News and Articles About Customer Feedback
A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.
Join our live discussion about best digital marketing tips with experts Joanna Lord and Brian Honigman, hosted by Entrepreneur's Jason Fell.
A new round of consumer alerts will be posted on business pages that Yelp suspects of gaming its review system.
Read about how to stay calm in a crisis, respond to negative comments, handle things personally and more.
Although traditional scientific polling isn't going anywhere, a new method of gauging consumer sentiment has arrived.
The co-founder of OrigAudio Jason Lucash discusses how listening to customers led to a change in product strategy and a major bump in revenue.
Join our live discussion about best digital marketing tips with experts Jason Falls and John Jantsch, hosted by Entrepreneur's Jason Fell.
The social-review site's massive growth can be attributed to an influx of advertisers, an analyst says.
Appeal drudges up accusations of review rigging, tilting the site's rating system.
With these tools, you can turn customer-generated social content into marketing for your business.
Pepsi's first chief design officer, Mauro Porcini, encourages leaders to transform their approach to design thinking.
Answers to these questions can help you determine your product's core value to customers.
Some business owners are expressing anger and confusion over the site's system for filtering reviews.
Student entrepreneur Will Caldwell on the taking critiques in stride and using that feedback to help improve a business.
A look at the strategies some entrepreneurs are using when generating and making the most of their customers' comments.
Expert advice from panelists at New York's Social Media Week.
Scott Monty shares the auto giant's secret to success at New York's Social Media Week.
A flexible response to a customer's needs plants a vineyard's new direction.
Hotels that cater to business people would do well to pay heed to these common gripes.
Taking to social media to address customer service issues is a great opportunity for brands.
Love it or hate it, Yelp is one of the most widely used and respected search and review services among consumers. Some tips for making your business stand out.
Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media.
Crowdfunding platforms like Kickstarter offer more than money. With the right approach, young entrepreneurs can also gain valuable market insights.
How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
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