News and Articles About Customer Relationship
Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
There are no easy tricks when it comes to building a social-media audience. It takes work, and the more you put into it, the more you will get out of it.
Don't make every update all about you. Feature informative items about influentials. Do pay attention to your followers' posts.
As the buyer's journey continues to evolve, small businesses need to make big changes to accommodate these new buyers. Here are a few ways to capitalize on this transition.
Nobody likes that person that always denies or casts blame.
Erratic leaders, who mandate frequent deadlines but constantly change course, net few results save for finger-pointing.
You may not think so, but falsehoods are a part of doing business.
The web has shaken things up, giving more power to consumers. It's now even more important to keep people happy.
In the mobile age, we lose sight of the real connection businesses should have with their customers. Here are some ways to reach your customer to boost your sales.
Unilever made the call to drop a Dove ad that called New Jersey 'the Armpit of America.'
Dealing with disgruntled clients is part of what it takes to run a business. But it can be draining. Here are a few ways to deal with these unhappy folks.
The fitness tracker company is likely to see increased consumer demand after it took the step to removes its product from shelves.
A valued customer is a happy one, which almost always leads to profits.
Fitbit is the latest company that instituted a recall. Did it do it right? Also, seven steps to implement a recall program in your business.
When first launching an endeavor, getting the first few customers on board can be extremely challenging. Yet, they provide a load of information. Here is how to make sure they are happy.
Want to get an edge on your competition? Follow this guide on keeping tabs on your competitors in the digital realm.
Analysts and experts have tried for years to crack the customer conundrum. It really shouldn't be that difficult. Here are a few laws to follow.
Set up the proper processes to receive feedback in advance for sustained positive outcomes.
Launching your company is only the first step. Figuring out how to nab customers is the tricky part. Here are a few ways to get your first client on board.
Companies shouldn't take advantage of consumers who trust them with their personal information.
Your existing customer base can still help you grow. Make sure your employees who deal with them are passionate.
Here's a challenge for you: Come in through your 'front door' and see if you're delivering from both sides.
Our ethics coach takes your questions about under-the-table payments, planned obsolescence and price transparency.
After co-founding Warby Parker, Jeff Raider is hoping to find success again with his newest endeavor, Harry's.