Customer Feedback

News and Articles About Customer Feedback

Angry Client? Listen and Keep Your Cool.

Dealing with disgruntled clients is part of what it takes to run a business. But it can be draining. Here are a few ways to deal with these unhappy folks.

'Funded' Doesn't Necessarily Mean 'Validated'

While an absence of funding can feel discouraging, don't let investment serve as the sole barometer for the worth of your enterprise.

3 Simple Steps to Getting Feedback for Your App -- Fast

Here's how you can screen, recruit and reach people efficiently to get input on your new app or service.

Bring Traffic to Your Site With These 4 Blogging Alternatives

Is writing not your shtick? Here are four options for producing SEO-friendly content that requires minimum writing skills.

Listen Up: How to Respond to Customer Complaints

Set up the proper processes to receive feedback in advance for sustained positive outcomes.

Yelp Listings, Reviews to Be Featured in Yahoo Search Results

With the partnership, Yahoo's data on local businesses is about to get a lot more detailed.

Why You Should Sell First, Build Later

For our series The Grind, the founder of Alumnify explains why his philosophy is sell, sell, sell and not launch quickly.

Why You Should Let Customers Help Mold Your Company

Feedback could lead to valuable lessons and even new product ideas.

Warby Parker Founder Looking to Take on Big-Name Grooming Companies With Niche Offerings

After co-founding Warby Parker, Jeff Raider is hoping to find success again with his newest endeavor, Harry's.

9 in 10 Customers Will Switch to the Competition If You Don't Treat Them Well (Infographic)

Here's a look at customer satisfaction rates across industries and why those rates matter.

Facebook Co-Founder Chris Hughes: User Feedback Is Everything

The co-founder of Facebook and editor-in-chief of The New Republic pays attention to how users are responding to a product, and then tweaks accordingly.

The Golden Rule of Starting Up: Product-Market Fit

Ideas are a dime a dozen. But to be successful, your product needs to be something customers want. Here are a few tips on how to ensure you satisfy product-market fit.

Like McDonald's Before It, JPMorgan Suffers a Hashtag Hijacking on Twitter

Amid bad press and federal scrutiny, the nation's largest bank needed a publicity win. But it got just the opposite.

How to Handle Negative Online Reviews

Our PR expert Ivan Ristic discusses how businesses should handle negative comments on social media and review sites like Yelp.

SoulCycle's Secret to Turning Customers into Die-Hard Fans

It's possible to build a cult-like following for your brand. Here's how.

Yelp Co-Founder: 'There Has Never Been Any Amount of Money You Could Pay Us to Manipulate Reviews'

During a recent reddit AMA, Jeremy Stoppelman fielded questions from business owners about the site's alleged poor practices.

A Year Later, Microsoft Finally Releases Windows 8.1 Update to Appease Angry, Confused Customers

The free update offers customers more flexibility and customization, improved security and more robust cloud integration.

How to Take Control of Your Business' Online Reputation

Four tips you can implement today to improve your ratings on review sites.

Yahoo Updates Email, Users Freak Out

Tens of thousands of Yahoo email users have taken to online forums to protest changes to the Yahoo email design.

My New Restaurant Has Rave Reviews, But Business Is Slowing Down Dramatically. Why?

A new train-themed restaurant started off well, but the number of diners on board is dropping. Ask Entrepreneur's expert offers advice to help this business get back on track.

4 Ways to Turn Social-Media Fans Into Raving, Loyal Customers

With a little bit of focus, companies can convert casual fans into powerful brand advocates.

Why Your Customers' Cravings Are Your Key to Success

Knowing what customers want and delivering will help you gain market share fast. Here's how.

New York Cracks Down on Companies That Buy Fake Online Reviews

Nearly 20 small businesses fined $350,000 for engaging in the deceptive practice on sites such as Yelp and Google Local.

Hotel Loyalty Programs: Loyalty Not Required

Savvy travelers are discovering the benefits of instant rewards at a growing number of hotel chains.

Angry Customer Used Promoted Tweets to Chastise British Airways

A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.

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