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Today's Most Read
The Case For and Against Millennials as the Greatest Entrepreneurial Generation (Infographic)
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April 21 Is Your Last Chance for Mobile Optimization Before 'Mobilegeddon'
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Apple's Tim Cook on Leadership: 'The Most Important Data Points Are People'
News and Articles About Customer Service
What the Airplane 'Knee Defender' Teaches Us About Human Empathy
You might think empathy is just a touchie-feelie hippie notion, but it's also smart business.
Create a Winning Perception of Your Startup With These 3 Tips
You know what they say: perception is reality. Use this to your advantage by making your company appear larger than it is.
It Begins: Kohl's to Stay Open for More Than 100 Hours Before Christmas
The retailer is set to run a shopping marathon leading up to the holidays. And it isn't the only one.
Harvard Professor Wages War Against Chinese Restaurant Over Outdated Menu
Business professor Benjamin Edelman notified 'the applicable authorities' after he was reportedly overcharged $4 on an order.
First-Class Macadamia Nut Case Prompts Korean Air Exec to Step Down
In-flight service causes this airlines exec to have a serious meltdown.
Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.
If you're a jerk looking for work, the former head of Reddit just might have a job for you. Nice guys need not apply.
Kim Lachance Shandrow
13 Cool Web Tools to Help You Stay Connected With Your Team
Businesses are no longer restrained by location or physical space. Use these application to collaborate and expand.
5 Strategies to Triumph in Customer Support Over the Holiday Season
Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.
Here's How to Make the Most Out of Your Client Relationships
How to help your customers without wasting your time, or theirs.
5 Customer Service Tips to Avoid Scrooge-Like Behavior
This time of year means more business, which also means more frustrated customers.
What Happened to the Real Black Friday?
The shopping event has just become crazy. Entrepreneurs should step in and bring it back to its roots.
4 Reasons Why Customers Vanish Without a Word
Often, people are just too polite to tell you that you are screwing up. You need to find out for yourself.
Steal Away Your Rival's Unhappy Customers
Our experts explain how you can use customer disloyalty to your advantage.
If You Want Happy Customers, Do These 5 Things (Infographic)
It's not that hard to make holiday shoppers happy -- and the payoff can be huge.
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