribly Insensitive Marketing Campaign Is Everything Marketing Shouldn't Be
An airport parking reservations site recently used the death of a man at Chicago's O'Hare airport as an opportunity to promote its service. Customers were outraged. As they should have been.
How Customer Feedback Can Stymie Innovation
Empathetically observing customers use your product to solve their problem yields far better innovative ideas than simply asking for suggestions.
5 Tips for Building Adaptivity Into Your Business Model
No startup business plan is so good that it anticipates every twist and change in the market and customer demand. To thrive, anticipate the unknown.
How Are Your Visitors Engaging With Your Website?
Just having information on your website isn't enough. You need to ensure the important content is prominent and then take action to measure user engagement.
4 Steps to Identifying -- and Engaging – Your Core Customers
For a startup to succeed, it is imperative that an entrepreneur establishes criteria for customer selection. Done correctly, it can provide a scalable sales model, focus resources and establish an ongoing process to deal with change.
The Customer Is Mostly Wrong
When it comes to a product's vision, turn the popular idiom on its head. Customers are often poor judges of their own needs.
Analytics Offers a View Into How Customers Experience Your Product
Here's the roadmap a data company uses when advising their customers how to utilize their numbers.
Social Media Marketing
A Day in the Life of a Successful Social-Media Strategy
Success isn't dependent on some X-factor or trick, but on consistency, connection and a little creativity.
5 Predictions About the Growing Power of Online Customer Reviews
The influence of a single customer's opinion will continue to grow in sync with the pervasiveness of social media.
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