News and Articles About Customer Relationship Management

4 Ways to Increase Your Direct Mail Sales
Marketing

4 Ways to Increase Your Direct Mail Sales

After you've completed a few successful direct mail campaigns, use these four methods to build your sales.
Craig Simpson
Treat Them Well: 5 Keys to Lasting Customer Service
Customer Relationship Management

Treat Them Well: 5 Keys to Lasting Customer Service

A valued customer is a happy one, which almost always leads to profits.
Eric Schiffer
Soar Above, Rather Than Survive, a Product Recall
Growth Strategies

Soar Above, Rather Than Survive, a Product Recall

Fitbit is the latest company that instituted a recall. Did it do it right? Also, seven steps to implement a recall program in your business.
Patrick Proctor
Netflix Creates Shortcut to Customers With Comcast Deal
Partnerships

Netflix Creates Shortcut to Customers With Comcast Deal

Streaming company removes weakest link in distribution chain, which will most likely benefit customers.
Andrew Miller
How To Win When You Fail
Growth Strategies

How To Win When You Fail

The way you react to screw ups is a critical factor in determining how successful you will be in business.
Joshua Steimle
The Real Reason Customers Buy From You
Growth Strategies

The Real Reason Customers Buy From You

Technology and marketing help, but it didn't seal the deal.
Gene Marks
Marketing

4 Steps to Establishing Your Business on Review Sites

If you're trying to sell something, online reviews are important to your customers. Here's how to beef up your business's presence on review sites.
Ann Handley
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9 in 10 Customers Will Switch to the Competition If You Don't Treat Them Well (Infographic)
Growth Strategies

9 in 10 Customers Will Switch to the Competition If You Don't Treat Them Well (Infographic)

Here's a look at customer satisfaction rates across industries and why those rates matter.
Catherine Clifford
Dealing With That Unhappy Customer
Growth Strategies

Dealing With That Unhappy Customer

Sometimes, a client can become a nuisance. Is it worth the stress to save the relationship?
Gene Marks
Delivered by
Breaking Up With a Client: What to Say
Growth Strategies

Breaking Up With a Client: What to Say

If you need to end a business relationship, our experts have suggestions to make those difficult conversations go a little easier.
Amy S. Choi
What Not to Do When Taking Clients Out to Lunch
Marketing

What Not to Do When Taking Clients Out to Lunch

It may be somewhat of a lost art, but taking your clients out is one of the best ways to earn more business. Here's how not to screw it up.
Jacqueline Whitmore
5 Ways to Close The Sale With Indecisive Customers
Finance

5 Ways to Close The Sale With Indecisive Customers

Not all of your customers will be ready to buy the first time you meet them. Here's how to turn prospective buyers into loyal customers.
Dave Lavinsky
How to Take Control of Your Business' Online Reputation
Marketing

How to Take Control of Your Business' Online Reputation

Four tips you can implement today to improve your ratings on review sites.
Lindsay LaVine
Netflix Goes Where No Customer Service Has Gone Before
Marketing

Netflix Goes Where No Customer Service Has Gone Before

In a lesson to all businesses about how to provide great customer service, a Netflix service rep role-played 'Star Trek' while trying to fix a problem.
Brian Patrick Eha