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Music to Marketers' Ears: Americans Don't Totally Hate Waiting On Hold
Hold the phone. We're more patient than you think, especially if marketers pull these tricks.
Kim Lachance Shandrow
4 Savory Strategies to Building an Army of Loyal Employees
A multi-state restaurateur says the secret to great customer service is hiring the right people from the start.
4 Ways for Any Business Pro to Close the Deal
While you might be able to bring the deal to the table, the deal is not done until all the I's are dotted and T's are crossed.
Weekly Tips Roundup
Listen Better to Drive Your Next Breakthrough: Weekly Tips
Three thought-leaders share how to tap into what your audience needs.
Tanya Benedicto Klich
3 Ways Successful Entrepreneurs Build Outstanding Customer Experiences
The key to creating a customer experience that truly surprises and delights starts with understanding what your customers need, want and value most.
5 Ways to Never Miss a Deadline
The good news is you won a big contract. The bad news is you committed to do the impossible.
Dear Millennials: To Grow Your Business, Focus on People, Not Just Products
Take these three steps to "invite" people into your business.
How to Deal With a Difficult Customer-Service Conversation
By following these conflict resolution techniques, you can get your way out of any tough conversation and find a resolution that works for all parties.
Why You Should Discriminate Amongst Customers, and Be Proud of It
Although we all want to feel that every customer is equal and loved, the fact is that all customers are not equal or loved.
Rotten Customer Service? 5 Things Marketers Can Learn From Consumers.
Marketing insights can help companies improve their bottom line.
The Simple Customer-Service Mistake That Cost $800
Why being proactive, rather than reactive, in customer service creates loyalty and makes 'cents'.
4 Ways Wearable Tech Can Make Managers More Effective
Wearables give companies data useful for everything from improving employee health to getting the right tools to the people who need them.
Heather R. Huhman
3 Fundamentals of Better Customer Experiences
"Talk to me like I'm a person. . . not in robot code" is one of them.
Why Twitter's New DM Character Limit Could Be a Game Changer for Business Users
The social networking site just amped up its utility as a real-time customer service center.
Business Lesson from the Success of the 'Fast and Furious' Franchise
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