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News and Articles About Customer service

We Test-Drive a Personal Chat Bot for Customer Service

We Test-Drive a Personal Chat Bot for Customer Service

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MyCyberTwin offers businesses a chatty bot to keep customers company.
January 12, 2012 in Your Website
What You Can Learn About Innovation from Amazon, Starbucks and USPS

What You Can Learn About Innovation from Amazon, Starbucks and USPS

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How do the big companies stay on top? Take a look at some of the new customer-service ideas Amazon, USPS and Starbucks have in store.
January 11, 2012 in Innovation
A New Way to Get Customized Service Quotes

A New Way to Get Customized Service Quotes

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This online platform lets consumers more easily connect with nearby small businesses.
January 10, 2012 in Online Marketing
Three Ways to Keep Your Customers Coming Back

Three Ways to Keep Your Customers Coming Back

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Entrepreneurs share their best strategies for turning existing clients into the most loyal ones.
December 29, 2011 in Customer Service
Top 10 Small Business Predictions for 2012

Top 10 Small Business Predictions for 2012

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Here is a collection of next year's top trends for marketing, retailing, service businesses, mobile, social media and more.
December 12, 2011 in Hot Trends
How to Make a Personal Connection with Customers

How to Make a Personal Connection with Customers

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Seven ways to build relationships with prospects that lead to more sales.
December 5, 2011 in Sales
What Entrepreneurs Can Learn from Costco's CEO

What Entrepreneurs Can Learn from Costco's CEO

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Jim Sinegal, the CEO of the third-largest U.S. retailer is retiring next year. Here are five key lessons entrepreneurs can take away from his legacy.
December 2, 2011 in Leadership
Five Signs You're Losing a Sale -- And How to Save It

Five Signs You're Losing a Sale -- And How to Save It

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When a deal is going sour, try these savvy strategies to turn it around.
November 21, 2011 in Sales
Video: How Hyundai Regained Car Buyers' TrustPlay Video

How Hyundai Regained Car Buyers' Trust (Video)

Finbarr O'Neill, who led Hyundai through its U.S. turnaround, discusses the car maker's strategic comeback. He's now president of J.D. Power and Associates and he spoke with Bryan Elliot for 'Behind the Brand.'
November 8, 2011 in Public Relations
Seven Simple Tips to Get Honest Customer Feedback Online

Seven Simple Tips to Get Honest Customer Feedback Online

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Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.
November 7, 2011 in Customer Service
Why Netflix, Bank of America and Dunkin' Donuts Cave in to Customer Demands

Why Netflix, Bank of America and Dunkin' Donuts Cave in to Customer Demands

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Where is the line between being responsive to customers' needs, and simply letting customers call the shots?
November 4, 2011 in Customer Loyalty and Retention
'Cake Boss' Asks: Are You Judging Your Customers?

'Cake Boss' Asks: Are You Judging Your Customers?

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'Cake Boss' Buddy Valastro of Carlo's Bakery shows why his business is a success. No matter how weird the request, his customers are always right.
November 3, 2011 in Customer Service
Hotels That Rock at Social Media

Hotels That Rock at Social Media

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From star-studded boutique hotels to a small business near you, using social media as a customer service tool is a no-brainer.
November 2, 2011 in Social Media
Five Small Business Lessons from Netflix's Qwikster Split

Five Small Business Lessons from Netflix's Qwikster Split

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Customers were downright irate when Netflix announced it would separate its DVD and streaming offerings. Here are some lessons to take away from that business bungle.
September 28, 2011 in New Ideas
Only You Can Prevent Cringe-Worthy Customer Service

Only You Can Prevent Cringe-Worthy Customer Service

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Two-thirds of American consumers have walked out of a store due to bad customer service. Here's how you can prevent pushing customers away.
August 22, 2011 in Customer Loyalty and Retention
Startup Strives to Make Customer Service a More 'Zen' Experience

Startup Strives to Make Customer Service a More 'Zen' Experience

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How three immigrant entrepreneurs found U.S. success in launching Zendesk.
July 28, 2011 in Profiles
Video: Insights: How to Improve Customer ServicePlay Video

Insights: How to Improve Customer Service (Video)

Celebrated author Guy Kawasaki offers advice on creating a better customer experience.
June 16, 2011 in Customer Service
Four Mistakes That Can Kill Your Small Business

Four Mistakes That Can Kill Your Small Business

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Here's a look at management flaws that could spell disaster if left uncorrected.
June 3, 2011 in Leadership
'Breastaurants' Ring Up Big Profits

'Breastaurants' Ring Up Big Profits

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Restaurants that woo men with attractive waitresses, big beer selections & giant TVs are winning loyal customers--and raking in revenues.
May 24, 2011 in Hot Trends
How Your Business Can Build Customer Loyalty -- and Profits

How Your Business Can Build Customer Loyalty -- and Profits

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Better customer service can cultivate a more profitable business. Here are a few tips for building customer loyalty.
Richard Branson on Attention to Detail

Richard Branson on Attention to Detail

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The celebrated entrepreneur's advice for delivering on your business promises.
April 20, 2011 in The 'Treps
Seven Tips for Building Customer Loyalty

Seven Tips for Building Customer Loyalty

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Treat returning customers right and they'll return the favor.
April 13, 2011 in Customer Loyalty and Retention
Building a Business in the 'Thank You Economy'

Building a Business in the 'Thank You Economy'

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Social media maven Gary Vaynerchuk on the importance of a customer-focused company culture.
March 16, 2011 in Customer Service
Two Weeks to Startup: Day 7. Develop a Marketing Plan

Two Weeks to Startup: Day 7. Develop a Marketing Plan

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Learn ways to spread the word about your new business. Plus, how to win your first customers.
February 15, 2011 in Starting a Business
Richard Branson on Customer Service

Richard Branson on Customer Service

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The Virgin Group founder explains why your team is only as strong as its weakest link.
January 10, 2011 in The 'Treps

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