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Today's Most Read
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News and Articles About Customer Feedback
Ask Your Employees These 4 Simple Questions to Elicit Productive Feedback
To improve employee engagement and make positive changes in the workplace, leaders should be asking employees for their honest opinion about what is working -- or not working -- in the organization.
3 Powerful Ways to Say 'Thank You'
A simple note of appreciation can go a long way with employees and clients alike. Here's how to do it right.
Maria Elena Duron
Giving Customers More Than They Asked for Is Too Much of a Good Thing
Great customer service is the cornerstone of success. Redundant customer service is a waste of your time and money.
Your Secret Resource to Get a Better Product: Customer Service
Move beyond the minimum viable product with the help of your staff to develop the most valuable product.
Treat Your Customers Like You Love Them (Why Wouldn't You?)
Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
Get and Stay Ahead of the Competition With These 3 Tools
If Navy SEALs training teaches you anything, it's that you need every advantage you can get to be elite.
Most Companies Don't Get How Customer Service on Social Media Works
A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so.
4 Steps to Knowing What Your Customers Want Better Than They Do
Analyzing customer data is just more proof of what we've always known. Actions really do speak louder than words
Customer-Service Lessons to Glean From Comcast's Snafu
Make your client-support process a win for all involved, not excluding those answering the phones.
You're No Little Fish: Stand Out by Dominating Content Marketing
Using content is cheaper and more effective than traditional advertising. Here are three things your strategy should entail.
Before You Prototype a Tech Product, Ask These 5 Questions
The impulse may be to rush to market, but taking the time to understand your potential customers will go a long way.
Winning is Simpler When You Don't Complicate Things
If you're not getting the results you want and feel like your business is in a slump, you've probably just gotten away from your fundamentals.
Bot or Person? The Customer Automation Conundrum.
Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.
Satisfy Customers With These 5 Pointers, Then Expect More Customers
In the age of social media, both positive and negative reviews can spread like wildfire.
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