Customer Service

5 Books Your Customer-Support Team Should Be Reading Right Now
Customer Support

5 Books Your Customer-Support Team Should Be Reading Right Now

Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well.
Paul Jun
Should You Extend Credit to Your Customers?
Ready To Launch

Should You Extend Credit to Your Customers?

A too-lenient credit policy can break your business, while one that's too strict can scare customers away. Here's how to craft a credit policy that's just right.
The Staff of Entrepreneur Media, Inc.
How One Company Won My Loyalty With Only $100
Customer Service

How One Company Won My Loyalty With Only $100

In a business environment that no longer values brand loyalty, winning over long-term customers creates benefits that entrepreneurs should not undervalue.
Peter Gasca
6 Ways to Turn Every Customer Interaction Into an Opportunity
Customer Service

6 Ways to Turn Every Customer Interaction Into an Opportunity

Have you ever considered complaints as a way to impress customers and keep 'em coming back?
Leyla Seka
Are People Your Passion? Here Are 111 Franchises That Might Suit You.
Franchises

Are People Your Passion? Here Are 111 Franchises That Might Suit You.

Pick your passion from our list of top personal-service franchises.
Tracy Stapp Herold
These 6 Companies Are Boosting Growth by Delighting Customers
Customer Service

These 6 Companies Are Boosting Growth by Delighting Customers

If you're serious about your future success and the growth of your business, you have to focus just as much on service as on sales.
Sujan Patel
Why Your Business Needs a Chief Customer Advocate
Customer Service

Why Your Business Needs a Chief Customer Advocate

Businesses of all sizes would be well served giving their customers a seat at the table with an executive that represents their interests.
Carol Roth
Woman Socked With $1,500 Bill After Uber Never Closed Out Her Ride
Customer Service

Woman Socked With $1,500 Bill After Uber Never Closed Out Her Ride

The ridesharing company was loath to respond to Jenny Partington's complaints until she involved local media.
Geoff Weiss
10 Ways Competition Can Improve Your Business
Competitors

10 Ways Competition Can Improve Your Business

If there is a market for your business, you will have competitors. Learning from them is the winning strategy.
Firas Kittaneh
How a SaaS Platform Allowed This Tech Startup to Turn Customers into Advocates
Ready To Launch

How a SaaS Platform Allowed This Tech Startup to Turn Customers into Advocates

Centralized software leads to superpowered customer service and a huge productivity boost.
Facebook Is Making it Easier for Businesses to Chat Privately With Customers
Facebook

Facebook Is Making it Easier for Businesses to Chat Privately With Customers

Today, the social media giant is rolling out new features making it more attractive for business owners to respond privately and quickly to customer inquiries.
Catherine Clifford
The Top 7 Customer Retention Tips for Today's Data-Driven Marketers
Data-Driven Marketing

The Top 7 Customer Retention Tips for Today's Data-Driven Marketers

Customer retention is key to a successful business. Learn how.
Jerry Jao
4 Magical Business Lessons From 'The Happiest Place on Earth'
Small Business - Big Impact

4 Magical Business Lessons From 'The Happiest Place on Earth'

Disneyland is not only a place for kids and adults to have fun. It's an exceptionally well-run business that any entrepreneur could glean valuable information from.
Brandon Turner
Become a Superhero to Customers, and Watch Your Brand Soar
Data-Driven Marketing

Become a Superhero to Customers, and Watch Your Brand Soar

'In every business, even college recruitment, people are looking for someone to rescue them.'
John Brubaker