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News and Articles About Customer Relationship
Becoming Indispensable to Your Customers
Your approach to value creation must begin with, be in partnership with and end with the customer
How to Win Back Lost Customers
A client may not be lost for good. Here are five steps that might help your firm make a comeback.
Billionaire Wisdom: 8 Insights From a Quartet of the World's Most Effective Entrepreneurs
Richard Branson, Jeff Bezos, Elon Musk and Larry Page have harnessed technology to build companies of enormous influence and scale, says the co-author of the new book 'Bold.'
Reject the Tinder Approach to Sales and Your Business Will Thrive Happily Ever After
Sales can be one fling after another but a long-term relationship is far more satisfying.
Keep Your Customers as Close as Family
At your business, aim for the type of intimacy offered at a neighborhood coffee shop or bar where everyone knows your name.
Who Really Runs Your Enterprise?
Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
Chip R. Bell
7 Ways to Turn Your Everyday Customers Into Extraordinary Brand Advocates
Acquiring customers is nice. Keeping customers is how you stay in business.
Why Catering to Exactly What Clients Want Is a Winning Strategy
Sometimes a consumer won't be able to describe the need clearly but if you can figure out how to best provide the right service, you'll score the business.
How to 'Fire' Bad Customers Without Burning Bridges
There are several things you can do to make the process as pain-free as possible for both parties involved.
4 Ways to Give Your Customers Exactly What They Want
You don't have to have a perfect business, but it does need to be 'good enough' to attract your target audience and land sales. Follow these tips to bring in more business.
Dan S. Kennedy
3 Types of Leadership Strategies That Distinguish Outstanding Entrepreneurs
Be familiar with all varieties as you may need to adapt your management style to better deal with unexpected situations.
Salespeople Are Shifting Away From Traditional Sales Models to This Strategy
As consumers become savvier and increasingly overwhelmed with sales and marketing messages, they've begun to tune out. Here is how to reel them back in.
To Expand Sales in 2015 Consider Offering More to the Clients Who Already Trust You
The fastest way for many businesses to grow revenue is to sell new, related services to existing clients.
Here's How to Tell a Buyer He's Wrong -- Without Losing the Business
'The customer is always right' no longer holds true.
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