News and Articles About Customer Loyalty
Dealing with disgruntled clients is part of what it takes to run a business. But it can be draining. Here are a few ways to deal with these unhappy folks.
The fitness tracker company is likely to see increased consumer demand after it took the step to removes its product from shelves.
Fitbit is the latest company that instituted a recall. Did it do it right? Also, seven steps to implement a recall program in your business.
When first launching an endeavor, getting the first few customers on board can be extremely challenging. Yet, they provide a load of information. Here is how to make sure they are happy.
The restaurant 1905 encompasses its brand in everything -- from its employees to expanding its physical presence.
Analysts and experts have tried for years to crack the customer conundrum. It really shouldn't be that difficult. Here are a few laws to follow.
A brick and mortar store and a personal approach might increase overhead but can help you build your customer base.
A Harvard behavioral scientist says a relationship with a brand is a lot like a romantic relationship. Straying is invigorating, but brings back feelings for a favored brand even stronger.
Companies shouldn't take advantage of consumers who trust them with their personal information.
With the holidays behind us, many businesses stop their philanthropic efforts. This is a big mistake, as companies can continue to capitalize on charitable givings.
How do you like odds of 1 in 9.2 quintillion? That's how likely it is to predict a flawless NCAA bracket.
If you're trying to sell something, online reviews are important to your customers. Here's how to beef up your business's presence on review sites.
Just like with a romantic relationship, the courtship can never end.
Sometimes, a client can become a nuisance. Is it worth the stress to save the relationship?
With entrepreneurship in vogue, new companies are popping up every day. But getting your brand to stand out from the crowd, takes work. Wisconsin restaurants L'Etoile and Graze figured out how to do just that.
Two investment bankers turned jewelry retailers offer five lessons on how to build customer loyalty for your retail business.
The app OwnerLists establishes a direct line of communication between business owners and their customers, allowing them to respond directly to negative reviews.
It's possible to build a cult-like following for your brand. Here's how.
Customer engagement doesn't happen overnight, but there are certain steps you can take to ensure you're cultivating a meaningful connection with buyers.
In business, people often believe you need an enemy to beat, but there are better places to focus your energy to grow your business.
Four tips you can implement today to improve your ratings on review sites.
Vayable co-founder Jamie Wong opens up about how leaving the Valley's "techno-chamber" helped her form deeper connections with customers.
A new train-themed restaurant started off well, but the number of diners on board is dropping. Ask Entrepreneur's expert offers advice to help this business get back on track.
In business, first impressions only happen once. Here's how to make that moment both positive and lasting.
In a lesson to all businesses about how to provide great customer service, a Netflix service rep role-played 'Star Trek' while trying to fix a problem.
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