Customer Relationship Management

News and Articles About Customer Relationship Management

Right or Wrong, You're Not Going to Win the Argument With the Customer
Customer Service

Right or Wrong, You're Not Going to Win the Argument With the Customer

Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.
Gene Marks
5 Predictions About the Growing Power of Online Customer Reviews
Online Reviews

5 Predictions About the Growing Power of Online Customer Reviews

The influence of a single customer's opinion will continue to grow in sync with the pervasiveness of social media.
 Tomer Tagrin
The 6 Elements of Persuasion (Infographic)
Customer Engagement

The 6 Elements of Persuasion (Infographic)

When you want to get your customer to say yes, keep these principles in mind.
Nina Zipkin
Your Secret Resource to Get a Better Product: Customer Service
Customer Service

Your Secret Resource to Get a Better Product: Customer Service

Move beyond the minimum viable product with the help of your staff to develop the most valuable product.
Leyla Seka
25 Traits Thriving Entrepreneurs Share
Entrepreneurs

25 Traits Thriving Entrepreneurs Share

The must-have characteristics needed to start, grow and expand your company.
Nina Zipkin
Turning an Oops Into an Opportunity
Customer Relationship Management

Turning an Oops Into an Opportunity

When a company errs, a superior response from its customer-response team can win over the aggrieved party.
Chip R. Bell
Maximize the Impact of Handwritten Notes With These 6 Tips
Etiquette

Maximize the Impact of Handwritten Notes With These 6 Tips

Want to make an impression and differentiate yourself and your company? Do it in writing.
Peter Gasca
How You, the Local Business Owner, Can Take on Amazon
Growing a Business

How You, the Local Business Owner, Can Take on Amazon

You can slay the online giant (somewhat) -- by doing these eight things consistently.
Gene Marks
Delivered by
4 Ways to Build Trust Quickly
Leadership

4 Ways to Build Trust Quickly

Entrepreneurs don't have years or even months to build trust. To get sales quickly, they need to act quickly.
Dorie Clark
Presented by
8 Ways to Make Your Marketing Message Stand Out
Marketing

8 Ways to Make Your Marketing Message Stand Out

Your customers are exposed to thousands of marketing messages every day. Here's how you can get yours the attention it deserves.
Al Lautenslager
Avoid These 3 Mistakes When Running Your Daily Deals Site
Startup Kit

Avoid These 3 Mistakes When Running Your Daily Deals Site

Keep your business on the right track and your merchants happy by learning how to avoid the top mistakes business owners make when running an online coupon or daily deal site.
Your Company Shouldn't Need to Shout 'The Customer is King!'
Customer Relationship

Your Company Shouldn't Need to Shout 'The Customer is King!'

Put the customer at the center of your business and they will know they are king, without all the yelling.
Sharon Rowlands
Your Customers Can Now Direct Message You on Yelp
Customer Relationship Management

Your Customers Can Now Direct Message You on Yelp

The new direct-messaging tool aims 'to ensure people never have to leave Yelp to find all the info their hearts' desire,' the company said.
Geoff Weiss
5 Tips for Building Strong Relationships With Clients
Customer Relationship Management

5 Tips for Building Strong Relationships With Clients

Forging solid business ties seems simple on the surface, but this requires time, effort and tact.
Allen Duet