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Today's Most Read
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Get and Stay Ahead of the Competition With These 3 Tools
If Navy SEALs training teaches you anything, it's that you need every advantage you can get to be elite.
Most Companies Don't Get How Customer Service on Social Media Works
A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so.
4 Steps to Knowing What Your Customers Want Better Than They Do
Analyzing customer data is just more proof of what we've always known. Actions really do speak louder than words
Customer-Service Lessons to Glean From Comcast's Snafu
Make your client-support process a win for all involved, not excluding those answering the phones.
You're No Little Fish: Stand Out by Dominating Content Marketing
Using content is cheaper and more effective than traditional advertising. Here are three things your strategy should entail.
Before You Prototype a Tech Product, Ask These 5 Questions
The impulse may be to rush to market, but taking the time to understand your potential customers will go a long way.
Winning is Simpler When You Don't Complicate Things
If you're not getting the results you want and feel like your business is in a slump, you've probably just gotten away from your fundamentals.
Bot or Person? The Customer Automation Conundrum.
Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.
Satisfy Customers With These 5 Pointers, Then Expect More Customers
In the age of social media, both positive and negative reviews can spread like wildfire.
The Secret to Recovering From a Negative Customer Review
It's hard to prevent your business from ever making a mistake (or a consumer from thinking so) but here's what to do when your firm is called out online.
Your Company Shouldn't Need to Shout 'The Customer is King!'
Put the customer at the center of your business and they will know they are king, without all the yelling.
Finding Opportunity in a Shrinking Market
Companies thrive in legacy industries when they become thoroughly entrepreneurial.
Taming Online Customer Bullies, Cranks and the Like
The anonymity of the Internet has changed the game for attacks on a business' reputation. Smart entrepreneurs need new ways to defend their enterprise without being labeled as defensive.
Chip R. Bell
Why Businesses Can't Afford to Upset Customers (Infographic)
Learn what companies can do if consumers do become unhappy.
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