Customer Feedback

News and Articles About Customer Feedback

Angry Customer Used Promoted Tweets to Chastise British Airways

A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.

When It Comes to Customer Loyalty, Be Fun, Passionate and Stay Classy

Join our live discussion about best digital marketing tips with experts Joanna Lord and Brian Honigman, hosted by Entrepreneur's Jason Fell.

Yelp: We Won't Stand for Businesses That Pay for Fake Reviews

A new round of consumer alerts will be posted on business pages that Yelp suspects of gaming its review system.

Look at Problems From an Outsider's POV and 4 More Business Tips From the Week

Read about how to stay calm in a crisis, respond to negative comments, handle things personally and more.

Hot or Not: Social Polling Startups Take the Temperature of the Masses

Although traditional scientific polling isn't going anywhere, a new method of gauging consumer sentiment has arrived.

How Pivoting Helped This Startup Win Over Nordstrom

The co-founder of OrigAudio Jason Lucash discusses how listening to customers led to a change in product strategy and a major bump in revenue.

When Dealing With Negative Comments Online, Be Kind, Compassionate and Diplomatic

Join our live discussion about best digital marketing tips with experts Jason Falls and John Jantsch, hosted by Entrepreneur's Jason Fell.

Yelp Posts Massive Earnings Increase But Still Hasn't Turned a Profit

The social-review site's massive growth can be attributed to an influx of advertisers, an analyst says.

Angry Business Owners Appeal Yelp Ruling Over Alleged Extortion

Appeal drudges up accusations of review rigging, tilting the site's rating system.

3 Content Aggregation Tools for Social Media Marketing

With these tools, you can turn customer-generated social content into marketing for your business.

How to Inspire a Culture of Innovation

Pepsi's first chief design officer, Mauro Porcini, encourages leaders to transform their approach to design thinking.

Questions Startups Must Ask Their Most Engaged Users

Answers to these questions can help you determine your product's core value to customers.

Yelp Continues to Defend Against Claims of Review Manipulation

Some business owners are expressing anger and confusion over the site's system for filtering reviews.

How to Turn Criticism into the Ultimate Startup Motivator

Student entrepreneur Will Caldwell on the taking critiques in stride and using that feedback to help improve a business.

3 Ethical Ways to Boost Positive Online Reviews

A look at the strategies some entrepreneurs are using when generating and making the most of their customers' comments.

4 Quick Tips for Using Social Media for Customer Service

Expert advice from panelists at New York's Social Media Week.

3 Social Media Lessons from Ford

Scott Monty shares the auto giant's secret to success at New York's Social Media Week.

How to Really Listen to Your Customers

A flexible response to a customer's needs plants a vineyard's new direction.

5 Problems With Business Hotels (and How to Solve Them)

Hotels that cater to business people would do well to pay heed to these common gripes.

The Power of Social Customer Service

Taking to social media to address customer service issues is a great opportunity for brands.

5 Steps to Getting Your Business Ranked on Yelp

Love it or hate it, Yelp is one of the most widely used and respected search and review services among consumers. Some tips for making your business stand out.

Web Startup Helps Track Customer Reviews

Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media.

Crowdfunding for Startup Capital -- And Market Intel

Crowdfunding platforms like Kickstarter offer more than money. With the right approach, young entrepreneurs can also gain valuable market insights.

What to Do When Customers Get Mean on Social Media

How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.

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