Customer Feedback

News and Articles About Customer Feedback

Yelp to Business Owners: Don't Try to Game Our System

Popular user-review site launches Consumer Alert system to crack down on companies paying for reviews.

Got a Bad Yelp Review? Here's What to Do

Consider these three steps for turning a negative review into a positive outcome.

How Increasing Interaction Helps Retain Customers

A guru of entrepreneurship tunes into her customers' concerns, and leaves a lasting impression.

5 Ways to Generate Genuine Feedback for Your New Product

After glowing reviews from his family, student entrepreneur Brian Ballan sought the truth from objective strangers.

Starting a LinkedIn Group to Grow Your Network

How to create a focused, topic-driven community and better connect to clients and customers.

How to Find a Distributor for Your Product

Expert advice for finding a product distributor: listen to your customers.

4 Lessons for Overcoming Setbacks from Food Network Star Guy Fieri

What the Food Network host learned about listening to his customers after he lost his first restaurant in a fire.

5 Steps to Creating Effective Customer Surveys

Audience research can help you create the kind of online content that your customers value and rank higher in search results.

5 Ways to Take Customer Loyalty to the Next Level

Here's how to improve the ways you measure loyalty and make it a higher priority with employees.

Franchises Turn to Automated Customer Feedback

Innovative software empowers franchise owners to respond to customer reviews instantly.

The One Simple Task That Will Help Your Startup Succeed

Many startups fail because their founders don't take the time to talk to potential customers before opening. Here are a few tips on getting feedback effectively.

Commentary Should Remain the Lifeblood of Blogs

You may not want to hear it, but getting your customers' feedback is vital.

Three Ways to Keep Your Customers Coming Back

Entrepreneurs share their best strategies for turning existing clients into the most loyal ones.

Mark Cuban on Why You Should Never Listen to Your Customers

The billionaire tech entrepreneur explains how bowing to your customers' every request can stunt innovation.

How to Use Social Media for Research and Development

Consider this advice for getting customer feedback over Facebook and Twitter.

A New Way to Crowdsource Customer Feedback

Napkin Labs gives businesses access to crowdsourcing and some big ideas from their most devoted fans. Consider this case study with a Boulder, Colo., startup.

Seven Simple Tips to Get Honest Customer Feedback Online

Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.

Why You Should Think Twice Before Posting Anonymous Comments Online

Four reminders that entrepreneurs have a responsibility to own their words in the digital age.

Co-creation: How to Harness It For Your Business

Co-creation is turning consumerism into teamwork, enabling buyers to be part of a company's innovation.

Small Business Lessons from Netflix's Pricing Debacle

Movie-rental company Netflix raised its prices last week, and its customers have set the Internet aflame with their ire. Here are six lessons for business owners from this pricing debacle.

The Innovators: Adafruit's Limor Fried

The founder of the New York kit company talks about innovation, R&D and customer feedback.
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