Customer Relationship Management: Page 4

Growing a Business

This Entrepreneur Doubled Her Revenue in 2018. She Swears by This Strategy.

Do a deep dive to figure out where your business and new clients really come from.

Marketing

This Platform Streamlines Your Customer Management

Show your customers how much you care with HelpCrunch Customer Platform.

Branding

Are You Doing These 3 Things to Foster Brand Community?

It's never too late to course-correct and treat your customers as if they are welcome guests and members of a valued community.

Marketing

The Human Element: Integrating Technology And Data Into Your Customer Service Model

Yes, having an AI-powered model for shopping recommendations in e-commerce is great. But, CRM is much more than just tech. With surveys and chat-bots such a cliche, here's what sets Sprii apart.

Growing a Business

Don't Upgrade Your Enterprise CRM Until You've Reached These Milestones

Before you pull the trigger on upgrading your customer relationship management software, make sure you're investing in a system that will work for the business you run today.

Growing a Business

The Journey to Negative Churn: How You Can Get There by Going the Extra Mile

While sales and marketing are key to gaining and retaining customers, that won't be possible if you don't commit to continuous product improvement.

Marketing

CRM: Going Digital To Improve Customer Satisfaction

CRM system which helps track all activities related to a case in terms of progress and resolution, and in turn provides a complete view of all interactions and customer relationships

Growing a Business

How CRMs Can Spark (or Continue) Fast Growth

Not long ago, customers controlled how and when they interacted with brands. CRM tools have finally put companies in charge of customer relationships.

Marketing

3 Essentials for Building a Loyal Customer Base

Contrary to popular belief, brand loyalty is alive and well -- but you do have to earn it first.

Leadership

You Must Lead With Empathy to Achieve These 5 Crucial Leadership Goals

Employees, customers and investors have their own needs

Growing a Business

Scale Your Startup With These 4 Technologies

Smart apps and machine learning can streamline crucial processes to efficiently grow your output.

Growing a Business

To Better Understand Your Users, Learn About These 4 Categories of Marketing Analytics Tools

Customer relationship data is what it's all about. These types of tools can help.

Marketing

How to Keep Your German Customers Happy

Is expanding to Germany even worth it?

Leadership

If You Can't Solve a Customer Complaint in 10 Minutes, You're Doing It Wrong

It's time to invest in resolving customers' complaints quickly, easily and in the channels they prefer.

Growth Strategies

7 Signs That Your Business Needed a CRM Yesterday

If your organization is missing a usable customer database, it's a sign that you need a CRM system