Customer relationship management
How Rapportive Helps Businesses Manage Customer Relationships
BY Jonathan Blum and Alex Dalenberg
The company's Gmail add-on makes for a sleek social CRM tool. Four Spring-Cleaning Tips for Your Business
BY Joey Faucette
Take a fresh look at your habits to get a clear perspective on your bottom line. Here's how to get started. How to Maintain Clients' Trust While Managing a Crisis
BY Christopher Hann
Don't wait until trouble hits to plan a response to an emergency. Here are some long- and short-term strategies to help you weather any storm. Seven Simple Tips to Get Honest Customer Feedback Online
BY Carol Tice
Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys. Why You Should Fire Your Worst Client
BY Carol Tice
When a problem client proposes to suck the wind from your sail, it might be time to cut anchor. Here are five ways to get rid of difficult customers.Play Video Chris Brogan on Creating Trust With Customers Online (Video)
BY Behind the Brand
Chris Brogan, author of 'Trust Agents,' talks about new business practices that can help companies create long-term relationships with customers online. He speaks with Bryan Elliott in 'Behind the Brand.' Three Business Lessons from the NFL Lockout
BY Jason Fell
The author of Fixing the Game offers his top business lessons from football's labor dispute. Break Through the Online Noise With 'Likes'
BY Barbara Findlay Schenck
How do you attract customers in a crowded online market? Here's how reciprocal liking can help generate loyalty in seven easy steps. New York Businesses Expect Sales Boost on Gay Marriage News
BY Jason Fell
Here, one entrepreneur offers management tips for when sales climb unexpectedly. How to Keep Your Marketing Rolling While You're on Vacation
BY Gail Goodman
Follow these seven tips to manage your campaigns while you take a well-earned break. Guy Kawasaki on the Art of Enchantment
BY Jennifer Wang
The business guru shares his views on how to be really winning. Five Ways to Re-Energize Sales
BY Scott Gerber
An entrepreneur shares strategies that helped breathe new life into his company. Five Signs You Need a Marketing Makeover
BY Susan Gunelius
If you can identify any of these red flags, then it's probably time to retool your business's marketing strategy.Three Tips for Building an Online Community
BY Gwen Moran
Focus on the interests of your community, not just your own product, and you're likely to end up with loyal customers. How to Harness the Power of Social Media Feedback
BY Gail Goodman
Engaging with consumers enables owners to assess a product's strengths and weaknesses. Building a Business in the 'Thank You Economy'
BY Gary Vaynerchuk
Social media maven Gary Vaynerchuk on the importance of a customer-focused company culture. Innovator: DeviantART's Angelo Sotira
BY Jennifer Wang
How Angelo Sotira turned 14 million independent artists into a groundbreaking social network. Review: Capsule, CRM for Small Business
BY Jonathan Blum
The pros and cons of an online tool that focuses on managing the sales pipeline. 