Customer Feedback

News and Articles About Customer Feedback

A High Churn Can Cause Your Business to Crash and Burn
Customer Retention

A High Churn Can Cause Your Business to Crash and Burn

This vital metric can help determine how much your company will grow and can hurt or help your chances of receiving investment money.
George Deeb
The Savvy Business Owner's Guide to Honesty Via Social Media
Customer Feedback

The Savvy Business Owner's Guide to Honesty Via Social Media

All customers want to know the truth about the company, even if it hurts. Use Facebook and Twitter to good effect.
Karen Mishra
How to Accumulate Good Customer Reviews That Stick
Customer Feedback

How to Accumulate Good Customer Reviews That Stick

Posting fake reviews and asking customers to post reviews can land you in trouble with Yelp and Google. Instead, follow these tips.
Jonathan Long
5 Steps to Creating a Valuable Customer Conference
Customer Relationship Management

5 Steps to Creating a Valuable Customer Conference

For a startup trying to get off the ground (or a business looking to grow), customer relationships are crucial as these people fuel the business. To stand out against competitors and develop lasting relationships, startups should consider hosting a customer conference.
Shmulik Weller
Market Research Has Lost Its Mojo. But Here's How It Can Get It Back.
Market Research

Market Research Has Lost Its Mojo. But Here's How It Can Get It Back.

Now more than ever, consumers want to collaborate with companies and help shape their future.
Andrew Reid
The 4 Things Every Customer Wants
Customer Loyalty

The 4 Things Every Customer Wants

Shoppers these days get terrific service in certain pockets of their life and use those experiences to judge every sales interaction. With today's smart buyers, how do marketers keep up?
Chip R. Bell
5 Clever Ways to Increase Mobile App Reviews
Apps

5 Clever Ways to Increase Mobile App Reviews

In today's crowded app store, you'll need more positive reviews than you have friends and family to provide them, in order to give your app the ranking boost it needs.
Hold the Phone! Don't Outsource Customer Support Just Yet.
Customer Support

Hold the Phone! Don't Outsource Customer Support Just Yet.

Here are five reasons to keep a support team in-house.
Chris Herbert and Christian Smith
The Gospel of Guy Kawasaki: 4 Startup Secrets to Getting Growth Right
Growth Strategies

The Gospel of Guy Kawasaki: 4 Startup Secrets to Getting Growth Right

The noted tech evangelist shares why entrepreneurs should imbue their businesses with deeper meaning, and how the venture capital funding paradigm has radically shifted.
Geoff Weiss
Hello? Is Someone There? Why Customer Support Matters.
Customer Support

Hello? Is Someone There? Why Customer Support Matters.

Your service team can not only address client problems but give valuable feedback to your company and product.
Chris Herbert and Christian Smith
Optimizing Your Website for Local Searches
Branding

Optimizing Your Website for Local Searches

With good content and quality links, you can attract more visitors located closer to home and increase your business' sales.
Jon Rognerud
In the Face of Ruinous Online Reviews, Businesses Today Are Turning the Tables
Review Sites

In the Face of Ruinous Online Reviews, Businesses Today Are Turning the Tables

If the internet has created a space where consumers are free to sound off at will on sites like Yelp, to what extent do business owners have the right to respond?
Geoff Weiss
7 Damaging Myths About Customer Engagement to Promptly Discard
Customer Engagement

7 Damaging Myths About Customer Engagement to Promptly Discard

Instead of guessing your way through your relationships with customers, have a better understanding of what they want and expect.
Patrick Proctor
Safe Use of Social Media in Regulated Fields? It's a Real Option.
Customer Engagement

Safe Use of Social Media in Regulated Fields? It's a Real Option.

Find out how your company can alert consumers to news or be alert to complaints on popular channels -- and still comply with government rules.
John Rampton