Customer Relationship

News and Articles About Customer Relationship

How the ALS Association Can Keep Its Momentum Going
Customer Relationship Management

How the ALS Association Can Keep Its Momentum Going

The non-profit, along with businesses, can utilize three secrets of customer-relationship management software to effectively follow up on leads.
Brandon Bruce
How to Fire Back at an Angry Customer on Social Media
Social Media

How to Fire Back at an Angry Customer on Social Media

The way you respond to customers can improve the reputation of your business, or tear it down in an instant.
Peter Gasca
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Not Closing Sales? Look to These 5 Mistakes.
Sales Strategies

Not Closing Sales? Look to These 5 Mistakes.

You should be reflecting on what has gone right and what has gone wrong in the past, but these errors may be contributing.
Adam Callinan
Create an Unforgettable Customer Experience With These 5 Tips
Customer Service

Create an Unforgettable Customer Experience With These 5 Tips

Small businesses may think they have a disadvantage when it comes to competing against the big guns but one place they can shine is in delivering exceptional customer service.
Peter Karpas
3 Steps to Determine Product-Market Fit
Product-Market fit

3 Steps to Determine Product-Market Fit

For entrepreneurs to succeed, they need to figure out consumers' needs and develop a product to solve these issues. Here are a few steps to help you determine product-market fit.
Will Caldwell
Personalized Marketing Is No Longer a Luxury
Online Marketing

Personalized Marketing Is No Longer a Luxury

No business can afford to ignore this trend. Consumers today are plugged into multiple channels and served with content at every turn.
Eric Siu
8 Ways to Optimize Your Network
Relationships

8 Ways to Optimize Your Network

The value of your network has everything to do with how you cultivate relationships and little to do with how many names you can drop.
Josh Mait
6 Ways to Keep Clients Happy
Customer Relationship

6 Ways to Keep Clients Happy

In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
Carm Lyman
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Don't Fire These 3 Rotten Customers, Profit From Them
Problem Customers

Don't Fire These 3 Rotten Customers, Profit From Them

Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
Gene Marks
Treat Your Customers Like You Love Them (Why Wouldn't You?)
Customer Service

Treat Your Customers Like You Love Them (Why Wouldn't You?)

Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
Stephen Key
5 Things You Never Should Say to a Client
Customer Relationship

5 Things You Never Should Say to a Client

Navigate the minefield of customer relationships carefully. Each buyer brings a different personality and expectations to manage.
Robert Tuchman
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Behind the Curtain of Yelp's Powerful Reviews
Yelp

Behind the Curtain of Yelp's Powerful Reviews

The website could bring in more customers, or scare them away. Can business owners do anything to fight back?
Leigh Held
Before You Break Up With That Problem Customer, Go Down This List
Customers

Before You Break Up With That Problem Customer, Go Down This List

Firing a client is a very serious decision that should not be taken lightly. So do these four things before it gets to that point.
Doug and Polly White
Forget Customer Service, Think Customer Wowing
Customer Service

Forget Customer Service, Think Customer Wowing

If you want to create life-long clients, you need to impress people right from the start.
Adam Callinan