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Today's Most Read
Multiply the Trust Factor Inside Your Organization
The 3 Decisions That Will Change Your Financial Life
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The Entrepreneurial Backstory of 'Choose Your Own Adventure' Creator R.A. Montgomery
4 Simple Rules to Cut Down on 'Evil' Meetings
News and Articles About Customer Service
What to Do When the Customer Is Wrong
A business is not always able to give clients what they want. Here's how to respond.
The Real Cost of Giving Terrible Customer Service
What you can learn from one startup that botched a delivery and lost me as a customer forever.
Treat Your Customers Like You Love Them (Why Wouldn't You?)
Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
How to Get Better at Remembering Names
With a few simple tricks, you can steer clear of an embarrassing name slip-up later.
Most Companies Don't Get How Customer Service on Social Media Works
A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so.
Sharing Economy Sets Sights on Business Travelers -- But Will They Bite?
Airbnb and Uber both announced new services exclusively targeting businesses, but will travelers look beyond a host of security and regulatory issues plaguing the sharing economy?
How Budget-Conscious Startups Can Put Customers on a Pedestal
The co-founder of a men's fashion site says it's possible for startups to deliver world-class service on a stringent budget.
Tanya Benedicto Klich
Staying on Track While Diversifying a Business
Steer the company in new directions without alienating the traditional customer base or losing sight of the core mission.
5 Steps to Make Your Marketing Pop in the Age of the Consumer
Customers are doing their own research. So traditional methods of promotion don't suffice.
Internet of Things
The Internet of Things Demands That Customer Service Catch Up
The winning companies will figure out how to deliver a seamless and exceptional experience that satisfies users -- before they even ask for it.
Airbnb 'Squatter' Nightmare: Does the Sharing Economy Need a Security Overhaul?
The case of an Airbnb guest who overstayed his welcome and now is a legal tenant raises critical questions about what the home-rental platform can do to protect its hosts.
Customer-Service Lessons to Glean From Comcast's Snafu
Make your client-support process a win for all involved, not excluding those answering the phones.
Delivering World-Class Service on a Startup Budget
Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
5 Things Your Business Must Stop Doing to Be Successful
Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
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