Customer Relationship http://www.entrepreneur.com/topic/customer-relationship The latest news, videos, and discussion topics on Customer Relationship en-us Copyright 2014 Entrepreneur.com Inc., All rights reserved. Entrepreneur.com webmaster@entrepreneur.com (webmaster) 5 Business Thu, 18 Sep 2014 21:00:00 GMT How the ALS Association Can Keep Its Momentum Going The non-profit, along with businesses, can utilize three secrets of customer-relationship management software to effectively follow up on leads. Thu, 18 Sep 2014 21:00:00 GMT http://www.entrepreneur.com/article/237567 http://www.entrepreneur.com/article/237567 Brandon Bruce How to Fire Back at an Angry Customer on Social Media The way you respond to customers can improve the reputation of your business, or tear it down in an instant. Thu, 11 Sep 2014 16:30:00 GMT http://www.entrepreneur.com/article/237196 http://www.entrepreneur.com/article/237196 Peter Gasca Not Closing Sales? Look to These 5 Mistakes. You should be reflecting on what has gone right and what has gone wrong in the past, but these errors may be contributing. Thu, 04 Sep 2014 17:00:00 GMT http://www.entrepreneur.com/article/237059 http://www.entrepreneur.com/article/237059 Adam Callinan Create an Unforgettable Customer Experience With These 5 Tips Small businesses may think they have a disadvantage when it comes to competing against the big guns but one place they can shine is in delivering exceptional customer service. Thu, 28 Aug 2014 20:00:00 GMT http://www.entrepreneur.com/article/236890 http://www.entrepreneur.com/article/236890 Peter Karpas 3 Steps to Determine Product-Market Fit For entrepreneurs to succeed, they need to figure out consumers' needs and develop a product to solve these issues. Here are a few steps to help you determine product-market fit. Wed, 27 Aug 2014 22:00:00 GMT http://www.entrepreneur.com/article/236833 http://www.entrepreneur.com/article/236833 Will Caldwell Personalized Marketing Is No Longer a Luxury No business can afford to ignore this trend. Consumers today are plugged into multiple channels and served with content at every turn. Tue, 19 Aug 2014 14:30:00 GMT http://www.entrepreneur.com/article/236574 http://www.entrepreneur.com/article/236574 Eric Siu 8 Ways to Optimize Your Network The value of your network has everything to do with how you cultivate relationships and little to do with how many names you can drop. Thu, 14 Aug 2014 11:30:00 GMT http://www.entrepreneur.com/article/236372 http://www.entrepreneur.com/article/236372 Josh Mait 6 Ways to Keep Clients Happy In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal. Thu, 07 Aug 2014 16:00:00 GMT http://www.entrepreneur.com/article/236005 http://www.entrepreneur.com/article/236005 Carm Lyman Don't Fire These 3 Rotten Customers, Profit From Them Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache. Tue, 05 Aug 2014 16:30:00 GMT http://www.entrepreneur.com/article/236092 http://www.entrepreneur.com/article/236092 Gene Marks Treat Your Customers Like You Love Them (Why Wouldn't You?) Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust. Fri, 01 Aug 2014 17:00:00 GMT http://www.entrepreneur.com/article/236096 http://www.entrepreneur.com/article/236096 Stephen Key 5 Things You Never Should Say to a Client Navigate the minefield of customer relationships carefully. Each buyer brings a different personality and expectations to manage. Mon, 14 Jul 2014 22:30:00 GMT http://www.entrepreneur.com/article/235367 http://www.entrepreneur.com/article/235367 Robert Tuchman Behind the Curtain of Yelp's Powerful Reviews The website could bring in more customers, or scare them away. Can business owners do anything to fight back? Wed, 09 Jul 2014 22:30:00 GMT http://www.entrepreneur.com/article/235271 http://www.entrepreneur.com/article/235271 Leigh Held Before You Break Up With That Problem Customer, Go Down This List Firing a client is a very serious decision that should not be taken lightly. So do these four things before it gets to that point. Wed, 09 Jul 2014 21:30:00 GMT http://www.entrepreneur.com/article/235082 http://www.entrepreneur.com/article/235082 Doug and Polly White Forget Customer Service, Think Customer Wowing If you want to create life-long clients, you need to impress people right from the start. Thu, 26 Jun 2014 21:30:00 GMT http://www.entrepreneur.com/article/235154 http://www.entrepreneur.com/article/235154 Adam Callinan Your Company Shouldn't Need to Shout 'The Customer is King!' Put the customer at the center of your business and they will know they are king, without all the yelling. Mon, 23 Jun 2014 13:30:00 GMT http://www.entrepreneur.com/article/235044 http://www.entrepreneur.com/article/235044 Sharon Rowlands You Win When Using Giveaways to Grow Your Social Audience Contests and sweepstakes with prizes your targeted audience likes will engage customers and spread your brand. Fri, 06 Jun 2014 19:00:00 GMT http://www.entrepreneur.com/article/234558 http://www.entrepreneur.com/article/234558 Matt Konigsmark Do Startup Cultures Have to Be Profane? Swearing and obscenity grant psychological release but they may turn off potential customers and thwart career advancement. Thu, 05 Jun 2014 16:15:00 GMT http://www.entrepreneur.com/article/234555 http://www.entrepreneur.com/article/234555 Derek Lidow Want to Build Loyalty? Remember, Everyone Loves Free Stuff. There's no easier way to tell a customer or employee that you care then with a gift. And it doesn't even have to cost that much. Tue, 20 May 2014 18:00:00 GMT http://www.entrepreneur.com/article/234061 http://www.entrepreneur.com/article/234061 Gene Marks Don't Let Your Business Be Held Hostage by a Nightmare Client Here are the warning signs that a customer relationship is turning toxic and you need to get out. Tue, 13 May 2014 18:00:00 GMT http://www.entrepreneur.com/article/233814 http://www.entrepreneur.com/article/233814 Heather Ripley Market Research Has Lost Its Mojo. But Here's How It Can Get It Back. Now more than ever, consumers want to collaborate with companies and help shape their future. Mon, 05 May 2014 19:30:00 GMT http://www.entrepreneur.com/article/233606 http://www.entrepreneur.com/article/233606 Andrew Reid