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News and Articles About Customer Feedback
Launching a Business
6 Things That Aspiring Entrepreneurs Must Consider and Do
Leaders of startups can set out to try make the world better by refining their new product so their venture survives.
Peter S. Cohan
Minimize the Impact of Your Mistakes With These 6 Strategies
Yes, mistakes will be made. But you do have some degree of control over how much they affect your business.
Hello? Can You Listen?
Today's shopper wants to be heard, but today's manufacturers have big mouths and little ears.
4 Strategies to Keep Customers Coming Back
A social-media complaint can cost a company millions and a review shape a restaurant's fortune. Find out ways that consumer feedback can shape product decisions.
Social Media Marketing
5 Social-Media Sources of Testimonials for Your Business
By monitoring your public posts and encouraging your fans to share what they value about your company's product or service, you'll build a strong portfolio of credible recommendations.
Successful Entrepreneurs Challenge Themselves. Here's 5 Ways to Do That.
In today's world, you need to be current, mentally fit and actively involved in running your business.
The Future of Customer Loyalty
Is your business ready for customer loyalty 3.0?
Will Big Companies Follow Microsoft's Lead and Make It Harder for Startups to Win?
A large player starts to get wise to the ways of newcomers that are experimenting rapidly.
Peter S. Cohan
Here's How to Tell a Buyer He's Wrong -- Without Losing the Business
'The customer is always right' no longer holds true.
What Consumers Want -- and Don't Want -- From the Internet of Things (Infographic)
As more and more connected smart devices pour into the market, here's what we hope for and dread.
Utilize Technology to Build Intimate Customer Communities
The latest developments allow businesses to cut out the middlemen and establish a direct line to the people that matter most.
4 Key Lessons From a Startup's Spectacular Failure
Israeli electric car company Better Place made several mistakes that by themselves wouldn't have spelled disaster. Combined though, they spelled calamity.
How We Use Twitter to Build Products People Love
This simple change can help you feel closer to your customers and create better solutions to their problems.
Customers Demand These 2 Fundamental Aspects of Authentic Brands
A recent survey of 12,000 people revealed the companies they believe to be most genuine possess these two traits.
Today's Most Read
How to Live Rent-Free While Building Your Business
20 Quotes to Help Motivate You to Hustle Like Never Before
10 Reasons You're Not a Millionaire -- Yet
Robert Herjavec: 'The World Doesn't Reward Mediocrity.'
5 Preventable Disasters That Have Ruined Countless Startups
Starting a Business
Reprints & Licensing
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