$1 an issue
Switch back to your default edition.
This content is tailored to our readers in
Make it your default.
News and Articles About Customer Feedback
Apologizing Is Not Great Customer Service, Only Fixing the Problem Is
Research shows people grow impatient repeatedly hearing "I'm sorry'' while waiting for a solution. Actions really do speak louder than words.
3 Critical Questions Executives Must Ask to Elicit Feedback
By building a culture of candor, you get an honest assessment of your leadership skills without employees being worried about possible negative ramifications.
7 Steps to a New Image for Your Small Business Without Spending Much
A bit of color, tweak the logo, optimize for mobile and, voila! It's a fresh new look.
7 Common Customer Onboarding Mistakes to Avoid at All Costs
If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
How to Best Utilize Your Positive Customer Feedback
To thrive in a competitive market, you must understand and highlight your company's strengths.
5 Proven Ways to Create Long-Lasting Customer Relationships
There are tools and processes you can incorporate to support your customers every step of the way.
Don't Drive Your Business Without Data
When you have good information about your customers, innovation can result.
Navdy, the 'Google Glass for Your Car,' Raises $6.5 Million
The company's head-up display lets drivers interact with their phones while never taking their eyes off the road.
This Horribly Insensitive Marketing Campaign Is Everything Marketing Shouldn't Be
An airport parking reservations site recently used the death of a man at Chicago's O'Hare airport as an opportunity to promote its service. Customers were outraged. As they should have been.
How Customer Feedback Can Stymie Innovation
Empathetically observing customers use your product to solve their problem yields far better innovative ideas than simply asking for suggestions.
Jeff Dyer and Nathan Furr
5 Tips for Building Adaptivity Into Your Business Model
No startup business plan is so good that it anticipates every twist and change in the market and customer demand. To thrive, anticipate the unknown.
How Are Your Visitors Engaging With Your Website?
Just having information on your website isn't enough. You need to ensure the important content is prominent and then take action to measure user engagement.
4 Steps to Identifying -- and Engaging – Your Core Customers
For a startup to succeed, it is imperative that an entrepreneur establishes criteria for customer selection. Done correctly, it can provide a scalable sales model, focus resources and establish an ongoing process to deal with change.
The Customer Is Mostly Wrong
When it comes to a product's vision, turn the popular idiom on its head. Customers are often poor judges of their own needs.
Today's Most Read
How This Entrepreneur Went From Dead Broke to Mega Influencer in One Year
12 Documentaries on Netflix That Will Make You Smarter About Business
10 Behaviors of Unstoppable Entrepreneurs
The 10 Most Influential Leaders in Tech Right Now
5 Horrible Traits That Push People Away
Starting a Business
Reprints & Licensing
© 2015 Entrepreneur Media, Inc.
This ad will close in