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5 Books Your Customer-Support Team Should Be Reading Right Now
Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well.
Ready To Launch
Should You Extend Credit to Your Customers?
A too-lenient credit policy can break your business, while one that's too strict can scare customers away. Here's how to craft a credit policy that's just right.
The Staff of Entrepreneur Media, Inc.
How One Company Won My Loyalty With Only $100
In a business environment that no longer values brand loyalty, winning over long-term customers creates benefits that entrepreneurs should not undervalue.
6 Ways to Turn Every Customer Interaction Into an Opportunity
Have you ever considered complaints as a way to impress customers and keep 'em coming back?
Are People Your Passion? Here Are 111 Franchises That Might Suit You.
Pick your passion from our list of top personal-service franchises.
Tracy Stapp Herold
These 6 Companies Are Boosting Growth by Delighting Customers
If you're serious about your future success and the growth of your business, you have to focus just as much on service as on sales.
Why Your Business Needs a Chief Customer Advocate
Businesses of all sizes would be well served giving their customers a seat at the table with an executive that represents their interests.
Woman Socked With $1,500 Bill After Uber Never Closed Out Her Ride
The ridesharing company was loath to respond to Jenny Partington's complaints until she involved local media.
10 Ways Competition Can Improve Your Business
If there is a market for your business, you will have competitors. Learning from them is the winning strategy.
Ready To Launch
How a SaaS Platform Allowed This Tech Startup to Turn Customers into Advocates
Centralized software leads to superpowered customer service and a huge productivity boost.
Facebook Is Making it Easier for Businesses to Chat Privately With Customers
Today, the social media giant is rolling out new features making it more attractive for business owners to respond privately and quickly to customer inquiries.
The Top 7 Customer Retention Tips for Today's Data-Driven Marketers
Customer retention is key to a successful business. Learn how.
Small Business - Big Impact
4 Magical Business Lessons From 'The Happiest Place on Earth'
Disneyland is not only a place for kids and adults to have fun. It's an exceptionally well-run business that any entrepreneur could glean valuable information from.
Become a Superhero to Customers, and Watch Your Brand Soar
'In every business, even college recruitment, people are looking for someone to rescue them.'
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