News and Articles About Customer Feedback
The co-founder of Facebook and editor-in-chief of The New Republic pays attention to how users are responding to a product, and then tweaks accordingly.
Ideas are a dime a dozen. But to be successful, your product needs to be something customers want. Here are a few tips on how to ensure you satisfy product-market fit.
Amid bad press and federal scrutiny, the nation's largest bank needed a publicity win. But it got just the opposite.
Our PR expert Ivan Ristic discusses how businesses should handle negative comments on social media and review sites like Yelp.
It's possible to build a cult-like following for your brand. Here's how.
During a recent reddit AMA, Jeremy Stoppelman fielded questions from business owners about the site's alleged poor practices.
The free update offers customers more flexibility and customization, improved security and more robust cloud integration.
Four tips you can implement today to improve your ratings on review sites.
Tens of thousands of Yahoo email users have taken to online forums to protest changes to the Yahoo email design.
A new train-themed restaurant started off well, but the number of diners on board is dropping. Ask Entrepreneur's expert offers advice to help this business get back on track.
With a little bit of focus, companies can convert casual fans into powerful brand advocates.
Knowing what customers want and delivering will help you gain market share fast. Here's how.
Nearly 20 small businesses fined $350,000 for engaging in the deceptive practice on sites such as Yelp and Google Local.
Savvy travelers are discovering the benefits of instant rewards at a growing number of hotel chains.
A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.
Join our live discussion about best digital marketing tips with experts Joanna Lord and Brian Honigman, hosted by Entrepreneur's Jason Fell.
A new round of consumer alerts will be posted on business pages that Yelp suspects of gaming its review system.
Read about how to stay calm in a crisis, respond to negative comments, handle things personally and more.
Although traditional scientific polling isn't going anywhere, a new method of gauging consumer sentiment has arrived.
The co-founder of OrigAudio Jason Lucash discusses how listening to customers led to a change in product strategy and a major bump in revenue.
Join our live discussion about best digital marketing tips with experts Jason Falls and John Jantsch, hosted by Entrepreneur's Jason Fell.
The social-review site's massive growth can be attributed to an influx of advertisers, an analyst says.
Appeal drudges up accusations of review rigging, tilting the site's rating system.
With these tools, you can turn customer-generated social content into marketing for your business.
Pepsi's first chief design officer, Mauro Porcini, encourages leaders to transform their approach to design thinking.
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