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Today's Most Read
5 Ways Open Government Data Can Inspire Startup Innovation
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News and Articles About Customer Relationship
Customer Relationship Management
How the ALS Association Can Keep Its Momentum Going
The non-profit, along with businesses, can utilize three secrets of customer-relationship management software to effectively follow up on leads.
How to Fire Back at an Angry Customer on Social Media
The way you respond to customers can improve the reputation of your business, or tear it down in an instant.
Not Closing Sales? Look to These 5 Mistakes.
You should be reflecting on what has gone right and what has gone wrong in the past, but these errors may be contributing.
Create an Unforgettable Customer Experience With These 5 Tips
Small businesses may think they have a disadvantage when it comes to competing against the big guns but one place they can shine is in delivering exceptional customer service.
3 Steps to Determine Product-Market Fit
For entrepreneurs to succeed, they need to figure out consumers' needs and develop a product to solve these issues. Here are a few steps to help you determine product-market fit.
Personalized Marketing Is No Longer a Luxury
No business can afford to ignore this trend. Consumers today are plugged into multiple channels and served with content at every turn.
8 Ways to Optimize Your Network
The value of your network has everything to do with how you cultivate relationships and little to do with how many names you can drop.
6 Ways to Keep Clients Happy
In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
Don't Fire These 3 Rotten Customers, Profit From Them
Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
Treat Your Customers Like You Love Them (Why Wouldn't You?)
Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
5 Things You Never Should Say to a Client
Navigate the minefield of customer relationships carefully. Each buyer brings a different personality and expectations to manage.
Behind the Curtain of Yelp's Powerful Reviews
The website could bring in more customers, or scare them away. Can business owners do anything to fight back?
Before You Break Up With That Problem Customer, Go Down This List
Firing a client is a very serious decision that should not be taken lightly. So do these four things before it gets to that point.
Doug and Polly White
Forget Customer Service, Think Customer Wowing
If you want to create life-long clients, you need to impress people right from the start.
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