Online Returns
Growing a Business
How to Boost Customer Loyalty Using Analytics and Actionable Insights
Returns data offers companies priceless insights that improve the customer experience.
Business Ideas
Improve Management of Retail Returns for a Better Customer Experience
Poor returns policies and cumbersome returns processes are a significant obstacle to future sales.
Social Media
This Surprising Customer Service Exchange Has Gone Viral
When a Zulilly shopper wanted to return a winter coat, she got an answer she didn't expect.
Marketing
Why It's Time for Retailers to Embrace Online Returns
Make sure you see a good return policy as a critical step, not an afterthought.
Growing a Business
4 Things Shoppers Want in an Online Retailer's Return Policy (Infographic)
One way to give customers a special perk they will remember is to pay the return freight for undesired goods.