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Today's Most Read
Yes, You Can Force Yourself to Become a Morning Person. Here's How. (Infographic)
The Surprising Sleep Habits of the Rich and Famous (Infographic)
Warren Buffett: 'I Eat Like a Six-Year-Old'
This 15-Year-Old Founder Is Raking in Six Figures With Her Booming Babysitting Business
Entrepreneurs Need to Stop Doing These 10 Things, Right Now
News and Articles About Customer Loyalty
6 Ways to Make Your Customer Service Better
Happy clients will not only buy more from you, they'll tell their friends.
Harvest a Garden of Perennial Shoppers With These 7 Savvy Techniques
Grow your first-time customers into loyal brand followers with these techniques.
'Tis the Season? Starbucks' Pumpkin Spice Latte Arrives Early This Year.
The fan favorite will be available at the end of August for some dedicated customers.
6 Ways to Keep Clients Happy
In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
Don't Fire These 3 Rotten Customers, Profit From Them
Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
What to Do When the Customer Is Wrong
A business is not always able to give clients what they want. Here's how to respond.
The Real Cost of Giving Terrible Customer Service
What you can learn from one startup that botched a delivery and lost me as a customer forever.
Treat Your Customers Like You Love Them (Why Wouldn't You?)
Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
To Nurture Business Customer Loyalty, Foster Community
Connecting customers with each other to discuss common challenges builds tight bonds with you.
6 Secrets for Creating Fierce Employee and Customer Loyalty
Employees are on strike at New England's Market Basket to win back their old CEO. Here's why they care so much and what entrepreneurs can learn from this grocery chain.
Peter S. Cohan
Market Basket's Family Feud Risks a Loss of Its Loyal Following
Happy employees and great prices lead to devoted customers, or so the theory goes. A New England supermarket chain may sacrifice all this in a battle of cousins.
Peter S. Cohan
Your Answer to Lackluster Customer and Employee Engagement: Add Fun.
Turning business processes into games -- the idea behind the trendy buzzword "gamification" -- encourages frequent participation and makes mundane tasks entertaining.
Delivering World-Class Service on a Startup Budget
Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
5 Things Your Business Must Stop Doing to Be Successful
Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
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