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News and Articles About Customer Service
How to Win Back Lost Customers
A client may not be lost for good. Here are five steps that might help your firm make a comeback.
4 Lessons for Every Entrepreneur Creating Big Data Solutions
Big Data is dazzling but it doesn't automatically shed light on real problems.
6 Reasons Every Company Needs a Customer Service Roadmap
As your business grows, it's important to have plans in place so you're not caught off guard.
The Power of Being Unique in Your Industry
Specializing is crucial to success in a business world where there are always many companies that do what you do.
How to Spin a Bad Online Review
Don't let a negative customer experience define your company's brand. Here's how to fix things.
The Story of a CEO Who Grew Up on Food Stamps
A businesswoman shares lessons from her hard climb -- from humble beginnings in North Dakota to running an Alabama marketing agency.
Comcast Accidentally Changes Customer Name to Asshole Brown
The mass media company faces another customer-service blunder after someone tried to cancel the family's cable service.
7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)
Customer service that goes above the norm is a necessity. Here's how to get it right.
Zappos Is Bringing Uber-Like Surge Pay to the Workplace
For the online retailer's call center employees, more caller demand means more pay.
Keep Your Customers as Close as Family
At your business, aim for the type of intimacy offered at a neighborhood coffee shop or bar where everyone knows your name.
Who Really Runs Your Enterprise?
Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
Chip R. Bell
Treat Loyal Customers as Well as You Do New Ones
Welcome familiar faces back to your business as your benefactors. Don't take anyone for granted.
How Apple Pay Is Poised to Transform the Trillion-Dollar Service Industry
Huge consumer businesses quickly accepted Apple's new payment system but less tech-savvy small businesses might have the most to gain.
3 Business Reminders Gleaned From an English Country Pub Opened in 1397
Your startup may be a newcomer to the field but some pillars of a longstanding business operation might apply: competitive differentiation, great customer service and savvy product updates.
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