Customer Feedback

News and Articles About Customer Feedback

3 Social Media Lessons from Ford

3 Social Media Lessons from Ford

Scott Monty shares the auto giant's secret to success at New York's Social Media Week.
How to Really Listen to Your Customers

How to Really Listen to Your Customers

A flexible response to a customer's needs plants a vineyard's new direction.
5 Problems With Business Hotels (and How to Solve Them)

5 Problems With Business Hotels (and How to Solve Them)

Hotels that cater to business people would do well to pay heed to these common gripes.
The Power of Social Customer Service

The Power of Social Customer Service

Taking to social media to address customer service issues is a great opportunity for brands.
5 Steps to Getting Your Business Ranked on Yelp

5 Steps to Getting Your Business Ranked on Yelp

Love it or hate it, Yelp is one of the most widely used and respected search and review services among consumers. Some tips for making your business stand out.
Web Startup Helps Track Customer Reviews

Web Startup Helps Track Customer Reviews

Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media.
Crowdfunding for Startup Capital -- And Market Intel

Crowdfunding for Startup Capital -- And Market Intel

Crowdfunding platforms like Kickstarter offer more than money. With the right approach, young entrepreneurs can also gain valuable market insights.
What to Do When Customers Get Mean on Social Media

What to Do When Customers Get Mean on Social Media

How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
When Customers Get Angry, This Startup Seeks to Help

When Customers Get Angry, This Startup Seeks to Help

Modria, a conflict-resolution platform built from eBay and PayPal software, seeks to resolve disputes between consumers and businesses.
Yelp to Business Owners: Don't Try to Game Our System

Yelp to Business Owners: Don't Try to Game Our System

Popular user-review site launches Consumer Alert system to crack down on companies paying for reviews.
Got a Bad Yelp Review? Here's What to Do

Got a Bad Yelp Review? Here's What to Do

Consider these three steps for turning a negative review into a positive outcome.
How Increasing Interaction Helps Retain Customers

How Increasing Interaction Helps Retain Customers

A guru of entrepreneurship tunes into her customers' concerns, and leaves a lasting impression.
5 Ways to Generate Genuine Feedback for Your New Product

5 Ways to Generate Genuine Feedback for Your New Product

After glowing reviews from his family, student entrepreneur Brian Ballan sought the truth from objective strangers.
Starting a LinkedIn Group to Grow Your Network

Starting a LinkedIn Group to Grow Your Network

How to create a focused, topic-driven community and better connect to clients and customers.
How to Find a Distributor for Your Product

How to Find a Distributor for Your Product

Expert advice for finding a product distributor: listen to your customers.
4 Lessons for Overcoming Setbacks from Food Network Star Guy Fieri

4 Lessons for Overcoming Setbacks from Food Network Star Guy Fieri

What the Food Network host learned about listening to his customers after he lost his first restaurant in a fire.
5 Steps to Creating Effective Customer Surveys

5 Steps to Creating Effective Customer Surveys

Audience research can help you create the kind of online content that your customers value and rank higher in search results.
5 Ways to Take Customer Loyalty to the Next Level

5 Ways to Take Customer Loyalty to the Next Level

Here's how to improve the ways you measure loyalty and make it a higher priority with employees.
Franchises Turn to Automated Customer Feedback

Franchises Turn to Automated Customer Feedback

Innovative software empowers franchise owners to respond to customer reviews instantly.
The One Simple Task That Will Help Your Startup Succeed

The One Simple Task That Will Help Your Startup Succeed

Many startups fail because their founders don't take the time to talk to potential customers before opening. Here are a few tips on getting feedback effectively.
Commentary Should Remain the Lifeblood of Blogs

Commentary Should Remain the Lifeblood of Blogs

You may not want to hear it, but getting your customers' feedback is vital.
Three Ways to Keep Your Customers Coming Back

Three Ways to Keep Your Customers Coming Back

Entrepreneurs share their best strategies for turning existing clients into the most loyal ones.
Mark Cuban on Why You Should Never Listen to Your Customers

Mark Cuban on Why You Should Never Listen to Your Customers

The billionaire tech entrepreneur explains how bowing to your customers' every request can stunt innovation.
How to Use Social Media for Research and Development

How to Use Social Media for Research and Development

Consider this advice for getting customer feedback over Facebook and Twitter.
A New Way to Crowdsource Customer Feedback

A New Way to Crowdsource Customer Feedback

Napkin Labs gives businesses access to crowdsourcing and some big ideas from their most devoted fans. Consider this case study with a Boulder, Colo., startup.

Connect with Entrepreneur

Most Shared Stories