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News and Articles About Customer relationship

Evolve or Die in the Age of the Consumer
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Listening to and truly engaging with customers wherever and however they choose to engage is the new secret to organizational success.
April 16, 2014 in Grow Your Business
This Software Company Can Boost Your Retention Rate

This Software Company Can Boost Your Retention Rate

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Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
April 16, 2014 in Grow Your Business
4 Common Customer-Service Obstacles (And How to Fix Them)

4 Common Customer-Service Obstacles (And How to Fix Them)

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Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
April 3, 2014 in Leadership
Want to Gain Influence on Social Media? Get to Work.

Want to Gain Influence on Social Media? Get to Work.

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There are no easy tricks when it comes to building a social-media audience. It takes work, and the more you put into it, the more you will get out of it.
April 1, 2014 in Social Media
Stop Talking About Yourself So Much on Social Media and Listen

Stop Talking About Yourself So Much on Social Media and Listen

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Don't make every update all about you. Feature informative items about influentials. Do pay attention to your followers' posts.
March 27, 2014 in Social Media
How to Sell to the Hyper-Aware Consumer

How to Sell to the Hyper-Aware Consumer

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As the buyer's journey continues to evolve, small businesses need to make big changes to accommodate these new buyers. Here are a few ways to capitalize on this transition.
March 27, 2014 in Marketing
3 Ways Owning Your Mistakes Will Make You Powerful

3 Ways Owning Your Mistakes Will Make You Powerful

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Nobody likes that person that always denies or casts blame.
March 24, 2014 in Grow Your Business
Ever Had a Boss Who Seemingly Thrived on Endless Chaos?

Ever Had a Boss Who Seemingly Thrived on Endless Chaos?

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Erratic leaders, who mandate frequent deadlines but constantly change course, net few results save for finger-pointing.
March 24, 2014 in Leadership
5 Lies That Come Out of Entrepreneurs' Mouths

5 Lies That Come Out of Entrepreneurs' Mouths

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You may not think so, but falsehoods are a part of doing business.
March 21, 2014 in The 'Treps
How the Rules of Customer Satisfaction Have Changed

How the Rules of Customer Satisfaction Have Changed

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The web has shaken things up, giving more power to consumers. It's now even more important to keep people happy.
March 13, 2014 in Grow Your Business
3 Ways to Grow Your Business By Focusing on the Customer

3 Ways to Grow Your Business By Focusing on the Customer

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In the mobile age, we lose sight of the real connection businesses should have with their customers. Here are some ways to reach your customer to boost your sales.
March 7, 2014 in Grow Your Business
Dove Pulls NJ 'Armpit' Billboard in Wake of Criticism

Dove Pulls NJ 'Armpit' Billboard in Wake of Criticism

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Unilever made the call to drop a Dove ad that called New Jersey 'the Armpit of America.'
March 5, 2014 in Grow Your Business
Angry Client? Listen and Keep Your Cool.

Angry Client? Listen and Keep Your Cool.

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Dealing with disgruntled clients is part of what it takes to run a business. But it can be draining. Here are a few ways to deal with these unhappy folks.
March 3, 2014 in Grow Your Business
How Fitbit, Like Tylenol Before It, Handled a Recall the Right Way

How Fitbit, Like Tylenol Before It, Handled a Recall the Right Way

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The fitness tracker company is likely to see increased consumer demand after it took the step to removes its product from shelves.
March 3, 2014 in Grow Your Business
Treat Them Well: 5 Keys to Lasting Customer Service

Treat Them Well: 5 Keys to Lasting Customer Service

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A valued customer is a happy one, which almost always leads to profits.
February 27, 2014 in Grow Your Business
Soar Above, Rather Than Survive, a Product Recall

Soar Above, Rather Than Survive, a Product Recall

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Fitbit is the latest company that instituted a recall. Did it do it right? Also, seven steps to implement a recall program in your business.
February 27, 2014 in Grow Your Business
3 Ways to Treat Early Adopters Like Royalty

3 Ways to Treat Early Adopters Like Royalty

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When first launching an endeavor, getting the first few customers on board can be extremely challenging. Yet, they provide a load of information. Here is how to make sure they are happy.
February 27, 2014 in Starting a Business
Spying 101: How to Figure Out Everything About Your Competition Online

Spying 101: How to Figure Out Everything About Your Competition Online

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Want to get an edge on your competition? Follow this guide on keeping tabs on your competitors in the digital realm.
February 27, 2014 in Grow Your Business
Follow These Laws to Grab Customers' Attention

Follow These Laws to Grab Customers' Attention

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Analysts and experts have tried for years to crack the customer conundrum. It really shouldn't be that difficult. Here are a few laws to follow.
February 25, 2014 in Grow Your Business
Listen Up: How to Respond to Customer Complaints

Listen Up: How to Respond to Customer Complaints

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Set up the proper processes to receive feedback in advance for sustained positive outcomes.
February 11, 2014 in Management & Operations
10 Tricks and Tips for Landing Your First Client

10 Tricks and Tips for Landing Your First Client

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Launching your company is only the first step. Figuring out how to nab customers is the tricky part. Here are a few ways to get your first client on board.
February 10, 2014 in Starting a Business
Trouble in Paradise? How to Reignite Customers' Interest in Loyalty Programs.

Trouble in Paradise? How to Reignite Customers' Interest in Loyalty Programs.

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Companies shouldn't take advantage of consumers who trust them with their personal information.
February 10, 2014 in Customer Service
Customer Retention Begins on the Front Lines

Customer Retention Begins on the Front Lines

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Your existing customer base can still help you grow. Make sure your employees who deal with them are passionate.
January 30, 2014 in Growing Your Business
Experience Your Brand From Your Customers' Perspective

Experience Your Brand From Your Customers' Perspective

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Here's a challenge for you: Come in through your 'front door' and see if you're delivering from both sides.
January 27, 2014 in Branding
The Ethics Coach on Cash Deals, Transparency and More

The Ethics Coach on Cash Deals, Transparency and More

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Our ethics coach takes your questions about under-the-table payments, planned obsolescence and price transparency.
January 20, 2014 in Magazine

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