News and Articles About Customer feedback
BY Jason FellPopular user-review site launches Consumer Alert system to crack down on companies paying for reviews.
BY Brian BallanAfter glowing reviews from his family, student entrepreneur Brian Ballan sought the truth from objective strangers.
BY Gwen MoranWhat the Food Network host learned about listening to his customers after he lost his first restaurant in a fire.
BY Carol TiceMany startups fail because their founders don't take the time to talk to potential customers before opening. Here are a few tips on getting feedback effectively.
BY Mark CubanThe billionaire tech entrepreneur explains how bowing to your customers' every request can stunt innovation.
BY Carol TiceLooking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.
BY Carol TiceMovie-rental company Netflix raised its prices last week, and its customers have set the Internet aflame with their ire. Here are six lessons for business owners from this pricing debacle.