Customer Loyalty

News and Articles About Customer Loyalty

4 Ways Large Companies Can Rediscover Their Inner Startup
Startups

4 Ways Large Companies Can Rediscover Their Inner Startup

If your brand feels a bit stale lately, it may be time to get back in touch with your startup roots. Here is how.
Andrew H. Goldberg
Right or Wrong, You're Not Going to Win the Argument With the Customer
Customer Service

Right or Wrong, You're Not Going to Win the Argument With the Customer

Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.
Gene Marks
To Keep Buyers From Cheating on You, Always Be Loyal to Them
Customer Loyalty

To Keep Buyers From Cheating on You, Always Be Loyal to Them

Stop thinking 'close the deal' and start thinking 'begin the relationship.'
Jason Forrest
Create an Unforgettable Customer Experience With These 5 Tips
Customer Service

Create an Unforgettable Customer Experience With These 5 Tips

Small businesses may think they have a disadvantage when it comes to competing against the big guns but one place they can shine is in delivering exceptional customer service.
Peter Karpas
6 Ways to Make Your Customer Service Better
Customer Service

6 Ways to Make Your Customer Service Better

Happy clients will not only buy more from you, they'll tell their friends.
Zach Cutler
Harvest a Garden of Perennial Shoppers With These 7 Savvy Techniques
Customer Loyalty

Harvest a Garden of Perennial Shoppers With These 7 Savvy Techniques

Grow your first-time customers into loyal brand followers with these techniques.
Jeffrey Hayzlett
'Tis the Season? Starbucks' Pumpkin Spice Latte Arrives Early This Year.
Customer Loyalty

'Tis the Season? Starbucks' Pumpkin Spice Latte Arrives Early This Year.

The fan favorite will be available at the end of August for some dedicated customers.
Katie Little
6 Ways to Keep Clients Happy
Customer Relationship

6 Ways to Keep Clients Happy

In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
Carm Lyman
Don't Fire These 3 Rotten Customers, Profit From Them
Problem Customers

Don't Fire These 3 Rotten Customers, Profit From Them

Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
Gene Marks
What to Do When the Customer Is Wrong
Customer Service

What to Do When the Customer Is Wrong

A business is not always able to give clients what they want. Here's how to respond.
Wade Foster
Customer Service

The Real Cost of Giving Terrible Customer Service

What you can learn from one startup that botched a delivery and lost me as a customer forever.
Carol Roth
Treat Your Customers Like You Love Them (Why Wouldn't You?)
Customer Service

Treat Your Customers Like You Love Them (Why Wouldn't You?)

Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
Stephen Key
To Nurture Business Customer Loyalty, Foster Community
B2B

To Nurture Business Customer Loyalty, Foster Community

Connecting customers with each other to discuss common challenges builds tight bonds with you.
Mark Woollen
6 Secrets for Creating Fierce Employee and Customer Loyalty
Employee loyalty

6 Secrets for Creating Fierce Employee and Customer Loyalty

Employees are on strike at New England's Market Basket to win back their old CEO. Here's why they care so much and what entrepreneurs can learn from this grocery chain.
Peter S. Cohan