Customer Service

News and Articles About Customer Service

How the 10-Foot Rule Can Help You Win Customers

How the 10-Foot Rule Can Help You Win Customers

Managers and employees: Take note of this simple but powerful practice.
6 Ways to Make Your Customer Service Better

6 Ways to Make Your Customer Service Better

Happy clients will not only buy more from you, they'll tell their friends.
Harvest a Garden of Perennial Shoppers With These 7 Savvy Techniques

Harvest a Garden of Perennial Shoppers With These 7 Savvy Techniques

Grow your first-time customers into loyal brand followers with these techniques.
The 3 Things You Need to Do When You've Upset Your Customer

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
How to Win Clients Your First Week in Business

How to Win Clients Your First Week in Business

Businesses take time to build, but there are a few tricks to snagging key clients quickly and getting your company off the ground immediately.
Giving Customers More Than They Asked for Is Too Much of a Good Thing

Giving Customers More Than They Asked for Is Too Much of a Good Thing

Great customer service is the cornerstone of success. Redundant customer service is a waste of your time and money.
Your Secret Resource to Get a Better Product: Customer Service

Your Secret Resource to Get a Better Product: Customer Service

Move beyond the minimum viable product with the help of your staff to develop the most valuable product.
Right-Sizing the Twitter Support Strategy for a Business

Right-Sizing the Twitter Support Strategy for a Business

A small company can get by with one account but large-scale enterprises would be wise to branch out.
6 Ways to Keep Clients Happy

6 Ways to Keep Clients Happy

In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
Why You Need to Start Accepting Mobile Payments Now

Why You Need to Start Accepting Mobile Payments Now

How embracing this convenient, easy-to-adopt growing checkout practice can expand and enhance your customer service, right from your smartphone or tablet.
Don't Fire These 3 Rotten Customers, Profit From Them

Don't Fire These 3 Rotten Customers, Profit From Them

Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
What to Do When the Customer Is Wrong

What to Do When the Customer Is Wrong

A business is not always able to give clients what they want. Here's how to respond.
The Real Cost of Giving Terrible Customer Service

The Real Cost of Giving Terrible Customer Service

What you can learn from one startup that botched a delivery and lost me as a customer forever.
Treat Your Customers Like You Love Them (Why Wouldn't You?)

Treat Your Customers Like You Love Them (Why Wouldn't You?)

Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
How to Get Better at Remembering Names

How to Get Better at Remembering Names

With a few simple tricks, you can steer clear of an embarrassing name slip-up later.
Most Companies Don't Get How Customer Service on Social Media Works

Most Companies Don't Get How Customer Service on Social Media Works

A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so.
Sharing Economy Sets Sights on Business Travelers -- But Will They Bite?

Sharing Economy Sets Sights on Business Travelers -- But Will They Bite?

Airbnb and Uber both announced new services exclusively targeting businesses, but will travelers look beyond a host of security and regulatory issues plaguing the sharing economy?
How Budget-Conscious Startups Can Put Customers on a Pedestal

How Budget-Conscious Startups Can Put Customers on a Pedestal

The co-founder of a men's fashion site says it's possible for startups to deliver world-class service on a stringent budget.
Staying on Track While Diversifying a Business

Staying on Track While Diversifying a Business

Steer the company in new directions without alienating the traditional customer base or losing sight of the core mission.
5 Steps to Make Your Marketing Pop in the Age of the Consumer

5 Steps to Make Your Marketing Pop in the Age of the Consumer

Customers are doing their own research. So traditional methods of promotion don't suffice.
The Internet of Things Demands That Customer Service Catch Up

The Internet of Things Demands That Customer Service Catch Up

The winning companies will figure out how to deliver a seamless and exceptional experience that satisfies users -- before they even ask for it.
Airbnb 'Squatter' Nightmare: Does the Sharing Economy Need a Security Overhaul?

Airbnb 'Squatter' Nightmare: Does the Sharing Economy Need a Security Overhaul?

The case of an Airbnb guest who overstayed his welcome and now is a legal tenant raises critical questions about what the home-rental platform can do to protect its hosts.
Customer-Service Lessons to Glean From Comcast's Snafu

Customer-Service Lessons to Glean From Comcast's Snafu

Make your client-support process a win for all involved, not excluding those answering the phones.
Delivering World-Class Service on a Startup Budget

Delivering World-Class Service on a Startup Budget

Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
5 Things Your Business Must Stop Doing to Be Successful

5 Things Your Business Must Stop Doing to Be Successful

Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
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