Customer Service

News and Articles About Customer Service

The 5 Types of Customers Fatal to Startups and How Employees Attract Them
Business Circle

The 5 Types of Customers Fatal to Startups and How Employees Attract Them

Small businesses cringe at these customers, but it might just be the internal team that keeps them coming back.
Matt Straz
The 4 Things Your Customers Really Want
Customer Experience

The 4 Things Your Customers Really Want

The essential dynamic of a quality service relationship comes down to a company's addressing these core questions.
Tom Borg
It's No Longer a Question Whether to Use Social Media for Customer Service
Social Media

It's No Longer a Question Whether to Use Social Media for Customer Service

If someone had a bad experience, chances are they are going to talk about it. Here are five tips to craft a strategy to respond.
Shana Starr
5 Strategies to Instill Brand Loyalty in Today's Young Customers
Business Circle

5 Strategies to Instill Brand Loyalty in Today's Young Customers

Capturing market share from established brands is not as difficult as you might think.
Peter Gasca
How Tuft & Needle Disrupted a Tired Mattress Marketplace
Disruption

How Tuft & Needle Disrupted a Tired Mattress Marketplace

With word-of-mouth marketing and a focus on customer service, two friends are becoming the sleeper hit of the mattress industry.
6 Qualities Smart Businesses Strive to Embody
Customer Service

6 Qualities Smart Businesses Strive to Embody

These days, it's not enough to have a product or service people like and treat your customers well.
Stephen Key
Apologizing Is Not Great Customer Service, Only Fixing the Problem Is
Customer Service

Apologizing Is Not Great Customer Service, Only Fixing the Problem Is

Research shows people grow impatient repeatedly hearing "I'm sorry'' while waiting for a solution. Actions really do speak louder than words.
Jason Maynard
Selling in the New Luxury Market -- It's All About the Mustard
Customer Service

Selling in the New Luxury Market -- It's All About the Mustard

Customers have less time these days and so when they order a product or service they want to relish it.
Marley Majcher
7 Common Customer Onboarding Mistakes to Avoid at All Costs
Business Circle

7 Common Customer Onboarding Mistakes to Avoid at All Costs

If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
Eric Siu
How to Best Utilize Your Positive Customer Feedback
Business Circle

How to Best Utilize Your Positive Customer Feedback

To thrive in a competitive market, you must understand and highlight your company's strengths.
Chuck Cohn
35 Restaurants Where the Customer Isn't Right
Customer Service

35 Restaurants Where the Customer Isn't Right

Maybe Seinfeld's infamous "soup Nazi" knew a little something about entrepreneurship.
Kate Taylor
Comcast Apparently Gets Customer Fired, Breaks Every Rule of Business
Customer Service

Comcast Apparently Gets Customer Fired, Breaks Every Rule of Business

This may be the most outrageous example of bad customer service you'll ever hear.
Carly Okyle
8 Tips to Prepare for the Inevitable Tyrant Customer
Customer Service

8 Tips to Prepare for the Inevitable Tyrant Customer

Even the best customer service won't prevent all complaints but it can keep them from spiraling out of control.
Stan Popovich
5 Proven Ways to Create Long-Lasting Customer Relationships
Customer Service

5 Proven Ways to Create Long-Lasting Customer Relationships

There are tools and processes you can incorporate to support your customers every step of the way.
Eric Siu