This ad will close in

Customer relationship management

Subscribe

News and Articles About Customer relationship management

In This Smartphone-Obsessed World, He Who Communicates Best With His Customer Wins
BY
Customers expect better communication from brands than ever. Most businesses, though, are not keeping up.
April 17, 2014 in Marketing
Want Your Startup to Do a Better Job? Avoid These 3 Myths.

Want Your Startup to Do a Better Job? Avoid These 3 Myths.

BY
For small businesses, offering a standout product means understanding what the customer wants -- and delivering it.
April 17, 2014 in Grow Your Business
This Software Company Can Boost Your Retention Rate

This Software Company Can Boost Your Retention Rate

BY
Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
April 16, 2014 in Grow Your Business
 How Rewards Are Running Loyalty Programs Into the Ground

How Rewards Are Running Loyalty Programs Into the Ground

BY
Businesses should tweak their plans to inject a more human focus rather than emphasizing steep spending or quick expirations.
April 14, 2014 in Marketing
When to Fire That, Er, Abusive or Disruptive Customer

When to Fire That, Er, Abusive or Disruptive Customer

BY
If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy.
April 14, 2014 in Grow Your Business
Fans, Rejoice: DailyCandy and Television Without Pity Archives to Remain Open

Fans, Rejoice: DailyCandy and Television Without Pity Archives to Remain Open

BY
NBCUniversal is jettisoning the lifestyle and TV recap sites, but vocal fans prompted the company to reverse its decision to keep the sites' archived content from the public.
April 2, 2014 in Social Media
Ready to Hang Out a Shingle in the Brave New World of Online Retail?

Ready to Hang Out a Shingle in the Brave New World of Online Retail?

BY
New ecommerce firms need to scope out a strategy to lure customers over their virtual thresholds.
March 18, 2014 in Starting a Business
Woo Loyal Customers for Life With 4 Winning Ways

Woo Loyal Customers for Life With 4 Winning Ways

BY
Convert engaged shoppers into lifelong ambassadors for your brand
March 13, 2014 in Marketing
How the Rules of Customer Satisfaction Have Changed

How the Rules of Customer Satisfaction Have Changed

BY
The web has shaken things up, giving more power to consumers. It's now even more important to keep people happy.
March 13, 2014 in Grow Your Business
4 Ways to Increase Your Direct Mail Sales

4 Ways to Increase Your Direct Mail Sales

BY
After you've completed a few successful direct mail campaigns, use these four methods to build your sales.
March 4, 2014 in Marketing
Treat Them Well: 5 Keys to Lasting Customer Service

Treat Them Well: 5 Keys to Lasting Customer Service

BY
A valued customer is a happy one, which almost always leads to profits.
February 27, 2014 in Grow Your Business
Soar Above, Rather Than Survive, a Product Recall

Soar Above, Rather Than Survive, a Product Recall

BY
Fitbit is the latest company that instituted a recall. Did it do it right? Also, seven steps to implement a recall program in your business.
February 27, 2014 in Grow Your Business
How To Win When You Fail

How To Win When You Fail

BY
The way you react to screw ups is a critical factor in determining how successful you will be in business.
February 5, 2014 in Business Management
The Real Reason Customers Buy From You

The Real Reason Customers Buy From You

BY
Technology and marketing help, but it didn't seal the deal.
January 29, 2014 in Business Management

4 Steps to Establishing Your Business on Review Sites

BY
If you're trying to sell something, online reviews are important to your customers. Here's how to beef up your business's presence on review sites.
January 14, 2014 in Online Marketing
9 in 10 Customers Will Switch to the Competition If You Don't Treat Them Well (Infographic)

9 in 10 Customers Will Switch to the Competition If You Don't Treat Them Well (Infographic)

BY
Here's a look at customer satisfaction rates across industries and why those rates matter.
December 18, 2013 in Sales
Dealing With That Unhappy Customer

Dealing With That Unhappy Customer

BY
Sometimes, a client can become a nuisance. Is it worth the stress to save the relationship?
December 12, 2013 in Business Management
Breaking Up With a Client: What to Say

Breaking Up With a Client: What to Say

BY
If you need to end a business relationship, our experts have suggestions to make those difficult conversations go a little easier.
November 25, 2013 in Go Forward
What Not to Do When Taking Clients Out to Lunch

What Not to Do When Taking Clients Out to Lunch

BY
It may be somewhat of a lost art, but taking your clients out is one of the best ways to earn more business. Here's how not to screw it up.
October 29, 2013 in Networking
5 Ways to Close The Sale With Indecisive Customers

5 Ways to Close The Sale With Indecisive Customers

BY
Not all of your customers will be ready to buy the first time you meet them. Here's how to turn prospective buyers into loyal customers.
October 22, 2013 in Sales
How to Take Control of Your Business' Online Reputation

How to Take Control of Your Business' Online Reputation

BY
Four tips you can implement today to improve your ratings on review sites.
October 17, 2013 in Customer Loyalty and Retention
Netflix Goes Where No Customer Service Has Gone Before

Netflix Goes Where No Customer Service Has Gone Before

BY
In a lesson to all businesses about how to provide great customer service, a Netflix service rep role-played 'Star Trek' while trying to fix a problem.
October 14, 2013 in Customer Loyalty and Retention
How to Establish Retail Store Policies When Just Starting Out

How to Establish Retail Store Policies When Just Starting Out

BY
Before your grand opening, take time to formulate your operating policies. These guidelines will help you decide just what rules to put in place.
October 9, 2013 in Retail Center
6 Steps to a Return Policy That Will Score You More Sales

6 Steps to a Return Policy That Will Score You More Sales

BY
When REI recently changed its 'no questions asked' return policy to a year limit, people started debating the best approach. Here are six steps to get the most out of your policy.
September 27, 2013 in Sales
Angry Customer Used Promoted Tweets to Chastise British Airways

Angry Customer Used Promoted Tweets to Chastise British Airways

BY
A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.
September 3, 2013 in Customer Loyalty and Retention

Most Shared Stories