News and Articles About Customer Relationship
You may not think so, but falsehoods are a part of doing business.
The web has shaken things up, giving more power to consumers. It's now even more important to keep people happy.
In the mobile age, we lose sight of the real connection businesses should have with their customers. Here are some ways to reach your customer to boost your sales.
Unilever made the call to drop a Dove ad that called New Jersey 'the Armpit of America.'
Dealing with disgruntled clients is part of what it takes to run a business. But it can be draining. Here are a few ways to deal with these unhappy folks.
The fitness tracker company is likely to see increased consumer demand after it took the step to removes its product from shelves.
A valued customer is a happy one, which almost always leads to profits.
Fitbit is the latest company that instituted a recall. Did it do it right? Also, seven steps to implement a recall program in your business.
When first launching an endeavor, getting the first few customers on board can be extremely challenging. Yet, they provide a load of information. Here is how to make sure they are happy.
Want to get an edge on your competition? Follow this guide on keeping tabs on your competitors in the digital realm.
Analysts and experts have tried for years to crack the customer conundrum. It really shouldn't be that difficult. Here are a few laws to follow.
Set up the proper processes to receive feedback in advance for sustained positive outcomes.
Launching your company is only the first step. Figuring out how to nab customers is the tricky part. Here are a few ways to get your first client on board.
Companies shouldn't take advantage of consumers who trust them with their personal information.
Your existing customer base can still help you grow. Make sure your employees who deal with them are passionate.
Here's a challenge for you: Come in through your 'front door' and see if you're delivering from both sides.
Our ethics coach takes your questions about under-the-table payments, planned obsolescence and price transparency.
After co-founding Warby Parker, Jeff Raider is hoping to find success again with his newest endeavor, Harry's.
Just like with a romantic relationship, the courtship can never end.
Here's a look at customer satisfaction rates across industries and why those rates matter.
Companies like Birchbox and Bitters + Bottles illustrate the benefits of subscription services: recurring revenue and deep customer relationships.
Not all of your customers will be ready to buy the first time you meet them. Here's how to turn prospective buyers into loyal customers.
Vayable co-founder Jamie Wong opens up about how leaving the Valley's "techno-chamber" helped her form deeper connections with customers.
In business, first impressions only happen once. Here's how to make that moment both positive and lasting.
The Virgin CEO shares how he was able to build a company culture based on customer service.