Customer Loyalty

News and Articles About Customer Loyalty

Don't Fire These 3 Rotten Customers, Profit From Them
Problem Customers

Don't Fire These 3 Rotten Customers, Profit From Them

Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
Gene Marks
What to Do When the Customer Is Wrong
Customer Service

What to Do When the Customer Is Wrong

A business is not always able to give clients what they want. Here's how to respond.
Wade Foster
Delivered by
The Real Cost of Giving Terrible Customer Service
Customer Service

The Real Cost of Giving Terrible Customer Service

What you can learn from one startup that botched a delivery and lost me as a customer forever.
Carol Roth
Treat Your Customers Like You Love Them (Why Wouldn't You?)
Customer Service

Treat Your Customers Like You Love Them (Why Wouldn't You?)

Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
Stephen Key
To Nurture Business Customer Loyalty, Foster Community
B2B

To Nurture Business Customer Loyalty, Foster Community

Connecting customers with each other to discuss common challenges builds tight bonds with you.
Mark Woollen
6 Secrets for Creating Fierce Employee and Customer Loyalty
Employee loyalty

6 Secrets for Creating Fierce Employee and Customer Loyalty

Employees are on strike at New England's Market Basket to win back their old CEO. Here's why they care so much and what entrepreneurs can learn from this grocery chain.
Peter S. Cohan
Market Basket's Family Feud Risks a Loss of Its Loyal Following
Family Businesses

Market Basket's Family Feud Risks a Loss of Its Loyal Following

Happy employees and great prices lead to devoted customers, or so the theory goes. A New England supermarket chain may sacrifice all this in a battle of cousins.
Peter S. Cohan
Your Answer to Lackluster Customer and Employee Engagement: Add Fun.
Business Circle

Your Answer to Lackluster Customer and Employee Engagement: Add Fun.

Turning business processes into games -- the idea behind the trendy buzzword "gamification" -- encourages frequent participation and makes mundane tasks entertaining.
Catherine Clifford
Delivering World-Class Service on a Startup Budget
Customer Service

Delivering World-Class Service on a Startup Budget

Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
Vishaal Melwani
5 Things Your Business Must Stop Doing to Be Successful
Customer Service

5 Things Your Business Must Stop Doing to Be Successful

Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
Thomas Oppong
Turning an Oops Into an Opportunity
Customer Relationship Management

Turning an Oops Into an Opportunity

When a company errs, a superior response from its customer-response team can win over the aggrieved party.
Chip R. Bell
 10 Secrets to Building Trust and Credibility With Your Customers
Sales Strategies

10 Secrets to Building Trust and Credibility With Your Customers

Salespeople often get a bad rap. Don't be that person, Here are a few pointers on how to build a long-lasting relationship with clients.
Walter Rogers
Would You Get a Tattoo of Your Favorite Franchise's Logo?
Customer Loyalty

Would You Get a Tattoo of Your Favorite Franchise's Logo?

Anytime Fitness, Entrepreneur Magazine's Franchise of 2014, is a global, full-service gym with an army of dedicated fans.
Nina Zipkin
5 Things You Never Should Say to a Client
Customer Relationship

5 Things You Never Should Say to a Client

Navigate the minefield of customer relationships carefully. Each buyer brings a different personality and expectations to manage.
Robert Tuchman
Delivered by