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A Year Later, Microsoft Finally Releases Windows 8.1 Update to Appease Angry, Confused Customers

A Year Later, Microsoft Finally Releases Windows 8.1 Update to Appease Angry, Confused Customers

The free update offers customers more flexibility and customization, improved security and more robust cloud integration.
How to Take Control of Your Business' Online Reputation

How to Take Control of Your Business' Online Reputation

Four tips you can implement today to improve your ratings on review sites.
Yahoo Updates Email, Users Freak Out

Yahoo Updates Email, Users Freak Out

Tens of thousands of Yahoo email users have taken to online forums to protest changes to the Yahoo email design.
My New Restaurant Has Rave Reviews, But Business Is Slowing Down Dramatically. Why?

My New Restaurant Has Rave Reviews, But Business Is Slowing Down Dramatically. Why?

A new train-themed restaurant started off well, but the number of diners on board is dropping. Ask Entrepreneur's expert offers advice to help this business get back on track.
4 Ways to Turn Social-Media Fans Into Raving, Loyal Customers

4 Ways to Turn Social-Media Fans Into Raving, Loyal Customers

With a little bit of focus, companies can convert casual fans into powerful brand advocates.
Why Your Customers' Cravings Are Your Key to Success

Why Your Customers' Cravings Are Your Key to Success

Knowing what customers want and delivering will help you gain market share fast. Here's how.
New York Cracks Down on Companies That Buy Fake Online Reviews

New York Cracks Down on Companies That Buy Fake Online Reviews

Nearly 20 small businesses fined $350,000 for engaging in the deceptive practice on sites such as Yelp and Google Local.
Hotel Loyalty Programs: Loyalty Not Required

Hotel Loyalty Programs: Loyalty Not Required

Savvy travelers are discovering the benefits of instant rewards at a growing number of hotel chains.
Angry Customer Used Promoted Tweets to Chastise British Airways

Angry Customer Used Promoted Tweets to Chastise British Airways

A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.
When It Comes to Customer Loyalty, Be Fun, Passionate and Stay Classy

When It Comes to Customer Loyalty, Be Fun, Passionate and Stay Classy

Join our live discussion about best digital marketing tips with experts Joanna Lord and Brian Honigman, hosted by Entrepreneur's Jason Fell.
Yelp: We Won't Stand for Businesses That Pay for Fake Reviews

Yelp: We Won't Stand for Businesses That Pay for Fake Reviews

A new round of consumer alerts will be posted on business pages that Yelp suspects of gaming its review system.

Look at Problems From an Outsider's POV and 4 More Business Tips From the Week

Read about how to stay calm in a crisis, respond to negative comments, handle things personally and more.
Hot or Not: Social Polling Startups Take the Temperature of the Masses

Hot or Not: Social Polling Startups Take the Temperature of the Masses

Although traditional scientific polling isn't going anywhere, a new method of gauging consumer sentiment has arrived.

How Pivoting Helped This Startup Win Over Nordstrom

The co-founder of OrigAudio Jason Lucash discusses how listening to customers led to a change in product strategy and a major bump in revenue.
When Dealing With Negative Comments Online, Be Kind, Compassionate and Diplomatic

When Dealing With Negative Comments Online, Be Kind, Compassionate and Diplomatic

Join our live discussion about best digital marketing tips with experts Jason Falls and John Jantsch, hosted by Entrepreneur's Jason Fell.
Yelp Posts Massive Earnings Increase But Still Hasn't Turned a Profit

Yelp Posts Massive Earnings Increase But Still Hasn't Turned a Profit

The social-review site's massive growth can be attributed to an influx of advertisers, an analyst says.
Angry Business Owners Appeal Yelp Ruling Over Alleged Extortion

Angry Business Owners Appeal Yelp Ruling Over Alleged Extortion

Appeal drudges up accusations of review rigging, tilting the site's rating system.
3 Content Aggregation Tools for Social Media Marketing

3 Content Aggregation Tools for Social Media Marketing

With these tools, you can turn customer-generated social content into marketing for your business.

How to Inspire a Culture of Innovation

Pepsi's first chief design officer, Mauro Porcini, encourages leaders to transform their approach to design thinking.

Questions Startups Must Ask Their Most Engaged Users

Answers to these questions can help you determine your product's core value to customers.
Yelp Continues to Defend Against Claims of Review Manipulation

Yelp Continues to Defend Against Claims of Review Manipulation

Some business owners are expressing anger and confusion over the site's system for filtering reviews.

How to Turn Criticism into the Ultimate Startup Motivator

Student entrepreneur Will Caldwell on the taking critiques in stride and using that feedback to help improve a business.
3 Ethical Ways to Boost Positive Online Reviews

3 Ethical Ways to Boost Positive Online Reviews

A look at the strategies some entrepreneurs are using when generating and making the most of their customers' comments.
4 Quick Tips for Using Social Media for Customer Service

4 Quick Tips for Using Social Media for Customer Service

Expert advice from panelists at New York's Social Media Week.

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