Customer Relationship Management
News and Articles About Customer Relationship Management
How to keep a startup culture as your business becomes more successful.
No matter how much you try, you will make mistakes. But they can help to improve your company's effectiveness and reputation if you handle them well.
A guru of entrepreneurship tunes into her customers' concerns, and leaves a lasting impression.
How to create a focused, topic-driven community and better connect to clients and customers.
These mini-websites improve your exposure and allow you to connect more directly with both current and potential customers.
Everyone makes mistakes, here's advice from a pro on how to come back strong after even the most embarrassing slip-ups.
Credit-card giants agree to pay more than $6 billion to settle an antitrust case.
The company's Gmail add-on makes for a sleek social CRM tool.
Take a fresh look at your habits to get a clear perspective on your bottom line. Here's how to get started.
Don't wait until trouble hits to plan a response to an emergency. Here are some long- and short-term strategies to help you weather any storm.
Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.
When a problem client proposes to suck the wind from your sail, it might be time to cut anchor. Here are five ways to get rid of difficult customers.
Chris Brogan, author of 'Trust Agents,' talks about new business practices that can help companies create long-term relationships with customers online. He speaks with Bryan Elliott in 'Behind the Brand.'
The author of Fixing the Game offers his top business lessons from football's labor dispute.
How do you attract customers in a crowded online market? Here's how reciprocal liking can help generate loyalty in seven easy steps.
Here, one entrepreneur offers management tips for when sales climb unexpectedly.
Follow these seven tips to manage your campaigns while you take a well-earned break.
The business guru shares his views on how to be really winning.
An entrepreneur shares strategies that helped breathe new life into his company.
If you can identify any of these red flags, then it's probably time to retool your business's marketing strategy.
Focus on the interests of your community, not just your own product, and you're likely to end up with loyal customers.
Engaging with consumers enables owners to assess a product's strengths and weaknesses.
Social media maven Gary Vaynerchuk on the importance of a customer-focused company culture.
How Angelo Sotira turned 14 million independent artists into a groundbreaking social network.