News and Articles About Customer Relationship

Create an Unforgettable Customer Experience With These 5 Tips
Customer Service

Create an Unforgettable Customer Experience With These 5 Tips

Small businesses may think they have a disadvantage when it comes to competing against the big guns but one place they can shine is in delivering exceptional customer service.
Peter Karpas
3 Steps to Determine Product-Market Fit
Product-Market fit

3 Steps to Determine Product-Market Fit

For entrepreneurs to succeed, they need to figure out consumers' needs and develop a product to solve these issues. Here are a few steps to help you determine product-market fit.
Will Caldwell
Personalized Marketing Is No Longer a Luxury
Online Marketing

Personalized Marketing Is No Longer a Luxury

No business can afford to ignore this trend. Consumers today are plugged into multiple channels and served with content at every turn.
Eric Siu
8 Ways to Optimize Your Network
Relationships

8 Ways to Optimize Your Network

The value of your network has everything to do with how you cultivate relationships and little to do with how many names you can drop.
Josh Mait
6 Ways to Keep Clients Happy
Customer Relationship

6 Ways to Keep Clients Happy

In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
Carm Lyman
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Don't Fire These 3 Rotten Customers, Profit From Them
Problem Customers

Don't Fire These 3 Rotten Customers, Profit From Them

Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
Gene Marks
Treat Your Customers Like You Love Them (Why Wouldn't You?)
Customer Service

Treat Your Customers Like You Love Them (Why Wouldn't You?)

Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
Stephen Key
5 Things You Never Should Say to a Client
Customer Relationship

5 Things You Never Should Say to a Client

Navigate the minefield of customer relationships carefully. Each buyer brings a different personality and expectations to manage.
Robert Tuchman
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Behind the Curtain of Yelp's Powerful Reviews
Yelp

Behind the Curtain of Yelp's Powerful Reviews

The website could bring in more customers, or scare them away. Can business owners do anything to fight back?
Leigh Held
Before You Break Up With That Problem Customer, Go Down This List
Customers

Before You Break Up With That Problem Customer, Go Down This List

Firing a client is a very serious decision that should not be taken lightly. So do these four things before it gets to that point.
Doug and Polly White
Forget Customer Service, Think Customer Wowing
Customer Service

Forget Customer Service, Think Customer Wowing

If you want to create life-long clients, you need to impress people right from the start.
Adam Callinan
Your Company Shouldn't Need to Shout 'The Customer is King!'
Customer Relationship

Your Company Shouldn't Need to Shout 'The Customer is King!'

Put the customer at the center of your business and they will know they are king, without all the yelling.
Sharon Rowlands
You Win When Using Giveaways to Grow Your Social Audience
Social Media

You Win When Using Giveaways to Grow Your Social Audience

Contests and sweepstakes with prizes your targeted audience likes will engage customers and spread your brand.
Matt Konigsmark
Do Startup Cultures Have to Be Profane?
Corporate Culture

Do Startup Cultures Have to Be Profane?

Swearing and obscenity grant psychological release but they may turn off potential customers and thwart career advancement.
Derek Lidow