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Small Business - Big Impact
7 Ways to Ensure Success and Profitability When Starting a Business
Today's successful entrepreneurs start their businesses backwards.
The Tools and Strategies You Need to Track Every Important Social Conversation
In order for companies and brands to excel at responding to their audience in a genuine way, they must first excel at social listening.
4 Reasons You're Lucky That Angry Customer Is Yelling at You
Listening to unhappy customers is a hard but valuable way to learn how to improve your business and better than them disparaging you on social media.
Customer Relationship Management
Bringing a 'Customer-Centric' Focus to Life at Your Company
As Don Peppers and Martha Rogers wrote, "Without customers, you don't have a business. You have a hobby."
6 Strategies for Getting Really Great Customer Service
You'll never have to suffer through that surly waiter again.
Chip R. Bell
9 of the Biggest Complaints About the Apple Watch So Far
The smartwatch has only been available for a little more than a week, but early adopters and reviewers have already pointed out some of its shortcomings.
Small Business - Big Impact
5 Ways to Know If Your Business Idea Is Brilliant or a Bust
No matter how great the concept, you need real-world feedback to see if your startup will fly. Here's how to get it.
The Airlines and Hotels That Rank Highest for Customer Service
Which companies came out on top? Find out here.
5 Essentials for Achieving Long-Term Success in the Tech Sector
Attrition for tech startups is wholesale, so a company that has adapted and prospered for more than 30 years is worth studying.
How to Talk to Your Angriest Customers
Oftentimes, a negative experience can be salvaged and turned into an opportunity.
Test Drive These 4 Elements to Increase Mobile App Traction
If you're relentless in optimizing these components of your product, it will be superior and find a bigger audience.
Ready To Launch
4 Signs Your Startup Has Officially Matured Into an Established Enterprise
While every business begins its life as a startup, here's how to determine that you're on the growth path.
How to Respond to Bad Reviews to Build Customer Loyalty
Here's what to do when your business gets slammed on Yelp or other review sites.
Show Your Work: Letting a Great Product Sell Itself
There is a fundamental difference between simply using a product versus using a product where you also know its history and how it was conceived. The latter elicits an emotional connection.
Super Bowl 50: The Business of the Big Game
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