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News and Articles About Customer Relationship
Who Really Runs Your Enterprise?
Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
Chip R. Bell
7 Ways to Turn Your Everyday Customers Into Extraordinary Brand Advocates
Acquiring customers is nice. Keeping customers is how you stay in business.
Why Catering to Exactly What Clients Want Is a Winning Strategy
Sometimes a consumer won't be able to describe the need clearly but if you can figure out how to best provide the right service, you'll score the business.
How to 'Fire' Bad Customers Without Burning Bridges
There are several things you can do to make the process as pain-free as possible for both parties involved.
4 Ways to Give Your Customers Exactly What They Want
You don't have to have a perfect business, but it does need to be 'good enough' to attract your target audience and land sales. Follow these tips to bring in more business.
Dan S. Kennedy
3 Types of Leadership Strategies That Distinguish Outstanding Entrepreneurs
Be familiar with all varieties as you may need to adapt your management style to better deal with unexpected situations.
Salespeople Are Shifting Away From Traditional Sales Models to This Strategy
As consumers become savvier and increasingly overwhelmed with sales and marketing messages, they've begun to tune out. Here is how to reel them back in.
To Expand Sales in 2015 Consider Offering More to the Clients Who Already Trust You
The fastest way for many businesses to grow revenue is to sell new, related services to existing clients.
Here's How to Tell a Buyer He's Wrong -- Without Losing the Business
'The customer is always right' no longer holds true.
Utilize Technology to Build Intimate Customer Communities
The latest developments allow businesses to cut out the middlemen and establish a direct line to the people that matter most.
3 Secrets to Making Your Online Customer Support a Success
Online customer service should make processes easier, not harder. Here's how your company can streamline its online customer-service approach,
How We Use Twitter to Build Products People Love
This simple change can help you feel closer to your customers and create better solutions to their problems.
Find the Courage and Ask Some Clients How Your Company Can Improve
To get a clear picture of what you're doing well and what you can do better, skip the big data and high-rent consultants. Your customers will tell you, if you just ask.
What to Do When You Lose a Client
Losing a client is a disappointment. But it can also be a growth opportunity if you truly listen, learn, and embrace the new possibilities that present themselves.
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