Customer Relationship Management

News and Articles About Customer Relationship Management

5 Predictions About the Growing Power of Online Customer Reviews

5 Predictions About the Growing Power of Online Customer Reviews

The influence of a single customer's opinion will continue to grow in sync with the pervasiveness of social media.
The 6 Elements of Persuasion (Infographic)

The 6 Elements of Persuasion (Infographic)

When you want to get your customer to say yes, keep these principles in mind.
Your Secret Resource to Get a Better Product: Customer Service

Your Secret Resource to Get a Better Product: Customer Service

Move beyond the minimum viable product with the help of your staff to develop the most valuable product.
25 Traits Thriving Entrepreneurs Share

25 Traits Thriving Entrepreneurs Share

The must-have characteristics needed to start, grow and expand your company.
Turning an Oops Into an Opportunity

Turning an Oops Into an Opportunity

When a company errs, a superior response from its customer-response team can win over the aggrieved party.
Maximize the Impact of Handwritten Notes With These 6 Tips

Maximize the Impact of Handwritten Notes With These 6 Tips

Want to make an impression and differentiate yourself and your company? Do it in writing.
How You, the Local Business Owner, Can Take on Amazon

How You, the Local Business Owner, Can Take on Amazon

You can slay the online giant (somewhat) -- by doing these eight things consistently.
4 Ways to Build Trust Quickly

4 Ways to Build Trust Quickly

Entrepreneurs don't have years or even months to build trust. To get sales quickly, they need to act quickly.
8 Ways to Make Your Marketing Message Stand Out

8 Ways to Make Your Marketing Message Stand Out

Your customers are exposed to thousands of marketing messages every day. Here's how you can get yours the attention it deserves.
Avoid These 3 Mistakes When Running Your Daily Deals Site

Avoid These 3 Mistakes When Running Your Daily Deals Site

Keep your business on the right track and your merchants happy by learning how to avoid the top mistakes business owners make when running an online coupon or daily deal site.
Your Company Shouldn't Need to Shout 'The Customer is King!'

Your Company Shouldn't Need to Shout 'The Customer is King!'

Put the customer at the center of your business and they will know they are king, without all the yelling.
Your Customers Can Now Direct Message You on Yelp

Your Customers Can Now Direct Message You on Yelp

The new direct-messaging tool aims 'to ensure people never have to leave Yelp to find all the info their heartsÂ’ desire,' the company said.
5 Tips for Building Strong Relationships With Clients

5 Tips for Building Strong Relationships With Clients

Forging solid business ties seems simple on the surface, but this requires time, effort and tact.
Why Businesses Can't Afford to Upset Customers (Infographic)

Why Businesses Can't Afford to Upset Customers (Infographic)

Learn what companies can do if consumers do become unhappy.
Collaborate to Win Is the Paradox of Market Competition

Collaborate to Win Is the Paradox of Market Competition

Our great ideas go nowhere without relationships that bring us the customers, employees and investors we need to succeed.
6 Reasons to Make Your Business Human on Social Media

6 Reasons to Make Your Business Human on Social Media

Customers are more likely to connect with your brand when they connect with the people behind the logo.
Growth and Change Require Agile Leadership and Bedrock Values

Growth and Change Require Agile Leadership and Bedrock Values

The agile CEO is humble enough to question assumptions and accept suggestions but firm on core principles.
Social Media Where Global Strangers Become Your Neighbor

Social Media Where Global Strangers Become Your Neighbor

When building a social media presence for your company, relationships and trust are key.
Gmail Hacks to Score Your Business Extra Productivity

Gmail Hacks to Score Your Business Extra Productivity

With some lesser-known apps, you can set up a networking tool, automate tasks and even guard against foolhardy mistakes.
New CRM Software? What to Keep in Mind.

New CRM Software? What to Keep in Mind.

Don't allow new software to keep you from neglecting personal connections.
Why Word-of-Mouth Advertising Will Make Your Fitness Business Strong

Why Word-of-Mouth Advertising Will Make Your Fitness Business Strong

Customer referrals and referrals from healthcare professionals are a gold mine for personal trainers seeking new clients. Find out how to get these two groups to refer their friends, family and patients.
The Best Software Tools to Run a Startup

The Best Software Tools to Run a Startup

Time and money are precious commodities for entrepreneurs. With not much of either, here are a few tools to help run your media startup more efficiently, while also saving you a few bucks.
Share What You Know and People Will Buy What You Sell

Share What You Know and People Will Buy What You Sell

A salesman has to knock on lots of doors but people knock an expert's door. Whatever your business, you are the expert. Freely helping people today brings clients tomorrow.
5 Steps to Creating a Valuable Customer Conference

5 Steps to Creating a Valuable Customer Conference

For a startup trying to get off the ground (or a business looking to grow), customer relationships are crucial as these people fuel the business. To stand out against competitors and develop lasting relationships, startups should consider hosting a customer conference.
A Checklist to Get Your Customer-Loyalty Program Off the Ground

A Checklist to Get Your Customer-Loyalty Program Off the Ground

With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.
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