Customer Relationship Management

News and Articles About Customer Relationship Management

Creating Your Company's LinkedIn Profile

Creating Your Company's LinkedIn Profile

These mini-websites improve your exposure and allow you to connect more directly with both current and potential customers.
3 Steps for Fixing Big Business Blunders

3 Steps for Fixing Big Business Blunders

Everyone makes mistakes, here's advice from a pro on how to come back strong after even the most embarrassing slip-ups.
Visa, MasterCard Settlement: What You Need to Know

Visa, MasterCard Settlement: What You Need to Know

Credit-card giants agree to pay more than $6 billion to settle an antitrust case.
How Rapportive Helps Businesses Manage Customer Relationships

How Rapportive Helps Businesses Manage Customer Relationships

The company's Gmail add-on makes for a sleek social CRM tool.
Four Spring-Cleaning Tips for Your Business

Four Spring-Cleaning Tips for Your Business

Take a fresh look at your habits to get a clear perspective on your bottom line. Here's how to get started.
How to Maintain Clients' Trust While Managing a Crisis

How to Maintain Clients' Trust While Managing a Crisis

Don't wait until trouble hits to plan a response to an emergency. Here are some long- and short-term strategies to help you weather any storm.
Seven Simple Tips to Get Honest Customer Feedback Online

Seven Simple Tips to Get Honest Customer Feedback Online

Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.
Why You Should Fire Your Worst Client

Why You Should Fire Your Worst Client

When a problem client proposes to suck the wind from your sail, it might be time to cut anchor. Here are five ways to get rid of difficult customers.
Chris Brogan on Creating Trust With Customers Online

Chris Brogan on Creating Trust With Customers Online

Chris Brogan, author of 'Trust Agents,' talks about new business practices that can help companies create long-term relationships with customers online. He speaks with Bryan Elliott in 'Behind the Brand.'
Three Business Lessons from the NFL Lockout

Three Business Lessons from the NFL Lockout

The author of Fixing the Game offers his top business lessons from football's labor dispute.
Break Through the Online Noise With 'Likes'

Break Through the Online Noise With 'Likes'

How do you attract customers in a crowded online market? Here's how reciprocal liking can help generate loyalty in seven easy steps.
New York Businesses Expect Sales Boost on Gay Marriage News

New York Businesses Expect Sales Boost on Gay Marriage News

Here, one entrepreneur offers management tips for when sales climb unexpectedly.
How to Keep Your Marketing Rolling While You're on Vacation

How to Keep Your Marketing Rolling While You're on Vacation

Follow these seven tips to manage your campaigns while you take a well-earned break.
Guy Kawasaki on the Art of Enchantment

Guy Kawasaki on the Art of Enchantment

The business guru shares his views on how to be really winning.
Five Ways to Re-Energize Sales

Five Ways to Re-Energize Sales

An entrepreneur shares strategies that helped breathe new life into his company.
Five Signs You Need a Marketing Makeover

Five Signs You Need a Marketing Makeover

If you can identify any of these red flags, then it's probably time to retool your business's marketing strategy.

Three Tips for Building an Online Community

Focus on the interests of your community, not just your own product, and you're likely to end up with loyal customers.
How to Harness the Power of Social Media Feedback

How to Harness the Power of Social Media Feedback

Engaging with consumers enables owners to assess a product's strengths and weaknesses.
Building a Business in the 'Thank You Economy'

Building a Business in the 'Thank You Economy'

Social media maven Gary Vaynerchuk on the importance of a customer-focused company culture.
Innovator: DeviantART's Angelo Sotira

Innovator: DeviantART's Angelo Sotira

How Angelo Sotira turned 14 million independent artists into a groundbreaking social network.
Review: Capsule, CRM for Small Business

Review: Capsule, CRM for Small Business

The pros and cons of an online tool that focuses on managing the sales pipeline.
Tips for Investing in Customer Relationship Management

Tips for Investing in Customer Relationship Management

Use it, protect it and maintain it. Learn how to make good on your technology investment with these guidelines.

Assurz Folds--Are Customers Stuck?

A company offering a "satisfaction guarantee" for major online retailers is going bankrupt; Steve Bass has details on what to do.

The Future of Customer Service

Mobile technology is changing the way consumers search for answers.

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