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Today's Most Read
The Surprising Sleep Habits of the Rich and Famous (Infographic)
Don't Fall for These 12 Mental Money Traps
The One Simple Tool for Transforming Your Relationship With Investors
These Young College Dropouts Built a $14 Million Company in Just Over a Year
Why Influencer Marketing Pays Off for Small Businesses
News and Articles About Customer Feedback
You're No Little Fish: Stand Out by Dominating Content Marketing
Using content is cheaper and more effective than traditional advertising. Here are three things your strategy should entail.
Before You Prototype a Tech Product, Ask These 5 Questions
The impulse may be to rush to market, but taking the time to understand your potential customers will go a long way.
Winning is Simpler When You Don't Complicate Things
If you're not getting the results you want and feel like your business is in a slump, you've probably just gotten away from your fundamentals.
Bot or Person? The Customer Automation Conundrum.
Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.
Satisfy Customers With These 5 Pointers, Then Expect More Customers
In the age of social media, both positive and negative reviews can spread like wildfire.
The Secret to Recovering From a Negative Customer Review
It's hard to prevent your business from ever making a mistake (or a consumer from thinking so) but here's what to do when your firm is called out online.
Your Company Shouldn't Need to Shout 'The Customer is King!'
Put the customer at the center of your business and they will know they are king, without all the yelling.
Finding Opportunity in a Shrinking Market
Companies thrive in legacy industries when they become thoroughly entrepreneurial.
Taming Online Customer Bullies, Cranks and the Like
The anonymity of the Internet has changed the game for attacks on a business' reputation. Smart entrepreneurs need new ways to defend their enterprise without being labeled as defensive.
Chip R. Bell
Why Businesses Can't Afford to Upset Customers (Infographic)
Learn what companies can do if consumers do become unhappy.
The Joy of Constraints in Business
Unleash more creativity by following guidelines for designing your company's product and taking in feedback.
3 Keys to Providing Great Customer Service
A great product is the necessary start but listening to customers and responding is how companies flourish.
How to Deal With Your No. 1 Nemesis
Entrepreneurs must constantly grapple with how to tackle their company's competition. Here are four effective tactics.
A High Churn Can Cause Your Business to Crash and Burn
This vital metric can help determine how much your company will grow and can hurt or help your chances of receiving investment money.
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