Customer Service

News and Articles About Customer Service

What to Do When the Customer Is Wrong
Customer Service

What to Do When the Customer Is Wrong

A business is not always able to give clients what they want. Here's how to respond.
Wade Foster
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The Real Cost of Giving Terrible Customer Service
Customer Service

The Real Cost of Giving Terrible Customer Service

What you can learn from one startup that botched a delivery and lost me as a customer forever.
Carol Roth
Treat Your Customers Like You Love Them (Why Wouldn't You?)
Customer Service

Treat Your Customers Like You Love Them (Why Wouldn't You?)

Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
Stephen Key
How to Get Better at Remembering Names
Networking

How to Get Better at Remembering Names

With a few simple tricks, you can steer clear of an embarrassing name slip-up later.
Lauren Covello
Most Companies Don't Get How Customer Service on Social Media Works
Customer Service

Most Companies Don't Get How Customer Service on Social Media Works

A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so.
Kristin Clifford
Sharing Economy Sets Sights on Business Travelers -- But Will They Bite?
Travel

Sharing Economy Sets Sights on Business Travelers -- But Will They Bite?

Airbnb and Uber both announced new services exclusively targeting businesses, but will travelers look beyond a host of security and regulatory issues plaguing the sharing economy?
Geoff Weiss
How Budget-Conscious Startups Can Put Customers on a Pedestal
Customer Service

How Budget-Conscious Startups Can Put Customers on a Pedestal

The co-founder of a men's fashion site says it's possible for startups to deliver world-class service on a stringent budget.
Tanya Benedicto Klich
Staying on Track While Diversifying a Business
Growth Strategies

Staying on Track While Diversifying a Business

Steer the company in new directions without alienating the traditional customer base or losing sight of the core mission.
Howard Hitchcock
5 Steps to Make Your Marketing Pop in the Age of the Consumer
Marketing

5 Steps to Make Your Marketing Pop in the Age of the Consumer

Customers are doing their own research. So traditional methods of promotion don't suffice.
Jesse Torres
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The Internet of Things Demands That Customer Service Catch Up
Internet of Things

The Internet of Things Demands That Customer Service Catch Up

The winning companies will figure out how to deliver a seamless and exceptional experience that satisfies users -- before they even ask for it.
Jim Freeze
Airbnb 'Squatter' Nightmare: Does the Sharing Economy Need a Security Overhaul?
Legal Center

Airbnb 'Squatter' Nightmare: Does the Sharing Economy Need a Security Overhaul?

The case of an Airbnb guest who overstayed his welcome and now is a legal tenant raises critical questions about what the home-rental platform can do to protect its hosts.
Geoff Weiss
Presented by
Customer-Service Lessons to Glean From Comcast's Snafu
Customer Service

Customer-Service Lessons to Glean From Comcast's Snafu

Make your client-support process a win for all involved, not excluding those answering the phones.
Tomas Gorny
Delivered by
Delivering World-Class Service on a Startup Budget
Customer Service

Delivering World-Class Service on a Startup Budget

Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
Vishaal Melwani
5 Things Your Business Must Stop Doing to Be Successful
Customer Service

5 Things Your Business Must Stop Doing to Be Successful

Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
Thomas Oppong