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Today's Most Read
Mark Zuckerberg: I Would Only Hire Someone to Work For Me If I Would Work For Them
Don't Fall for These 12 Mental Money Traps
Avoid These 3 Big Mistakes I Made as a First-Time Entrepreneur
8 Tips for Young Entrepreneurs Forged From Launching 5 Startups
Mark Cuban: Why This Tech Bubble Is Worse Than the Tech Bubble of 2000
News and Articles About Customer Feedback
Find the Courage and Ask Some Clients How Your Company Can Improve
To get a clear picture of what you're doing well and what you can do better, skip the big data and high-rent consultants. Your customers will tell you, if you just ask.
What to Do When You Lose a Client
Losing a client is a disappointment. But it can also be a growth opportunity if you truly listen, learn, and embrace the new possibilities that present themselves.
6 Qualities Smart Businesses Strive to Embody
These days, it's not enough to have a product or service people like and treat your customers well.
Leverage Honest Reviews to Rack Up New Customers
Candid feedback from past clients can prompt potential buyers to move forward with a purchase.
Apologizing Is Not Great Customer Service, Only Fixing the Problem Is
Research shows people grow impatient repeatedly hearing "I'm sorry'' while waiting for a solution. Actions really do speak louder than words.
3 Critical Questions Executives Must Ask to Elicit Feedback
By building a culture of candor, you get an honest assessment of your leadership skills without employees being worried about possible negative ramifications.
7 Steps to a New Image for Your Small Business Without Spending Much
A bit of color, tweak the logo, optimize for mobile and, voila! It's a fresh new look.
7 Common Customer Onboarding Mistakes to Avoid at All Costs
If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
How to Best Utilize Your Positive Customer Feedback
To thrive in a competitive market, you must understand and highlight your company's strengths.
5 Proven Ways to Create Long-Lasting Customer Relationships
There are tools and processes you can incorporate to support your customers every step of the way.
Don't Drive Your Business Without Data
When you have good information about your customers, innovation can result.
Navdy, the 'Google Glass for Your Car,' Raises $6.5 Million
The company's head-up display lets drivers interact with their phones while never taking their eyes off the road.
This Horribly Insensitive Marketing Campaign Is Everything Marketing Shouldn't Be
An airport parking reservations site recently used the death of a man at Chicago's O'Hare airport as an opportunity to promote its service. Customers were outraged. As they should have been.
How Customer Feedback Can Stymie Innovation
Empathetically observing customers use your product to solve their problem yields far better innovative ideas than simply asking for suggestions.
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