News and Articles About Customer Feedback
Scott Monty shares the auto giant's secret to success at New York's Social Media Week.
A flexible response to a customer's needs plants a vineyard's new direction.
Hotels that cater to business people would do well to pay heed to these common gripes.
Taking to social media to address customer service issues is a great opportunity for brands.
Love it or hate it, Yelp is one of the most widely used and respected search and review services among consumers. Some tips for making your business stand out.
Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media.
Crowdfunding platforms like Kickstarter offer more than money. With the right approach, young entrepreneurs can also gain valuable market insights.
How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
Modria, a conflict-resolution platform built from eBay and PayPal software, seeks to resolve disputes between consumers and businesses.
Popular user-review site launches Consumer Alert system to crack down on companies paying for reviews.
Consider these three steps for turning a negative review into a positive outcome.
A guru of entrepreneurship tunes into her customers' concerns, and leaves a lasting impression.
After glowing reviews from his family, student entrepreneur Brian Ballan sought the truth from objective strangers.
How to create a focused, topic-driven community and better connect to clients and customers.
Expert advice for finding a product distributor: listen to your customers.
What the Food Network host learned about listening to his customers after he lost his first restaurant in a fire.
Audience research can help you create the kind of online content that your customers value and rank higher in search results.
Here's how to improve the ways you measure loyalty and make it a higher priority with employees.
Innovative software empowers franchise owners to respond to customer reviews instantly.
Many startups fail because their founders don't take the time to talk to potential customers before opening. Here are a few tips on getting feedback effectively.
You may not want to hear it, but getting your customers' feedback is vital.
Entrepreneurs share their best strategies for turning existing clients into the most loyal ones.
The billionaire tech entrepreneur explains how bowing to your customers' every request can stunt innovation.
Consider this advice for getting customer feedback over Facebook and Twitter.
Napkin Labs gives businesses access to crowdsourcing and some big ideas from their most devoted fans. Consider this case study with a Boulder, Colo., startup.