Customer Relationship The latest news, videos, and discussion topics on Customer Relationship en-us Copyright 2014 Inc., All rights reserved. (webmaster) 5 Business Mon, 14 Jul 2014 22:30:00 GMT 5 Things You Never Should Say to a Client Navigate the minefield of customer relationships carefully. Each buyer brings a different personality and expectations to manage. Mon, 14 Jul 2014 22:30:00 GMT Robert Tuchman Behind the Curtain of Yelp's Powerful Reviews The website could bring in more customers, or scare them away. Can business owners do anything to fight back? Wed, 09 Jul 2014 22:30:00 GMT Leigh Held Before You Break Up With That Problem Customer, Go Down This List Firing a client is a very serious decision that should not be taken lightly. So do these four things before it gets to that point. Wed, 09 Jul 2014 21:30:00 GMT Doug and Polly White Forget Customer Service, Think Customer Wowing If you want to create life-long clients, you need to impress people right from the start. Thu, 26 Jun 2014 21:30:00 GMT Adam Callinan Your Company Shouldn't Need to Shout 'The Customer is King!' Put the customer at the center of your business and they will know they are king, without all the yelling. Mon, 23 Jun 2014 13:30:00 GMT Sharon Rowlands You Win When Using Giveaways to Grow Your Social Audience Contests and sweepstakes with prizes your targeted audience likes will engage customers and spread your brand. Fri, 06 Jun 2014 19:00:00 GMT Matt Konigsmark Do Startup Cultures Have to Be Profane? Swearing and obscenity grant psychological release but they may turn off potential customers and thwart career advancement. Thu, 05 Jun 2014 16:15:00 GMT Derek Lidow Want to Build Loyalty? Remember, Everyone Loves Free Stuff. There's no easier way to tell a customer or employee that you care then with a gift. And it doesn't even have to cost that much. Tue, 20 May 2014 18:00:00 GMT Gene Marks Don't Let Your Business Be Held Hostage by a Nightmare Client Here are the warning signs that a customer relationship is turning toxic and you need to get out. Tue, 13 May 2014 18:00:00 GMT Heather Ripley Market Research Has Lost Its Mojo. But Here's How It Can Get It Back. Now more than ever, consumers want to collaborate with companies and help shape their future. Mon, 05 May 2014 19:30:00 GMT Andrew Reid 4 'Magical' Keys to Business From My Stint at Disney World A former Mouse House member shares how the resort shaped his development as an entrepreneur. Mon, 05 May 2014 15:30:00 GMT Simon T. Bailey 6 Reasons Social Media Is Your Secret Weapon in Customer Service As more and more consumers expect immediate results, businesses need to be able to react quickly to customers' needs. The best way is to have a customer-service strategy on social media. Mon, 05 May 2014 12:00:00 GMT Dan Newman Build Great Customer Service Into Your Business With These 5 Tips Happy customers can become brand advocates, which leads to more customers. Thu, 01 May 2014 16:45:00 GMT Scott Moyer The 7 Musts of Customer Service on Social Media In this new paradigm between brands and consumers, use social tools to form deeper connections. Thu, 01 May 2014 13:15:00 GMT Alice Martin Why Small Businesses Should Be Utilizing Customer-Loyalty Programs One of the easiest ways to turn customers into loyal followers is to show them that you care. Fri, 25 Apr 2014 15:30:00 GMT Jed Williams and John Swanciger 4 Unconventional Ways to Turn Customers Into Brand Advocates With competition fierce, it is imperative for brands to establish mindshare. Here are a few ways to turn your customers into marketing machines. Fri, 25 Apr 2014 12:00:00 GMT Firas Kittaneh The ROI Of Connection In A Social-Media Culture You're not selling products. You are selling experiences. To make that work, connection is everything. Thu, 24 Apr 2014 19:30:00 GMT Sandi Krakowski Evolve or Die in the Age of the Consumer Listening to and truly engaging with customers wherever and however they choose to engage is the new secret to organizational success. Wed, 16 Apr 2014 20:00:00 GMT Lonnie Mayne This Software Company Can Boost Your Retention Rate Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies. Wed, 16 Apr 2014 16:00:00 GMT Jeff Kauflin 4 Common Customer-Service Obstacles (And How to Fix Them) Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain. Thu, 03 Apr 2014 17:30:00 GMT Laura Fagan