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Today's Most Read
Tony Robbins: Could Moving Be the Answer?
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News and Articles About Customer Service
The 5 Types of Customers Fatal to Startups and How Employees Attract Them
Small businesses cringe at these customers, but it might just be the internal team that keeps them coming back.
The 4 Things Your Customers Really Want
The essential dynamic of a quality service relationship comes down to a company's addressing these core questions.
It's No Longer a Question Whether to Use Social Media for Customer Service
If someone had a bad experience, chances are they are going to talk about it. Here are five tips to craft a strategy to respond.
5 Strategies to Instill Brand Loyalty in Today's Young Customers
Capturing market share from established brands is not as difficult as you might think.
How Tuft & Needle Disrupted a Tired Mattress Marketplace
With word-of-mouth marketing and a focus on customer service, two friends are becoming the sleeper hit of the mattress industry.
6 Qualities Smart Businesses Strive to Embody
These days, it's not enough to have a product or service people like and treat your customers well.
Apologizing Is Not Great Customer Service, Only Fixing the Problem Is
Research shows people grow impatient repeatedly hearing "I'm sorry'' while waiting for a solution. Actions really do speak louder than words.
Selling in the New Luxury Market -- It's All About the Mustard
Customers have less time these days and so when they order a product or service they want to relish it.
7 Common Customer Onboarding Mistakes to Avoid at All Costs
If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
How to Best Utilize Your Positive Customer Feedback
To thrive in a competitive market, you must understand and highlight your company's strengths.
35 Restaurants Where the Customer Isn't Right
Maybe Seinfeld's infamous "soup Nazi" knew a little something about entrepreneurship.
Comcast Apparently Gets Customer Fired, Breaks Every Rule of Business
This may be the most outrageous example of bad customer service you'll ever hear.
8 Tips to Prepare for the Inevitable Tyrant Customer
Even the best customer service won't prevent all complaints but it can keep them from spiraling out of control.
5 Proven Ways to Create Long-Lasting Customer Relationships
There are tools and processes you can incorporate to support your customers every step of the way.
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