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The Best and Worst Airlines for Customer Experience
3 min read
News and Articles About Jetblue
JetBlue to Charge for Checked Bags in New Fare Class
The changes come amid pressure from analysts for not adding fees in step with other carriers.
The Feds Don't Want In-Flight Cell Phone Calls, Either
The U.S. Department of Transportation has a hang-up with in-flight calls, perhaps enough to put an official kibosh on them – and soon.
Kim Lachance Shandrow
After Assault Footage Goes Viral, Perpetrator Sues Google for $200 Million
Twenty-four-year-old Antonio Ynoa is suing Google, YouTube and Dailymotion over video footage that captured him drunkenly attacking a JetBlue airline attendant in 2011.
Angry Customer Used Promoted Tweets to Chastise British Airways
A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.
Brian Patrick Eha
After Earnings Nosedive, JetBlue Enters the Premium Market
New lie-flat seats and private suites in the front of the plane represent a major culture shift for the coach-class airline.
Brian Patrick Eha
15 Brilliant Marketing Ideas
Fifteen marketing ideas of 2010 that made us channel our inner Liz Lemon and say, "I want to go to there."
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