Customer Service

News and Articles About Customer Service

A Checklist to Get Your Customer-Loyalty Program Off the Ground

With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.

How To Remain Relevant in Your Shrinking Industry

Businesses come and go, but adapting to clients' needs will always help you stay on top.

6 Reasons Social Media Is Your Secret Weapon in Customer Service

As more and more consumers expect immediate results, businesses need to be able to react quickly to customers' needs. The best way is to have a customer-service strategy on social media.

Build Great Customer Service Into Your Business With These 5 Tips

Happy customers can become brand advocates, which leads to more customers.

The 4 Things Every Customer Wants

Shoppers these days get terrific service in certain pockets of their life and use those experiences to judge every sales interaction. With today's smart buyers, how do marketers keep up?

The 7 Musts of Customer Service on Social Media

In this new paradigm between brands and consumers, use social tools to form deeper connections.

Taking Aim at Costco and Walmart, Amazon Launches Prime Pantry

Amazon Prime members can now have big boxes filled with regular-sized household items delivered at a flat rate.

Customer Support Is as Easy as 1, 2, 3

Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.

Want Your Startup to Do a Better Job? Avoid These 3 Myths.

For small businesses, offering a standout product means understanding what the customer wants -- and delivering it.

6 Small Ways You Can Score Big With Customers

These simple yet powerful business principles will help you win relationships and earn repeat business.

13 Secrets for Making Your Cleaning Business a Success

Get the inside scoop from established cleaning service business owners who share their tips for building a successful cleaning business.

When to Fire That, Er, Abusive or Disruptive Customer

If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy.

Choosing the Right Cashiering System for Your Bar

These quick tips can help you decide just what accounting system will work best for your bar.

Revive That Old-Fashioned Extra: Excellent Customer Service

These budget-friendly moves might engage patrons of your business all the way to the checkout counter.

4 Common Customer-Service Obstacles (And How to Fix Them)

Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.

Amazon Is Now Accepting Returns Through its Lockers

Customers in major urban areas can now receive or return packages through the program.

When Your Employees Are Millennials and Your Customers Are Boomers

It's important to teach young employees how to provide the kind of service that boomer generation customers need and want.

The Skyscraping Cost of Bad Customer Service (Infographic)

The way you treat your customers is everything. Here's why.

Introducing Entrepreneur's Top Brands of 2014: Learn Their Secrets

We present the companies that have generated the most trust among entrepreneurs as well as the lessons you can take from them.

How to Deal With the Customer Who Isn't Right

The customer isn't always right. In some cases, they are just plain wrong. Here's what to do.

3 Ways to Grow Your Business By Focusing on the Customer

In the mobile age, we lose sight of the real connection businesses should have with their customers. Here are some ways to reach your customer to boost your sales.

What a Train Conductor Taught All of Us About Customer Service

A New York-area train conductor messed up big time, causing a hassle for hundreds of commuters. What he did next is a lesson for us all.

Customers Still Furious Over 1-800-Flowers' Valentine's Day Flop

Besieged by a blizzard, New York-based 1-800-Flowers failed to deliver arrangements -- or delivered dead bouquets -- to hundreds of infuriated customers.

Virgin Atlantic Is Using Google Glass to Greet Customers

The British airline hopes to improve customer service through wearable technology.

To Outsource or Not? That Is the Question.

While outsourcing services and tasks may help a startup save a few bucks, it can also cause many challenges. Here are a few instances when outsourcing could be a viable choice.

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