Customer Feedback

News and Articles About Customer Feedback

The Gospel of Guy Kawasaki: 4 Startup Secrets to Getting Growth Right
Growth Strategies

The Gospel of Guy Kawasaki: 4 Startup Secrets to Getting Growth Right

The noted tech evangelist shares why entrepreneurs should imbue their businesses with deeper meaning, and how the venture capital funding paradigm has radically shifted.
Geoff Weiss
Hello? Is Someone There? Why Customer Support Matters.
Customer Support

Hello? Is Someone There? Why Customer Support Matters.

Your service team can not only address client problems but give valuable feedback to your company and product.
Chris Herbert and Christian Smith
Optimizing Your Website for Local Searches
Branding

Optimizing Your Website for Local Searches

With good content and quality links, you can attract more visitors located closer to home and increase your business' sales.
Jon Rognerud
In the Face of Ruinous Online Reviews, Businesses Today Are Turning the Tables
Review Sites

In the Face of Ruinous Online Reviews, Businesses Today Are Turning the Tables

If the internet has created a space where consumers are free to sound off at will on sites like Yelp, to what extent do business owners have the right to respond?
Geoff Weiss
7 Damaging Myths About Customer Engagement to Promptly Discard
Customer Engagement

7 Damaging Myths About Customer Engagement to Promptly Discard

Instead of guessing your way through your relationships with customers, have a better understanding of what they want and expect.
Patrick Proctor
Safe Use of Social Media in Regulated Fields? It's a Real Option.
Customer Engagement

Safe Use of Social Media in Regulated Fields? It's a Real Option.

Find out how your company can alert consumers to news or be alert to complaints on popular channels -- and still comply with government rules.
John Rampton
Unintended Consequences: How Consumer Misuse Can Boost Sales
Customer Engagement

Unintended Consequences: How Consumer Misuse Can Boost Sales

The maker of Mentos saw dollar signs with the user discovery that the candy exploded in Diet Coke. You should encourage consumers to tinker with your products.
Kalle Lyytinen and Michael Fisher
What the Heck Is a Bitcoin Anyway?
Bitcoin

What the Heck Is a Bitcoin Anyway?

And how can my business accept payments with the digital currency?
Mikal E. Belicove
Fans, Rejoice: DailyCandy and Television Without Pity Archives to Remain Open
Customer Feedback

Fans, Rejoice: DailyCandy and Television Without Pity Archives to Remain Open

NBCUniversal is jettisoning the lifestyle and TV recap sites, but vocal fans prompted the company to reverse its decision to keep the sites' archived content from the public.
Nina Zipkin
Getting Fickle Consumers to Buy Into Your Brand
Customer Loyalty

Getting Fickle Consumers to Buy Into Your Brand

While big corporations are struggling to retain customers, startups are seizing the opportunity to steal loyal consumers. Here is how they are doing it.
Debra Kaye
Closing My First Big Deal
Sales

Closing My First Big Deal

How one entrepreneur landed his first client for pay when other startups give away their products.
Jerry Jao
Angry Client? Listen and Keep Your Cool.
Customer Relationship

Angry Client? Listen and Keep Your Cool.

Dealing with disgruntled clients is part of what it takes to run a business. But it can be draining. Here are a few ways to deal with these unhappy folks.
Katie Borten
'Funded' Doesn't Necessarily Mean 'Validated'
Finance

'Funded' Doesn't Necessarily Mean 'Validated'

While an absence of funding can feel discouraging, don't let investment serve as the sole barometer for the worth of your enterprise.
Wil Schroter
3 Simple Steps to Getting Feedback for Your App -- Fast
Technology

3 Simple Steps to Getting Feedback for Your App -- Fast

Here's how you can screen, recruit and reach people efficiently to get input on your new app or service.