Customer Relationship: Page 4
4 Reasons Why Empathy Is Good for Business
How this traditionally soft skill yields hard, bottom-line results for organizations big and small
Your Startup Isn't a Community? Here's How to Change That
To turn consumers into community members, look beyond profit to connect with their passion.
Entrepreneurs Should Pay Attention to How Kylie Jenner Is Growing Her Company
Stay agile, lean and engaged with your customers.
Here's How to Earn and Keep the Loyalty of Your Customers
Nobody will buy from you unless they trust you, but once they trust you they will buy again.
Build-A-Bear Workshop Is Caught Off Guard for Its 'Pay Your Age' Promo and Forced to Turn Away Customers
The company says it experienced 'unprecedented' customer turnout and provides a lesson on preparation for entrepreneurs.
A Founder's Most Important Job Is Staying Connected to the Business
If you think success means you can check out, you've failed already.
Managing Your Customers Through Change
Let's explore how Maintaining Customer Relations Through Change can only satisfy the expectations of the market
12 Ways Your Sales Process Is Alienating People
Getting meetings and closing deals is already hard. You might be making it a lot harder without realizing it.
How Ann Taylor and Loft Create Customer Loyalty Through Charitable Efforts
Ann Taylor and Loft build up charities and customer loyalty at the same time -- here's how you can do it, too.
This Is How You Get New Customers to Trust You Right Away
Learn how to use the five types of social proof marketing.
How Do You Find Your First Customers?
The chairman of DocuSign explains how to turn a company's first customers into valuable ambassadors.
Want to Know What Your Customers Really Think? Try Working Side by Side With Them to Solve Problems.
Microsoft sends its developers to work with customers to build technology that solves their biggest pain points.
Customers Flee for a Reason. You Need to Give Them Reasons to Stay.
You have to listen.
Apple's Battery Apology Could Be Its Most Important Ever
It may be the most far-reaching apology Apple has had to make, and it could change the way the company does business.
How I Got Over My Fears About Starting My Company
When the company I was selling for put itself up for sale, I had a choice to make.