Customer Feedback

News and Articles About Customer Feedback

3 Content Aggregation Tools for Social Media Marketing

With these tools, you can turn customer-generated social content into marketing for your business.

How to Inspire a Culture of Innovation

Pepsi's first chief design officer, Mauro Porcini, encourages leaders to transform their approach to design thinking.

Questions Startups Must Ask Their Most Engaged Users

Answers to these questions can help you determine your product's core value to customers.

Yelp Continues to Defend Against Claims of Review Manipulation

Some business owners are expressing anger and confusion over the site's system for filtering reviews.

How to Turn Criticism into the Ultimate Startup Motivator

Student entrepreneur Will Caldwell on the taking critiques in stride and using that feedback to help improve a business.

3 Ethical Ways to Boost Positive Online Reviews

A look at the strategies some entrepreneurs are using when generating and making the most of their customers' comments.

4 Quick Tips for Using Social Media for Customer Service

Expert advice from panelists at New York's Social Media Week.

3 Social Media Lessons from Ford

Scott Monty shares the auto giant's secret to success at New York's Social Media Week.

How to Really Listen to Your Customers

A flexible response to a customer's needs plants a vineyard's new direction.

5 Problems With Business Hotels (and How to Solve Them)

Hotels that cater to business people would do well to pay heed to these common gripes.

The Power of Social Customer Service

Taking to social media to address customer service issues is a great opportunity for brands.

5 Steps to Getting Your Business Ranked on Yelp

Love it or hate it, Yelp is one of the most widely used and respected search and review services among consumers. Some tips for making your business stand out.

Web Startup Helps Track Customer Reviews

Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media.

Crowdfunding for Startup Capital -- And Market Intel

Crowdfunding platforms like Kickstarter offer more than money. With the right approach, young entrepreneurs can also gain valuable market insights.

What to Do When Customers Get Mean on Social Media

How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.

When Customers Get Angry, This Startup Seeks to Help

Modria, a conflict-resolution platform built from eBay and PayPal software, seeks to resolve disputes between consumers and businesses.

Yelp to Business Owners: Don't Try to Game Our System

Popular user-review site launches Consumer Alert system to crack down on companies paying for reviews.

Got a Bad Yelp Review? Here's What to Do

Consider these three steps for turning a negative review into a positive outcome.

How Increasing Interaction Helps Retain Customers

A guru of entrepreneurship tunes into her customers' concerns, and leaves a lasting impression.

5 Ways to Generate Genuine Feedback for Your New Product

After glowing reviews from his family, student entrepreneur Brian Ballan sought the truth from objective strangers.

Starting a LinkedIn Group to Grow Your Network

How to create a focused, topic-driven community and better connect to clients and customers.

How to Find a Distributor for Your Product

Expert advice for finding a product distributor: listen to your customers.

4 Lessons for Overcoming Setbacks from Food Network Star Guy Fieri

What the Food Network host learned about listening to his customers after he lost his first restaurant in a fire.

5 Steps to Creating Effective Customer Surveys

Audience research can help you create the kind of online content that your customers value and rank higher in search results.

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