News and Articles About Customer Feedback
Popular user-review site launches Consumer Alert system to crack down on companies paying for reviews.
Consider these three steps for turning a negative review into a positive outcome.
A guru of entrepreneurship tunes into her customers' concerns, and leaves a lasting impression.
After glowing reviews from his family, student entrepreneur Brian Ballan sought the truth from objective strangers.
How to create a focused, topic-driven community and better connect to clients and customers.
Expert advice for finding a product distributor: listen to your customers.
What the Food Network host learned about listening to his customers after he lost his first restaurant in a fire.
Audience research can help you create the kind of online content that your customers value and rank higher in search results.
Here's how to improve the ways you measure loyalty and make it a higher priority with employees.
Innovative software empowers franchise owners to respond to customer reviews instantly.
Many startups fail because their founders don't take the time to talk to potential customers before opening. Here are a few tips on getting feedback effectively.
You may not want to hear it, but getting your customers' feedback is vital.
Entrepreneurs share their best strategies for turning existing clients into the most loyal ones.
The billionaire tech entrepreneur explains how bowing to your customers' every request can stunt innovation.
Consider this advice for getting customer feedback over Facebook and Twitter.
Napkin Labs gives businesses access to crowdsourcing and some big ideas from their most devoted fans. Consider this case study with a Boulder, Colo., startup.
Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.
Four reminders that entrepreneurs have a responsibility to own their words in the digital age.
Co-creation is turning consumerism into teamwork, enabling buyers to be part of a company's innovation.
Movie-rental company Netflix raised its prices last week, and its customers have set the Internet aflame with their ire. Here are six lessons for business owners from this pricing debacle.
The founder of the New York kit company talks about innovation, R&D and customer feedback.