Customer Relationship Management The latest news, videos, and discussion topics on Customer Relationship Management en-us Copyright 2014 Inc., All rights reserved. (webmaster) 5 Business Tue, 14 Oct 2014 15:45:00 GMT Is This Industry Disruptor Ripe for Disruption? This week, adds analytics to its enterprise software portfolio as far smaller companies eye its hold on the customer relationship management category. Tue, 14 Oct 2014 15:45:00 GMT Heather Clancy 3 Steps to Happier Customers Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied. Thu, 09 Oct 2014 23:00:00 GMT Belinda Chan 5 Proven Ways to Create Long-Lasting Customer Relationships There are tools and processes you can incorporate to support your customers every step of the way. Tue, 07 Oct 2014 20:30:00 GMT Eric Siu Skip the Reluctant Customers. Start Resonating With the Right Crowd. You don't want the clients that are hard sells. Fri, 26 Sep 2014 17:00:00 GMT Kate Swoboda How to Stop the Time Suck of Customer Relationships Implementing strong client boundaries helps keep everyone focused. Fri, 19 Sep 2014 18:00:00 GMT Kate Swoboda How the ALS Association Can Keep Its Momentum Going The non-profit, along with businesses, can utilize three secrets of customer-relationship management software to effectively follow up on leads. Thu, 18 Sep 2014 21:00:00 GMT Brandon Bruce Are You a Coyote or a Roadrunner? This is an era when time, place, secrecy, size and order are no longer relevant, when customers expect personalized outcomes delivered by passionate, agile and responsive employees. Fri, 12 Sep 2014 18:00:00 GMT Chip R. Bell Right or Wrong, YouÂ’re Not Going to Win the Argument With the Customer Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged. Wed, 03 Sep 2014 12:30:00 GMT Gene Marks 5 Predictions About the Growing Power of Online Customer Reviews The influence of a single customer's opinion will continue to grow in sync with the pervasiveness of social media. Thu, 28 Aug 2014 20:30:00 GMT Tomer Tagrin The 6 Elements of Persuasion (Infographic) When you want to get your customer to say yes, keep these principles in mind. Wed, 13 Aug 2014 18:40:00 GMT Nina Zipkin Your Secret Resource to Get a Better Product: Customer Service Move beyond the minimum viable product with the help of your staff to develop the most valuable product. Fri, 08 Aug 2014 17:00:00 GMT Leyla Seka 25 Traits Thriving Entrepreneurs Share The must-have characteristics needed to start, grow and expand your company. Thu, 24 Jul 2014 15:00:00 GMT Nina Zipkin Turning an Oops Into an Opportunity When a company errs, a superior response from its customer-response team can win over the aggrieved party. Wed, 16 Jul 2014 16:00:00 GMT Chip R. Bell Maximize the Impact of Handwritten Notes With These 6 Tips Want to make an impression and differentiate yourself and your company? Do it in writing. Thu, 10 Jul 2014 15:30:00 GMT Peter Gasca How You, the Local Business Owner, Can Take on Amazon You can slay the online giant (somewhat) -- by doing these eight things consistently. Tue, 08 Jul 2014 20:00:00 GMT Gene Marks 4 Ways to Build Trust Quickly Entrepreneurs don't have years or even months to build trust. To get sales quickly, they need to act quickly. Mon, 07 Jul 2014 16:00:00 GMT Dorie Clark 8 Ways to Make Your Marketing Message Stand Out Your customers are exposed to thousands of marketing messages every day. Here's how you can get yours the attention it deserves. Tue, 01 Jul 2014 17:00:00 GMT Al Lautenslager Avoid These 3 Mistakes When Running Your Daily Deals Site Keep your business on the right track and your merchants happy by learning how to avoid the top mistakes business owners make when running an online coupon or daily deal site. Mon, 23 Jun 2014 20:30:00 GMT Entrepreneur Press and Rich Mintzer Your Company Shouldn't Need to Shout 'The Customer is King!' Put the customer at the center of your business and they will know they are king, without all the yelling. Mon, 23 Jun 2014 13:30:00 GMT Sharon Rowlands Your Customers Can Now Direct Message You on Yelp The new direct-messaging tool aims 'to ensure people never have to leave Yelp to find all the info their heartsÂ’ desire,' the company said. Tue, 17 Jun 2014 20:49:00 GMT Geoff Weiss