Customer Relationship Management: Page 2
3 Strategies to Respond to the Changes in the B2B Buying Journey
You still have to resolve pain points to maintain ever-evolving customer relationships.
Here Are 5 Trends to Watch Out For in Sales and Marketing in 2023
Harnessing these tactics to better leverage customer data and create a greater sense of relevancy with consumers will be the key to a competitive edge.
Are Your Customer Relationship Management Techniques Up to Par? Ask Yourself These 3 Questions
Strong customer relationships are the crux of just about every business out there. Use these questions to see if you're truly connecting with your customers.
Why Building Customer Trust Is Even More Important During Economic Hardship
Although the consumer trust barometer is not looking good for companies at the moment, you can use this as an opportunity to make lasting relationships with them. Here's how.
The 3 Skills You Need to Build Better Customer Relationships
Entrepreneurs can forget precisely who all of their challenging work is for. These are a few simple skills you need to master to build strong customer relationships.
4 Easy Ways to Turn Negative Customer Interactions Into Positive Experiences
Every person in a customer-facing role understands that there are some customers who are more difficult than others. Here are some ways to turn these customer interactions into more positive experiences.
How to Create Authentic Relationships and Build Customer Trust
Relationship marketing is a valuable strategy to foster greater brand loyalty and increase customer retention. Here are some tips to get you started.
8 Easy Ways to Improve Your Website by Reducing Bounce Rates
A high bounce rate can mean your website isn't doing a good job of engaging and converting your website visitors. Fortunately, there are things you can do to reduce bounce rates on your website.
How to Adopt a Coach Mindset With Your Customers to Grow Your Business
Relegating customer success to a separate team of reps is short-sighted. Instead, you should work to implement a coaching model of relationship-building using these practices.
Use These 10 Red Flags to Spot a Difficult Client From a Mile Away
Not every client is right for you. Here are 10 warning signs you can spot early to prevent future client tantrums and headaches.
How to Enable Change in Your Team and Boost Your Customer Experience
What are the keys to the improvement loop and actually implementing change? What are the top tips to getting this right? Here's your answer.
How to Make Your Clients Love Working With You
Managing clients isn't about fast hookups. Aim for more long-term (and more profitable) pair bonding.
5 Ways AI Will Change the Digital Marketing Game in 2022
What will AI mean for marketers in 2022? From chatbots and other virtual assistants to generating the content, enhancing user experiences and more, AI is already making major changes to the digital marketing landscape. While it may be difficult to predict the future, it's easy to see that AI will continue to progress and play an increasingly central role in digital marketing.
You Need to Make an Important Distinction for Your Small Business
A problem that many small businesses face is they don't understand the difference between a transactional business and a relationship-based business.
Why Digital Marketing Is Just Like Dating
Don't expect to win on the very first ad or promotion; develop a relationship and get to know one another.