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News and Articles About Customer Service
How to Remain Customer First in the Digital Age
By using new technology to create innovative product, design and communication, it can be easier than ever for brands across all industries to remain focused on the customer.
Lane Gerson and Ariel Nelson
3 Reasons Why Apologizing Hurts Your Business
Hey entrepreneurs and business people, stop saying you're sorry so much.
The 4 Secrets to Achieving Customer Loyalty
Every business wants loyal customers, yet we often forget how crucial relationships are to our success.
Here's a New Way to Deal With Angry Online Customers
This technique can help quell upset customers and hopefully put a stop to broadcasting their dissatifaction.
4 Questions to Ask When Planning Effective Customer Messages
When it comes to communicating with your customers, just a few minutes of planning will save you time, energy and possibly, trouble, later down the line.
Pay Attention to the Signals in the Noise of Entrepreneurship
Learn to read the signs that show healthy customer engagement, satisfaction with a service and successful performance by employees.
How My 5-Year-Old Helped Me Better Understand Customers
Immersed in their own work flow and priorities, clients might not communicate directly -- without some of these techniques.
5-Star Customer Service Should Hurt a Little
Wowing your customers is a powerful tool, but when it's done right, it also should hurt a little.
3 Mistakes That Undermine Using Social Media for Customer Service
In just five years social media has gone from an innovation in customer service to a requirement. Not every company is getting it right.
The 3 Essentials Customers Want Most
Few businesses sell anything the customer can't buy somewhere else but customers who feel acknowledged and valued are less likely to shop around.
Customers Are Not Always Right. They Are Just Never Wrong.
Follow these steps to resolve most matters when clients' service expectations are not met.
Customer Relationship Management
10 Ways to Discover Customer Sentiment About Your Business
Random complaints or compliments are no substitute for systematically keeping tabs what your customers have to say.
5 Valuable Concepts I Learned Working for a Multibillion-Dollar Firm
A startup CEO describes how his experience at Bain Capital shaped the way he approaches business.
To Grow Your Customer Base Focus on EOA: Early, Often and Always
When your company is small and new, it's the first customers to sign on who can make or break your business.
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