Customer Relationship Management http://www.entrepreneur.com/topic/customer-relationship-management The latest news, videos, and discussion topics on Customer Relationship Management en-us Copyright 2014 Entrepreneur.com Inc., All rights reserved. Entrepreneur.com webmaster@entrepreneur.com (webmaster) 5 Business Wed, 16 Jul 2014 16:00:00 GMT Turning an Oops Into an Opportunity When a company errs, a superior response from its customer-response team can win over the aggrieved party. Wed, 16 Jul 2014 16:00:00 GMT http://www.entrepreneur.com/article/235625 http://www.entrepreneur.com/article/235625 Chip R. Bell When a company errs, a superior response from its customer-response team can win over the aggrieved party. Maximize the Impact of Handwritten Notes With These 6 Tips Want to make an impression and differentiate yourself and your company? Do it in writing. Thu, 10 Jul 2014 15:30:00 GMT http://www.entrepreneur.com/article/235403 http://www.entrepreneur.com/article/235403 Peter Gasca Want to make an impression and differentiate yourself and your company? Do it in writing. How You, the Local Business Owner, Can Take on Amazon You can slay the online giant (somewhat) -- by doing these eight things consistently. Tue, 08 Jul 2014 20:00:00 GMT http://www.entrepreneur.com/article/235351 http://www.entrepreneur.com/article/235351 Gene Marks You can slay the online giant (somewhat) -- by doing these eight things consistently. 4 Ways to Build Trust Quickly Entrepreneurs don't have years or even months to build trust. To get sales quickly, they need to act quickly. Mon, 07 Jul 2014 16:00:00 GMT http://www.entrepreneur.com/article/234453 http://www.entrepreneur.com/article/234453 Dorie Clark Entrepreneurs don't have years or even months to build trust. To get sales quickly, they need to act quickly. 8 Ways to Make Your Marketing Message Stand Out Your customers are exposed to thousands of marketing messages every day. Here's how you can get yours the attention it deserves. Tue, 01 Jul 2014 17:00:00 GMT http://www.entrepreneur.com/article/235120 http://www.entrepreneur.com/article/235120 Al Lautenslager Your customers are exposed to thousands of marketing messages every day. Here's how you can get yours the attention it deserves. Avoid These 3 Mistakes When Running Your Daily Deals Site Keep your business on the right track and your merchants happy by learning how to avoid the top mistakes business owners make when running an online coupon or daily deal site. Mon, 23 Jun 2014 20:30:00 GMT http://www.entrepreneur.com/article/235032 http://www.entrepreneur.com/article/235032 Entrepreneur Bookstore Keep your business on the right track and your merchants happy by learning how to avoid the top mistakes business owners make when running an online coupon or daily deal site. Your Company Shouldn't Need to Shout 'The Customer is King!' Put the customer at the center of your business and they will know they are king, without all the yelling. Mon, 23 Jun 2014 13:30:00 GMT http://www.entrepreneur.com/article/235044 http://www.entrepreneur.com/article/235044 Sharon Rowlands Put the customer at the center of your business and they will know they are king, without all the yelling. Your Customers Can Now Direct Message You on Yelp The new direct-messaging tool aims 'to ensure people never have to leave Yelp to find all the info their heartsÂ’ desire,' the company said. Tue, 17 Jun 2014 20:49:00 GMT http://www.entrepreneur.com/article/234938 http://www.entrepreneur.com/article/234938 Geoff Weiss The new direct-messaging tool aims 'to ensure people never have to leave Yelp to find all the info their heartsÂ’ desire,' the company said. 5 Tips for Building Strong Relationships With Clients Forging solid business ties seems simple on the surface, but this requires time, effort and tact. Tue, 17 Jun 2014 18:30:00 GMT http://www.entrepreneur.com/article/234773 http://www.entrepreneur.com/article/234773 Allen Duet Forging solid business ties seems simple on the surface, but this requires time, effort and tact. Why Businesses Can't Afford to Upset Customers (Infographic) Learn what companies can do if consumers do become unhappy. Mon, 09 Jun 2014 20:00:00 GMT http://www.entrepreneur.com/article/234603 http://www.entrepreneur.com/article/234603 Andrew Reid Learn what companies can do if consumers do become unhappy. Collaborate to Win Is the Paradox of Market Competition Our great ideas go nowhere without relationships that bring us the customers, employees and investors we need to succeed. Fri, 06 Jun 2014 19:30:00 GMT http://www.entrepreneur.com/article/234559 http://www.entrepreneur.com/article/234559 Josh Mait Our great ideas go nowhere without relationships that bring us the customers, employees and investors we need to succeed. 6 Reasons to Make Your Business Human on Social Media Customers are more likely to connect with your brand when they connect with the people behind the logo. Thu, 29 May 2014 14:30:00 GMT http://www.entrepreneur.com/article/234231 http://www.entrepreneur.com/article/234231 Brett Relander Customers are more likely to connect with your brand when they connect with the people behind the logo. Growth and Change Require Agile Leadership and Bedrock Values The agile CEO is humble enough to question assumptions and accept suggestions but firm on core principles. Fri, 23 May 2014 19:00:00 GMT http://www.entrepreneur.com/article/234068 http://www.entrepreneur.com/article/234068 Rob Locascio The agile CEO is humble enough to question assumptions and accept suggestions but firm on core principles. Social Media Where Global Strangers Become Your Neighbor When building a social media presence for your company, relationships and trust are key. Wed, 21 May 2014 12:30:00 GMT http://www.entrepreneur.com/article/234088 http://www.entrepreneur.com/article/234088 Sandi Krakowski When building a social media presence for your company, relationships and trust are key. Gmail Hacks to Score Your Business Extra Productivity With some lesser-known apps, you can set up a networking tool, automate tasks and even guard against foolhardy mistakes. Tue, 20 May 2014 18:30:00 GMT http://www.entrepreneur.com/article/234030 http://www.entrepreneur.com/article/234030 Brad Hines With some lesser-known apps, you can set up a networking tool, automate tasks and even guard against foolhardy mistakes. New CRM Software? What to Keep in Mind. Don't allow new software to keep you from neglecting personal connections. Tue, 20 May 2014 18:00:00 GMT http://www.entrepreneur.com/video/233472 http://www.entrepreneur.com/video/233472 Entrepreneur Staff Don't allow new software to keep you from neglecting personal connections. Why Word-of-Mouth Advertising Will Make Your Fitness Business Strong Customer referrals and referrals from healthcare professionals are a gold mine for personal trainers seeking new clients. Find out how to get these two groups to refer their friends, family and patients. Tue, 20 May 2014 17:00:00 GMT http://www.entrepreneur.com/article/233977 http://www.entrepreneur.com/article/233977 Entrepreneur Bookstore Customer referrals and referrals from healthcare professionals are a gold mine for personal trainers seeking new clients. Find out how to get these two groups to refer their friends, family and patients. The Best Software Tools to Run a Startup Time and money are precious commodities for entrepreneurs. With not much of either, here are a few tools to help run your media startup more efficiently, while also saving you a few bucks. Tue, 20 May 2014 16:30:00 GMT http://www.entrepreneur.com/article/233994 http://www.entrepreneur.com/article/233994 Jake Gibson Time and money are precious commodities for entrepreneurs. With not much of either, here are a few tools to help run your media startup more efficiently, while also saving you a few bucks. Share What You Know and People Will Buy What You Sell A salesman has to knock on lots of doors but people knock an expert's door. Whatever your business, you are the expert. Freely helping people today brings clients tomorrow. Fri, 16 May 2014 21:00:00 GMT http://www.entrepreneur.com/article/233953 http://www.entrepreneur.com/article/233953 Matt Hanses A salesman has to knock on lots of doors but people knock an expert's door. Whatever your business, you are the expert. Freely helping people today brings clients tomorrow. 5 Steps to Creating a Valuable Customer Conference For a startup trying to get off the ground (or a business looking to grow), customer relationships are crucial as these people fuel the business. To stand out against competitors and develop lasting relationships, startups should consider hosting a customer conference. Fri, 09 May 2014 11:00:00 GMT http://www.entrepreneur.com/article/233570 http://www.entrepreneur.com/article/233570 Shmulik Weller For a startup trying to get off the ground (or a business looking to grow), customer relationships are crucial as these people fuel the business. To stand out against competitors and develop lasting relationships, startups should consider hosting a customer conference.