Customer Relationship Management The latest news, videos, and discussion topics on Customer Relationship Management en-us Copyright 2014 Inc., All rights reserved. (webmaster) 5 Business Fri, 12 Sep 2014 18:00:00 GMT Are You a Coyote or a Roadrunner? This is an era when time, place, secrecy, size and order are no longer relevant, when customers expect personalized outcomes delivered by passionate, agile and responsive employees. Fri, 12 Sep 2014 18:00:00 GMT Chip R. Bell Right or Wrong, YouÂ’re Not Going to Win the Argument With the Customer Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged. Wed, 03 Sep 2014 12:30:00 GMT Gene Marks 5 Predictions About the Growing Power of Online Customer Reviews The influence of a single customer's opinion will continue to grow in sync with the pervasiveness of social media. Thu, 28 Aug 2014 20:30:00 GMT Tomer Tagrin The 6 Elements of Persuasion (Infographic) When you want to get your customer to say yes, keep these principles in mind. Wed, 13 Aug 2014 18:40:00 GMT Nina Zipkin Your Secret Resource to Get a Better Product: Customer Service Move beyond the minimum viable product with the help of your staff to develop the most valuable product. Fri, 08 Aug 2014 17:00:00 GMT Leyla Seka 25 Traits Thriving Entrepreneurs Share The must-have characteristics needed to start, grow and expand your company. Thu, 24 Jul 2014 15:00:00 GMT Nina Zipkin Turning an Oops Into an Opportunity When a company errs, a superior response from its customer-response team can win over the aggrieved party. Wed, 16 Jul 2014 16:00:00 GMT Chip R. Bell Maximize the Impact of Handwritten Notes With These 6 Tips Want to make an impression and differentiate yourself and your company? Do it in writing. Thu, 10 Jul 2014 15:30:00 GMT Peter Gasca How You, the Local Business Owner, Can Take on Amazon You can slay the online giant (somewhat) -- by doing these eight things consistently. Tue, 08 Jul 2014 20:00:00 GMT Gene Marks 4 Ways to Build Trust Quickly Entrepreneurs don't have years or even months to build trust. To get sales quickly, they need to act quickly. Mon, 07 Jul 2014 16:00:00 GMT Dorie Clark 8 Ways to Make Your Marketing Message Stand Out Your customers are exposed to thousands of marketing messages every day. Here's how you can get yours the attention it deserves. Tue, 01 Jul 2014 17:00:00 GMT Al Lautenslager Avoid These 3 Mistakes When Running Your Daily Deals Site Keep your business on the right track and your merchants happy by learning how to avoid the top mistakes business owners make when running an online coupon or daily deal site. Mon, 23 Jun 2014 20:30:00 GMT Entrepreneur Press and Rich Mintzer Your Company Shouldn't Need to Shout 'The Customer is King!' Put the customer at the center of your business and they will know they are king, without all the yelling. Mon, 23 Jun 2014 13:30:00 GMT Sharon Rowlands Your Customers Can Now Direct Message You on Yelp The new direct-messaging tool aims 'to ensure people never have to leave Yelp to find all the info their heartsÂ’ desire,' the company said. Tue, 17 Jun 2014 20:49:00 GMT Geoff Weiss 5 Tips for Building Strong Relationships With Clients Forging solid business ties seems simple on the surface, but this requires time, effort and tact. Tue, 17 Jun 2014 18:30:00 GMT Allen Duet Why Businesses Can't Afford to Upset Customers (Infographic) Learn what companies can do if consumers do become unhappy. Mon, 09 Jun 2014 20:00:00 GMT Andrew Reid Collaborate to Win Is the Paradox of Market Competition Our great ideas go nowhere without relationships that bring us the customers, employees and investors we need to succeed. Fri, 06 Jun 2014 19:30:00 GMT Josh Mait 6 Reasons to Make Your Business Human on Social Media Customers are more likely to connect with your brand when they connect with the people behind the logo. Thu, 29 May 2014 14:30:00 GMT Brett Relander Growth and Change Require Agile Leadership and Bedrock Values The agile CEO is humble enough to question assumptions and accept suggestions but firm on core principles. Fri, 23 May 2014 19:00:00 GMT Rob Locascio Social Media Where Global Strangers Become Your Neighbor When building a social media presence for your company, relationships and trust are key. Wed, 21 May 2014 12:30:00 GMT Sandi Krakowski