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Today's Most Read
Multiply the Trust Factor Inside Your Organization
The 3 Decisions That Will Change Your Financial Life
Just These 5 Lessons Made the MBA Worth the Money
4 Simple Rules to Cut Down on 'Evil' Meetings
7 Ways to Relieve Boredom by Hustling for Extra Cash
News and Articles About Customer Relationship Management
4 Ways to Increase Your Direct Mail Sales
After you've completed a few successful direct mail campaigns, use these four methods to build your sales.
Customer Relationship Management
Treat Them Well: 5 Keys to Lasting Customer Service
A valued customer is a happy one, which almost always leads to profits.
Soar Above, Rather Than Survive, a Product Recall
Fitbit is the latest company that instituted a recall. Did it do it right? Also, seven steps to implement a recall program in your business.
Netflix Creates Shortcut to Customers With Comcast Deal
Streaming company removes weakest link in distribution chain, which will most likely benefit customers.
How To Win When You Fail
The way you react to screw ups is a critical factor in determining how successful you will be in business.
The Real Reason Customers Buy From You
Technology and marketing help, but it didn't seal the deal.
4 Steps to Establishing Your Business on Review Sites
If you're trying to sell something, online reviews are important to your customers. Here's how to beef up your business's presence on review sites.
9 in 10 Customers Will Switch to the Competition If You Don't Treat Them Well (Infographic)
Here's a look at customer satisfaction rates across industries and why those rates matter.
Dealing With That Unhappy Customer
Sometimes, a client can become a nuisance. Is it worth the stress to save the relationship?
Breaking Up With a Client: What to Say
If you need to end a business relationship, our experts have suggestions to make those difficult conversations go a little easier.
Amy S. Choi
What Not to Do When Taking Clients Out to Lunch
It may be somewhat of a lost art, but taking your clients out is one of the best ways to earn more business. Here's how not to screw it up.
5 Ways to Close The Sale With Indecisive Customers
Not all of your customers will be ready to buy the first time you meet them. Here's how to turn prospective buyers into loyal customers.
How to Take Control of Your Business' Online Reputation
Four tips you can implement today to improve your ratings on review sites.
Netflix Goes Where No Customer Service Has Gone Before
In a lesson to all businesses about how to provide great customer service, a Netflix service rep role-played 'Star Trek' while trying to fix a problem.
Brian Patrick Eha
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