Customer Relationship Management

News and Articles About Customer Relationship Management

Is Your Business Prepared to Handle an Unexpected Emergency?
Crisis Management

Is Your Business Prepared to Handle an Unexpected Emergency?

It's better to scramble now and lay a foundation with a crisis-communications plan than when the company is in the hot seat.
Heather Ripley
Reverse a Pattern of Poor Sales With Speech Analytics
Customer Relationship Management

Reverse a Pattern of Poor Sales With Speech Analytics

Track certain certain keywords in sales calls and measure outcomes. This can set the stage for focused coaching.
Jeffrey Fotta
Avoid These 5 Customer-Care Traps
Customer Service

Avoid These 5 Customer-Care Traps

Recognize your company's approach to clients and the potential pitfalls your business can fall into. Develop a strategy in response.
Jim Freeze
To Expand Sales in 2015 Consider Offering More to the Clients Who Already Trust You
Revenue Generation

To Expand Sales in 2015 Consider Offering More to the Clients Who Already Trust You

The fastest way for many businesses to grow revenue is to sell new, related services to existing clients.
Eddy Ricci
Too Much Social Media Can Drive Away Your Customers
Business Circle

Too Much Social Media Can Drive Away Your Customers

Your audience won't tire of quality content but the key word is "quality.''
Brett Relander
4 Ways to Cut Down on the Hidden Costs of Sales
Business Circle

4 Ways to Cut Down on the Hidden Costs of Sales

Empower your salespeople by giving them the tools they need and removing the distractions they don't.
Chris Harrington
The Software Tools in My Company's Arsenal
Software

The Software Tools in My Company's Arsenal

A company executive shares his choices for powering up his office.
Miles Jennings
Variety Is the Spice of Social-Media Life, Too
Social Media

Variety Is the Spice of Social-Media Life, Too

Social-media marketing needs continuity to be effective but ever-changing to keep the audience interested.
Brett Relander
The 2-Step Process for Excellent Customer Service
Management

The 2-Step Process for Excellent Customer Service

Implement this system to get customers raving about your business.
Dan S. Kennedy
Sincerity and Transparency Are the Keys to Genuine Customer Loyalty
Business Circle

Sincerity and Transparency Are the Keys to Genuine Customer Loyalty

Many so-called customer loyalty programs fail because they seem a rigged game to the purchaser. There are plenty of ways to do it right.
Toby Bottorf
The Bigger the Brand, the More Likely Its Customers Feel Ignored
Customer Feedback

The Bigger the Brand, the More Likely Its Customers Feel Ignored

American consumers yearn to collaborate but the biggest companies are not getting the message.
Ray King
Is This Industry Disruptor Ripe for Disruption?
Competition

Is This Industry Disruptor Ripe for Disruption?

This week, Salesforce.com adds analytics to its enterprise software portfolio as far smaller companies eye its hold on the customer relationship management category.
3 Steps to Happier Customers
Customer Relationship

3 Steps to Happier Customers

Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.
Belinda Chan
5 Proven Ways to Create Long-Lasting Customer Relationships
Customer Service

5 Proven Ways to Create Long-Lasting Customer Relationships

There are tools and processes you can incorporate to support your customers every step of the way.
Eric Siu