News and Articles About Customer Feedback
The free update offers customers more flexibility and customization, improved security and more robust cloud integration.
Four tips you can implement today to improve your ratings on review sites.
Tens of thousands of Yahoo email users have taken to online forums to protest changes to the Yahoo email design.
A new train-themed restaurant started off well, but the number of diners on board is dropping. Ask Entrepreneur's expert offers advice to help this business get back on track.
With a little bit of focus, companies can convert casual fans into powerful brand advocates.
Knowing what customers want and delivering will help you gain market share fast. Here's how.
Nearly 20 small businesses fined $350,000 for engaging in the deceptive practice on sites such as Yelp and Google Local.
Savvy travelers are discovering the benefits of instant rewards at a growing number of hotel chains.
A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.
Join our live discussion about best digital marketing tips with experts Joanna Lord and Brian Honigman, hosted by Entrepreneur's Jason Fell.
A new round of consumer alerts will be posted on business pages that Yelp suspects of gaming its review system.
Read about how to stay calm in a crisis, respond to negative comments, handle things personally and more.
Although traditional scientific polling isn't going anywhere, a new method of gauging consumer sentiment has arrived.
The co-founder of OrigAudio Jason Lucash discusses how listening to customers led to a change in product strategy and a major bump in revenue.
Join our live discussion about best digital marketing tips with experts Jason Falls and John Jantsch, hosted by Entrepreneur's Jason Fell.
The social-review site's massive growth can be attributed to an influx of advertisers, an analyst says.
Appeal drudges up accusations of review rigging, tilting the site's rating system.
With these tools, you can turn customer-generated social content into marketing for your business.
Pepsi's first chief design officer, Mauro Porcini, encourages leaders to transform their approach to design thinking.
Answers to these questions can help you determine your product's core value to customers.
Some business owners are expressing anger and confusion over the site's system for filtering reviews.
Student entrepreneur Will Caldwell on the taking critiques in stride and using that feedback to help improve a business.
A look at the strategies some entrepreneurs are using when generating and making the most of their customers' comments.
Expert advice from panelists at New York's Social Media Week.