If you sell something online or if you run a business with an online presence, you have the honor and the privilege of chatting directly with customers. 24 hours a day. 7 days a week. Sometimes its more art than science.
Getting the first 1,000 customers will not guarantee your success, but it will you give you a chance to get some real-world feedback -- and maybe even pay some bills at the same time.
Healthy relationships are normally based on mutual benefit. Something is askew if one party's success requires the other party's failure.
In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have questions or complaints.
Nobody likes a break up, but sometimes it's the best thing to do for your business.
There's a point where a company becomes large enough to lose sight of customers as individuals.
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Your customer-acquisition strategy doesn't need to cost an arm and a leg to be successful.
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Follow these tips for providing excellent customer service, a must-have for any successful business.
In school, we listened to teachers. Now -- consciously or not -- we listen to brands. Here's how to get people to want to listen.
If you want to take your business to the next level, you can't be pulled down by the dead weight of bad clients.
The success of the Girl Scouts' selling diet-busting boxes of cookies, year after year for generations, rates as one of the best marketing programs ever.
OK, I'll admit it: closing every single prospect is impossible. But don't let that stop you from pursuing the sale.
NewsCred's survey discovered that millennials want to be addressed like the unique people that they are.
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