News and Articles About Customer service
BY Carol TiceWhere is the line between being responsive to customers' needs, and simply letting customers call the shots?
BY Carol TiceCustomers were downright irate when Netflix announced it would separate its DVD and streaming offerings. Here are some lessons to take away from that business bungle.
BY Carol TiceTwo-thirds of American consumers have walked out of a store due to bad customer service. Here's how you can prevent pushing customers away.
BY John ShinalHow three immigrant entrepreneurs found U.S. success in launching Zendesk.