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News and Articles About Customer relationship

Warby Parker Founder Looking to Take on Big-Name Grooming Companies With Niche Offerings

Warby Parker Founder Looking to Take on Big-Name Grooming Companies With Niche Offerings

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After co-founding Warby Parker, Jeff Raider is hoping to find success again with his newest endeavor, Harry's.
January 7, 2014 in Starting a Business
8 Steps to Make Customers Love Your Brand

8 Steps to Make Customers Love Your Brand

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Just like with a romantic relationship, the courtship can never end.
January 6, 2014 in Online Marketing
9 in 10 Customers Will Switch to the Competition If You Don't Treat Them Well (Infographic)

9 in 10 Customers Will Switch to the Competition If You Don't Treat Them Well (Infographic)

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Here's a look at customer satisfaction rates across industries and why those rates matter.
December 18, 2013 in Sales
Ecommerce Trend for 2014: Buying Into the Subscription Service Model

Ecommerce Trend for 2014: Buying Into the Subscription Service Model

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Companies like Birchbox and Bitters + Bottles illustrate the benefits of subscription services: recurring revenue and deep customer relationships.
November 19, 2013 in Shipping Center
5 Ways to Close The Sale With Indecisive Customers

5 Ways to Close The Sale With Indecisive Customers

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Not all of your customers will be ready to buy the first time you meet them. Here's how to turn prospective buyers into loyal customers.
October 22, 2013 in Sales
Why Ditching Silicon Valley for Paris Was the Best Decision for My Startup

Why Ditching Silicon Valley for Paris Was the Best Decision for My Startup

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Vayable co-founder Jamie Wong opens up about how leaving the Valley's "techno-chamber" helped her form deeper connections with customers.
October 17, 2013 in Grow Your Business
How to Breed Positivity Among Customers and Clients

How to Breed Positivity Among Customers and Clients

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In business, first impressions only happen once. Here's how to make that moment both positive and lasting.
October 15, 2013 in Customer Loyalty and Retention
Richard Branson on Building Brand Loyalty

Richard Branson on Building Brand Loyalty

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The Virgin CEO shares how he was able to build a company culture based on customer service.
September 23, 2013 in Branding
3 Things Entrepreneurs Get Wrong When Negotiating

3 Things Entrepreneurs Get Wrong When Negotiating

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A professional negotiation coach explains why every interaction with a potential client is a negotiation.
September 13, 2013 in Business Management
What PayPal's Rocky Beginnings Can Teach You About Startup Success

What PayPal's Rocky Beginnings Can Teach You About Startup Success

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Choosing the right market segment and customer base can take trial and error. Here are three lessons from a company that's been through it before.
September 5, 2013 in Finding Customers
6 Ways to Get Customers Hooked and Raving About Your Brand

6 Ways to Get Customers Hooked and Raving About Your Brand

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Your customers are your most powerful, most affordable marketing tool. Here's how to develop and strengthen your relationship with them.
August 21, 2013 in Customer Loyalty and Retention
5 Ways to Turn Customer Leads Into Cash (Infographic)

5 Ways to Turn Customer Leads Into Cash (Infographic)

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Use the summer slowdown to revamp your lead management system. Here are five tips to get you started.
August 13, 2013 in Customer Loyalty and Retention
The Sales Rule Most Entrepreneurs Break

The Sales Rule Most Entrepreneurs Break

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Finds ways to agree with your customers and you'll find yourself closing more sales.
August 12, 2013 in Sales
10 Questions to Ask if You Want to Create a Winning Business Plan

10 Questions to Ask if You Want to Create a Winning Business Plan

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Throw out everything you know about a business plan. These are the questions you need to ask to sell your idea to investors.
August 12, 2013 in Your Business Plan
The One Word That Will Help You Close More Sales

The One Word That Will Help You Close More Sales

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Being curious about why your customers are buying will help you earn more sales. Here's one easy way to get there.
August 6, 2013 in Sales
7 Simple Numbers That Can Grow Your Business

7 Simple Numbers That Can Grow Your Business

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Knowing what metrics to use to predict results for your business will set you on a path to success. Here are seven key metrics to start tracking now.
July 31, 2013 in Management & Operations
How to Use Customer Recommendations to Grow Your Business

How to Use Customer Recommendations to Grow Your Business

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Don't wait for associates or customers to give you their thumbs-up with personal testimonials and endorsements. Here's how to be proactive about asking for endorsements.
May 9, 2013 in Finding Customers
Video: How to Get Customers to Pay UpPlay Video

How to Get Customers to Pay Up (Video)

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Got a foot-dragging client who's late on sending a check? Follow these three tips to make sure your customers settle up on time.
April 2, 2013 in Managing Cash Flow
The 10 Magic Phrases of Customer Service

The 10 Magic Phrases of Customer Service

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There are certain words that every customer wants to hear. Here's what to say to win loyal customers.
March 14, 2013 in Finding Customers
Video: New to Digital Marketing? How to Keep 'Face Time' With CustomersPlay Video

New to Digital Marketing? How to Keep 'Face Time' With Customers (Video)

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Expert Jason Falls answers a business owner's question on how to maintain that personal connection to customers when you're using digital marketing methods.
February 20, 2013 in Online Marketing
Simple Steps to Effective Marketing

Simple Steps to Effective Marketing

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These strategies can demystify your product and help your customers see the light.
January 25, 2013 in Marketing
Lessons in Customer Engagement from the Detroit Auto Show

Lessons in Customer Engagement from the Detroit Auto Show

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How to exceed expectations, inspire loyalty and make your customers feel valued.
January 25, 2013 in Customer Loyalty and Retention
Wining and Dining to Grow Your Business and Brand

Wining and Dining to Grow Your Business and Brand

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How to create memorable events that entertain, impress and retain clients and customers.
January 11, 2013 in Lifestyle
Merry Christmas: Time to Snuggle Up with Facebook, Twitter

Merry Christmas: Time to Snuggle Up with Facebook, Twitter

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While the rest of the world is drinking eggnog, consider doing something magical: Getting to know your customers better and identifying the emotional benefit of your brand.
December 24, 2012 in Market Research
When Bad Online Reviews Cost Business

When Bad Online Reviews Cost Business

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A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review.
December 10, 2012 in Customer Loyalty and Retention

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