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News and Articles About Customers
Finding a 'Theory of Everything' for Retail
Large merchants are plagued by operating in silos. Whether selling online or in a store, they can aim to operate as one company before the customer's eyes.
35 Restaurants Where the Customer Isn't Right
Maybe Seinfeld's infamous "soup Nazi" knew a little something about entrepreneurship.
3 Steps for Turning Customers Into Investors
Can't get a bank loan? Customers and community members can be your best investors. Here's how to make that happen.
3 Steps to Happier Customers
Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.
Start With a Simple Business Plan and Grow It as Needed
Begin with a lean document that can guide your company's efforts internally. Add to it later on if investors or bankers need more details.
5 Proven Ways to Create Long-Lasting Customer Relationships
There are tools and processes you can incorporate to support your customers every step of the way.
How to Determine What You Should Charge Customers
Ask these five questions to get a better sense of how much you should be charging.
Growing a Business
Persistence and Planning Is Needed to Reach That 5-Year Milestone
With dismal business failure rates, follow these five ways to help your company celebrate half a decade of operation.
Starting a Business
Passion Alone Is Not Enough to Open a Business
Before you start up, consider all the other functions of running a business, such as dealing with customers and keeping the books.
Doug and Polly White
Spare Me Your Platitudes. Customers Are Tired of Insincere Support.
Does the stat game interfere with businesses growth? It certainly seems like it, especially if you're looking to hack a specific metric up and to the right.
5 Tips on Building an Epic Customer-Support Team
When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. Here are a few secrets on creating a rock-star customer-service team.
Richard Branson on Envisioning Your Business's Future
It's easy to get lost in the here and now, but planning for what comes next is crucial to your business's success.
How to Pick the 'Right' Clients and Stand Out Among the Competition
Entrepreneurs need to identify clients who will be as enamored with your services as you'd like them to be. Here are some tips.
3 Ways to Bust Through Your Customer's Stress and Fear
The very act of decision making can trigger some reluctance in a prospective buyer. Learn ways to help a consumer see clearly your product's advantages.
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Starting a Business
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