News and Articles About Customers
Here is how to use data for your web design and user experience to get people to buy your product.
Entrepreneurs and small-business owners need to pay attention to market swings, whether they like it or not.
Creating valuable products requires getting valuable feedback. Who you talk to early on counts for a whole lot.
A little blue birdie can offer great opportunities to interact with and retain customers.
Always remember that when you reach out to customer support, there's a human being on the other end.
Here are a few customer-service mistakes your company may be making and how to correct them, so you can be on the path of providing a memorable experience for customers, rather than an awful one.
Here are a handful of troublesome scenarios you may come across, and some guidance on how to handle them.
Starting a Business
Knowing who's buying craft beers will help you market to your target audience.
Ask the Expert
Really good marketing begins and ends with your customer.
By following these conflict resolution techniques, you can get your way out of any tough conversation and find a resolution that works for all parties.
Buying a Business
Here's what you need to know if you plan on rehabbing an existing business.
Passionate customers are the most critical component of building a brand, but you won't gain followers by sitting on your hands.
If you sell something online or if you run a business with an online presence, you have the honor and the privilege of chatting directly with customers. 24 hours a day. 7 days a week. Sometimes its more art than science.
When you're operating on a budget, you can't fulfill every whim, so part of the responsibility -- and surely thrill -- of owning a business is learning to set and then meet your clients' expectations.
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© 2015 Entrepreneur Media, Inc.