Customer Feedback

7 Ways to Ensure Success and Profitability When Starting a Business
Small Business - Big Impact

7 Ways to Ensure Success and Profitability When Starting a Business

Today's successful entrepreneurs start their businesses backwards.
Geoff Woods
The Tools and Strategies You Need to Track Every Important Social Conversation
Customer Feedback

The Tools and Strategies You Need to Track Every Important Social Conversation

In order for companies and brands to excel at responding to their audience in a genuine way, they must first excel at social listening.
4 Reasons You're Lucky That Angry Customer Is Yelling at You
Customer Service

4 Reasons You're Lucky That Angry Customer Is Yelling at You

Listening to unhappy customers is a hard but valuable way to learn how to improve your business and better than them disparaging you on social media.
Rohan Ayyar
Bringing a 'Customer-Centric' Focus to Life at Your Company
Customer Relationship Management

Bringing a 'Customer-Centric' Focus to Life at Your Company

As Don Peppers and Martha Rogers wrote, "Without customers, you don't have a business. You have a hobby."
Alex Raymond
6 Strategies for Getting Really Great Customer Service
Customer Service

6 Strategies for Getting Really Great Customer Service

You'll never have to suffer through that surly waiter again.
Chip R. Bell
9 of the Biggest Complaints About the Apple Watch So Far
Apple Watch

9 of the Biggest Complaints About the Apple Watch So Far

The smartwatch has only been available for a little more than a week, but early adopters and reviewers have already pointed out some of its shortcomings.
Lisa Eadicicco
5 Ways to Know If Your Business Idea Is Brilliant or a Bust
Small Business - Big Impact

5 Ways to Know If Your Business Idea Is Brilliant or a Bust

No matter how great the concept, you need real-world feedback to see if your startup will fly. Here's how to get it.
Paula Andruss
The Airlines and Hotels That Rank Highest for Customer Service
Customer Satisfaction

The Airlines and Hotels That Rank Highest for Customer Service

Which companies came out on top? Find out here.
5 Essentials for Achieving Long-Term Success in the Tech Sector
Tech Startups

5 Essentials for Achieving Long-Term Success in the Tech Sector

Attrition for tech startups is wholesale, so a company that has adapted and prospered for more than 30 years is worth studying.
Ben Rosenberg
How to Talk to Your Angriest Customers
Customer Service

How to Talk to Your Angriest Customers

Oftentimes, a negative experience can be salvaged and turned into an opportunity.
Gregory Ciotti
Test Drive These 4 Elements to Increase Mobile App Traction
Apps

Test Drive These 4 Elements to Increase Mobile App Traction

If you're relentless in optimizing these components of your product, it will be superior and find a bigger audience.
Rahul Varshneya
4 Signs Your Startup Has Officially Matured Into an Established Enterprise
Ready To Launch

4 Signs Your Startup Has Officially Matured Into an Established Enterprise

While every business begins its life as a startup, here's how to determine that you're on the growth path.
John Boitnott
How to Respond to Bad Reviews to Build Customer Loyalty
Customer Engagement

How to Respond to Bad Reviews to Build Customer Loyalty

Here's what to do when your business gets slammed on Yelp or other review sites.
Brett Relander
Show Your Work: Letting a Great Product Sell Itself
Marketing Strategies

Show Your Work: Letting a Great Product Sell Itself

There is a fundamental difference between simply using a product versus using a product where you also know its history and how it was conceived. The latter elicits an emotional connection.
Paul Jun