News and Articles About Customer Service
A Texas hotel goes above and beyond to make the stay of an audacious lodger one he'll fondly remember.
It's a mistake to only consider customer service as an afterthought. Here are the keys to creating a world-class response system at your startup.
Appeal drudges up accusations of review rigging, tilting the site's rating system.
With social media widening its reach by the day, etiquette is getting the ax. We provide some tips on how to avoid succumbing to snarky behavior.
Some business owners are expressing anger and confusion over the site's system for filtering reviews.
Think the customer is always wrong? Here are a few lessons in entrepreneurship from the latest Kitchen Nightmares' season finale.
New Jersey Governor Chris Christie's weight loss, and Abercrombie & Fitch CEO's refusal to carry plus sized clothing have placed weight issues in the spotlight. Three tips on how to make sure your business is size-neutral.
Revolution Golf, a video tutorial website, signed up 1.2 million subscribers, and needed a solution to manage customer service. Here's how they did it.
Sales isn't about effort. It's about results. Too many entrepreneurs fill their time with busy work, rather than really going after customers. Here are five ways to set yourself on a path to selling success.
A consignment store fights back against showrooming, with a new app called Swarm Mobile.
Customer loyalty is hard to win and easy to lose. Here's how to make the extra effort required to stand out from the competition.
There are certain words that every customer wants to hear. Here's what to say to win loyal customers.
Expert advice from panelists at New York's Social Media Week.
Hotels that cater to business people would do well to pay heed to these common gripes.
Taking to social media to address customer service issues is a great opportunity for brands.
The founder of Adafruit Industries offers insights into how she managed to build a small empire from castaway Altoid tins and other common household items -- and secure the title of Entrepreneur of 2012.
How to exceed expectations, inspire loyalty and make your customers feel valued.
Call center technology can now combine, customize and expand your customer communications while reducing costs. So would outsourcing boost your business?
Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media.
These tips will help you minimize business disruptions and keep the customer satisfied.
From yoga classes in Dallas to rocking chairs in Charlotte, N.C., airports gussy up the pre-flight experience.
When frustration levels are high, beware of making a hasty decision about difficult customers. Here's what you need to know before letting them go.
The majority of companies don't know which of their products and services are most valued by the people who pay for them -- here's how to get it right.
A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review.