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The 10 Biggest Mistakes in Sales
In today's world, you need to think differently. If you're doing any of these things, it's time to stop.
6 Reasons Customers Aren't Opening Your Emails (Infographic)
Avoid these common email marketing sins or end up in the trash folder of eternal doom.
Kim Lachance Shandrow
The Critical Lesson of Letting Bad Employees Go
A CEO shares insights about why it's important to fire fast.
4 Meeting Mistakes That Are Wasting Your Time
Even a productive session can go awry. Here's how to keep unwanted scenarios to a minimum.
Here We Go Again: Comcast Changes Another Customer's Name to Something Super Offensive.
If you don't offend enough the first time, try, try again.
Kim Lachance Shandrow
How to Make a Mistake at Work and Get Through it Quickly
You need to acknowledge mistakes, take ownership of them and then ask how you can move forward together as a team.
Sometimes Hackers Just Want to Embarrass You
The fallout for a cyber attack can include a major hit to a company's reputation. Be proactive on the public-relations front.
How to Spin a Bad Online Review
Don't let a negative customer experience define your company's brand. Here's how to fix things.
Real-Time Engagement Etiquette - Avoid Social-Media Mishaps
Sometimes the safest way to avoid a misstep is to remain silent.
Comcast Accidentally Changes Customer Name to Asshole Brown
The mass media company faces another customer-service blunder after someone tried to cancel the family's cable service.
Woman Mistakenly Receives Bag of Cash at a Burger King Drive-Thru
Instead of a chicken sandwich, this woman was given $2,631.
5 Common Mistakes That Cause New Habits to Fail
Behavior change is hard. With these tips, it's considerably less difficult.
Move Away From Shame-Based Management to Inspire Productivity
Leading a team is extremely challenging but making employees feel inferior or afraid doesn't foster lasting success.
Is Your Business Prepared to Handle an Unexpected Emergency?
It's better to scramble now and lay a foundation with a crisis-communications plan than when the company is in the hot seat.
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