Customer Relationship

News and Articles About Customer Relationship

Who Really Runs Your Enterprise?
Customers

Who Really Runs Your Enterprise?

Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
Chip R. Bell
7 Ways to Turn Your Everyday Customers Into Extraordinary Brand Advocates
Customer Loyalty

7 Ways to Turn Your Everyday Customers Into Extraordinary Brand Advocates

Acquiring customers is nice. Keeping customers is how you stay in business.
Heike Young
Why Catering to Exactly What Clients Want Is a Winning Strategy
Customer Loyalty

Why Catering to Exactly What Clients Want Is a Winning Strategy

Sometimes a consumer won't be able to describe the need clearly but if you can figure out how to best provide the right service, you'll score the business.
Marley Majcher
Customer Relationship

How to 'Fire' Bad Customers Without Burning Bridges

There are several things you can do to make the process as pain-free as possible for both parties involved.
Jeffrey Hayzlett
4 Ways to Give Your Customers Exactly What They Want
Management

4 Ways to Give Your Customers Exactly What They Want

You don't have to have a perfect business, but it does need to be 'good enough' to attract your target audience and land sales. Follow these tips to bring in more business.
Dan S. Kennedy
3 Types of Leadership Strategies That Distinguish Outstanding Entrepreneurs
Leadership strategies

3 Types of Leadership Strategies That Distinguish Outstanding Entrepreneurs

Be familiar with all varieties as you may need to adapt your management style to better deal with unexpected situations.
Jacqueline Whitmore
Salespeople Are Shifting Away From Traditional Sales Models to This Strategy
Sales Strategies

Salespeople Are Shifting Away From Traditional Sales Models to This Strategy

As consumers become savvier and increasingly overwhelmed with sales and marketing messages, they've begun to tune out. Here is how to reel them back in.
Fergal Glynn
To Expand Sales in 2015 Consider Offering More to the Clients Who Already Trust You
Revenue Generation

To Expand Sales in 2015 Consider Offering More to the Clients Who Already Trust You

The fastest way for many businesses to grow revenue is to sell new, related services to existing clients.
Eddy Ricci
Here's How to Tell a Buyer He's Wrong -- Without Losing the Business
Customer Relationship

Here's How to Tell a Buyer He's Wrong -- Without Losing the Business

'The customer is always right' no longer holds true.
Michael Boyette
Utilize Technology to Build Intimate Customer Communities
Customer Feedback

Utilize Technology to Build Intimate Customer Communities

The latest developments allow businesses to cut out the middlemen and establish a direct line to the people that matter most.
Lisa Hammitt
3 Secrets to Making Your Online Customer Support a Success
Customer Service

3 Secrets to Making Your Online Customer Support a Success

Online customer service should make processes easier, not harder. Here's how your company can streamline its online customer-service approach,
Larry Alton
How We Use Twitter to Build Products People Love
Customer Relationship

How We Use Twitter to Build Products People Love

This simple change can help you feel closer to your customers and create better solutions to their problems.
Find the Courage and Ask Some Clients How Your Company Can Improve
Customers

Find the Courage and Ask Some Clients How Your Company Can Improve

To get a clear picture of what you're doing well and what you can do better, skip the big data and high-rent consultants. Your customers will tell you, if you just ask.
Ryan Vanni
What to Do When You Lose a Client
Customers

What to Do When You Lose a Client

Losing a client is a disappointment. But it can also be a growth opportunity if you truly listen, learn, and embrace the new possibilities that present themselves.
Dorie Clark