Customer Relationship Management

News and Articles About Customer Relationship Management

3 Ways to Turn Holiday Shoppers Into Year-Round Customers

Exceed customer expectations through everything from great customer service to surprise gifts.

Gary Vaynerchuk on Social Media's Multiplier Effect

The author of 'The Thank You Economy' shares his views on the power of connecting with customers online.

How to Recognize Which Customers Are Bad for Business

Some customers take up too much time and energy. Here's how decide who isn't giving you a return on your investment.

How to Add Personality to Your Loyalty Program

Belly's loyalty program offers fun ways to interact with customers and helps build new clientele.

Why Your New Neighbors May Hold the Key to Your Business Success (Infographic)

Customers that have recently moved to a neighborhood outspend established residents at local small businesses.

4 Ways to Keep a Small Company Culture as Your Business Grows

How to keep a startup culture as your business becomes more successful.

Oops, My Bad! 5 Ways Your Business Can Improve by Admitting to Mistakes

No matter how much you try, you will make mistakes. But they can help to improve your company's effectiveness and reputation if you handle them well.

How Increasing Interaction Helps Retain Customers

A guru of entrepreneurship tunes into her customers' concerns, and leaves a lasting impression.

Starting a LinkedIn Group to Grow Your Network

How to create a focused, topic-driven community and better connect to clients and customers.

Creating Your Company's LinkedIn Profile

These mini-websites improve your exposure and allow you to connect more directly with both current and potential customers.

3 Steps for Fixing Big Business Blunders

Everyone makes mistakes, here's advice from a pro on how to come back strong after even the most embarrassing slip-ups.

Visa, MasterCard Settlement: What You Need to Know

Credit-card giants agree to pay more than $6 billion to settle an antitrust case.

How Rapportive Helps Businesses Manage Customer Relationships

The company's Gmail add-on makes for a sleek social CRM tool.

Four Spring-Cleaning Tips for Your Business

Take a fresh look at your habits to get a clear perspective on your bottom line. Here's how to get started.

How to Maintain Clients' Trust While Managing a Crisis

Don't wait until trouble hits to plan a response to an emergency. Here are some long- and short-term strategies to help you weather any storm.

Seven Simple Tips to Get Honest Customer Feedback Online

Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.

Why You Should Fire Your Worst Client

When a problem client proposes to suck the wind from your sail, it might be time to cut anchor. Here are five ways to get rid of difficult customers.

Chris Brogan on Creating Trust With Customers Online

Chris Brogan, author of 'Trust Agents,' talks about new business practices that can help companies create long-term relationships with customers online. He speaks with Bryan Elliott in 'Behind the Brand.'

Three Business Lessons from the NFL Lockout

The author of Fixing the Game offers his top business lessons from football's labor dispute.

Break Through the Online Noise With 'Likes'

How do you attract customers in a crowded online market? Here's how reciprocal liking can help generate loyalty in seven easy steps.

New York Businesses Expect Sales Boost on Gay Marriage News

Here, one entrepreneur offers management tips for when sales climb unexpectedly.

How to Keep Your Marketing Rolling While You're on Vacation

Follow these seven tips to manage your campaigns while you take a well-earned break.

Guy Kawasaki on the Art of Enchantment

The business guru shares his views on how to be really winning.

Five Ways to Re-Energize Sales

An entrepreneur shares strategies that helped breathe new life into his company.

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