Customer Feedback

News and Articles About Customer Feedback

3 Steps to Determine Product-Market Fit
Product-Market fit

3 Steps to Determine Product-Market Fit

For entrepreneurs to succeed, they need to figure out consumers' needs and develop a product to solve these issues. Here are a few steps to help you determine product-market fit.
Will Caldwell
Ask Your Employees These 4 Simple Questions to Elicit Productive Feedback
Productivity

Ask Your Employees These 4 Simple Questions to Elicit Productive Feedback

To improve employee engagement and make positive changes in the workplace, leaders should be asking employees for their honest opinion about what is working -- or not working -- in the organization.
Susan Steinbrecher
Presented by
3 Powerful Ways to Say 'Thank You'
Communications

3 Powerful Ways to Say 'Thank You'

A simple note of appreciation can go a long way with employees and clients alike. Here's how to do it right.
Maria Elena Duron
Giving Customers More Than They Asked for Is Too Much of a Good Thing
Customer Service

Giving Customers More Than They Asked for Is Too Much of a Good Thing

Great customer service is the cornerstone of success. Redundant customer service is a waste of your time and money.
Andrew Miller
Your Secret Resource to Get a Better Product: Customer Service
Customer Service

Your Secret Resource to Get a Better Product: Customer Service

Move beyond the minimum viable product with the help of your staff to develop the most valuable product.
Treat Your Customers Like You Love Them (Why Wouldn't You?)
Customer Service

Treat Your Customers Like You Love Them (Why Wouldn't You?)

Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
Stephen Key
Get and Stay Ahead of the Competition With These 3 Tools
Competition

Get and Stay Ahead of the Competition With These 3 Tools

If Navy SEALs training teaches you anything, it's that you need every advantage you can get to be elite.
Jeff Boss
Most Companies Don't Get How Customer Service on Social Media Works
Customer Service

Most Companies Don't Get How Customer Service on Social Media Works

A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so.
Kristin Clifford
4 Steps to Knowing What Your Customers Want Better Than They Do
Big Data

4 Steps to Knowing What Your Customers Want Better Than They Do

Analyzing customer data is just more proof of what we've always known. Actions really do speak louder than words
Joseph Pigato
Customer-Service Lessons to Glean From Comcast's Snafu
Customer Service

Customer-Service Lessons to Glean From Comcast's Snafu

Make your client-support process a win for all involved, not excluding those answering the phones.
Tomas Gorny
Delivered by
You're No Little Fish: Stand Out by Dominating Content Marketing
Content marketing

You're No Little Fish: Stand Out by Dominating Content Marketing

Using content is cheaper and more effective than traditional advertising. Here are three things your strategy should entail.
Eric Siu
Before You Prototype a Tech Product, Ask These 5 Questions
Customer Feedback

Before You Prototype a Tech Product, Ask These 5 Questions

The impulse may be to rush to market, but taking the time to understand your potential customers will go a long way.
Sam Gaddis
Winning is Simpler When You Don't Complicate Things
Growth Strategies

Winning is Simpler When You Don't Complicate Things

If you're not getting the results you want and feel like your business is in a slump, you've probably just gotten away from your fundamentals.
John Brubaker
Bot or Person? The Customer Automation Conundrum.
Marketing Automation

Bot or Person? The Customer Automation Conundrum.

Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.
Larry Alton