News and Articles About Customer Relationship Management

Turning an Oops Into an Opportunity
Customer Relationship Management

Turning an Oops Into an Opportunity

When a company errs, a superior response from its customer-response team can win over the aggrieved party.
Chip R. Bell
Maximize the Impact of Handwritten Notes With These 6 Tips
Etiquette

Maximize the Impact of Handwritten Notes With These 6 Tips

Want to make an impression and differentiate yourself and your company? Do it in writing.
Peter Gasca
How You, the Local Business Owner, Can Take on Amazon
Growing a Business

How You, the Local Business Owner, Can Take on Amazon

You can slay the online giant (somewhat) -- by doing these eight things consistently.
Gene Marks
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4 Ways to Build Trust Quickly
Trust

4 Ways to Build Trust Quickly

Entrepreneurs don't have years or even months to build trust. To get sales quickly, they need to act quickly.
Dorie Clark
8 Ways to Make Your Marketing Message Stand Out
Marketing

8 Ways to Make Your Marketing Message Stand Out

Your customers are exposed to thousands of marketing messages every day. Here's how you can get yours the attention it deserves.
Al Lautenslager
Avoid These 3 Mistakes When Running Your Daily Deals Site
Startup Kit

Avoid These 3 Mistakes When Running Your Daily Deals Site

Keep your business on the right track and your merchants happy by learning how to avoid the top mistakes business owners make when running an online coupon or daily deal site.
Your Company Shouldn't Need to Shout 'The Customer is King!'
Customer Relationship

Your Company Shouldn't Need to Shout 'The Customer is King!'

Put the customer at the center of your business and they will know they are king, without all the yelling.
Sharon Rowlands
Your Customers Can Now Direct Message You on Yelp
Customer Relationship Management

Your Customers Can Now Direct Message You on Yelp

The new direct-messaging tool aims 'to ensure people never have to leave Yelp to find all the info their hearts' desire,' the company said.
Geoff Weiss
5 Tips for Building Strong Relationships With Clients
Customer Relationship Management

5 Tips for Building Strong Relationships With Clients

Forging solid business ties seems simple on the surface, but this requires time, effort and tact.
Allen Duet
Why Businesses Can't Afford to Upset Customers (Infographic)
Customer Engagement

Why Businesses Can't Afford to Upset Customers (Infographic)

Learn what companies can do if consumers do become unhappy.
Andrew Reid
Collaborate to Win Is the Paradox of Market Competition
Relationships

Collaborate to Win Is the Paradox of Market Competition

Our great ideas go nowhere without relationships that bring us the customers, employees and investors we need to succeed.
Josh Mait
6 Reasons to Make Your Business Human on Social Media
Social Media Marketing

6 Reasons to Make Your Business Human on Social Media

Customers are more likely to connect with your brand when they connect with the people behind the logo.
Brett Relander
Growth and Change Require Agile Leadership and Bedrock Values
Leadership Qualities

Growth and Change Require Agile Leadership and Bedrock Values

The agile CEO is humble enough to question assumptions and accept suggestions but firm on core principles.
Rob Locascio
Social Media Where Global Strangers Become Your Neighbor
Community building

Social Media Where Global Strangers Become Your Neighbor

When building a social media presence for your company, relationships and trust are key.
Sandi Krakowski