Customer Relationship

News and Articles About Customer Relationship

This Software Company Can Boost Your Retention Rate

This Software Company Can Boost Your Retention Rate

Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
4 Common Customer-Service Obstacles (And How to Fix Them)

4 Common Customer-Service Obstacles (And How to Fix Them)

Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
Want to Gain Influence on Social Media? Get to Work.

Want to Gain Influence on Social Media? Get to Work.

There are no easy tricks when it comes to building a social-media audience. It takes work, and the more you put into it, the more you will get out of it.
Stop Talking About Yourself So Much on Social Media and Listen

Stop Talking About Yourself So Much on Social Media and Listen

Don't make every update all about you. Feature informative items about influentials. Do pay attention to your followers' posts.
How to Sell to the Hyper-Aware Consumer

How to Sell to the Hyper-Aware Consumer

As the buyer's journey continues to evolve, small businesses need to make big changes to accommodate these new buyers. Here are a few ways to capitalize on this transition.
3 Ways Owning Your Mistakes Will Make You Powerful

3 Ways Owning Your Mistakes Will Make You Powerful

Nobody likes that person that always denies or casts blame.
Ever Had a Boss Who Seemingly Thrived on Endless Chaos?

Ever Had a Boss Who Seemingly Thrived on Endless Chaos?

Erratic leaders, who mandate frequent deadlines but constantly change course, net few results save for finger-pointing.
5 Lies That Come Out of Entrepreneurs' Mouths

5 Lies That Come Out of Entrepreneurs' Mouths

You may not think so, but falsehoods are a part of doing business.
How the Rules of Customer Satisfaction Have Changed

How the Rules of Customer Satisfaction Have Changed

The web has shaken things up, giving more power to consumers. It's now even more important to keep people happy.
3 Ways to Grow Your Business By Focusing on the Customer

3 Ways to Grow Your Business By Focusing on the Customer

In the mobile age, we lose sight of the real connection businesses should have with their customers. Here are some ways to reach your customer to boost your sales.
Dove Pulls NJ 'Armpit' Billboard in Wake of Criticism

Dove Pulls NJ 'Armpit' Billboard in Wake of Criticism

Unilever made the call to drop a Dove ad that called New Jersey 'the Armpit of America.'
Angry Client? Listen and Keep Your Cool.

Angry Client? Listen and Keep Your Cool.

Dealing with disgruntled clients is part of what it takes to run a business. But it can be draining. Here are a few ways to deal with these unhappy folks.
How Fitbit, Like Tylenol Before It, Handled a Recall the Right Way

How Fitbit, Like Tylenol Before It, Handled a Recall the Right Way

The fitness tracker company is likely to see increased consumer demand after it took the step to removes its product from shelves.
Treat Them Well: 5 Keys to Lasting Customer Service

Treat Them Well: 5 Keys to Lasting Customer Service

A valued customer is a happy one, which almost always leads to profits.
Soar Above, Rather Than Survive, a Product Recall

Soar Above, Rather Than Survive, a Product Recall

Fitbit is the latest company that instituted a recall. Did it do it right? Also, seven steps to implement a recall program in your business.
3 Ways to Treat Early Adopters Like Royalty

3 Ways to Treat Early Adopters Like Royalty

When first launching an endeavor, getting the first few customers on board can be extremely challenging. Yet, they provide a load of information. Here is how to make sure they are happy.
Spying 101: How to Figure Out Everything About Your Competition Online

Spying 101: How to Figure Out Everything About Your Competition Online

Want to get an edge on your competition? Follow this guide on keeping tabs on your competitors in the digital realm.
Follow These Laws to Grab Customers' Attention

Follow These Laws to Grab Customers' Attention

Analysts and experts have tried for years to crack the customer conundrum. It really shouldn't be that difficult. Here are a few laws to follow.
Listen Up: How to Respond to Customer Complaints

Listen Up: How to Respond to Customer Complaints

Set up the proper processes to receive feedback in advance for sustained positive outcomes.
10 Tricks and Tips for Landing Your First Client

10 Tricks and Tips for Landing Your First Client

Launching your company is only the first step. Figuring out how to nab customers is the tricky part. Here are a few ways to get your first client on board.
Trouble in Paradise? How to Reignite Customers' Interest in Loyalty Programs.

Trouble in Paradise? How to Reignite Customers' Interest in Loyalty Programs.

Companies shouldn't take advantage of consumers who trust them with their personal information.
Customer Retention Begins on the Front Lines

Customer Retention Begins on the Front Lines

Your existing customer base can still help you grow. Make sure your employees who deal with them are passionate.
Experience Your Brand From Your Customers' Perspective

Experience Your Brand From Your Customers' Perspective

Here's a challenge for you: Come in through your 'front door' and see if you're delivering from both sides.
The Ethics Coach on Cash Deals, Transparency and More

The Ethics Coach on Cash Deals, Transparency and More

Our ethics coach takes your questions about under-the-table payments, planned obsolescence and price transparency.
Warby Parker Founder Looking to Take on Big-Name Grooming Companies With Niche Offerings

Warby Parker Founder Looking to Take on Big-Name Grooming Companies With Niche Offerings

After co-founding Warby Parker, Jeff Raider is hoping to find success again with his newest endeavor, Harry's.

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