Customer Feedback

News and Articles About Customer Feedback

Facebook Co-Founder Chris Hughes: User Feedback Is Everything

The co-founder of Facebook and editor-in-chief of The New Republic pays attention to how users are responding to a product, and then tweaks accordingly.

The Golden Rule of Starting Up: Product-Market Fit

Ideas are a dime a dozen. But to be successful, your product needs to be something customers want. Here are a few tips on how to ensure you satisfy product-market fit.

Like McDonald's Before It, JPMorgan Suffers a Hashtag Hijacking on Twitter

Amid bad press and federal scrutiny, the nation's largest bank needed a publicity win. But it got just the opposite.

How to Handle Negative Online Reviews

Our PR expert Ivan Ristic discusses how businesses should handle negative comments on social media and review sites like Yelp.

SoulCycle's Secret to Turning Customers into Die-Hard Fans

It's possible to build a cult-like following for your brand. Here's how.

Yelp Co-Founder: 'There Has Never Been Any Amount of Money You Could Pay Us to Manipulate Reviews'

During a recent reddit AMA, Jeremy Stoppelman fielded questions from business owners about the site's alleged poor practices.

A Year Later, Microsoft Finally Releases Windows 8.1 Update to Appease Angry, Confused Customers

The free update offers customers more flexibility and customization, improved security and more robust cloud integration.

How to Take Control of Your Business' Online Reputation

Four tips you can implement today to improve your ratings on review sites.

Yahoo Updates Email, Users Freak Out

Tens of thousands of Yahoo email users have taken to online forums to protest changes to the Yahoo email design.

My New Restaurant Has Rave Reviews, But Business Is Slowing Down Dramatically. Why?

A new train-themed restaurant started off well, but the number of diners on board is dropping. Ask Entrepreneur's expert offers advice to help this business get back on track.

4 Ways to Turn Social-Media Fans Into Raving, Loyal Customers

With a little bit of focus, companies can convert casual fans into powerful brand advocates.

Why Your Customers' Cravings Are Your Key to Success

Knowing what customers want and delivering will help you gain market share fast. Here's how.

New York Cracks Down on Companies That Buy Fake Online Reviews

Nearly 20 small businesses fined $350,000 for engaging in the deceptive practice on sites such as Yelp and Google Local.

Hotel Loyalty Programs: Loyalty Not Required

Savvy travelers are discovering the benefits of instant rewards at a growing number of hotel chains.

Angry Customer Used Promoted Tweets to Chastise British Airways

A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.

When It Comes to Customer Loyalty, Be Fun, Passionate and Stay Classy

Join our live discussion about best digital marketing tips with experts Joanna Lord and Brian Honigman, hosted by Entrepreneur's Jason Fell.

Yelp: We Won't Stand for Businesses That Pay for Fake Reviews

A new round of consumer alerts will be posted on business pages that Yelp suspects of gaming its review system.

Look at Problems From an Outsider's POV and 4 More Business Tips From the Week

Read about how to stay calm in a crisis, respond to negative comments, handle things personally and more.

Hot or Not: Social Polling Startups Take the Temperature of the Masses

Although traditional scientific polling isn't going anywhere, a new method of gauging consumer sentiment has arrived.

How Pivoting Helped This Startup Win Over Nordstrom

The co-founder of OrigAudio Jason Lucash discusses how listening to customers led to a change in product strategy and a major bump in revenue.

When Dealing With Negative Comments Online, Be Kind, Compassionate and Diplomatic

Join our live discussion about best digital marketing tips with experts Jason Falls and John Jantsch, hosted by Entrepreneur's Jason Fell.

Yelp Posts Massive Earnings Increase But Still Hasn't Turned a Profit

The social-review site's massive growth can be attributed to an influx of advertisers, an analyst says.

Angry Business Owners Appeal Yelp Ruling Over Alleged Extortion

Appeal drudges up accusations of review rigging, tilting the site's rating system.

3 Content Aggregation Tools for Social Media Marketing

With these tools, you can turn customer-generated social content into marketing for your business.

How to Inspire a Culture of Innovation

Pepsi's first chief design officer, Mauro Porcini, encourages leaders to transform their approach to design thinking.

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