Research shows people grow impatient repeatedly hearing "I'm sorry'' while waiting for a solution. Actions really do speak louder than words.
By building a culture of candor, you get an honest assessment of your leadership skills without employees being worried about possible negative ramifications.
A bit of color, tweak the logo, optimize for mobile and, voila! It's a fresh new look.
If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
To thrive in a competitive market, you must understand and highlight your company's strengths.
There are tools and processes you can incorporate to support your customers every step of the way.
When you have good information about your customers, innovation can result.
The company's head-up display lets drivers interact with their phones while never taking their eyes off the road.
An airport parking reservations site recently used the death of a man at Chicago's O'Hare airport as an opportunity to promote its service. Customers were outraged. As they should have been.
Empathetically observing customers use your product to solve their problem yields far better innovative ideas than simply asking for suggestions.
No startup business plan is so good that it anticipates every twist and change in the market and customer demand. To thrive, anticipate the unknown.
For a startup to succeed, it is imperative that an entrepreneur establishes criteria for customer selection. Done correctly, it can provide a scalable sales model, focus resources and establish an ongoing process to deal with change.
When it comes to a product's vision, turn the popular idiom on its head. Customers are often poor judges of their own needs.
Here's the roadmap a data company uses when advising their customers how to utilize their numbers.
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© 2015 Entrepreneur Media, Inc.